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Tata Communications
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Manager - Customer Interaction Suite

Manager - Customer Interaction Suite

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tata Communications

0 years

Ahmedabad Gujarat India

Posted:8 months ago

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Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsWe are seeking an experienced

Software Architect & Developer

with deep expertise in

VoIP and real-time communication systems

. The ideal candidate will design, build, optimize, and scale high-performance telecom platforms using

FreeSWITCH, Kamailio, SIP signaling, and RTP media technologies

. This role combines

hands-on development

system architecture

, and

technical leadership

in a production-grade environment.Key ResponsibilitiesArchitecture & System Design

Design and architect scalable, high-availability VoIP platforms
Define end-to-end architecture for SIP signaling, media handling, and call routing
Make architectural decisions around performance, security, and fault tolerance
Lead technical design reviews and ensure best practices are followed

Development & Implementation

Develop and maintain core services using Golang and C/C++
Customize and extend FreeSWITCH and Kamailio for call control, routing, and media handling
Implement SIP features using SIP, SDP, RTP, RTCP, SRTP, and DTLS-SRTP
Build backend services and APIs supporting VoIP workflows
Integrate messaging and data layers using Redis, RabbitMQ, MySQL, MongoDB

Performance, Reliability & Security

Optimize call setup times, media quality, and system throughput
Ensure secure communication using SRTP and DTLS-SRTP
Monitor, debug, and resolve signaling and media-related issues
Perform deep protocol-level analysis to troubleshoot complex VoIP problems

Debugging & Monitoring

Analyze SIP and RTP traffic using Wireshark and VoIP monitoring tools
Identify packet loss, jitter, latency, and signaling issues
Proactively improve system observability and alerting

Cloud & DevOps (Optional But Preferred)

Deploy and manage VoIP services on AWS or other cloud platforms
Containerize services using Docker
Orchestrate deployments with Kubernetes
Work closely with DevOps teams to improve CI/CD pipelines

Collaboration & Leadership

Mentor junior developers and review code
Collaborate with product managers, QA, and operations teams
Document architecture, workflows, and technical decisions

Skills Required

mobility collaboration security network software voip communication design kamailio sip architecture development routing messaging data layers redis rabbitmq mysql mongodb reliability resolve analysis debugging monitoring analyze wireshark latency devops aws leadership

Work Mode

On-site

Job Type

Full Time

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Manager - Customer Interaction Suite