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3.0 - 7.0 years

7 - 12 Lacs

Mumbai, Maharashtra, India

On-site

Key Accountabilities and main responsibilities Strategic Focus Running Incident forums for incidents breaching SLA and complex low priority incidents where restoration is difficult Operational Management Other operational responsibilities such as reviewing operational artefact, incident ticket quality assurance Continual Incident Management related education for Process Practitioners and the Business (both formal and informal) Developing, analyzing and the timely delivery of insightful Incident Management related reports Conduct post Incident Reviews between IT and the Business Management and continual improvement of the Major Incident Management process (shared responsibility) Managing the recovery activities and communication of all Major IT incidents within customer centric SLAs Includes all stakeholder communications across various Senior and Executive sponsors throughout the organization, driving IT (including Vendors / Partners) and Business teams to restore services (both internal and external providers) on a 24 x 7 on-call shared rostered Coaching and mentoring the junior MIMs in the team People Leadership Mentoring the junior MIMs and guide them in their BAU Represent war rooms during major incidents Provide accurate reporting to the senior management Governance & Risk Ensure key performance indicators are measured, analyzed and accurately reported to stakeholders for incidents of all priorities Governance across all Incident priorities (SLA performance, quality, and process adherence) Experience & Personal Attributes 8 + yearsexperience working in an IT department of a large enterprise organization with complex systems and infrastructure Excellent working knowledge of reporting tools, meta-data, metrics, and analysis Highly motivated with strong Major incident management skills Proven knowledge of Service Level Management & ITIL frameworks Ability to interact in a professional manner and build relationships with a broad range of people Expert in communication and facilitation skills with internal and external customers at all levels Ability to work under pressure & prioritize appropriately Excellent planning and organizational within multi-tasking environment An understanding of IT infrastructure and Applications Third Party Vendor management Ability to effectively manage time, priorities work, multi-task across many issues Outstanding ability to analyses, isolate and interpret incidents, queries and manage appropriately Ability to co-ordinate several teams to resolve incidents

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0.0 - 4.0 years

0 Lacs

maharashtra

On-site

As a data entry specialist based in Mumbai, you will be entrusted with the crucial responsibility of accurately inputting essential company data and ensuring that records remain current and error-free. The ideal candidate for this role should possess a 10+2 certificate or a Bachelor's degree. While prior experience in data entry on a full- or part-time basis is preferred, it is not mandatory. Your key responsibilities will include gathering, collating, preparing, and verifying documents, materials, and information for data entry. You will be expected to transcribe source data into the required electronic format, conduct high-volume data entry using word processing tools, spreadsheets, databases, or other software, and ensure data integrity by cross-referencing it with the source and maintaining detailed logs. Additionally, maintaining a filing system, safeguarding confidential information, conducting research to complete incomplete material, retrieving data from databases or electronic filing systems, and collaborating closely with specialists and sales teams will be part of your daily tasks. Clerical duties such as filing, monitoring office supplies, scanning, and printing may also be required. You will need to comply with established processes, test new systems and software updates, coordinate with various departments and locations, and assist the team with client inquiries, phone calls, and attending to gallery visitors when necessary. The successful candidate should possess good interpersonal and communication skills in both written and spoken English, along with strong organizational and time management abilities. You should be comfortable working collaboratively within a team or independently with minimal supervision, adept at multitasking, meeting deadlines, and maintaining a keen eye for detail. Proficiency in computer operations, including familiarity with programs like MS Office and basic database knowledge, is essential. Understanding of administrative and clerical procedures, digital and paper filing systems, confidentiality maintenance, and the ability to concentrate for extended periods are crucial. Flexibility to adapt to extended hours during sale deadlines, exhibitions, and auctions is expected. If you believe you are the right fit for this position, kindly submit an updated resume along with a cover letter expressing your interest in the role to [email protected],

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0.0 - 1.0 years

4 - 7 Lacs

Ahmedabad, Gujarat, India

On-site

Perform backend tasks - Data validation and check- Handle email correspondence with clients and internal teams- Enter, update, and maintain data in internal systems with high level of accuracy- Prepare reports and maintain data as required- Coordinate with service departments to ensure timely information flow- Key Skills: Proficient in MS Office (Excel)- Attention to detail and accuracy (Data)- Manage time effectively- Data Validation Email Correspondence Data Maintain Excel

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be joining a team of super enthusiastic, passionate, and highly driven individuals at CloudSEK, a trusted Cybersecurity product company in India. Our mission is to develop the world's fastest and most reliable AI technology for real-time identification and resolution of digital threats. Leveraging Artificial Intelligence and Machine Learning, we aim to offer a quick and dependable analysis and alert system that ensures rapid detection across various internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Since our establishment in 2015 and headquartered in Singapore, CloudSEK has experienced rapid growth and achieved notable milestones over the years, including the launch of our first product in 2016, earning pre-series A funding in 2018, winning awards such as the Excellence Award for being the Security Product Company of the Year in 2020, and securing Series A funding from MassMutual Ventures in 2021 with a total investment of $10 million. Our Product Suite includes CloudSEK XVigil, a tool that maps a customer's digital assets, identifies threats, and provides workflows for threat management and remediation. We also offer BeVigil, an Attack Surface Monitoring tool that provides visibility and intelligence on attack surfaces, and SVigil, which identifies software supply chain risks. As part of the Sales team at CloudSEK, your responsibilities will include developing and managing the sales pipeline, prospecting new enterprise customers, gathering sales intelligence, building strong relationships with key accounts, setting up qualified appointments, collaborating with Account Managers and Sales Engineers, driving traffic to marketing campaigns, and leveraging the Channel network. Key Skills required for this role include strong collaboration skills, excellent communication skills, critical thinking, analytical skills, ability to prioritize tasks, and manage time effectively even under high-pressure situations. Requirements for this position include 2-6 years of inbound and outbound sales experience, SAAS Sales experience, familiarity with the USA market, quick learning of technical concepts, and a strong desire for a successful career in sales/business development. Joining CloudSEK comes with various benefits, including a dynamic work environment, competitive salary, flexible working hours, unlimited snacks and drinks at the office, and opportunities to unwind and have a good time together through games, fun activities, and music sessions. Showcasing your artistic side is also encouraged in our work culture.,

Posted 2 months ago

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