Manager, Engineering Services

• Route / Switch/SDWAN (Network)
• Unified Communications (UC/UCCE/VOICE/VoIP)
• Wireless/Mobility (WiFi)
• Data Center
• Security
• Automation
• Cloud (AWS/Azure)
• End User Computing (EUC)
  

Essential Functions

• Provide leadership to the WWT engineering team both internal and contractor
• Provide staffing and utilization management for Professional Services engagements
• Perform capacity planning for the pipeline of engineering engagements
• Coach and mentor engineering staff on Professional Services best practices
• Serve as the engineering management escalation path to customers
• Build, maintain, and utilize subcontract relationships
• Complete performance evaluations for engineering personnel
• Ensure compliance with WWTs Delivery Methodology
• Evaluate processes and recommend changes to drive higher quality and profitability
• Provide leadership to the WWT engineering team both internal and contractor
• Provide staffing and utilization management for Professional Services engagements
  

Knowledge, Skills, And Abilities

• Excels at addressing interpersonal challenges, mediating, and helping come to a collective understanding
• Able to flex between management styles to accommodate individual employee needs
• Demonstrate deep caring for people and their professional development
• Be an ambassador of our culture and model behavior that exemplifies our Core Values