Managed Service Operations Analyst

As a Managed Service Operations Analyst Senior at FIS, you will be working in a fast-paced environment within the Loan syndication and operations team, where your primary focus will be on providing world-class services and swift problem resolutions to clients. Your role will involve collaborating closely with account managers and relationship managers to ensure high service quality and meet deadlines effectively. Key Responsibilities: - Utilize your significant operational knowledge of the CDO/CLO market and its reporting requirements to act as a Subject Matter Expert in compliance reporting and perform critical functions related to monthly reporting. - Research and take appropriate actions on open items by liaising with clients, external resources, and internal teams within provided deadlines. - Develop and maintain standard operating procedures to ensure accurate and timely processing functions with minimal risk exposure. - Oversee daily transaction and reporting activities of assigned outsourcing relationships and support personnel at client institutions in day-to-day routines and financial processing. - Assist in developing procedures to guarantee quality service levels, ensuring timeliness and accuracy in daily servicing activities. - Select, develop, and evaluate personnel to ensure efficient operations and establish operational objectives, work plans, and assignment delegation. Qualifications Required: - Bachelor's degree or equivalent combination of education, training, and work experience. - 7 to 14 years of relevant industry experience with a deep understanding of CLO compliance structure and terminology used in credit agreements. - Working knowledge of cash reconciliations, compliance testing, data analysis, and reporting. - Excellent interpersonal skills for client servicing and building high levels of customer satisfaction. - Strong verbal and written communication skills to interact effectively with clients and global counterparts. - Proficiency in Microsoft Excel, with VBA Macro skills considered an added advantage. - Flexibility to support business in extended hours and ability to discuss concerns and issues with other support teams. About FIS: FIS is a global leader in fintech solutions, serving nearly every market, company, and individual worldwide. Our inclusive and diverse teams collaborate to advance the world of fintech. With over 2500 employees globally and $1.1 billion in annual revenue, FIS offers extensive health benefits, career development opportunities, adaptable work models, and the chance to collaborate with global teams and clients. Privacy Statement: FIS is dedicated to safeguarding the privacy and security of all personal information processed to provide services to clients. For detailed information on how FIS protects personal information online, please refer to the Online Privacy Notice. Sourcing Model: FIS primarily practices direct sourcing for recruitment, with a small portion of hiring through recruitment agencies. Resumes from agencies not on the preferred supplier list are not accepted, and FIS is not responsible for any related fees for resumes submitted to job postings or employees.,