Manager - Client Management

The role is responsible for supporting the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management. You will own and drive the execution of processes, working closely with country Client Management, other stakeholders, and the value chain to deliver excellent client service. Your goal will be to get clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases. Additionally, you will support the country Client Management and Business on the client portfolio to ensure strong client delivery execution. It is important to ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management, and Business with regular engagement regarding business priorities, issues, and address any gaps. Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. Act as a service partner, work together with Client Management, RMs, Product Sales, Operations, and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients. Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate. Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. Ensure adherence to changes in line with the Client Management and OCM CoE destination model and DOIs. Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management, and Business with regular engagement regarding business priorities, issues, and address any gaps. Provide quality support to Client Management and Relationship Managers (RMs) on all documentation related matters. Support the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management for the portfolio supported. Proactively manage the day-to-day maintenance activities of the client accounts. Own and drive execution of processes, working closely with country Client Management, other stakeholders, and the value chain to deliver excellent client service. Adhere to first-time-right principles. Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. Undertake ad-hoc duties when delegated by Line Manager and OCM CoE Head. Demonstrate strong knowledge of client needs for the assigned client portfolio. Build trust and strong account management support to country Client Management. Engage and coordinate with internal stakeholders on standard documentation requirements. Obtain necessary approvals for T&C deviations on standard documentation. Perform credit documentation activities for the deals. Identify processing risks or inefficiencies and implement appropriate and effective changes. Ensure document deficiencies are minimized and rectified in a timely manner. Escalate or enforce compliance requirements and follow relevant internal controls and procedures. Work closely with country Client Management, Product, and Ops units to achieve suitable outcomes for clients. Ensure that all facilities are set up in accordance with client instructions. Support country Client Management and RM in client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile. Manage flow maintenance activities as assigned to ensure portfolio quality. Act as an escalation point for specific reports and failed trades reports, working closely with Operations when relevant. Support Loan Drawdown, Cash Management. Provide effective orientation/guidance to new joiners on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank. Develop and implement a personal learning plan with the team manager to attain necessary competencies. Successfully complete milestones as laid out in the implemented personal learning plan. Be aware and understand the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity. Ensure a clear and uniform approach towards the implementation of the global operating model. Report any deviation to appropriate authorities and obtain proper dispensations. Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework. Ensure strong due diligence on document safekeeping and data confidentiality. Ensure compliance with internal policies and credit policies, external policies, regulatory and statutory requirements. Undertake periodic self-assessment on key controls. Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics. Lead the OCM CoE team to achieve the outcomes set out in the Bank's Conduct Principles. Engage with key stakeholders such as Client Management teams, GBS Hub teams, Account Opening Teams, Front Office RMs, and other relevant units. Skills and Experience required for this role include a strong ability to positively influence stakeholders, strong writing and presenting skills in English, problem-solving abilities, drive to deliver, clear understanding of client needs, ability to work independently, a team player with good interpersonal skills, and role-specific technical competencies. Standard Chartered is an international bank that values diversity, inclusion, and a continuous learning culture. If you are looking for a purpose-driven career and want to work for a bank that makes a difference, we encourage you to apply and be a part of our team.,