Managed Service Operations Analyst I

As a Managed Service Operations Analyst at our company, you will collaborate with various Derivative Exchanges, Clearing Brokers, and FIS teams to support the front to back trade lifecycle, ensuring post-trade execution through settlement. Your role will involve forming partnerships with clients" oversight & control groups, trading desks, and client services to ensure that contractual commitments are met in accordance with our Standard Operating Procedures, Risk & Control Framework, and Service Level Agreements. You will be instrumental in driving continuous improvements in the services provided, the control environment, and enhancing the overall client experience. A "we challenge" mindset is strongly encouraged and supported in our work culture. **Key Responsibilities:** - Collaborate with Derivative Exchanges, Clearing Brokers, and internal FIS teams to support the trade lifecycle - Form partnerships with clients" oversight & control groups, trading desks, and client services - Ensure contractual commitments are executed in adherence to Standard Operating Procedures, Risk & Control Framework, and Service Level Agreements - Drive continuous improvements in services, control environment, and client experience **Qualifications Required:** - Associates or Bachelors degree in Business Management or Finance, or an equivalent level degree - 2+ years of experience in Operations or working in a multinational bank or financial institution - Ability to multitask and work effectively in a high-pressure environment - Proficient in Microsoft Office with excellent communication skills for client interaction The role of Managed Service Operations Analyst is a developing professional individual contributor role. With a focus on moderately complex assignments, you are expected to exercise judgment within defined procedures. While you will receive little instruction on day-to-day work, detailed instructions will be provided for new assignments. Please note, FIS is committed to safeguarding the privacy and security of all personal information processed to provide services to our clients. For more information on how we protect personal information online, refer to the Online Privacy Notice. At FIS, our recruitment primarily follows a direct sourcing model. We engage with recruitment agencies for a small portion of our hiring needs. We do not accept resumes from recruitment agencies not on our preferred supplier list. FIS will not be responsible for any fees related to resumes submitted through non-preferred agencies or any other unauthorized channels.,