Project Manager Zones Corporate Solutions

3.0 - 7.0 years

4 - 13 Lacs

Bengaluru, Karnataka, India

Remote

Key Responsibilities Project Management Develop and maintain detailed plans for NOC initiatives, deliverables and deadlines. Coordinate cross-functional teams including engineering, vendors, field dispatch and client support. Manage risks, issues, and dependencies, escalating where necessary. Monitor resource utilization and change control for active NOC projects. Client-Facing Communication & Reporting Serve as the primary point of contact for client stakeholders for all NOC-related project and operational matters Prepare and deliver clear, accurate reports on NOC performance metrics, open issues, project timelines and SLA adherence. Respond promptly to client inquiries and escalations, ensuring alignment and transparency throughout project execution. Incorporate client feedback into process improvement initiatives and team planning. Operational Oversight Partner with NOC leadership to ensure daily operations align with defined processes and standards. Drive incident response and resolution efforts with a strong sense of urgency, ensuring minimal impact to operations and client environments Ensure incident, change, and problem management processes are followed consistently. Collaborate with Field Dispatch and Network Engineers to streamline site support and ticket workflows. Track and report on operational KPIs (e.g., response time, resolution time, SLA adherence). Internal Stakeholder Engagement Work closely with NOC Manager, Service Delivery Manager (SDM) and Directors to prioritize tasks and align with strategic goals. Coordinate feedback loops between technical teams, client representatives and leadership to drive service excellence. Whatyou willbring to the team: A proactive mindset and strong sense of urgency in addressing incidents, escalations, and stakeholder communication. Demonstrate success in client-facing roles with direct responsibility for communication and service reporting. Strong understanding of incident management, change control, and service desk processes. Familiarity with tools such as Monday.com, ServiceNow, AT&T and Granite Portals, etc. and internal ticketing systems. Excellent communication and presentation skills; capable of articulating technical issues and resolutions to non-technical audiences. Proven ability to manage multiple concurrent tasks and stakeholder expectations. Strong understanding ofnetwork infrastructure (LAN/WAN, SD-WAN, firewalls, VPNs)andsecurity technologies (SIEM, IDS/IPS, endpoint protection, cloud security). Experience working withretail clientsor in aretail IT environmentis a strong plus. Excellent communication, stakeholder management, and leadership skills. Experience working with US-based clients and managing remote/global teams. Education/Qualifications: Bachelor s degree in computer science, Information Technology, or related field. PMP, PRINCE2, or equivalent project management certification and ITIL certification. 5 - 7 years of experience in IT project management, with at least 3 years innetwork and security domains.

Posted 2 days ago

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