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2.0 - 5.0 years

4 - 7 Lacs

Bengaluru

Work from Office

Making MIS reports Supporting for PO Requests for various IFM 901 services & other Requests. Handling Hk inventory & Placing the order for all the consumable materials requirement to the site. Supporting in conducting events Supporting for the PO Closure Supporting for the PO's and JLL invoice closure till end to end process,Updating invoice tracker with all the vendors for end to end process Supporting for other requirements to the employees experience. Supporting for end to end operations for the meal card benefit to all employees. Co -ordination with JLL vendors for the invoice submission till payment credit to the vendor. Handling mail communication for the best employee experience.

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3.0 - 7.0 years

5 - 9 Lacs

Pune

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Design safety training programs for employees and ensure response to all specific requirements and maintain knowledge of all company safety programs and draft all materials for training programs within required timeframe. Prepare all HSE training program according to required regulations and prepare schedule of all training programs and ensure all employees receive appropriate training and participate in various committee meetings for site. Administer all worker compensation cases for employees and maintain safety regulations in compliance with all local departments and inspect all fire protectionequipments to ensure proper working. To review/update EHS policies. Conduct/participate in OH&S and other safety audits and to follow up with concern till closure of audit observations. To track safety document-controlled procedures and to review and update timely. Coordinate with customers for safety initiatives, safety tickets and observations. Supervise management of all hazardous waste and maintain records of same and ensure compliance to all HSE programs, rules and regulations. To handle team of Site Safety Officers and Fire Marshals Develop and recommend improvements to all Quality Management Systems and develop and implement efficient India operations emergency response plans and ensure adherence to all local and state regulations. Provide support to execution of all India operation emergency response plans and manage all emergency situations and design solutions to all issues and design required business tools and execute all HSE procedures and policies. Monitor all HSE procedures and recommend strategies to avoid incidents/accidents and implement health and safety hazards. Monitor all conservation and protection programs. Manage communication strategies and prepare required newsletters and design and implement an efficient site safety training programs and perform investigation to eliminate all issues. Participate in all site safety committees and analyse all job hazard activities and ensure compliance to all OSHA guidelines and perform audit on all activities. Design, planning and safety requirement for the project Respond to emails, attend corporate meetings, site inspections, conduct safety talks follow up inspections. To prepare and follow OH&S checklists and to train onsite team to maintain. Actively monitoring of Contractors and Sub-contractors for compliance of companys safety policies and procedures To prepare OH&S annual calendar. To conduct frequent internal audit. Educational Qualification: Graduate in any specialization. Technical Qualification: ADIS and NEBOSH/IOSH/or any other EHS course, duration of course shall not be less than 6 than months. Work Experience: At least 10 years of experience & minimum 05 years in Industrial project

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1.0 - 3.0 years

3 - 7 Lacs

Bengaluru

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Description: Experienced Faculty for IPM - Urgent Requirement Eligibility: Person should be having a minimum teaching experience of 2 years preferably in the same coaching industry. QUALIFICATION: Education: Degree From IIM Experience: 1-3 years of teaching experience Competencies: Professional Qualities Acceptable level of speaking skills Proficiency in the subject Good class etiquette Email id :

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4.0 - 7.0 years

6 - 9 Lacs

Hyderabad

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Facility Manager Whats your ambition Is it a big goal or small steps Professional or personal Wed like to know because at JLL, we make your ambitions our business. And if you have ambitions in Facilities, join us to be inspired by the best. To provide administrative support to the Facilities Management team . To ensure timely and accurate completion FM reports. Be accessible for escalation of all FM related issues . Oversee the Helpdesk work process which include closure & TT. Provide management advice to Helpdesk operators for escalated issues and keep track of recurrent issues and provide solution so that the same should not repeated. Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process Capture and document information on cost savings and provide reports whenever required Take rounds of the areas within the campus ensure that they are maintained to its higher standard of spoken inside the building the for housekeeping and upkeep. Oversee the Housekeeping Services. Keep tracker of the overall service delivery assessment of HK vendor. Ensure Coordination meetings with vendor for resolution of service issues. Ensure that the quality and quantity of the food supplies are meeting the requirements. When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them. Overall coordination with all service providing vendors. Take rounds of the spaces with in the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division. Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for: Operational Risk Management Update and implement Emergency Response plan; drills etc as required After office hours Facilities assistance response Operational Audits and Compliance. Escalation of Incidents/Problems Performance objectives Meet or exceedbest practice inprovision of servicesthrough contracts Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager. Effective management of the team. Overall client satisfaction by achieving SLA targets. Timely resolution of helpdesk complaints. Effective team coordination of direct and vendor staff for efficient service delivery Key skills Will have responsibility for the management of a wide range of issues. Managing, day-to-day operations. Relieving Facility Managers on his Leave days. Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures. Well-groomed and presentable all the time. Good communication Skills

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5.0 - 9.0 years

7 - 11 Lacs

Hyderabad

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Coordinate with internal stakeholders, proactively review the design and highlight any issues within external stakeholders. Plan the daily/ weekly/ monthly progress track the same. Identify the risk and propose mitigations. Coordination with Design Consultants to ensure delivery of all MEP packages and co-ordination drawings and SLD, Schematic drawings etc. Collect Shop drawings from vendors for respective packages and get them validated with MEP consultants and issue contractors to execute the work. Getting work method of statement from respective HVAC package from contractor and get it approved from consultants Execute and monitor all the MEP related work. Co-ordinate with IT, Security, AV stakeholders. Must have basic knowledge of IT, Security and AV design/ execution. Setting up the MEP Quality Manual, Inspection Testing Plan Ensure all the MIRs are certified before using at site, also ensure consultants representee too signed Setting up Documentation Process with respect to all services equipment Track MEP materials delivery and maintain long lead items delivery tracker Monitoring whether construction measures relating to the building are in conformity with the Design (GFC drawings) and the bills of quantities Participating in Testing, commissioning of services activities and maintaining testing certificates, checklist etc. Verification, evaluation and implementation of accompanying changes to the work and recommendation to client for approval. Obtain relevant, necessary O & M documents, guaranty and warranties Ensure smooth handover of MEP packages Core Competencies Team player with good communication skills MEP high side and low side knowledge Design management Execution and quality management

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6.0 - 8.0 years

11 - 16 Lacs

Hyderabad

Work from Office

We are looking for a skilled Senior Lead - Delivery to join our team at Omega Healthcare Management Services Pvt. Ltd., with 1170190 as the reference number. The ideal candidate will have a strong background in delivery management and leadership, with excellent communication and problem-solving skills. Roles and Responsibility Manage and deliver high-quality services to clients, ensuring timely and within-budget project completion. Lead and motivate a team of professionals to achieve exceptional results and meet client expectations. Develop and implement effective delivery strategies, processes, and procedures to improve efficiency and productivity. Collaborate with cross-functional teams to identify and mitigate risks, issues, and dependencies. Analyze and resolve complex problems, providing innovative solutions to drive business growth. Ensure compliance with company policies, procedures, and industry standards, maintaining high levels of quality and integrity. Job Proven experience in delivery management, preferably in a similar role or industry. Strong leadership and motivational skills, with the ability to inspire and guide team members. Excellent communication, interpersonal, and problem-solving skills, enabling strong relationship building with clients and stakeholders. Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously. Strong analytical and decision-making skills, with attention to detail and accuracy. Experience working in a fast-paced environment, adapting to changing priorities and deadlines.

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0.0 - 3.0 years

3 - 6 Lacs

Chennai

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We are looking for skilled Medical Data Abstractors to join our team at Omega Healthcare Management Services Pvt. Ltd., with 1358380 as the reference number. The ideal candidate will have a strong background in medical data abstraction and analysis, with excellent analytical and problem-solving skills. Roles and Responsibility Accurately and efficiently abstract medical data from various sources. Analyze and interpret complex medical information to identify trends and patterns. Develop and maintain databases and systems for storing and managing medical data. Collaborate with cross-functional teams to ensure data quality and integrity. Identify and resolve discrepancies or errors in medical data. Provide training and support to junior team members on data abstraction techniques. Job Strong knowledge of medical terminology and concepts. Excellent analytical and problem-solving skills. Ability to work accurately and efficiently in a fast-paced environment. Strong communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Familiarity with database management systems and software applications.

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4.0 - 6.0 years

10 - 14 Lacs

Bengaluru

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Looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 1388344 being the reference number. The ideal candidate will have a strong background in managing teams and delivering high-quality results. Roles and Responsibility Manage and lead a team of professionals to achieve project goals and objectives. Develop and implement effective strategies to improve team performance and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Provide guidance and mentorship to junior team members to enhance their skills and knowledge. Analyze project metrics and data to inform decision-making and optimize outcomes. Foster a culture of continuous improvement, encouraging team members to suggest process enhancements. Job Proven experience in leading teams and delivering successful projects. Strong understanding of CRM/IT Enabled Services/BPO industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with project management tools and software is an asset.

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13.0 - 18.0 years

10 - 14 Lacs

Bengaluru

Work from Office

We are looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure successful project execution. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues to minimize downtime. Train and mentor team members to enhance their skills and knowledge. Monitor and report on key performance indicators to improve overall efficiency. Job Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies. Excellent leadership and management skills, with the ability to motivate and inspire teams. Proven track record of delivering high-quality results in a fast-paced environment. Strong analytical and problem-solving skills, with attention to detail and accuracy. Effective communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. Ability to adapt to changing priorities and deadlines, with a flexible and proactive approach.

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13.0 - 17.0 years

17 - 20 Lacs

Chennai

Work from Office

We are looking for a skilled professional to fill the role of Deputy General Manager - Delivery with our company, Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have a strong background in CRM/ IT Enabled Services/BPO and 13-17 years of experience. Roles and Responsibility Manage and oversee the delivery team to ensure efficient operations and high-quality results. Develop and implement strategies to improve service quality and customer satisfaction. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve complex issues related to service delivery. Lead and motivate a team of professionals to meet their goals. Monitor and control expenses to ensure cost-effectiveness. Job Proven experience in managing large-scale projects and teams. Strong knowledge of CRM/ IT Enabled Services/BPO industry trends and best practices. Excellent leadership and communication skills. Ability to work under pressure and meet deadlines. Strong problem-solving and analytical skills. Experience in managing budgets and resources.

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2.0 - 7.0 years

2 - 5 Lacs

Tiruchirapalli

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Looking for a skilled Trainer to join our team at Omega Healthcare Management Services Pvt. Ltd., with 2-7 years of experience in the field. Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct workshops, seminars, and other training sessions to enhance employee skills. Create engaging learning materials and resources. Evaluate training effectiveness and recommend improvements. Collaborate with subject matter experts to stay updated on industry trends. Provide coaching and mentoring to junior trainers. Job Proven experience as a trainer or in a related field. Strong knowledge of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience with CRM/IT Enabled Services/BPO industry is preferred.

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13.0 - 18.0 years

11 - 15 Lacs

Chennai

Work from Office

We are looking for a skilled Senior Manager to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13+ years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement strategies to enhance service quality and efficiency. Collaborate with cross-functional teams to identify and mitigate risks. Analyze performance metrics to optimize processes and procedures. Foster a culture of continuous improvement and innovation within the team. Ensure compliance with industry standards and regulatory requirements. Job Proven track record of delivering high-quality results in a fast-paced environment. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders. Ability to analyze complex data sets and make informed decisions. Experience with CRM/IT enabled services/BPO operations is highly desirable. Strong problem-solving skills, with the ability to think critically and creatively.

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13.0 - 18.0 years

10 - 14 Lacs

Bengaluru

Work from Office

We are looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues during project execution. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Strong understanding of CRM/IT Enabled Services/BPO operations. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Experience in managing and motivating high-performing teams. Familiarity with healthcare management services is an added advantage.

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13.0 - 18.0 years

9 - 13 Lacs

Chennai

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Looking for a skilled professional to lead our delivery quality team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are delivered to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve customer complaints and concerns. Analyze data to identify trends and opportunities for process improvements. Train and guide team members on quality control procedures. Ensure compliance with industry standards and regulatory requirements. Job Minimum 13 years of experience in a related field, preferably in healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent leadership and communication skills. Ability to analyze data and make informed decisions. Strong problem-solving and conflict resolution skills. Experience in managing and mentoring a team of professionals.

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13.0 - 18.0 years

10 - 14 Lacs

Chennai

Work from Office

We are looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues during project execution. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Strong understanding of CRM/IT Enabled Services/BPO operations. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Experience with project management tools and methodologies. Strong attention to detail and ability to multitask.

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2.0 - 4.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Looking for a skilled Trainer to join our team at Omega Healthcare Management Services Pvt. Ltd., responsible for delivering high-quality training programs that meet the needs of our clients. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent communication skills. Roles and Responsibility Develop and implement comprehensive training plans to ensure effective knowledge transfer. Conduct interactive sessions, workshops, and seminars to engage learners and promote learning. Design and deliver customized training programs tailored to specific client needs. Evaluate training effectiveness and provide feedback for improvement. Collaborate with subject matter experts to stay updated on industry trends and best practices. Manage training materials, resources, and budgets for efficient use. Job Proven experience as a trainer or in a related field, preferably in CRM/IT Enabled Services/BPO. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team to achieve common goals. Proficiency in using technology for training delivery and management. Strong analytical and problem-solving skills to address training needs.

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1.0 - 4.0 years

1 - 5 Lacs

Chennai

Work from Office

We are looking for a skilled Process Coach to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 1-4 years of experience and be responsible for coaching processes, ensuring high-quality standards, and implementing best practices. Roles and Responsibility Develop and implement process improvements to enhance efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Provide training and coaching to team members on new processes and procedures. Monitor and analyze process performance metrics to identify trends and opportunities for improvement. Develop and maintain documentation of processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Minimum 1 year of experience in a related field, preferably in coding or healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process coaching and implementation is preferred.

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1.0 - 4.0 years

1 - 4 Lacs

Chennai

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We are looking for a highly skilled and experienced TRAINER to join our team at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 1 to 4 years of experience in the field. Roles and Responsibility Develop and deliver high-quality training programs to clients. Conduct workshops and seminars on various topics related to healthcare management services. Create engaging and informative training materials, including presentations and handouts. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training objectives with business goals. Stay up-to-date with industry trends and developments in healthcare management services. Job Proven experience as a trainer or in a related field, preferably in healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Ability to design and deliver engaging and interactive training programs. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with adult learners and developing training programs tailored to their needs.

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2.0 - 4.0 years

2 - 5 Lacs

Chennai

Work from Office

Looking for a skilled Trainer to join our team at Omega Healthcare Management Services Pvt. Ltd., responsible for delivering high-quality training programs that meet the needs of our clients. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent communication skills. Roles and Responsibility Develop and implement comprehensive training programs tailored to client requirements. Conduct workshops, seminars, and other training sessions to enhance employee skills and knowledge. Create engaging and interactive learning materials, including presentations, manuals, and online courses. Evaluate training program effectiveness and recommend improvements. Collaborate with subject matter experts to stay updated on industry trends and best practices. Provide coaching and mentoring to employees to support their professional development. Job Proven experience as a trainer or in a related field, preferably in CRM/IT Enabled Services/BPO. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills with attention to detail. Familiarity with training software and technologies, such as authoring tools and learning management systems.

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13.0 - 18.0 years

10 - 14 Lacs

Chennai

Work from Office

We are looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure successful project execution. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues during project implementation. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Strong understanding of CRM/IT Enabled Services/BPO operations. Excellent leadership and management skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Effective communication and interpersonal skills. Experience in managing and motivating high-performing teams.

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13.0 - 18.0 years

11 - 15 Lacs

Bengaluru

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We are looking for a skilled Senior Manager to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues impacting project delivery. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Strong understanding of CRM/IT Enabled Services/BPO operations. Excellent leadership and management skills. Ability to work under pressure and meet deadlines. Strong problem-solving and analytical skills. Effective communication and interpersonal skills. Experience in managing and motivating high-performing teams.

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2.0 - 7.0 years

1 - 5 Lacs

Chennai

Work from Office

We are looking for a skilled Process Coach to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-7 years of experience and be responsible for coaching processes, ensuring high-quality standards, and implementing best practices. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Provide training and coaching to team members on new processes and procedures. Monitor and analyze process performance metrics to identify trends and opportunities for improvement. Develop and maintain documentation of processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Minimum 2 years of experience in a related field, preferably in coding or healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process coaching and implementation is preferred.

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1.0 - 3.0 years

1 - 4 Lacs

Bengaluru

Work from Office

We are looking for a highly skilled and experienced Executive - Talent Acquisition to join our team at Omega Healthcare Management Services Pvt. Ltd. The ideal candidate will have 1-3 years of experience in the field. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with hiring managers to understand their needs. Source, screen, and shortlist candidates through various channels. Conduct interviews and assessments to evaluate candidate fit. Manage the full recruitment lifecycle from job posting to onboarding. Analyze recruitment metrics to optimize the process. Job Proven experience in talent acquisition or a related field. Strong knowledge of recruitment principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using applicant tracking systems and other recruitment tools. Strong analytical and problem-solving skills.

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2.0 - 4.0 years

1 - 4 Lacs

Coimbatore

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We are looking for a highly skilled and experienced TRAINER to join our team at Omega Healthcare Management Services Pvt. Ltd., with 1313669 as the reference number. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and deliver comprehensive training programs to enhance employee skills and knowledge. Conduct workshops, seminars, and presentations to promote learning and development within the organization. Collaborate with subject matter experts to create engaging and interactive training materials. Evaluate training effectiveness and provide feedback for improvement. Manage and maintain accurate records of training activities and participant progress. Foster a culture of continuous learning and development throughout the organization. Job Proven experience in training and development, preferably in the CRM/IT Enabled Services/BPO industry. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to work effectively with diverse groups and individuals. Proficiency in creating engaging and interactive training content using various tools and technologies. Strong analytical and problem-solving skills, with attention to detail and organizational abilities.

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13.0 - 18.0 years

9 - 13 Lacs

Bengaluru

Work from Office

Looking for a skilled professional to lead our delivery quality team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Lead the development and implementation of quality control processes to ensure high standards of service delivery. Collaborate with cross-functional teams to identify and resolve quality issues, improving overall process efficiency. Develop and maintain quality metrics and reports to track performance and identify areas for improvement. Provide training and coaching to team members on quality procedures and best practices. Foster a culture of continuous improvement, encouraging team suggestions and feedback. Analyze data and trends to identify opportunities for quality enhancements and implement changes accordingly. Job Proven experience in leading quality control teams or similar roles, preferably in IT enabled services or BPO. Strong understanding of quality management principles, including ISO standards and Six Sigma methodologies. Excellent communication and interpersonal skills are required to effectively collaborate with diverse stakeholders. Ability to analyze complex data sets and develop actionable insights to drive business decisions. Experience with quality management tools and technologies, such as CRM software. Strong problem-solving skills with the ability to think critically and creatively to resolve quality issues.

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