779 Managed Services Jobs - Page 11

Quality lead Skills & Requirements: Job Type: Quality lead Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support) Experience: 5-8 Years Shift Timing: Rotational (24x7x365 coverage) Prerequisite: Must be open to night shifts and weekend coverage RTO - Hybrid Model Bachelor s degree in IT, Computer Science, or related field (or equivalent experience). Familiarity with ITSM platforms (e.g., ServiceNow) Strong understanding of Windows OS, basic networking, and enterprise applications. Excellent communication skills in English (written and verbal). ITIL Foundation Knowledge/certification. Experience with remote desktop and diagnostic tools. Ability to create and maintain SOPs and user guides. Strong problem-solving and analytical skills. Role Summary: We are seeking a dedicated and detail-oriented Quality Analyst to monitor, evaluate, and improve the quality of IT Service Desk interactions (calls, chats, emails). The ideal candidate will be responsible for ensuring support agents meet defined quality standards, drive performance improvement through regular feedback, and contribute to training, calibration, and knowledge base development initiatives. Key Responsibilities: Perform daily monitoring of recorded and live Service Desk interactions (voice, chat, email) against pre-defined quality standards. Provide structured feedback and coaching to L1 and L2 agents to improve communication, troubleshooting, documentation, and customer service skills. Coordinate and conduct weekly/monthly call calibrations with TLs, SMEs, and client stakeholders. Analyze QA trends and agent performance metrics to identify coaching/training needs. Assist in building quality scorecards, SOP adherence checklists, and escalation matrices. Collaborate with Training and Service Delivery teams to create learning interventions, simulations, and refresher sessions. Drive improvements in Knowledge Base (KB) quality: identify outdated/inaccurate articles, propose edits, and track updates in collaboration with SMEs. Maintain comprehensive QA reports, dashboards, and share actionable insights with management. Ensure alignment of quality metrics with SLAs such as AHT, FCR, CSAT, and escalation compliance. Support new hire onboarding by contributing to orientation, shadowing, and nesting phases. Required Skills & Qualifications: Bachelor s degree in any discipline (preferred: IT, Business Communication, or Psychology). Experience using QA tools, call/chat/email recording systems, and ITSM platforms (e.g., ServiceNow, NICE, Avaya, Five9). Familiar with service desk metrics and KPIs (AHT, FCR, CSAT, QA Scores). Strong verbal and written communication skills for coaching and report writing. Excellent listening, observation, and analytical skills. Ability to deliver constructive feedback objectively and respectfully. Good to Have: ITIL Foundation certification. Knowledge of knowledge management systems and document lifecycle governance. Experience in instructional design or e-learning module creation. Background in contact center coaching, BPO, or Managed Services environments.

As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality. The Technical Account Manager provides proactive technical leadership, personalized knowledge sharing, and business-critical insights across people, processes, and technology. They are charged with developing and implementing a customer strategy critical for the health of their solution stack; driving adoption and usage; risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists with the goal of enabling the Customer to fully bring to bear their Adobe investment. What You Will Do: Be the technical executive point of contact throughout the Customers solution usage lifecycle. Advise and support customers technical strategy with Adobe Solutions via mutual action plans with clear outcomes. Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and "get well" plans. Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes. Understand the customer s business cycle, technical and business roadmap, and goals to plan proactive technical customer deliverables. Review customer goals, priorities & challenges every quarter and revise the plan. Should demonstrate ability to both quantify and articulate "value" for the customers. Advocate for Customer across internal Adobe teams. Optimize clients investment and accelerated task, issue execution and resolution. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem. Work hands on with Adobes internal Collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customers success. Make recommendations on how new and existing features fit within customers environments, supplying standard methodologies and recommendations! Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized. What you Need to Succeed: Bachelors Degree in related subject area of the technical industry. 11+ years of experience in a senior capacity in consultative, customer service, customer success and/or related role in digital marketing technology. .

About this opportunity: As an Automation Engineer-Python Developer at Ericsson, you will play a pivotal role in the automation of activities defined in managed services delivery. Your expertise will ensure that our delivered automation aligns with the overall expectations and provides required functionality to our clients.Ownership of timely updates to all the affected partners regarding any new factors affecting any Automation application designed or deployed or both. What you will do: - Undertake development, programming, and testing of automation systems. - Keep up to date with latest automation trends and apply them to enhance productivity and reduce costs. Involved in Solution Design, Development and Integration. -Involved in Problem solving and critical thinking. -Delivering Results & Meeting Customer Expectations. -Clearly sharing all knowledge in respect of the automation applications owned, in terms of code, application architecture, user-IDs, passwords, security related parameters, etc with the appropriate partners. - Help define the automation tool strategy and develop processes for envisioning automation development as a practice. The skills you bring: -Education: Bachelor s degree or higher in ECE, IT, CS or MCA. -Proficiency in Python with min 4-8 Yrs of hands-on development experience. -Strong understanding of object-oriented programming (OOP) concepts and design patterns. -Experience with frameworks like Django, Flask, or Fast API for building web applications. -Familiarity with RESTful APIs and microservices architecture. -Working knowledge of databases such as MySQL, PostgreSQL, or MongoDB. -Experience with version control systems, particularly Git. -Familiarity with software development lifecycle (SDLC) and Agile methodologies (e.g., Scrum). What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida

We at Computacenter hiring for Programme Manager / Lead professionals with Transition experience in Infrastructure domain for Bangalore location. Life on the team This critical new role of Programme Manager sits within the Transition and Transformation (T&T) team, a core part of Group Managed Services (GMS). Reporting into of the Portfolio Managers in the Programme Practice. As a Programme Manage you will be accountable for the successful outcome and delivery of Managed Services transitions and transformation programmes (to agreed quality, time, and budget constraints). What youll do Your overall accountability is for the successful outcome for the large/complex programmes you are asked to lead. These will be delivered alongside the agreed financial outcome of the programme you lead, in close collaboration with Sales, delivery and operational teams. In support of this, youre expected to understand both what Computacenter sells and delivers and have knowledge of the technology/solutions. Youll be able do reference your experience for being accountable for the end-to-end management of the transition lifecycle from the sales process, during implementation and finally handover to operational delivery teams, including Holding internal teams to account for the Handover from the Sales Teams (Solution/Service designer) Leading Kick-off meetings with client & Internal ISPs Plan and manage Post Contract Verification with client. Establishing and leading governance framework Weekly reports, Transition Board, Internal and external Steering Committees etc. Ensuring management of the dependencies between ISPs are understood and proactively managed. Showing gravitas with all Engagements with client and stakeholder representatives. Management of Risks, Assumptions, Issues, and Dependencies Deliver Transition using the Group Transition Framework Diligent Management of the transition budget, ensuring that monthly finance reports are completed, with revised forecasts to completion, with any variance to forecast being flagged and managed under strict change control Management of incumbent providers against their exit obligations and behaviours. What youll bring Trained in Prince2 / PMI Practitioner qualification or equivalent. 15+ years of experience in Transition and Transformation as a Programme Manager/Lead Have Managed and lead large-scale transition Projects and Programmes with a value of >1mUSD/EUR/GBP. Transition experience within large-scale Workplace or Infrastructure Projects. A demonstrable track record of being accountable for delivering successful large scale Transition Programme outcomes end-to-end to large customers, working with incumbent providers. Great interpersonal skills ability to build relationships, Manage conflict. Aware of the need to be Emotionally Intelligent, to adapt personal style and approach to meet specific customer needs. Be able to understand the Business outputs required from your assignment or the project you are leading. Skilled user of Microsoft applications: Word, Excel, PowerPoint, Outlook & Project, and other relevant tools. Good literacy and numeracy skills. Certification: Certified in Prince2 or PMI Practitioner qualification or equivalent. Language Skills: Good to have French/German speaking skill.

Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. Are you passionate about a growth culture and ready to explore your capabilities? We are a rapidly growing team, managing various IT Infra End-user, Datacentre operations/ refresh projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into commercial management. If you are excited about pursuing your career in commercial architecture, you are at the right place. COME JOIN US, COME GROW WITH US. What youll do The Contract Architect is responsible for the documented commercial and operational integrity of the portfolio of services documents used in contract creation. Commercial integrity means: all contract schedules are written to enable delivery of the results expected by the client and Computacenter; a consistent approach to the use of commercial levers and contract change is maintained. Experience of working with services contracts and negotiating and drafting, Services Description and Charges and similar commercials or operations elements of contracts. Demonstrable exposure to services operations at all levels. Relationship building Negotiation skills internal and external focused. Excellent communication skills both written and verbal. Advanced Word Processing skills (Microsoft Word). Ability to travel to Customers and other Computacenter offices will be required. Understanding Computacenter Service offerings. Understand end to end contract construction and basic legal terminology. Understand practical operation of contract commercial and impact of change and failure of Customer to deliver its obligations. Identify Customer obligations underpinning commercial offer and service feasibility. Proactive continuous improvement discipline. What youll need 8 - 12 years or relevant experience in Contract Management with Managed services / ITSM. Interfacing with Lead Deal Architects / Service Architects / Service Owners / Sales Specialists for engagement and knowledge transfer of customer bids. Act as a consultant for the management of commercial and operational integrity of contract schedules and service content for services bids. Generation of the suite of Contract Schedules. Use of generic base-lined templates. Creation of Service specific and deal specific content and guidance. Liaison with Sales and Operational functions to ensure contractual integrity is achieved. Identification, communication & management of commercial risks & triggers associated with standard Services. Work with the appropriate member of Group Legal and Compliance to ensure joined up commercial and legal principles between the Contract Schedules and the Terms and Conditions

Job_Description":" About InspireXT InspireXT is on amission to become the worlds most trusted supply chain consulting partner, andto create a company where our clients, our people and our partners flourish. Wehave lofty ambitions in an exciting market, where sustainability, efficiency,AI & technology enablement are driving bold collaborations in pursuit ofcustomer excellence and profitable growth. The foundationis laid, momentum is building, and we are now looking for talented team playerswho share our values and want to make a meaningful difference and be part ofshaping the next chapter. We were born in the UK 6 years ago, and we now havecolleagues in 5 markets who are delivering Customer Centric Supply Chainsolutions to our clients, bringing together the latest offerings from Oracle& Salesforce, as well as innovative AI & technology solutions thatdeliver rapid time to value. Note - we arean equal opportunities employer, committed to fostering diversity & growthfor all. We welcome applications from traditional and unusual backgrounds, andalso are happy to discuss any specific accommodations required in therecruitment process to help you shine. Are you readyto inspire? #MakingWinners #InspireXT #SupplyChainExperts Role Description We are seeking a dynamic individual to lead our business development and sales conversion efforts with our Managed Services Offerings. Proven experience and exposure to North America, particularly the US, is essential. You will be developing sales strategies, tactics, and action plans, and ensuring successful execution to achieve financial targets. Our managed services offering includes application support, modernization, cloud infrastructure, test automation, computer system validation, continuous innovation, and AI-enabled futuristic service design and management. We have the capabilities encompassing multiple layers of support services. \u200b Job Location \u2013 Pune/Bangalore The Key Responsibilities include: Establish Market and Offering Understanding Understand category-specific landscapes and trends specific to our offering. Report on forces that shift tactical budgets and strategic direction of accounts. Identify and develop new business opportunities in our growth markets. Develop and manage a closure pipeline of sales opportunities. Value Strategy and Sales Planning: Effectively communicate the value proposition through proposals and presentations. Articulate positioning and messaging of the distinct aspects of our products and services. Develop and execute comprehensive sales strategies to enhance our market presence. Formulate key growth sales strategies, tactics, and action plans. Ensure successful execution of strategies to achieve financial targets. Sales Execution: Own and deliver annual sales targets within assigned territory and accounts. Develop and execute strategic plans to achieve sales targets and expand our customer base. Build and maintain strong relationships with clients and partners. Partner with customers to understand their business needs and objectives. Requirements Proven sales executive experience, consistently meeting or exceeding targets in selling annuity managed services deals. Proven experience and exposure to North America and particularly the US. Previous experience as a business development execution, sales executive, and sales manager with international market experience. Ability to communicate effectively, absorb feedback, present, and influence all levels of the organization, including executive and C-level. Demonstrable experience in driving the sales process from planning to closure. Demonstrable experience in developing client-focused, differentiated, and achievable solutions. Familiarity with conversational AI and AI tools. Excellent listening, negotiation, and presentation skills. Excellent verbal and written communications skills in English language. Strong leadership and team management abilities. Willingness to travel domestically and internationally as required. High personal integrity and meticulous attention to detail. Strategic thinker with robust analytical capabilities. Adept user of modern CRM solutions to manage effectively and orchestrate self and teams\u2019 workload and sales information. BA/BS degree or equivalent Qualifications: Master\u2019s degree in business or marketing discipline. Minimum of 5+ years of experience in international business development and sales. Minimum 3+ years of experience in business development role Experience in talent acquisition, training, and development within sales teams. Benefits As part of a growing, ambitious, and progressive organization, you will benefit from an industry leading compensation package coupled with additional benefits including health and life insurance. We are also open to consider flexible options if helpful. Our culture values responsible autonomy, a continual learning environment and encouraging our people to connect their work to their personal purposes. We are at our core a people business, and believe our clients will flourish when our people flourish. We look forward to exploring how you can contribute to our story and our team. ","

Not Applicable Specialism Managed Services Management Level Senior Associate & Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career within Advisory, PwC has a large team that focuses on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government as well as private sector clients and bring about a change in society. A successful candidate will be expected to work proactively and effectively on multiple client engagements over the period and take ownership of the entire project delivery he/she entrusted with. s Engage and assist/lead the business development and project delivery for clients in law enforcement (Police / CAPF) or emergency services (Police, Medical & Fire). Completely own and drive consultancy projects within the physical security, surveillance and ICCC industry, providing expert guidance to government, public and private sector clients. Design of endtoend physical security solutions including Command and Control Centers. Design of Operating Model / Concept of Operations (ConOps), Technology Blueprint/ architecture, Use Cases, SoPs, User Personas and User Journeys. Assist/lead preparation of thought leaderships in the domain of Public Safety & Security. Mandatory skill sets Indepth knowledge of security technologies (Radar, Lidar, Perimeter Security, Access Control Systems, CCTV) and incident management software (ICCC). Experience of working with law enforcement agencies on various technology initiatives like (Safe City/ Nirbhaya/ CCTNS/ ICJS/ERSS/Dial 112/Smart Cities/Critical Infrastructure, etc.) Thorough knowledge of MS Excel, Power Point, and other project management tools. Preferred skill sets At least 3 years of experience as a consultant for government or public sector clients in the Security & Surveillance domain having past experience in working in projects in the area of Smart or Safe Cities, ITMS and City Surveillance Projects having Integrated Command & Control Center. Years of experience required Senior Associate 6+ years Education qualification Mandatory B.E. / B.Tech. in IT / CS / ECE / E&I Preferred MBA, PMP / Prince 2 Certification Education Degrees/Field of Study required Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Physical Security Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization, Program Management, Project Budgeting {+ 23 more} No

3+ Years experience in Gen AI, AI Engineering, Solution Architecture Gen AI Specialist strong experience in LLM, AI engineering, AI project deployment & production, Gen AI innovation, Gen AI architecture, Gen AI based use case design, build, deploy & scale at clients. 2 years + Strong experience in AI, ML, Data Science. Solutioning, Architecture, Build, Deploy, ML Ops, Production, Managed Services Top Engineering Colleges Preferred Prefer is resource is from tech startup. Consulting and Tech Firms are also good. Cloud Firms too if we can afford Full Stack Tech Skills i.e. Front End, Middle End, Back End, Custom Apps, Automation will be a big bonus Experience in Solution Architecture for projects, AI Project Delivery hands on,

Synoptek We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. Responsibilities Cloud Engineer This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Cloud Engineer is responsible for Migrations. These responsibilities include working directly with our customers to guide them through the details of Cloud transformation and migration of critical business workloads, accelerating the customers cloud migration journey. Duties and Responsibilities Work alongside our account executives and solution architects to help customers accelerate their cloud migration journey and modernize their business applications on AWS Work with our strategic customers, you will help the customer assess their readiness for Cloud adoption and advise and guide the customer in developing a strategic plan to transform IT processes and organization to support their Cloud adoption Focus on understanding customer business drivers as well as the compelling event/s driving their cloud adoption at the onset of a large migration engagement Work with the AWS team and customer to help develop a comprehensive migration plan, lowering risk and cost while accelerating adoption Gain hands-on technical credibility with internal as well as customer technical leaders Create documentation on migration best practices. This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Bachelor s Degree in computer science from an accredited college or university, preferred In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa Experience Customarily has at least 7 years of experience in a Solutions Architect, Enterprise Architect, or Lead Architect role leading the discovery, design, and construction of large-scale Enterprise Migration solutions Customarily has at least 7 years of experience in systems engineering, implementation, or consulting experience in lieu of a Bachelor s degree or equivalent military experience Customarily has at least 2 years of experience planning and executing large scale IT and business transformations to the cloud Customarily has at least 2 years of experience architecting, designing, migrating workloads to the public cloud Demonstrated experience in a range of migration discovery, profiling, migration automation, and operations technologies and tools Skills/Attributes Synoptek core DNA behaviors: Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses OwnIT: Shows integrity, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company s business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative Ability to creating, articulate, and position an innovative and compelling value proposition so that customer executives clearly realize the benefits and transformation value of migrating to AWS Ability to define and execute technical migration strategies by working with highly technical teams Ability to work with large scale network, compute, and storage architectures to help remove roadblocks in customer migration projects Ability to engage with development, infrastructure, security, and IT operations teams at the customer and identifying repeatable patterns and architectures for cloud migration Ability to drive the co-development of new go-to-market approaches and opportunities. Ability to identify platform improvements, influencing future iterations of the AWS platform and the Working Conditions We live by the motto work hard, play hard and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. ","qualifications":" Education Bachelor s Degree in computer science from an accredited college or university, preferred In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa Experience Customarily has at least 7 years of experience in a Solutions Architect, Enterprise Architect, or Lead Architect role leading the discovery, design, and construction of large-scale Enterprise Migration solutions Customarily has at least 7 years of experience in systems engineering, implementation, or consulting experience in lieu of a Bachelor s degree or equivalent military experience Customarily has at least 2 years of experience planning and executing large scale IT and business transformations to the cloud Customarily has at least 2 years of experience architecting, designing, migrating workloads to the public cloud Demonstrated experience in a range of migration discovery, profiling, migration automation, and operations technologies and tools Skills/Attributes Synoptek core DNA behaviors: Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses OwnIT: Shows integrity, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company s business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative Ability to creating, articulate, and position an innovative and compelling value proposition so that customer executives clearly realize the benefits and transformation value of migrating to AWS Ability to define and execute technical migration strategies by working with highly technical teams Ability to work with large scale network, compute, and storage architectures to help remove roadblocks in customer migration projects Ability to engage with development, infrastructure, security, and IT operations teams at the customer and identifying repeatable patterns and architectures for cloud migration Ability to drive the co-development of new go-to-market approaches and opportunities. Ability to identify platform improvements, influencing future iterations of the AWS platform and the Working Conditions We live by the motto work hard, play hard and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. ","responsibilities":" Cloud Engineer This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Cloud Engineer is responsible for Migrations. These responsibilities include working directly with our customers to guide them through the details of Cloud transformation and migration of critical business workloads, accelerating the customers cloud migration journey. Duties and Responsibilities Work alongside our account executives and solution architects to help customers accelerate their cloud migration journey and modernize their business applications on AWS Work with our strategic customers, you will help the customer assess their readiness for Cloud adoption and advise and guide the customer in developing a strategic plan to transform IT processes and organization to support their Cloud adoption Focus on understanding customer business drivers as well as the compelling event/s driving their cloud adoption at the onset of a large migration engagement Work with the AWS team and customer to help develop a comprehensive migration plan, lowering risk and cost while accelerating adoption Gain hands-on technical credibility with internal as well as customer technical leaders Create documentation on migration best practices. This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice. ","

MSP Manager provides front-line client relationship management, customer service, and administrative support to internal team members, clients, vendors, and users for various supported Managed Service solutions. MSP Implementation and VMS exp req.

Whats this role about? Mid-Level Platform Engineer - Cloud Platform Operations Heres how youll contribute: Youll do this by: As a Platform Engineer in Platform Operations, you will help shape and support the implementation of key cloud Products and services for Entain. Your role will be essential in the transformation and modernization of our platform. Your knowledge will extend across Landing Zones, Cloud Management, Automation Platforms, Kubernetes, and a dedicated Migration Factory, all of which collectively offer ongoing operational support to internal customers, notably the product and product engineering teams at Entain. Your role will enable you to work closely with the product and product engineering teams to enable deliver experience improvements and drive autonomous delivery, focusing on CI/CD pipelines and enablement through managed AWS services. In this pivotal role, you will enable our internal customers to seamlessly migrate and deploy their workloads in the cloud, allowing them to focus on their core value proposition. Through the consumption of managed services, you will help the team provide critical support in network management, security, compliance, infrastructure deployments tailored to the unique needs of our customers, all while adhering to the requisite security and compliance standards. Collaboration with your peers is paramount in this position. Working closely with your team lead and engineering manager, you will ensure a continuous cycle of improvement and evolution, ensuring that our services consistently deliver expected outcomes and provide maximum value to the organization. Your guidance and hands-on approach will be instrumental in maintaining a cutting-edge and efficient cloud platform operation. Key Responsibilities: The Platform Engineer supports in the implementation of core infrastructure and security services in Entain s chosen cloud platforms, delivering highly available and scalable services, producing automation solutions for time intensive processes and upholding security and compliance objectives in all aspects of the secure cloud ecosystem. Supports automation initiatives of cloud infrastructure provisioning and configuration management, self-service, infrastructure-as-code services, auto scale initiatives, and DevOps deployments Supports with the architecture and implementation of infrastructure-as-code, and policy-as-code objectives under supervision Acts as a technical resource to other colleagues/engineers and provides mentorship. Supports in the maintenance of platform components and tools according to the DevOps model - monitoring availability, latency and overall system health, troubleshooting and resolving issues promptly under supervision Works with quality assurance and technical writers to complete development cycles Supports in the building, testing, and integration of complex interfaces between different systems, working with the team on complex integration Provides guidance, monitoring and observability, improving developer experience and enabling teams to become autonomous. Troubleshoots customer environments and assist with escalations Supports efforts to remediate security gaps to help strengthen security posture Core Skills: Essential : Has been involved in cloud initiatives, contributed to SRE or Platform Engineering groups and helped deliver key infrastructure for core initiatives. Expert working knowledge and understanding of on-prem, cloud platforms, particularly AWS, and the ability to implement, and optimize cloud architectures. Familiarity with container orchestration platforms, specifically k8s and experience running large scale clusters at enterprise level. Experience with Event Driven Systems Can communicate clearly, present, evangelize, to those both technical and non-technical. Experience with AWS best practices, including the well architected framework. Experience with GitOps and using either ArgoCD or Flux to improve developer experience. Creation of Terraform/OpenTofu modules and enabling product engineering teams to autonomously deploy applications whilst maintaining high standards. Ability to automate provisioning, scaling, and maintenance of on-prem resources using tools like Ansible, TF, packer, etc Experience with GitOps using tools like ArgoCD, gitlab CI to enhance developer experience, alongside developing secure and cost-effective CI/CD pipelines. Good experience with monitoring tools and providing the right level of observability and monitoring for product engineering teams. Demonstrate ability to be cost aware and experience on how to optimize cloud costs. Ability to collaborate and work effectively as a team, providing mentoring to junior members of the team. Must be very comfortable working, communicating with, and regularly presenting to highly technical software engineers, cloud engineers, product/business leaders, as well as executive leadership. A community builder and always working within the community to find bright spots and bring that knowledge back to the larger community. Passionate about cloud, understanding problems and delivering solutions. Continuous learning, understanding how that applies to the business, and communicating such out to educate and enable the technical organization, product groups, etc. Good analytical and problem-solving skills, with the ability to make informed and timely decisions. Competencies and behavior: Collaboration: Communicates effectively with a positive impact Builds capability: Invests in developing oneself (and others) Agility: Quickly adapts and remains flexible while managing risks Delivers results: Plans for success and gets the job done. Desired Skills: How we d like you to lead: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar

Internal Firm Services Industry/Sector Not Applicable Specialism Managed Services Management Level Director & Summary At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firms services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firms brand and market presence, and achieve organisational targets. Those in channel management at PwC will focus on developing and maintaining strategic partnerships with external channels to drive business growth and enhance customer experience. You will create and implement channel strategies, manage relationships, and optimise distribution channels for maximum effectiveness. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . About Us Our Entrepreneurial & Family Business [EPB] Practice is dedicated to supporting familyowned enterprises in navigating complex challenges and achieving sustainable growth. Role Overview The Business Development and Relationship lead will play a pivotal role in expanding our family business client base and nurturing longterm relationships. This role requires a strategic thinker with a good understanding of family business dynamics, excellent interpersonal skills, and a proven track record in business development. s Client Acquisition Identify and target potential family business clients through market research, networking, and strategic outreach. Relationship Management Build and maintain strong, longterm relationships with existing clients, ensuring high levels of client satisfaction and loyalty. Strong connects with key promoter group in Eastern India. Strategic Planning Develop and implement business development strategies to achieve revenue targets and expand market presence, keeping track of competitors positioning. Advisory Services Collaborate with internal teams to deliver tailored advisory services, addressing the unique needs and challenges of family businesses. Market Analysis Conduct formal/ informal market analysis to identify trends, opportunities, and competitive landscape, providing insights to inform business strategies. Proposal Development Provide inputs for and present compelling proposals and presentations to prospective clients, showcasing our value proposition. Networking Represent the firm at industry events, conferences, and seminars to enhance brand visibility and build professional networks. Collaboration Work closely with crossfunctional teams, including marketing, finance, and legal, to ensure seamless service delivery and client satisfaction. Mandatory skill sets Client acquisition Strategic planning Preferred skill sets Market analysis Years of experience required 1214 years Education qualification MBA Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Client Acquisitions, Strategic Client Management Market Analysis Travel Requirements Government Clearance Required?

Role: Automation Engineer Primary Skillset: Ansible, Ansible Tower, Ansible AWX, Ansible Automation platform Secondary Skillset: Terraform, CICD tools, AWS/Azure/GCP Experience: 6-10 years Location: Noida and Chennai Identifying, Implement/Development of automation of Infrastructure services autonomously. Using CI/CD systems and tools for Dev and testing. Create and manage the SOPs for the automation developed to ensure integrity and sustainability of the services. Ensuring compliance and security of the solutions developed and testing is handled well for the Production and lower environments. Ability to gather requirements from the clients and build solutions. Good experience in building HLD, LLD and diagrams for managed services. Required Skills: Working experience on Ansible, Terraform, etc. in a large infrastructure environment with both cloud and on-premises infrastructure. Has working knowledge on multiple infrastructure environments, Multi Cloud (Azure, AWS, GCP), VMWare, Storage, DBs (Oracle, SQL, etc. ) Understanding of DevOps Tools and Agile Development. Ability to help in discovery of automation opportunities working with Infrastructure Team. Has good exposure of automation and integration with external tools and applications using different communication protocols (REST, SOAP, etc. ) Proficient in Linux Shell and scripting to manage services using CLI. High proficiency in Perl/Python/PowerShell scripting and having ability to migrate scripts to Ansible. Providing solutions leveraging GenAI/Hyperscaler platforms wherever applicable. Ability to provide solutions for large infrastructure environment handling using DevOps methodology. Excellent communication skills both written and verbal. Good problem solving and logical mindset to provide customer with efficient solutions. Preferred Skills: Understanding of Agile and ITIL processes and frameworks. Working knowledge of Monitoring tools like Zabbix, Nagios, etc. to enable Event Driven Architecture. Total Experience Expected: 08-10 years

We are looking forward to hire Azure Iaas, Paas Professionals in the following areas : : Years of Experience: 5+ years Technologies: AWS/GCP/Azure infrastructure, Atlassian suite (Jira, Confluence), Scripting Languages, IaaC (CloudFormation, Terraform), Configuration management (Chef, Puppet, Salt, Ansible), Experience with CI/CD framework (GitHub/Jenkins), Cloud Security, Monitoring tools (DataDog, Kibana, Dynatrace, CloudWatch), Understanding of web services, REST and XML concepts, and developer tools Responsibilities: Lead the design, deployment, configuration, migration, and maintenance of scalable infrastructure, with an intense focus on resiliency, and flexibility. Development and implementation of enterprise technology standards and personas to be used globally at all corporate sites leveraging regional resources whenever possible. Collaborating on best practices and governance for an evolving cloud-based infrastructure. This will require experience working in virtualized environments, computer networking, internet communication standards, web services, and various operating systems. Perform hands-on activities involved in creating cloud infrastructure components, migrating from, or integrating with on-premises services, and developing self-service tooling and metrics to empower delivery teams autonomy. Research and implement best practices derived from industry experiences and standards. Collaborate in a cross-functional environment with network engineers, security engineers, system engineers, software engineers across business units to define, document, and disseminate the strategy and progress against delivery goals. Responsible for supporting documentation, training, and mentoring as it relates to their core knowledge of infrastructure and the transition into the operations or managed services teams Responding & support Lower environments monitoring alerts. Skills/Qualifications: Minimum of 5 years of hands-on experience working in an engineering role using service and hosting solutions such as private/public cloud IaaS, PaaS, and SaaS platforms. (Azure, AWS, or GCP) Experience building & supporting AWS infrastructure (VPC, IAM, EC2, ECS, EKS, LBs, ELK, EBS, EFS, ELB, AWS Native CI/CD Services, S3) Certifications: ITIL, DevOps, AWS, Azure, Agile Experience with Infrastructure as Code (e. g. , CloudFormation, Terraform, or other tools) and Configuration Management (e. g. , Chef, Puppet, Salt, Ansible). Experience in cloud security concepts (e. g. , firewall, proxy, key management, IAM, certificate management) Experience with scripting languages (e. g. , Shell, Bash, Python) Experience designing and building applications using container and serverless technologies with a focus on Kubernetes Experience with monitoring tools like Datadog, Kibana, Dynatrace, CloudWatch Strong Infrastructure acumen, including cross-domain knowledge, preferably within a systems administration role. Experience with CI/CD concepts using GitHub, Actions, Jenkins, Bitbucket, Bamboo Experience in traditional practices such as IT Service Management and DevOps Excellent organization and prioritization skills. Experience working with and supporting a Programmable Infrastructure Delivery / Results Focused Self-Directed Infrastructure & Application Security: Laceworks, Sonar Cloud, OWASP, ZAP Security Vulnerability Assessment Tools - Tenable, Black kite, SIEM, Orca Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

OPENTEXT - THE INFORMATION COMPANY Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must. WHAT THE ROLE OFFERS Troubleshoot and find resolutions/workarounds to incidents Design, develop and test fixes for problems arising on top of customizations to OT products Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity. Assist the project team in the development of customizations Work on performance tuning Performing deployments and applying product patches. Perform Upgrades, Migrations. Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3 rd party IaaS. Work in shifts Morning, Regular, Afternoon and Night on rotation basis. WHAT YOU NEED TO SUCCEED Skill set required 8+ years of experience supporting OpenText Captiva(Intelligent Capture) including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment. Technical skills Resource who has clear understanding of Captiva architecture Captiva Administration Captiva Customizations Captiva Capture Flow Development Captiva various Modules Should have deeper technical knowledge on Captiva development process[eg Captiva Capture flow] Operating Systems Linux and/or Windows. Strong troubleshooting skills - Maintenance and support Knowledge of code fixes and packaging releases Directory Services Open-LDAP, Active Directory Knowledge of patching and upgrade Proficient in techniques for performance tuning and tuning RDBMS query performance Database MSSQL , Oracle (DML and routine maintenance tasks) Should able to lead and guide the team on the technical tasks/Project activities Excellent communication / presentation / verbal and written communication skills. Definite Plus Prior experience working in an ISO27001 certified work environment ITIL Foundation certification OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Join our Team About this opportunity: As anAutomation Engineer- Sr. Python Developer at Ericsson, you will play a pivotal role in the automation of activities defined in managed services delivery. Your expertise in development with frameworks like Django, Flask, or Fast API for building web applications will ensure that our delivered automation aligns with the overall expectations and provides required functionality to our clients.Ownership of timely updates to all the affected partners regarding any new factors affecting any Automation application designed or deployed or both. What you will do: - Undertake development, programming, and testing of automation systems. - Keep up to date with latest automation trends and apply them to enhance productivity and reduce costs. Involved in Solution Design, Development and Integration. -Involved in Problem solving and critical thinking. -Delivering Results & Meeting Customer Expectations. -Clearly sharing all knowledge in respect of the automation applications owned, in terms of code, application architecture, user-IDs, passwords, security related parameters, etc with the appropriate partners. - Help define the automation tool strategy and develop processes for envisioning automation development as a practice. The skills you bring: -Education: Bachelor s degree or higher in ECE, IT, CS or MCA. -Proficiency in Python with min 6+ Yrs of hands-on development experience. -Strong understanding of object-oriented programming (OOP) concepts and design patterns. -Experience with frameworks like Django, Flask, or Fast API for building web applications. -Familiarity with RESTful APIs and microservices architecture. -Working knowledge of databases such as MySQL, PostgreSQL, or MongoDB. -Knowledge of Java must be required. -Experience with version control systems, particularly Git. -Familiarity with software development lifecycle (SDLC) and Agile methodologies (e.g., Scrum). Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 769855

Level L3 Exp - 7+ Yrs Location - Hyderabad Overview: Azure Managed Services Providers are IT professionals responsible for managing and monitoring the operations and infrastructure of Azure cloud platforms Expertise with version control systems (such as Git, Azure DevOps). Deep understanding of Azure core services, including Azure Compute, Storage, Network, and Security. Expert-level experience with additional Azure services, including Azure Virtual Desktop, Logic Apps, Analytics, etc. Vast understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory Responsibilities: Include but not limited to: Managing, monitoring, and resolving issues in the Azure cloud environment Designing and implementing Azure cloud solutions to meet the needs of the client Performing routine checks and maintaining the system to ensure the security and integrity of data Optimizing cloud resources to deliver cost-effective solutions Ensuring compliance with industry and company standards Providing technical support and training to users to increase system performance and value Collaborating with teams to integrate cloud services with existing systems Developing and implementing disaster recovery plans and data backups Creating and maintaining comprehensive documentation for cloud processes and services Work closely with L2 and L1 teams along with Vendor support coordination Staying updated with industry trends and advancements in cloud technology Manage and monitor all installed systems and infrastructure Please share your CV to [email protected] Regards, Annapurna Manager - Talent Acquisition. https://www.locuz.com/

ABOUT US (ENSONO) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating - doing more with less while remaining secure. And that s just the beginning. JOB SUMMARY Mainframe Expert Solutions Architect provides fully hosted solution architecture to meet client and prospective client requests from Infrastructure perspective. They leverage knowledge of IBM mainframe technology to help document, shape, and direct the technology roadmap for our clients. Suggest new technologies or new approaches to achieve business goals. Develop methodologies to integrate technology innovation with existing governance and enterprise architecture processes. Communicate progress and direction through formal presentations, collaborative meetings, and content publishing to mixed audiences DUTIES AND RESPONSIBILITIES Consistently provides proven, formal mentorship with different solution complexity level High complexity assignments owner Moderate complexity assignments owner (1 or >) Low complexity assignments - owner or provide oversight to junior team members Regularly lead self and others and/or established as Product SME and/or established as specialist Understand how the whole picture aligns to the overall Ensono strategy Responsible for working with the client to obtain the solution requirements for the mainframe infrastructure Responsible for written design of the mainframe infrastructure solution that meets or exceeds the requirements Responsible for being the technical subject matter expert for the proposed implementation and ensuring the proposed solution meets the Ensono capabilities. Responsible for presenting cost estimates for the mainframe solution implementation process and ongoing production support of the solution Engages in project communications with the client using a consultative approach, anticipates obstacles, and recommends solution options to mitigate. Ensures mainframe solution design fulfills functional and technical requirements and can consistently meet progress against service level agreements (SLAs.) Accountable for the accuracy, process, integrity, quality and stewardship of client mainframe infrastructure solutions. QUALIFICATIONS Required Requires a minimum of 12 years of related mainframe experience Candidate must understand Mainframe Presales Mainframe hardware/peripherals and lifecycle stages Mainframe software product licenses Roles and responsibility for different resources to manage the mainframe environment. Mainframe migration across the data centers etc. Ability to occasionally work off hours in their time zone to overlap with US time zones to work with team and speak with clients/prospects (for at least mornings US Central time zone) Able to travel to US for meetings or training as required (infrequently) Significant experience working with US onshore teammates Extensive previous background with IBM mainframes, including previous experience as a systems programmer supporting complex mainframe environments. Preferred Bachelor s degree in Computer Science Systems Programming background Previous experience in infrastructure architecture and solution design Foundational: ITILv3 ITSM Mainframe: IBM Storage Platforms (EMC, IBM, Hitachi, Oracle) Shift Timings: Overlapping US hours JR012142 Next Job Posting Security Engineer Social Share

About iSOCRATES Since 2015, iSOCRATES advises on, builds and manages mission-critical Marketing, Advertising and Data technologies, platforms, and processes as the Global Leader in MADTECH Resource Planning and Execution (TM) iSOCRATES delivers globally proven, reliable, and affordable Strategy and Operations Consulting and Managed Services for marketers, agencies, publishers, and the data/tech providers that enable them. iSOCRATES is staffed 24/7/365 with its proven specialists who save partners money, and time and achieve transparent, accountable performance while delivering extraordinary value. Savings stem from a low-cost, focused global delivery model that scales, benefiting from continuous reinvestment in technology and specialized training. About MADTECH.AI MADTECH.AI is the Unified Marketing, Advertising, and Data Decision Intelligence Platform purpose-built to deliver speed to value for marketers. At MADTECH.AI, we make real-time AI-driven insights accessible to everyone. Whether you re a global or emerging brand, agency, publisher, or data/tech provider, we give you a single source of truth - so you can capture sharper insights that drive better marketing decisions faster and more affordable than ever before. MADTECH.AI unifies and transforms MADTECH data, centralizing decision intelligence in a single, affordable platform. Leave data wrangling, data model building, proactive problem solving, and data visualization to MADTECH.AI. As a Senior Product Marketing Manager (SPMM) at iSOCRATES, you will play a pivotal role in driving the success of our SaaS platform MADTech.AI by developing and executing strategic marketing initiatives. You will collaborate closely with cross-functional teams to understand market trends, customer needs, and the competitive landscape to inform product positioning and go-to-market strategies. The ideal candidate will be highly skilled in digital marketing, have a deep understanding of SaaS products, and have experience working with highly valued brands. Additionally, candidates with experience from top marketing agencies with a global presence will be preferred. Key Responsibilities: Develop comprehensive product marketing strategies to drive awareness, adoption, and retention of the SaaS platform. Collaborate with product management, sales, and customer success teams to ensure alignment on product messaging, positioning, and value proposition. Conduct market research and analysis to identify customer needs, market trends, and competitive insights to inform product roadmap and go-to-market strategies. Create compelling marketing collateral including sales enablement materials, presentations, website content, case studies, and whitepapers to effectively communicate product features and benefits. Lead the execution of digital marketing campaigns across various channels including email, social media, search engine optimization (SEO), and paid advertising to drive lead generation and customer acquisition on behalf of the Platform team. Measure and analyse the performance of marketing campaigns and initiatives, and leverage data-driven insights to optimize marketing strategies and drive continuous improvement. Develop strong relationships with key stakeholders including customers, partners, and industry influencers to drive advocacy and enhance brand reputation. Stay up to date of the industry trends, competitive landscape, and emerging technologies to identify new opportunities and innovative marketing strategies. Marketing & AdOps Domain Knowledge is a mandatory requirement Growth Hacker mindset and B2B SaaS PLG experience required In the first 90 days, our Senior PMM will : Strategically establish our platform s brand presence with limited budget resources Apply targeted marketing strategies for high-level visibility and engagement Generate quality leads through effective marketing campaigns Optimize digital channels to maximize impact within target audience segments Lay a solid foundation for sustained growth Qualifications: Experience working with top brands and/or top marketing agencies with a global presence is highly desirable. Bachelors / Master s degree in marketing, business administration, or related field. MBA is preferred. 8+ years of total experience , with at least 5 years in a product marketing role in a B2B SaaS environment . Exposure to AI-based products or AI-driven marketing campaigns is mandatory. Proven track record of developing and executing successful marketing strategies for SaaS products. Experience in demonstrated success in PLG (Product-led Growth) and ABM (Account-Based Marketing) Solid understanding of digital marketing tactics including email marketing, social media, SEO, and paid advertising. Strong analytical skills with the ability to interpret data and translate insights into actionable marketing strategies. Excellent communication skills with the ability to effectively articulate complex concepts and tailor messaging to different audiences. Highly collaborative with the ability to work cross-functionally and influence stakeholders at all levels. Results-oriented with a passion for driving measurable impact and achieving business objectives. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Should be flexible to work between 3:00 PM and 12:00 AM IST

OPENTEXT - THE INFORMATION COMPANY Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must. WHAT THE ROLE OFFERS Troubleshoot and find resolutions/workarounds to incidents Design, develop and test fixes for problems arising on top of customizations to OT products Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity. Work on performance tuning Performing deployments and applying product patches. Perform Upgrades, Migrations. Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3 rd party IaaS. Work in shifts Morning, Regular, Afternoon and Night on rotation basis. WHAT YOU NEED TO SUCCEED Skill set required 2-5 years of experience supporting OpenText Captiva (Intelligent Capture) and including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment. Technical skills Resource who has clear understanding of Captiva architecture Captiva Customizations Captiva Administration Captiva Capture Flow Development Captiva various Modules Should have technical knowledge on Captiva development process[eg Captiva Capture flow] Operating Systems Linux and/or Windows. Strong troubleshooting skills - Maintenance and support Knowledge of code fixes and packaging releases Directory Services Open-LDAP, Active Directory Knowledge of patching and upgrade Thorough knowledge of Captiva Administration and Configurations Proficient in techniques for performance tuning and tuning RDBMS query performance Database MSSQL , Oracle (DML and routine maintenance tasks) Excellent communication / presentation / verbal and written communication skills. Definite Plus Prior experience working in an ISO27001 certified work environment ITIL Foundation certification OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must. WHAT THE ROLE OFFERS Troubleshoot and find resolutions/workarounds to incidents Design, develop and test fixes for problems arising on top of customizations to OT products Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity. Work on performance tuning Performing deployments and applying product patches. Perform Upgrades, Migrations. Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3 rd party IaaS. Work in shifts Morning, Regular, Afternoon and Night on rotation basis. WHAT YOU NEED TO SUCCEED Skill set required 2-5 years of experience supporting OpenText Captiva (Intelligent Capture) and including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment. Technical skills Resource who has clear understanding of Captiva architecture Captiva Customizations Captiva Administration Captiva Capture Flow Development Captiva various Modules Should have technical knowledge on Captiva development process[eg Captiva Capture flow] Operating Systems Linux and/or Windows. Strong troubleshooting skills - Maintenance and support Knowledge of code fixes and packaging releases Directory Services Open-LDAP, Active Directory Knowledge of patching and upgrade Thorough knowledge of Captiva Administration and Configurations Proficient in techniques for performance tuning and tuning RDBMS query performance Database MSSQL , Oracle (DML and routine maintenance tasks) Excellent communication / presentation / verbal and written communication skills. Definite Plus Prior experience working in an ISO27001 certified work environment ITIL Foundation certification OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Bharat Managed Service is seeking a dynamic and results-driven Client Relationship Manager to manage day to-day client interactions, nurture relationships, and drive account growth. This individual will be instrumental in addressing client requests, upselling IT services, and ensuring outstanding client satisfaction. Work Location : Chennai Key Responsibilities: Client Relationship Management: Serve as the main point of contact for assigned clients, ensuring seamless communication and collaboration. Build and maintain strong, long-term relationships with key stakeholders within the clients organization. Conduct regular client meetings to understand their needs, challenges, and feedback. Address client concerns and ensure resolution in a timely and professional manner. Managing Day-to-Day Client Requests: Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards. Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports. Revenue Growth and Account Expansion: Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services. Develop and present tailored proposals and service enhancements to meet client objectives. Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify new projects or technology requirements. Strategic Account Planning Develop account plans that align with the clients business goals and IT strategy. Monitor and analyze account performance, identifying areas for improvement. Maintain a deep understanding of the clients industry trends, challenges, and emerging opportunities. Upselling and Promotion of IT Services: Proactively recommend relevant IT services and solutions that align with the clients needs. Conduct product demonstrations, presentations, and workshops as needed. Stay updated on the organizations service offerings, ensuring alignment with client opportunities. Support marketing initiatives by introducing clients to new solutions, promotions, or events. Reporting and Documentation: Prepare regular performance and account management reports for both internal and client review. Maintain detailed records of client interactions, feedback, and account progress in CRM systems. Provide insights and updates to senior management on account growth and challenges. Qualifications and Skills: Required Qualifications: Bachelors degree in IT, Business Administration, or a related field. 3+ years of experience in client relationship management within the IT services industry. Willingness to work in US shifts to effectively support operations for the US region Proven track record of achieving revenue growth and upselling IT services. Key Skills: Strong interpersonal and communication skills. Excellent problem-solving and negotiation abilities. Proficiency in CRM tools (e.g., Salesforce, Zoho CRM). Basic understanding of IT services and solutions, such as Managed Services, Cloud Solutions, and IT Infrastructure. Ability to manage multiple clients and prioritize tasks effectively. Strong analytical skills to monitor account performance and identify growth opportunities. Key Performance Indicators (KPIs): Client satisfaction and retention rate. Revenue growth from assigned accounts. Percentage of upsell/cross-sell opportunities converted. Timely resolution of client requests and adherence to SLAs. Frequency of client engagement and feedback sessions,

As a Business Development Manager, you will be responsible for maintaining and expanding relationships with key clients of the organization. Your role will involve working closely with clients to understand their business needs and goals, and then developing solutions to meet those needs. Acting as a liaison between clients and the organization, you will ensure that clients receive the best possible service and support. You should have an impressive track record of selling solutions and managing enterprise accounts, particularly Managed Services type accounts across multiple technology domains. Relevant domestic B2B sales exposure in this field is mandatory. Your main responsibilities will include building and maintaining strong relationships with key clients through regular communication, understanding their business needs, and identifying growth opportunities. You will need to develop account strategies that align with clients" business objectives and collaborate with other teams within the organization to ensure client needs are met. Managing client expectations, ensuring client satisfaction, analyzing account performance, negotiating contracts and renewals, and maintaining accurate records of client interactions are also key aspects of your role. To qualify for this position, you should have a Graduate/PG degree in business/marketing or a related field with a minimum of 5 years of relevant experience, preferably in the IT Services Industry (Networking/cybersecurity/managed service/DC/Cloud). A proven track record of sales, account management, or customer service is required. Excellent communication skills, strong negotiation skills, analytical skills, and a customer-focused mindset are essential. You should be able to work independently and as part of a team, with experience working with large enterprise clients being preferred.,

Synoptek We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. Responsibilities Systems Engineer I This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Systems Engineer I is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients. Additionally, the Systems Engineer will serve as a mentor and leader for others in the organization and work to continually improve processes and practices. Duties and Responsibilities Ability to provide advanced end user support in an Enterprise environment. Ability to support Windows Desktop & Server operating systems Ability to interact with customers to schedule troubleshooting and downtime. Advanced understanding of Windows Patching Advanced understanding of antivirus software Ability to handle initiating, tracking, and reporting on software deployments Ability to run virus scans and report on outcome Basic understanding of VMware Bachelors degree or equivalent experience is required Qualifications Skills/Attributes Synoptek core DNA behaviors: Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses OwnIT: Shows integrity, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company s business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative Comprehensive knowledge of managed services & multi-tenant support environments Hands-on virtualization experience using VMware and/or Hyper-V Conceptual knowledge of how application data flows over the network (firm foundation of OSI model) Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL Knowledge of Patching process and tools (Desktops and Servers) Operate with integrity, follow through on commitments, maintain a can-do attitude and demonstrate courage under pressure Comply with HR policies and meet general employment expectations Working Conditions We live by the motto work hard, play hard and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. ","qualifications":" Skills/Attributes Synoptek core DNA behaviors: Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses OwnIT: Shows integrity, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company s business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative Comprehensive knowledge of managed services & multi-tenant support environments Hands-on virtualization experience using VMware and/or Hyper-V Conceptual knowledge of how application data flows over the network (firm foundation of OSI model) Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL Knowledge of Patching process and tools (Desktops and Servers) Operate with integrity, follow through on commitments, maintain a can-do attitude and demonstrate courage under pressure Comply with HR policies and meet general employment expectations Working Conditions We live by the motto work hard, play hard and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. ","responsibilities":" Systems Engineer I This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Systems Engineer I is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients. Additionally, the Systems Engineer will serve as a mentor and leader for others in the organization and work to continually improve processes and practices. Duties and Responsibilities Ability to provide advanced end user support in an Enterprise environment. Ability to support Windows Desktop & Server operating systems Ability to interact with customers to schedule troubleshooting and downtime. Advanced understanding of Windows Patching Advanced understanding of antivirus software Ability to handle initiating, tracking, and reporting on software deployments Ability to run virus scans and report on outcome Basic understanding of VMware Bachelors degree or equivalent experience is required ","

Responsibilities Content Specialist We are seeking a creative and detail-oriented Content Specialist to join our Marketing team. The ideal candidate is a strategic storyteller skilled in producing a wide range of content types from long-form blogs and white papers to engaging short-form social media posts, sales enablement materials, and multimedia content such as videos and podcasts. This role demands strong SEO knowledge and a knack for creating content that resonates with both B2B and B2C audiences across multiple platforms, especially LinkedIn and X (formerly Twitter). Key Responsibilities Create and edit long-form content including blogs, white papers, eBooks, and reports tailored to target personas. Produce compelling short-form content such as ad copy, social media posts, infographics, and promotional messages. Develop sales enablement collateral like case studies, one-pagers, battle cards, and client testimonials that support lead generation and nurturing efforts. Work closely with the SEO team to create search-optimized content that increases organic traffic and rankings. Support content strategy and calendar planning in alignment with broader marketing goals. Qualifications Education Bachelor s degree in Computer Science from an accredited college or university In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa Skills/Attributes Synoptek core DNA behaviors: Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customer s language. Ability to field questions with concise, well-constructed responses OwnIT: Shows integrity, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company s business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative Ability to understand business requirements and translate them into technical requirements Strong knowledge and experience in SQL and a relational database, including the design and use of JSON, etc. Familiarity with code versioning tools, such as Azure DevOps, GitHub, etc. Strong object-oriented design and development skills Ability to provide thought leadership while working closely with Consulting, AppDev, BI teams, BDMs and CAs for pre-sales Ability to understand and prioritize the client s technology needs and drive continuous improvement, user adoption, and business process maturity across different business functions Ability to influence stakeholders and work closely with them to determine acceptable solutions Advanced technical skills and proven history of leading and supporting successful projects Working Conditions We live by the motto work hard, play hard and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. Final location determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. ","qualifications":" Education Bachelor s degree in Computer Science from an accredited college or university In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa Skills/Attributes Synoptek core DNA behaviors: Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customer s language. Ability to field questions with concise, well-constructed responses OwnIT: Shows integrity, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company s business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative Ability to understand business requirements and translate them into technical requirements Strong knowledge and experience in SQL and a relational database, including the design and use of JSON, etc. Familiarity with code versioning tools, such as Azure DevOps, GitHub, etc. Strong object-oriented design and development skills Ability to provide thought leadership while working closely with Consulting, AppDev, BI teams, BDMs and CAs for pre-sales Ability to understand and prioritize the client s technology needs and drive continuous improvement, user adoption, and business process maturity across different business functions Ability to influence stakeholders and work closely with them to determine acceptable solutions Advanced technical skills and proven history of leading and supporting successful projects Working Conditions We live by the motto work hard, play hard and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. Final location determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. ","responsibilities":" Content Specialist We are seeking a creative and detail-oriented Content Specialist to join our Marketing team. The ideal candidate is a strategic storyteller skilled in producing a wide range of content types from long-form blogs and white papers to engaging short-form social media posts, sales enablement materials, and multimedia content such as videos and podcasts. This role demands strong SEO knowledge and a knack for creating content that resonates with both B2B and B2C audiences across multiple platforms, especially LinkedIn and X (formerly Twitter). Key Responsibilities Create and edit long-form content including blogs, white papers, eBooks, and reports tailored to target personas. Produce compelling short-form content such as ad copy, social media posts, infographics, and promotional messages. Develop sales enablement collateral like case studies, one-pagers, battle cards, and client testimonials that support lead generation and nurturing efforts. Work closely with the SEO team to create search-optimized content that increases organic traffic and rankings. Support content strategy and calendar planning in alignment with broader marketing goals. ","