Job
Description
Organizations everywhere struggle under the crushing costs and complexities of āsolutionsā that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. Thereās another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworksā customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for Manager Collections in Chennai (US shift only). You need to lead all the activities related to Cash and Collections domain Balance Cash related to collections and dispute management, implement & enforce to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts. Note: This role is currently an IC, with no people reporting responsibilities, however as the team and scope grows this will evolve to become a people manager role. Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Dispute Balancing related to invoice, cash and collection issues Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects) Timely and effective communication with internal departments for issue resolution Should have understanding on All outcome-based reports, should able to drive daily and weekly cash and Collections target Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash Qualifications Min Graduation with 10-12 yearsā experience in Collection / AR processes with good Accounting & finance background, preferably B2B SaaS , Consulting or services. Team-oriented, proactive thinker with excellent leadership, analytical, and problem-solving skills. Skilled communicator with exceptional organisational, interpersonal and customer service skills. Must be comfortable working in Rotational shifts. Should thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary. Excellent computer skills with proficiency in spreadsheet software applications. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less
