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Manager - Debt Management Services - SME

Manager - Debt Management Services - SME

Bajaj Finance

2 - 3 years

8 - 12 Lacs

hubli

Posted:3 days ago| Platform:

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Skills Required

finance management finance documentation legal management monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Debt Management Services - SME
Job Purpose
To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Relationship Officers (ROs) as necessary.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Proven experience in debt collection and recovery, ideally within the SME or vehicle finance sector.

Ability to achieve collection targets by visiting customers/agencies.

Strong monitoring skills to track performance against set parameters.

Experience in legal compliance during product repossession.

Proficient in Microsoft Excel for performance tracking and reporting.

Experience managing and leading a collections team.

Excellent record-keeping and documentation abilities.

Strong problem-solving and escalation management skills.

Experience with legal recovery, repo, litigation, and compliance.

Ability to develop strategies to improve collection rates and manage risk.

Counseling and mentoring team members to enhance skills.

Willingness to travel as required.

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Manager - Debt Management Services - SME