Managed Service Operations Manager

As a Managed Service Operations Analyst Senior at FIS, you will utilize your significant operational knowledge of the CDO/CLO market and its reporting requirements. Working within our Loan syndication and operations team, you will play a vital role in delivering world-class services to clients with a strong focus on service quality and meeting deadlines. Collaborating closely with account managers and relationship managers, you will ensure swift problem resolutions and exceptional client satisfaction. Joining our team means being part of a dynamic environment that combines market-leading growth solutions with premier operational services, catering primarily to the investment bank and broker-dealer community. With a focus on Loan syndication, capital markets, private debt, and middle market, you will be working with cutting-edge technology stacks and monitoring tools to process over a billion transactions on any given product. As part of a global team of approximately 2500 FIS employees, you will contribute to our annual revenue of $1.1 billion and provide services to 68 of our top clients. In your role, you will act as a Subject Matter Expert in compliance reporting, particularly in areas related to structured finance, CDO/CLO, and Loan syndication. Your responsibilities will include liaising with clients, internal teams, and external resources to address issues, develop and maintain standard operating procedures, and ensure accurate and timely processing functions with minimal risk exposure. Additionally, you will collaborate with other departments and SMEs to implement best practices, identify automation opportunities, and provide guidance and training to junior team members. To excel in this position, you should possess a Bachelor's degree or equivalent education and training, along with seven to ten years of relevant industry experience. A deep understanding of CLO compliance structures, cash reconciliations, compliance testing, and financial transaction processing is essential. Strong communication skills, both verbal and written, are crucial for building relationships with clients and global counterparts, while proficiency in Microsoft Excel and VBA Macros will be advantageous. You should be flexible to support business operations during extended hours and demonstrate a proactive approach to addressing concerns and issues within the team. At FIS, we offer a supportive environment where you can learn, grow, and contribute to your career development. With extensive health benefits, career mobility options, award-winning learning programs, and collaboration opportunities with global teams and clients, you will have the chance to make a meaningful impact in your role.,