5.0 - 9.0 years

0 Lacs

ahmedabad, gujarat

On-site

INVIXIUM is looking for an experienced Technical Services Manager who will play a crucial role in providing exceptional customer service and ensuring the highest level of customer satisfaction within the organization. Your responsibilities will include maintaining the efficiency and profitability of the department, delivering excellent technical services, fostering customer loyalty and retention, and meeting or exceeding customer expectations. INVIXIUM is a leading provider of end-to-end access control, workforce management, and health screening solutions utilizing touchless biometrics. Our advanced devices capture precise data for intelligent analytics, generating user-friendly dashboards that empower businesses of all sizes to enhance their health, productivity, and security. We are seeking a dynamic individual with a strong passion for innovation to join our team and contribute to our advancements in the biometric security sector. Responsibilities: - Enhance the customer service experience, cultivate customer engagement, and drive organic growth. - Take ownership of customer issues and ensure they are resolved effectively. - Establish a clear mission and implement strategies focused on achieving Customer Delight. - Develop and enforce service procedures, policies, and standards. - Maintain accurate records and document customer interactions using relevant tools. - Analyze data and prepare detailed reports using various reporting tools. - Recruit, mentor, and develop a high-performing Technical Services Engineering team. - Stay updated on industry trends and implement best practices for continuous improvement. - Optimize resources to achieve set targets and manage the approved budget effectively. - Streamline workflows, resolve issues promptly, and provide feedback for product quality enhancements. Qualifications and Experience: - Bachelor's Degree in Electrical, Electronics, or Telecommunication. - Proven experience as a Technical Services Manager in a related industry. - Expertise in providing technical services and aftermarket support. - Strong understanding of management methods and techniques, PMP or P Eng. certification is advantageous. - Proficiency in access control and biometric products, software, databases, and tools. - Ability to identify emerging technology trends and applications. - Strategic thinking, leadership abilities, and excellent client-facing communication skills. - Strong multitasking, problem-solving, and customer-centric mindset. INVIXIUM, headquartered in Toronto, Canada, with a global presence, manufactures innovative biometric security solutions leveraging face recognition technology for access control, workforce, and visitor management. Our comprehensive hardware, software, and mobile solutions offer valuable analytics to enterprises for enhanced security, safety, and productivity. With sales across 60 countries and deployments in major industries worldwide, we are committed to delivering cutting-edge biometric solutions that are visually appealing, user-friendly, and technologically advanced. Join our team of over 80 passionate employees and be part of an environment that fosters creativity, empowerment, and high energy. At INVIXIUM, we offer transparency, competitive salaries, comprehensive health benefits, and a workplace where employees are encouraged to grow alongside the company. This is an exciting opportunity to be part of our growth journey as we expand to new heights as a company.,

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