Manager I, Quality

Job Description

Job Title: Manager I, Quality Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Develop and implement training programs for employees thru CNX & Client framework Work with various teams to identify training needs and develop training materials. Design and deliver training programs for new hires and existing employees. Monitor the effectiveness of training programs and make recommendations for improvements. Conduct regular training needs assessments and adjust training programs accordingly. Evaluate the effectiveness of quality assurance measures and make recommendations for improvements. Ensure that quality standards are met throughout the organization. Develop and implement policies and procedures to ensure compliance with industry regulations. Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives. Analyze training and quality data to identify trends and make data-driven recommendations. Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives. Ensure that all training and quality initiatives align with the organization's overall strategy and goals Key Skills and knowledge: Must be a Graduate At least 5-8 years of experience in training /Quality management. Excellent communication and presentation skills. Strong analytical and problem-solving skills. Knowledge of industry regulations and compliance requirements. Ability to work independently and as part of a team. Ability to manage multiple projects and priorities simultaneously. Proficiency in Microsoft Office and other training and quality management software/Tools People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees. Ability to provide leadership, direction and motivation to build high performing teams Excellent Communication skills Data Handling / data interpretation skills Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure. Detail oriented with Strong organizational and Presentation skills Trained /Certified in Green Belt Qualification: Graduation Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Visakhapatnam - Rednam Gardens, Stilt + 4 Language Requirements: Time Type: Full time2025-08-29 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents