Manager - Cloud & Security Customer Service Operations

You are a seasoned NAC L3 Specialist with extensive experience in Cisco Identity Services Engine (ISE). Your expertise lies in Network Access Control (NAC), including the implementation, configuration, and operation of NAC policies. In this role, you will independently handle advanced troubleshooting and provide top-level support for network security operations. Your key responsibilities will include designing, implementing, and managing Cisco ISE-based NAC solutions to ensure secure and seamless network access. You will develop and enforce NAC policies and procedures, optimizing security without compromising user experience. Advanced troubleshooting and resolution of complex issues related to NAC policies, authentication, and access controls will be part of your daily tasks. Additionally, you will be responsible for performing system upgrades, configuration changes, and maintaining the health and performance of NAC solutions. Collaboration with cross-functional teams to integrate NAC solutions with existing network infrastructure and security tools is essential. Periodic audits of NAC configurations and providing recommendations for improvements will also fall under your purview. You will play a crucial role in training and mentoring team members on NAC best practices and tools. Staying updated on the latest trends in network security and access control technologies is imperative for this role. To qualify for this position, you should have a minimum of 8 years of overall IT experience, with at least 4 years of relevant experience in the Network Security domain. Proficiency in Cisco ISE and its associated components is required. Strong knowledge of NAC policy implementation, operation, and troubleshooting is essential. Hands-on experience with network protocols, authentication mechanisms (e.g., 802.1X, RADIUS, TACACS), and certificate-based authentication is preferred. An in-depth understanding of LAN/WAN technologies, firewalls, and VPNs is necessary for this role. Strong analytical and problem-solving skills are crucial to address complex network security issues. Industry certifications such as CCNP Security, Cisco Certified Specialist - Security, or equivalent are highly desirable. Excellent communication and interpersonal skills will be beneficial in this role.,