5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

Classplus, India's largest B2B ed-tech start-up, is looking for a seasoned veteran with 5-7 years of product development experience to join their team. As a part of our fast-growing videolearning platform, you will be responsible for connecting business goals with consumer problems through innovative product development strategies. You will play a key role in solving scalability challenges and business logic, ensuring near 100% code coverage through test driven development. Your responsibilities will include spearheading the continuous development and deployment of services using CI/CD practices, as well as identifying and owning meaningful success metrics. You will be expected to conduct multivariate experiments to validate hypotheses and drive the business forward. The ideal candidate will have hands-on experience in building scalable products and a deep understanding of technologies such as Kubernetes, Elasticsearch, AWS, JAVA, Python, React, Node.js, and Golang. You should be outcome-oriented, possess a strong sense of quality, and be able to define standards and best practices for code development. At Classplus, we value our team members as part of our Clan, where everyone is encouraged to bring their best selves to work. We offer a vibrant work environment where hierarchy is non-existent, and every voice is heard, appreciated, and rewarded. If you are a go-getter with a passion for excellence, we invite you to join us on our journey to success.,

Posted 1 week ago

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Senior Field Support Specialist - OCI Oracle

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

A Field Engineer is responsible for providing field system support, including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will interface with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Your primary focus will be to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) through the effective delivery of technical support and service programs. You will proactively help to find problem resolution through the use of system-level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes and be able to identify and solve a wide range of problems. Your role will require a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Your responsibilities will include providing Onsite Product Support as set out in Domains action plans, liaising with Manager on Duty (MoD) or Field Manager during business hours to ensure escalation procedures/communications are followed, and adhering to defined policies and procedures outlined in the desk manual. You will support the organization by understanding and achieving measurable objectives, following best practices and industry standards, updating internal systems as required, and adhering to Logistics processes to ensure accurate reporting of failures and timely return of parts. As a Field Engineer, you will work independently and in a team environment, perform Field Change Order and Field Action Bulletin, travel at short notice for short-term assignments, provide 24x7 support coverage in a designated geographic area with phone support from Domains, provide T&M services Out of Hour (OOH), provide logistics support as required within the scope of providing on-site support, and offer long or short-term site cover for dedicated customer sites. You will act as a technical support resource during problem escalation, actively contribute to providing diagnostic information to the Technical Support Centre, collaborate with Support/Engineering to ensure continuity and consistent service delivery, provide management updates when engaged in customer escalations summarizing the status, impact, and potential solutions, and define next steps using the 3 Ws (Who, What, and When). Additionally, you will assist in developing, reviewing, and implementing hardware installation plans for customers and be a member of the golden team with special product knowledge to support high-level escalations, complex installations, new product introductions, and TOIs (Onsite and Remote) within the region and outside. Traveling at short notice for short and long-term assignments within the region will be required for this role.,

Posted 1 month ago

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