Managed Service Analyst

Iqvia Biotech

2 - 5 years

4 - 8 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

cloud computing automation coding workflow healthcare clinical research unit testing jira sdlc remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Salesforce Administrator is responsible for making configuration changes to existing objects and code
Work on Change request related to Salesforce Configurations
As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications

Requirement:

2-5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud
Has a good understanding of the cloud computing concepts
Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com
Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage
Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench
Expert level of Salesforce configuration, workflow, approval process and other automation features
Good knowledge and understanding of Web Service APIs for integration purposes
Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management.
strong understanding on ITIL process.
Functional knowledge of unit testing and best practices of SDLC.
Good communication skills to deal with customers, peers & stakeholders.
Support including, but not limited to, SFDC configuration and preparation of standard operating
procedure (SOP) documentation for day to day process & a strong Incident handling skills.
Ability to complete all assigned requests within projected time lines & SLA.

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