785 Managed Services Jobs - Page 5

About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration. Primary country and city: India (IN) || Noida Req ID: 767262

Understand the requirements quickly, architect and design test strategies, provide effort estimations as inputs to SOWs using best QA practices, peer review and take it all the way to production releases while collaborating with development engineers, stakeholders and the build/release team. Use of collaborative tools like Confluence wiki, JIRA Participate in problem solving and providing RCA with business tester, ORMB product team Provide assistance to ORMB solution architect in business configuration in ORMB Provide assistance to customer for creating SR with product team with proper analysis. Co-ordination with product team, managed services team for release management, Patch deployment. Support in stabilizing production billing runs. Lead the Parallel run execution where legacy system or old ORMB version results will compared with latest ORMB version. Lead the scope, testing, configuration discussion with customer s team, partner team Plan and Conduct the internal trainings, Train the training session. Participate and Lead internal initiative for creating consulting accelerators, re-usable assets, configurations. Work with product team to explain functional gaps. Provide test requirements and recommendations for product quality and testability.. Test Planning, Test Design, Test Execution and Defect Reporting & Tracking. Understand the requirements quickly, architect and design test strategies, provide effort estimations as inputs to SOWs using best QA practices, peer review and take it all the way to production releases while collaborating with development engineers, stakeholders and the build/release team. Use of collaborative tools like Confluence wiki, JIRA Participate in problem solving and providing RCA with business tester, ORMB product team Provide assistance to ORMB solution architect in business configuration in ORMB Provide assistance to customer for creating SR with product team with proper analysis. Co-ordination with product team, managed services team for release management, Patch deployment. Support in stabilizing production billing runs. Lead the Parallel run execution where legacy system or old ORMB version results will compared with latest ORMB version. Lead the scope, testing, configuration discussion with customer s team, partner team Plan and Conduct the internal trainings, Train the training session. Participate and Lead internal initiative for creating consulting accelerators, re-usable assets, configurations. Work with product team to explain functional gaps. Provide test requirements and recommendations for product quality and testability.. Test Planning, Test Design, Test Execution and Defect Reporting & Tracking.

Job Title : Pre-Sales Networking Engineer Experience Required : 2 to 4 Years Location : Gurugram Employment Typ e: Full-time Job Summary : We are seeking a proactive and technically sound Pre-Sales Networking Engineer with 2-4 years of experience to support our sales and business development teams. The ideal candidate will be responsible for understanding customer requirements, conducting technical discussions, and assisting in positioning the right networking solutions in collaboration with the solution architect and delivery teams. Key Responsibilities : Customer Engagement & Requirement Gathering : Interact with customers to understand their business and technical requirements. Conduct site surveys, technical assessments, and discovery workshops. Pre-Sales Support: Assist the sales team with technical inputs during customer discussions. Coordinate with internal teams for solution feasibility, effort estimation, and proposal preparation. Respond to RFPs and RFIs with necessary technical details. Respond to Managed Services requirement for SDWAN, LAN/WAN. Presentation & Demonstration : Deliver product presentations, demonstrations, and proof-of-concepts (POCs). Communicate solution features and value propositions to stakeholders. Collaboration: Work closely with sales, product, and delivery teams to align technical requirements with offerings. Liaise with OEMs like Cisco, Juniper, Fortinet, HPE Aruba, etc., for product validation and support. Support Activities: Support in proposal creation, BOM review, and compliance matrices. Key Skills & Qualifications : 2 to 4 years of experience in networking-focused pre-sales or technical support roles. Solid understanding of enterprise networking technologies including LAN, WAN, SD-WAN, Wi-Fi, and security products (firewalls, NAC, VPN). Familiarity with OEMs like Cisco, Fortinet, Juniper/HP, Palo Alto, Ruckus &/or Aruba. Understanding of Network cabling and Cabling standards. Strong communication, coordination, and presentation skills. Ability to handle multiple engagements in a fast-paced environment.

Join our team focused on Google Cloud Data Messaging Services, leveraging technologies like Pub/Sub and Kafka to build scalable, decoupled, and resilient cloud-native applications. This position involves close collaboration with development teams, as well as product vendors, to implement and support the suite of Data Messaging Services offered within GCP and Confluent Kafka. GCP Data Messaging Services provide powerful capabilities for handling streaming data and asynchronous communication. Key benefits include: Enabling real-time data processing and event-driven architectures Decoupling applications for improved resilience and scalability Leveraging managed services like Cloud Pub/Sub and integrating with Kafka environments (Apache Kafka, Confluent Cloud) Providing highly scalable and available infrastructure for data streams Enhancing automation for messaging setup and management Supporting Infrastructure as Code practices for messaging components The Data Messaging Services Specialist plays a crucial role as the corporation migrates and onboards applications that rely on robust data streaming and asynchronous communication onto GCP Pub/Sub and Confluent Kafka. This position requires staying abreast of the continual evolution of cloud data technologies and understanding how GCP messaging services like Pub/Sub, alongside Kafka, integrate with other native services like Cloud Run, Dataflow, etc. , within the new Ford Standard app hosting environment to meet customer needs. This is an exciting opportunity to work on highly visible data streaming technologies that are becoming industry standards for real-time data processing. Highly motivated individual with strong technical skills and an understanding of emerging data streaming technologies (including Google Pub/Sub, Kafka, Tekton, and Terraform). Experience with Apache Kafka or Confluent Cloud Kafka, including concepts like brokers, topics, partitions, producers, consumers, and consumer groups. Working experience in CI/CD pipelines, including building continuous integration and deployment pipelines using Tekton or similar technologies for applications interacting with Pub/Sub or Kafka. Understanding of GitOps and other DevOps processes and principles as applied to managing messaging infrastructure and application deployments. Understanding of Google Identity and Access Management (IAM) concepts and various authentication/authorization options for securing access to Pub/Sub and Kafka. Knowledge of any programming language (e. g. , Java, Python, Go) commonly used for developing messaging producers/consumers. Experience with public cloud platforms (preferably GCP), with a focus on data messaging services. Understanding of agile methodologies and concepts, or experience working in an agile environment. Develop a solid understanding of Google Cloud Pub/Sub and Kafka (Apache Kafka and/or Confluent Cloud). Gain experience in using Git/GitHub and CI/CD pipelines for deploying messaging-related cluster and infrastructure. Collaborate with Business IT and business owners to prioritize improvement efforts related to data messaging patterns and infrastructure. Work with team members to establish best practices for designing, implementing, and operating scalable and reliable data messaging solutions. Identify opportunities for adopting new data streaming technologies and patterns to solve existing needs and anticipate future challenges. Create and maintain Terraform modules and documentation for provisioning and managing Pub/Sub topics/subscriptions, Kafka clusters, and related networking configurations, often with a paired partner. Develop automated processes to simplify the experience for application teams adopting Pub/Sub and Kafka client libraries and deployment patterns. Improve continuous integration tooling by automating manual processes within the delivery pipeline for messaging applications and enhancing quality gates based on past learnings.

We are seeking a highly skilled and results-driven Key Account Manager to join our sales team, focusing on the Logistics industry. The ideal candidate will be responsible for driving sales and revenue growth for our comprehensive digital stack, which includes Cloud Infrastructure, Maps, Databases, Notifications, and Managed Services . This role requires a strong understanding of logistics and supply chain processes, along with a solid knowledge of cloud technologies. The Key Account Manager will manage strategic customer accounts in logistics, working closely with clients to understand their business needs and deliver tailored cloud-based solutions that enhance efficiency and productivity. As a Key Account Manager, you will be a trusted advisor for logistics clients, helping them leverage innovative cloud-based solutions to streamline operations, improve visibility, and optimize decision-making. Key Responsibilities Sales & Revenue Growth: Identify, qualify, and pursue new business opportunities within the logistics industry, including supply chain management, transportation, warehousing, and logistics optimization. Drive the sales process from prospecting to closing for Cloud Infrastructure, Maps, Databases, Notifications, and Managed Services solutions tailored to logistics clients. Develop and execute customized sales strategies to meet individual logistics account needs and achieve sales targets. Customer Relationship Management: Build and maintain strong, long-term relationships with key decision-makers and influencers in logistics companies (e. g. , transportation managers, supply chain directors, CIOs). Serve as the primary point of contact for assigned logistics accounts, ensuring client satisfaction, problem resolution, and ongoing retention. Regularly engage with logistics clients to understand their challenges, growth strategies, and operational goals. Solution Selling: Leverage deep knowledge of logistics operations and cloud-based solutions to provide customized recommendations that improve operational efficiency, supply chain visibility, and customer experience. Collaborate with pre-sales engineers, solutions architects, and other technical teams to design and deliver comprehensive cloud solutions that address specific logistics challenges. Demonstrate how our solutions can optimize route planning, real-time tracking, predictive analytics, and inventory management for logistics clients. Account Planning & Strategy: Develop and execute detailed account plans for key logistics clients, outlining clear milestones and KPIs aligned with client objectives. Conduct regular business reviews with clients to assess the impact of implemented solutions, identify opportunities for further optimization, and expand business relationships. Stay informed on industry trends, regulatory changes, and new technologies in logistics to position our solutions effectively. Collaboration & Coordination: Work closely with internal teams such as product management, marketing, and technical support to ensure smooth implementation and ongoing success of solutions for logistics clients. Collaborate with customer success and technical teams to ensure seamless onboarding and post-sales support tailored to logistics needs.

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves ensuring the operational continuity of clients" Security Infrastructures and systems by providing a comprehensive managed service. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial part in restoring service to clients while adhering to service level agreements (SLA). Your responsibilities also include offering second-line support for incidents and requests of medium complexity and providing support on project work as required. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLA. - Update tickets with resolution tasks performed and log all incidents and issues promptly. - Provide second-level support, identify root causes of incidents, and communicate effectively with other teams and clients for support extension. - Execute changes with risk identification and mitigation plans, follow shift handover processes, and escalate tickets when necessary. - Collaborate with automation teams for task optimization and automation, work across resolver groups, and contribute to change management processes. - Conduct maintenance activities, analyze incident/request tickets, produce trend analysis reports, and contribute to project work as needed. - Assist L1 Security Engineers, manage client escalations, and ensure changes are carried out with proper approvals. - Implement disaster recovery functions and tests when required. Knowledge and Attributes: - Effective communication and collaboration across diverse cultures and social groups. - Strong planning and adaptability skills, positive outlook, and ability to work well under pressure. - Active listening, client-centric approach, and ability to adapt to changing circumstances. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications in supported services, with CCNA certification required and CCNP in Security or PCNSE certification preferred. Required Experience: - Moderate experience in managed services for Security Infrastructure. - Working knowledge of ticketing tools, ITIL processes, and vendor/3rd party interactions. Workplace Type: On-site Working Join NTT DATA, a global innovator in business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a commitment to R&D and a diverse team across 50+ countries, we offer business and technology consulting, data and AI solutions, and digital infrastructure services. As an Equal Opportunity Employer and a Global Top Employer, we strive to create a positive client experience and drive sustainable digital transformation.,

You are a high-achiever, challenge-seeker, and innovation-chaser who never shies away from complex problems. Connor Group is seeking professionals like you who are part of the top 1% and are ready to let your talents soar. We are looking for individuals with heavy accounting, intercompany, FX, and consolidation skills. The location for this position is HYBRID, with offices in Pune, Hyderabad, Bangalore, Mumbai, and Delhi (NCR). The shift timing is from 3pm to 11:30pm IST. As a Senior Consultant II with 3-5 years of experience, you will be part of a team that focuses on executing finance projects and digital solutions projects that add value to our clients within their finance, accounting, operations, and technology departments. From tackling complex technical accounting and financial reporting issues to implementing modern technologies and finance software automation, joining Connor Group will significantly contribute to your career development and experience base. Connor Group is a specialized professional services firm comprising Big 4 alumni, industry executives, and technology architects. Our team of highly experienced professionals assists financial executives in addressing their most complex business needs, including Accounting Advisory, Digital Solutions, Financial Operations, IPO, M&A, and Managed Services. **Responsibilities:** - Work in a team environment on NetSuite related projects, including new implementations, enhancements, integrations, support, and special projects. - Collaborate with business leaders, decision-makers, and end users to define business requirements and systems goals. - Document and develop business processes flows, requirements, and designs. - Create, customize, and manage NetSuite fields, workflows, roles/permissions, custom objects, custom records, scripts, reports, saved searches, dashboards, etc. - Identify test criteria, test new functionality/enhancements, and provide training to end users. - Assist with the preparation of project status reports, project timelines, and project budgets. **Requirements:** - Bachelor's degree in Computer Science, Information Systems, Accounting, or equivalent. - 3-5 years of NetSuite experience. - Excellent interpersonal, presentation, writing, and communication skills. - Strong analytical and problem-solving skills with an intellectual curiosity. - Entrepreneurial nature, self-motivated, ethical, and dependable. - Willingness to travel up to 25%, including international travel. **Preferred Qualifications:** - CPA and/or Master's degree. - NetSuite certification. Connor Group celebrates the value of diversity in a globally connected business world. Our team culture is collaborative and encourages initiative. We are committed to excellence, growth, and integrity by focusing on innovation and delivering greater value to our clients. We provide resources and opportunities to help our professionals achieve their goals while maintaining a healthy work-life balance. Our benefits include health insurance packages, wellness programs, one-on-one coaching, and career development opportunities to empower our professionals. "We know that difficult problems attract some of the brightest and most courageous people in the world." - Jeff Pickett, Connor Group Founder and Chair.,

Are you ready to move beyond and step into a unique role where you can offer a full portfolio of Microsoft solutions including public cloud, Copilot, licensing, and managed services across the India region Want to be part of a team that stays ahead through regular OEM sync-ups and hands-on training sessions building your techno-commercial sales skills every step of the way Looking to join a Great Place to Work-certified company that's also one of the region's few true end-to-end LSP and distributor partners As our new Enterprise Account Manager, you will be responsible for growing Crayon's business by selling our full range of products and services to large corporate customers and partners. You will build trusted relationships with key business decision-makers including CEOs, CFOs, and CIOs by gaining a 360 understanding of their business needs, IT adoption, and growth plans. With a solid understanding of licensing and support from Cloud Presales and SAM specialists, you will drive growth through the sale of license agreements, cloud solutions, communication and messaging tools, virtualization technologies, backup products, and SAM and deployment services. Key responsibilities will include advising customers on on-premise and cloud licensing strategies to drive cost and operational efficiency, building go-to-market (GTM) strategies with customers and partners for their specific solutions and offerings, aligning Microsoft platform services with customer business goals to deliver measurable impact, collaborating with vendors and internal teams to create joint co-selling and GTM initiatives, and analyzing customer IT roadmaps to identify sales opportunities and expand the share of the wallet in key accounts. Your Competencies: - 5+ years of field sales experience in IT software sales, preferably with experience in a sell-through model - Solid knowledge of Microsoft licensing across on-premises and cloud environments - Established network and relationships with end customers in the enterprise segment - Familiarity with backup solutions, virtualization technologies, public and hybrid cloud, and basic security concepts About You: You are skilled at building long-term relationships and driving meaningful business conversations. You are a team player who collaborates effectively across roles and departments. You are curious and proactive in staying updated on technology trends and market shifts. What's on Offer - Medical and life insurance - Hybrid workplace - Internet & Mobile reimbursement - Upskilling through certifications and training Apply to join an award-winning employer! When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment. If you require any assistance or reasonable accommodation during the application process, please let us know. Why Crayon We believe in the power of technology to drive the greater good. Crayon is a global, people-first, vendor-agnostic company headquartered in Oslo, with more than 4,000 colleagues in 46 countries. We deliver first-class solutions to support customers to build their commercial and technical foundation for a successful and secure cloud-first, digital transformation journey. Our Culture & Values: We consider ourselves to be one big community. Our core values of Integrity, Quality, Pace, and Agility were written over 20 years ago based on our Nordic heritage and still hold true to our global environment. We are committed to fostering an equitable work environment where everyone can reach their full potential. Our inclusive culture celebrates and values individual differences, ensuring all voices are heard and respected. Our Big Ambitions: We have set big and bold ambitions for our ESG strategy revolving around championing diversity, transitioning towards a greener, net-zero GHG emissions, and becoming a leader in ESG Product development.,

You will be responsible for defining and executing the sales vision, strategy, and Go-To-Market plans for Data Center Solutions, Managed Services, and IT Infrastructure. This includes colocation, cloud, security services, and more. As a strategic leader, you will own the P&L, revenue targets, and market expansion across enterprise, mid-market, and emerging verticals. Your role will involve building, mentoring, and scaling high-performance sales teams using hunter-farmer models. You will optimize sales processes, KPIs, and enablement frameworks to drive accountability within the teams. Cultivating C-level relationships with enterprise clients and hyperscalers, such as CIOs and CISOs, will be crucial. Additionally, forging alliances with OEMs, hyperscalers, and channel partners to expand market reach is a key aspect of the role. Collaboration with Product, Pre-Sales, and Delivery teams is essential to ensure a solution-market fit. You will leverage market trends like edge computing, hybrid cloud, and AI infrastructure for revenue growth. Your track record in leading sales portfolios in Data Center/Cloud/Managed Services, along with a deep understanding of procurement cycles, RFPs, and deal structuring, will be highly valued. Certifications in data center standards (e.g., CDCP, CDCMP) or cloud architecture (AWS/Azure/GCP) are preferred. Strong analytical skills for forecasting, pipeline management, and pricing strategies are desired. Experience at firms like Yotta, Nxtra, Sify, Cloud4C, or global infrastructure providers will be advantageous in this role.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for your clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. The encouragement is to take every opportunity to further your career within the great global team at NTT DATA. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise helps keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You become the go-to person to restore services and ensure client satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you are instrumental in maintaining service quality. Collaboration with other teams and clients to provide second-level support ensures seamless communication and efficient problem resolution. Meticulously executing changes, understanding and mitigating risks, and contributing to the change management process with detailed documentation are part of your responsibilities. Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency are key aspects. Handling client escalations with professionalism, assisting in disaster recovery functions and tests when necessary are also part of your role. Working within a diverse and inclusive environment, you help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations are crucial to success in this role. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools (preferably ServiceNow), familiarity with ITIL processes, and experience working with vendors and third parties. Proficiency in planning activities and projects, adaptability to changing circumstances, effective communication skills, ability to work across different cultures and social groups, positive outlook, and the commitment to placing clients at the forefront of all interactions are essential. A Bachelor's degree in IT/Computing or equivalent work experience is required. Workplace Type: On-site Working Equal Opportunity Employer,

As an experienced and strategic Service Delivery Manager, you will be responsible for leading a global team to deliver high-quality QMS Application Management Services (AMS) support to pharmaceutical and medical device clients. This role entails overseeing operational delivery and ensuring client satisfaction across various SaaS-based Commercial and R&D technology platforms, such as MDM, CRM, Data Warehousing, and Veeva Vault solutions. Your core responsibilities will include leading managed services operations across the U.S., India, and EU to provide consistent and high-quality support for QMS AMS. You will also be responsible for overseeing service delivery for solutions involving QMS AMS, Veeva Vault, Salesforce, Reltio, Egnyte, Power BI, Snowflake, and SQL Server. Developing and implementing service-level agreements (SLAs), KPIs, and operational excellence frameworks will be crucial in this role. In addition, you will serve as an executive point of contact for key clients, ensuring alignment with commercial and R&D business objectives. Resolving data issues, managing data loads into multiple client systems, working on enhancements to existing QMS AMS, and generating technical reports as requested by the business team are also part of your responsibilities. Furthermore, you will partner with internal practice leads to continuously improve service delivery models and solution offerings. Ensuring compliance with relevant regulatory standards, such as GxP, HIPAA, and 21 CFR Part 11, in service operations is essential. To excel in this role, you should have at least 7 years of experience in IT service delivery or managed services, with strong domain knowledge in life sciences commercial and R&D systems. Your proven experience with managed services for Veeva Vault, MDM, CRM, Snowflake, DataBricks, along with demonstrated ability to drive results at the intersection of technology and business, will be valuable assets. Success in managing globally distributed teams, supporting enterprise clients, excellent client-facing communication, stakeholder management, and problem-solving skills are also critical for this position. Moreover, familiarity with regulatory requirements specific to the pharmaceutical and medical device industries will be beneficial.,

Ensono is looking for an experienced and motivated mainframe technical pre-sales leader to lead, coach, grow, and partner with technically skilled, customer-facing Solution Architects. You will help develop the industry s best solutions architects team by enabling and coaching them on best practices, solution selling, presentation, and speaking skills, as well as how to create and present value-driven architectures of widely varying size and complexity. In collaboration with sales, you will enable business outcomes across a broad set of customers. If you think you have what it takes to lead the best in the industry, Ensono is hiring. This role is to lead the Pre-sales Solutions Architecture (SA) function in India . The India presales SA team comprises Individual Contributor SAs across Mainframe, Infrastructure, and Cloud business. The role is tasked with three primary responsibilities: 1) Recruit, hire, and develop pre-sales Solution Architect talent that addresses the needs of Ensono 2) Demonstrate technical thought leadership through direct customer/partner engagement at the most senior levels and delivering significant work that has strategic implications for the business 3) Help design, develop, and drive strategic and cross-functional initiatives to achieve business objectives In this role, you will need to be technically capable and credible as well as effective in shaping the customer and solutions-focused skills of your team. You must enjoy learning and introducing new technology to help colleagues and customers embrace and adopt new technology. Furthermore, thought leadership of looking beyond the technology and considering the value technology creates for our customers, and helping to change how technology is viewed are important aspects of the role. You will help team members ramp up on Ensono as well as develop speaking, writing, presentation, and executive interaction skills. What we are looking for: Well-versed in the mainframe hosting technology landscape with 15+ years of overall experience in technology Enjoy developing technical talent to achieve great things. You will have a passion for educating, training, and enabling presales SA experts for a diverse and challenging set of Enterprise customers. Experienced communicator at all levels of our client environments from C-level to engineering Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with hosting service providers preferred Experienced with large Cloud, IaaS, Mainframe, and Datacenter outsourcing solutions Ability to create multi-platform, multi-year transformation roadmaps Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS and Azure) Comfortable with executive-level positioning of complex solutions that span multiple disciplines (hosting, network, security, storage and backup, DR, etc) Familiar with complex sales cycles and contracting process Experienced in planning and executing discovery and design workshops internally and at client sites Familiar with and can help create complicated financial (pricing) models to support technical solutions Have a strong understanding of solutions innovation. The ideal candidate will have experience working with customers or similar roles and leading architecture teams Our focus on customer service and our experience in managing business complexity distinguishes us from our competitors. From current platforms to evolving technologies and everything in between, we'deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. We are looking for talented individuals who share this passion. Key Areas of Focus for this Role Hire, on-board, train, and develop new pre-sales Solutions, Architects, from internal and external sources Coach Pre-sales Solutions Architects in the skills needed to conduct one-to-few and one-to-many training sessions Engage closely with C-level executives to lead enterprise-wide transformation programs Identify business drivers and goals and develop compelling board-ready proposals and value-driven business cases to achieve desired business outcomes Collaborate with cross-functional technology experts to drive plan and execute roadmaps to accelerate our customer s business outcome Support strategic client(s) as the Lead technical adviser for all initiatives Collaborate with counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for Enterprise clients Conduct discovery, assessment, and solution development workshops (often in collaboration with resources from consulting, operations, and product teams) to craft winning solutions Develop and document solutions that meet clients (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience Gain executive buy-in for complex solutions by engaging in executive and senior-level technology discussions Work with finance and pricing teams to create complex multi-year financial models Gain clients confidence as a trusted adviser by offering consultation and recommendations drawn from insights, technology know-how, and past experiences Align and partner with Product Management to help drive appropriate product enhancements and changes to the technology roadmap Aid in driving stability and innovation within the client s current and future state and create solutions based on client requirements and available product offerings Push for higher value/value-added services and solutions to the customer in line with Ensono s offerings Requirements Strong mainframe pre-sales technical background with the ability to communicate and design at a master architect level Client-Facing / Pre-Sales Solutioning Experience Mainframe (Must have), Infrastructure, and Cloud Business Experience Experience setting up offshore teams and enabling workload movement Leadership experience in managing teams of presales solution architects Exceptional business acumen and high judgment be able to use business and technology depth and breadth to understand customer needs and shape transformation initiative 7+ years of relevant leadership experience in enterprise IT, consulting, and/or engineering/development Experience selling and delivering enterprise IT professional services or cloud services Highly credible with CxO and board-level audiences as well as technology leaders, engineers, and developers Experience in the technical documentation to capture solution components on time while ensuring an acceptable level of detail, data integrity, and accountability Exceptional interpersonal and communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders across multiple teams. Well-versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps, and IT governance Key Attributes: Independent, Self-directed, Results-oriented Advanced presentation & communication skills Strong empathy, self-awareness, and interpersonal skills Able to challenge the status quo in a non-confrontational way Comfortable with low-level technical details as well as executive-level strategy work Analytical and Creative skills to structure and execute workshops to strategy roadmaps Seniority Level: 15+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider and/or cloud MSP).

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the worlds largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. As our QA Test Lead for Payments, you will be an integral part of our Client Partners QA organization to facilitate the full end-to-end coverage of all manner of payment instrument (PI) transactions. This will certainly include all NFC enabled iOS devices and potentially, various Android devices. you'll help drive quality initiatives focused on PI transactions on behalf of a globally prolific technology company. An ideal candidate possesses stellar interpersonal skills, keen attention to detail and enjoys close collaborations across cross-functional teams. Working days, hours: Monday to Friday, 9AM to 5PM local time / On-site location in Hyderabad, India Key Responsibilities: Conduct release and ad hoc testing of payment transactions on a variety of devices/OS Write test plans, test cases Execute test case driven and exploratory testing Log found defects for tracking Organize and analyze testing data for trends and customer reports Communicate with client staff about the status and progress of testing projects Provide regular reporting that includes test artifacts and metrics for payment testing Manage a Transaction reconciliation process related to transaction processing for review and cancellation after successful verification Respond to Production teams reporting a payments issue to validate successful operation or else to find root cause of the reported issue Work with US Based Global Payments Lead and other Applause team members globally; coordinate with other on-site and remote Applause team members to ensure that coverage is always available during Production Support hours

Deliver Value: Be able to deliver on, and communicate the value associated with the customer s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Own & deliver the end-to-end configuration of solution based on the customer requirements You will handle the post go-live change management of configuration throughout the customer life cycle Be the hands-on product expert and ensure customer s business goals are met Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Analyse and elevate customer s consumption of contract, adoption of the product and generation of upsell or cross-sell. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel s products package. Work with clients to improve the social service itself and its alignment with the clients core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr s know-hows. Identify opportunities for customer references and case studies. Maintain platform relevancy according to changes in business needs. Must Have Qualifications: 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry. Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management. Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications. Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies. Understanding of cloud architecture, VoIP, SIP, and telephony. Hands-on experience with system configuration, troubleshooting, and performance optimization. Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams. Proven ability to understand business challenges and provide actionable recommendations. Ability to manage multiple client engagements and deliver high-quality service. Ability to translate customer business problems & requirements into on platform solutions Good to Have Skills: Demonstrated experience and a passion for the social technology universe (ie, Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct experience in working with a social media management software is preferred. Strong product acumen & evangelization experience with the aptitude to learn new products. Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory) Who you are You are a technology consultant who has the: Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. Ability to interpret industry trends across different verticals & lines of businesses. Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. You Know Youre Successful If The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing. Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package. You constantly come up with new strategies that are adopted by your clients and peers. Your stakeholders participate in Sprinklr events, references and case studies. Your platform and industry knowledge makes you a trusted advisor both internally and externally.

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions. Handle and respond to inbound phone calls and email inquires Maintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA s Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients Provide client support to users in the operations and configuration of videoconferencing systems Participate as needed in prescribed training curriculum Follow up on open issues with escalation groups to provide feedback to customer Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills, both verbal and written Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Demonstrate time management skills with attention to detail Ability to troubleshoot basic AV and Video Teleconferencing issues Education and/or Experience High School Diploma or equivalent is required Formal education in Electronics or related field preferred Minimum 1-2 years AV/Teleconferencing experience preferred Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure Demonstrated knowledge of AV Control systems and integrated room peripherals is desireD WHY YOU LL LIKE WORKING HERE Medical benefits Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Intro Born-in-the-cloud QloudX is a born-in-the-cloud digital transformation boutique company with large expertise in multi-cloud technologies and strategic IT, with niched experience in the transportation and retail domains. Our goal is to help transportation and retail businesses across the globe implement cloud technologies in order to maximize value for their digital transformation journeys. Leveraging our group s 30+ years of experience and resources, QloudX is a brainchild of former CIOs who made a strategic decision to create a next generation cloud company that focuses on all things cloud. We are proud to have our headquarters in Europe, with employees spread across India, as we operate Remotely and our presence and active customers also extend to USA and Asia. As AWS Premier Consulting Partners, we develop and create solutions for our customers with a multitude of cloud technologies, ranging from Data/Analytics, Serverless, DevOps, Containers etc. Role: Cloud Engineer Location: Pune (Remote) Experience: 2 to 3 years As part of Team QloudX, your responsibilities will be: Technical Skill set: You must be demonstrating approximately 2 or 3 years of practical experience within AWS environments (for delivering Infra Management, Security Management, Application Management and Cost Management) We work a LOT with Managed Services, AWS Security, Support and maintenance, meaning - requiring a strong foundation in AWS. Delivering Managed Services across AWS Infrastructure, Security, Application, and Cost Management for global clients. Handling day-to-day monitoring, incident resolution, and continuous improvement of AWS workloads, including serverless architectures. Performing operational tasks such as patching, backup management, DR drills, troubleshooting API/Lambda errors, and infrastructure optimizations. We are following AWS Well-Architected Framework hence you re expected to know this framework and Best Practices for AWS Services We are highly expecting to deliver in Cloud Security, so we look forward for the candidates who are well-versed with Cloud Security and AWS Security Services. We are providing Threat Detection and Reporting to most of the clients so you must have hands on experience to use CloudTrail, Guardrails, Macie, AWS Inspector, Security Hub, AWS Config, Amazon GuardDuty for monitoring and resolving issues reported by it and also creating reports to share with client for detected vulnerabilities from these services We also have Data Managed Services, so any knowledge or experience in Data Side like Amazon RDS, Aurora, DynamoDB, Redshift, EMR, Glue, Data Pipeline etc is plus. Experience on CFT/Terraform, Kafka, MySQL, PostgreSQL etc is added advantage. We are also big on Cost Optimization, so we expect you to know about various pricing models, cost monitoring techniques and cost optimization strategies across AWS services. We are ambitious when it comes to certifications, especially within AWS. If you hold any Pro/Specialty cloud certifications it will be an advantage. If not, you should be ready to commit to clearing up your first AWS Pro/Specialty certification within 3 months. We also build various reports for our clients, so you ll need to have good knowledge of MS products like MS-Excel, PowerPoint and Word. PowerBI is a plus. Using AI in Excel is plus. Soft Skills: We re a team of highly motivated, proactive, hands-on, individual contributors. We would expect the same from you. As you will be a part of Managed Services Team, you will be called to guide/help on AWS related challenges. You should have strong Analytical and problem-solving skills. You ll also be involved in critical communications, so you ll need to have good written and verbal communication skills As we support multiple clients from various timezones, we do have different shifts that give you flexibility in your working hours Mandatory Skills sets: 1 to 3 years of practical experience with AWS Previous experience with Managed Services, AWS Security, Support, and Maintenance Linux Administrator AWS Security Services expertise to improve security of AWS environments AWS Cost expertise for cost monitoring and optimization Hands on experience in monitoring, troubleshooting, and resolving API errors, Glue job errors, Lambda performance AWS Monitoring expertise set up & perform monitoring in best way possible / automation Backup and DR expertise Strong analytical and problem-solving skills Basic knowledge of at least one programming language (e.g., Java or Python) and core programming concepts Good knowledge of MS products, including MS-Excel, PowerPoint, and Word Good written and verbal communication skills Flexibility to work in different shifts, as we support multiple clients from various time zones Ability to learn quickly and work in a highly motivated, proactive, hands-on, individual contributor team environment Preferred Skills Sets: Experience in Conducting WAR and resolving HRIs AWS cloud certifications are highly desired, and willingness to obtain them is required Understanding of Infrastructure as Code (IaC) and automation tools (e.g., Terraform, Ansible, Puppet, Chef, or CloudFormation) is an advantage Knowledge of monitoring tools (e.g., Grafana, Kibana, or Zabbix) is a plus Hands on experience on WordPress to manage website Familiarity with containerization technologies (e.g., Docker or Kubernetes) is a bonus Qualifications: Bachelors degree in Computer Science, Information Technology or related field AWS Certified Solutions Architect Associate Certification AWS Security Specialty Certification 1 to 3 years of experience in AWS Cloud and AWS services Any relevant certifications will be an added advantage

Develop a strong presence within territory with both customers and partners. Drive revenue and deliver quarterly target numbers.Build and manage relationships with enterprise and mid-market customers. Qualify opportunities and build business pipeline. Understand customer problems and work with technical team to build solutions. Presentation of solutions to Senior Management in customer organizations. Commercial negotiations and close orders for products and services. Work closely with partner organizations and build joint go to market strategy and execute the strategies.

We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible. As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Technology s Data Platform Engineering organization, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence the product design, application functionality, and technical operations and processes Serves as a function-wide subject matter expert in one or more areas of focus Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle Influences peers and project decision-makers to consider the use and application of leading-edge technologies Adds to the team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience working in big data environment, working with structured, semi-structured and unstructured data. Hands-on practical experience in system design, application development, testing, and operational stability. Advanced knowledge of Java programming language. In-depth knowledge of software applications and technical processes in one or more technical disciplines like cloud, AI, machine learning, or mobile. Ability to tackle design and functionality problems independently with minimal oversight. Proficient in all aspects of the Software Development Life Cycle coupled with proficienncy in application, data, and infrastructure architecture disciplines. Proficient in cloud-native Microservices architecture, design, and implementation. Proficient in Event Driven Architecture and Application Containerization. Proficient in building applications on Public Cloud platforms like AWS, GCP, and Azure, with a preference for AWS. Proficient in real-time streaming applications using Apache Spark Streaming, Apache Kafka, Amazon Kinesis, and emerging cloud serverless managed services. Preferred qualifications, capabilities, and skills Experience in banking/financial domain We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible. As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Technology s Data Platform Engineering organization, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence the product design, application functionality, and technical operations and processes Serves as a function-wide subject matter expert in one or more areas of focus Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle Influences peers and project decision-makers to consider the use and application of leading-edge technologies Adds to the team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience working in big data environment, working with structured, semi-structured and unstructured data. Hands-on practical experience in system design, application development, testing, and operational stability. Advanced knowledge of Java programming language. In-depth knowledge of software applications and technical processes in one or more technical disciplines like cloud, AI, machine learning, or mobile. Ability to tackle design and functionality problems independently with minimal oversight. Proficient in all aspects of the Software Development Life Cycle coupled with proficienncy in application, data, and infrastructure architecture disciplines. Proficient in cloud-native Microservices architecture, design, and implementation. Proficient in Event Driven Architecture and Application Containerization. Proficient in building applications on Public Cloud platforms like AWS, GCP, and Azure, with a preference for AWS. Proficient in real-time streaming applications using Apache Spark Streaming, Apache Kafka, Amazon Kinesis, and emerging cloud serverless managed services. Preferred qualifications, capabilities, and skills Experience in banking/financial domain

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Summary: In this role, the MSS Supervisor will directly manage a team of Engineers who support a variety of Rockwell Automation hardware and software, and specifically Azure / AWS stack, IT/OT, Databases. In addition to supervisory duties, this role will coordinate with the necessary product related departments to schedule training, handle escalations, and prepare for new product releases. This role reports to the SENIOR SOLUTION ARCHITECT. Your Responsibilities Develop, create, and maintain a cross-functional team responsible for supporting assigned Rockwell products. Manage daily logistics for the team, including scheduling. Identify or lead, and support process changes to enhance the support experience for the customer and/or improve internal productivity for the business. Develop and motivate a team of Support engineers through performance coaching, career planning and professional development objectives. Foster a strong collaborative environment where all processes and procedures are followed. Directing and influencing others to respond and effectively communicate change initiatives to direct reports. Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied. Facilitate customer resolution for escalated calls by engaging with appropriate stakeholders, as necessary. Manage a team to attain business objectives and established KPIs. Ensure that the support staff exhibits the proper techniques and behavior to ensure the customer receives an outstanding support experience. Work with other supervisors and managers to ensure operational consistency and to meet overall business performance goals. Drive continuous improvement in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization. The Essentials You will have: Bachelors degree or equivalent degree/ managerial experience Minimum of 2 years of management experience. Legal authorization to work in the region as required. The Preferred you might also have: Possess an understanding of the services business in a high-tech environment. Embraces Rockwell culture of inclusion/diversity/engagement Excellent commercial, analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. High level/basic knowledge/familiarity of Azure, AWS, IIOT and Infrastructure setup. Minimum 2-3 years experience in a related function is required, technical call center preferred. Self-initiative and commercial sensitivity. Responsiveness, customer-centric mindset, collaborative, technical engineering expertise. Ability to interpret information gathered by tools and act upon it. Demonstrate vision, creativity and willingness to travel as needed. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-FR1

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: In this role, the MSS Supervisor will directly manage a team of Engineers who support a variety of Rockwell Automation hardware and software, and specifically Azure / AWS stack, IT/OT, Databases. In addition to supervisory duties, this role will coordinate with the necessary product related departments to schedule training, handle escalations, and prepare for new product releases. This role reports to the SENIOR SOLUTION ARCHITECT. Your Responsibilities Develop, create, and maintain a cross-functional team responsible for supporting assigned Rockwell products. Manage daily logistics for the team, including scheduling. Identify or lead, and support process changes to enhance the support experience for the customer and/or improve internal productivity for the business. Develop and motivate a team of Support engineers through performance coaching, career planning and professional development objectives. Foster a strong collaborative environment where all processes and procedures are followed. Directing and influencing others to respond and effectively communicate change initiatives to direct reports. Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied. Facilitate customer resolution for escalated calls by engaging with appropriate stakeholders, as necessary. Manage a team to attain business objectives and established KPIs. Ensure that the support staff exhibits the proper techniques and behavior to ensure the customer receives an outstanding support experience. Work with other supervisors and managers to ensure operational consistency and to meet overall business performance goals. Drive continuous improvement in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization. The Essentials You will have: Bachelors degree or equivalent degree/ managerial experience Minimum of 2 years of management experience. Legal authorization to work in the region as required. The Preferred you might also have: Possess an understanding of the services business in a high-tech environment. Embraces Rockwell culture of inclusion/diversity/engagement Excellent commercial, analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. High level/basic knowledge/familiarity of Azure, AWS, IIOT and Infrastructure setup. Minimum 2-3 years experience in a related function is required, technical call center preferred. Self-initiative and commercial sensitivity. Responsiveness, customer-centric mindset, collaborative, technical engineering expertise. Ability to interpret information gathered by tools and act upon it. Demonstrate vision, creativity and willingness to travel as needed. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-FR1

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Rebase Services with focus on Calypso to join the Mumbai/Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Rebase Services, you would assist our clients in the context of version upgrades. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer Join the Client Services organization, which has been providing clients with secure and reliable services around Calypso solution since 2008. The Rebase Services team, composed of 32 subject-matter experts, plays a key role by assisting our clients to upgrade Calypso versions in a timely and cost-effective manner, and doing so, enable them to fully utilize improvements to Calypso. Role Responsibilities - As a Specialist - Client Managed Services - Rebase Services , your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai/Pune, you will also work closely with Nasdaq teams in other countries. Assist our clients in the context of a version upgrade Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules) Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool Implement this suite of automated Test Scripts to perform regression testing Communicate results, analyze issues detected, address them directly (when a configuration change is vital for instance) or log appropriate ServiceNow tickets Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow tickets (when a bug fix is needed) Provide regular update to the Client and Management: Keep track of all open issues in JIRA, Weekly Status Meeting Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, lead the issues raised by the Client (in the same way as those detected by automated Test Scripts) Work in conjunction with the Rebase Services Manager to set and handle customer expectations around project timelines Help in the development of the Offshore Rebase Services perfection center. We expect you to have: (Minimum Qualifications) Minimum of 7 years working in IT projects within the capital markets industry. Must have Calypso implementation / upgrade experience (at least 4 years) from both a technical and functional perspective. A first experience in test automation is an advantage. Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T. Excellent interpersonal and communication skills. Will spend significant amounts of time working hands-on with customers and other Calypso departments. Ability to articulate procedures and build a re-usable framework for the service. Additional Job Description It would be great if you (Preferred Qualifications) A first experience in test automation is an advantage. Does it sound like you As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Full stack development experience; Java 14/21, JavaScript, ActiveMQ, Angular, Node-js, Springboot, Couchbase, GraphQL, Containerization Technologies, CI/CD, GCP, GCP Managed Services experience preferred This position provides leadership in full systems life cycle management (e-g-, analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc-) to ensure delivery is on time and within budget- He/She directs component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements and ensure compliance- This position develops and leads AD project activities and integrations- He/She guides teams to ensure effective communication and achievement of objectives- This position researches and supports the integration of emerging technologies- He/She provides knowledge and support for applications development, integration, and maintenance- This position leads junior team members with project related activities and tasks- He/She guides and influences department and project teams- This position facilitates collaboration with stakeholders- Responsibilities: Leads systems analysis and design- Leads design and development of applications- Develops and ensures creation of application documents- Defines and produces integration builds- Monitors emerging technology trends- Leads maintenance and support- Qualifications: Bachelor s Degree or International equivalent Bachelors Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred

The individual will be part of VCA Data Science team, under Visa Managed Services (VMS) vertical and will be responsible for delivering data analytics projects with Visa client- The team is involved in a comprehensive range of analytics services for our client, that address unique challenges in areas such as strategic growth, cards profitability, product acquisitions, customer engagement and portfolio management- What a Data Scientist, Visa Consulting & Analytics does at Visa: The Data Scientist will be a member of VCA Data Science team in Asia Pacific and will report to the squad lead- This position will be embedded at client office and based in Bangalore- The individual will be accountable for delivery and implementation of analytics strategies as well as high-impact solutions for the client- He/she will bring in deep expertise from credit cards and retail banking with a strong background in data analysis to solve complex problems and unlock business value- Key responsibilities include: Execute and deliver data analytics projects for the Visa client Drive credit card portfolio strategies with the use of client data and/or other sources of data e-g- Visa data, third party etc- Act as analytics advocate within our partners, advising teams and sharing best practices and case studies- Continually look at the environment to challenge our assumptions around new sources of data, potential analytics partners, tools, talent, and infrastructure- Explore leading methodologies, best practices and import successful methodologies from other international markets Effectively interact with clients and manage internal/external stakeholder communication Why this is important to Visa As payments consulting arm of Visa, VCA is growing a team of highly specialized experts who can provide best-in-class payment expertise and data-driven strategies to clients- We re building a high-performing team of data scientists, data analysts and statisticians helping major organizations adapt and evolve to meet the changes taking place in technology, finance, and commerce with cutting-edge, creative, and advanced analytic solutions- The purpose of the team is to help Visa s clients grow their business and solve problems by providing consulting services using data- What you will need: We are looking for a motivated, analytical minded individual with a track record of using data and analytics to unlock business value- A successful candidate should have accumulated a variety of industry experience, be curious about banking and cards industry, should be results-driven and client-centric- This is a remote position- A remote position does not require job duties be performed within proximity of a Visa office location- Remote positions may be required to be present at a Visa office with scheduled notice- Basic Qualifications: 3. 5 years of relevant work experience and a Bachelors degree, Preferred Qualifications: 3.5 years of work experience with a Bachelor s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) Degree in a Quantitative field such as Statistics, Mathematics, Operational Research, Computer Science, Economics, Engineering, or equivalent Experience in credit cards, and/or retail banking analytics Hands on experience with one or more data analytics/programming tools such as SAS/Hadoop/R/SQL/Python/Hive Outstanding problem.solving skills, with demonstrated ability to think creatively and strategically Presentation and data storytelling skills including strong hold on MS Excel and PowerPoint Self.motivated, results oriented individual with ability to handle multiple projects concurrently Experience in working closely with data science community

Req ID: 332635 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Mgmt. Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Responsibilities: Software asset management activities include creating, updating, tracking, monitoring, and maintaining software licenses in asset management database, as well as monitoring application usage, and reporting compliance of software usage Through licenses management, highlight opportunities to target unused or restricted SW for reclamation Identify Hard and Soft cost savings for the customer Analyze client contracts, In-depth Knowledge of major publishers (Microsoft, IBM, Adobe, Oracle etc) in order to establish areas of risk and Software License Compliance Position for the clients. Participate in software compliance audits and remediation efforts Having Experience in License optimization & re-harvesting. Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines Assess data accuracy and reasonableness and follow-up directly clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies Ensure quality and timely delivery of customer requirements. Other Software Asset Management duties as assigned. Requirements: 6+ years of experience in a similar role Strong Excel and Dashboard skills Experience on industry leading SAM tools. SNOW/Flexera preferred. End to End Software License Life Cycle Experience including Knowledge and experience with complex datacenter software licenses for Vendors such as Microsoft, Oracle, IBM, Adobe, etc. Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations Detail oriented, customer oriented, result delivery oriented, analytical thinking Preferences Degree in a technical field (preferred) An Industry recognized certification such as Certified Software Asset Manager (CSAM) or equivalent Experience working in a managed services environment and with virtual teams Experience with various database and spreadsheet tools SQL, Access, etc.

In this role, the MSS Supervisor will directly manage a team of Engineers who support a variety of Rockwell Automation hardware and software, and specifically Azure / AWS stack, IT/OT, Databases. In addition to supervisory duties, this role will coordinate with the necessary product related departments to schedule training, handle escalations, and prepare for new product releases. This role reports to the SENIOR SOLUTION ARCHITECT. Your Responsibilities Develop, create, and maintain a cross-functional team responsible for supporting assigned Rockwell products. Manage daily logistics for the team, including scheduling. Identify or lead, and support process changes to enhance the support experience for the customer and/or improve internal productivity for the business. Develop and motivate a team of Support engineers through performance coaching, career planning and professional development objectives. Foster a strong collaborative environment where all processes and procedures are followed. Directing and influencing others to respond and effectively communicate change initiatives to direct reports. Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied. Facilitate customer resolution for escalated calls by engaging with appropriate stakeholders, as necessary. Manage a team to attain business objectives and established KPIs. Ensure that the support staff exhibits the proper techniques and behavior to ensure the customer receives an outstanding support experience. Work with other supervisors and managers to ensure operational consistency and to meet overall business performance goals. Drive continuous improvement in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization. The Essentials You will have: Bachelors degree or equivalent degree/ managerial experience Minimum of 2 years of management experience. Legal authorization to work in the region as required. The Preferred you might also have: Possess an understanding of the services business in a high-tech environment. Embraces Rockwell culture of inclusion/diversity/engagement Excellent commercial, analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. High level/basic knowledge/familiarity of Azure, AWS, IIOT and Infrastructure setup. Minimum 2-3 years experience in a related function is required, technical call center preferred. Self-initiative and commercial sensitivity. Responsiveness, customer-centric mindset, collaborative, technical engineering expertise. Ability to interpret information gathered by tools and act upon it. Demonstrate vision, creativity and willingness to travel as needed. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-FR1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.