Full time opportunity For IT HAM Advisor NTT DATA, Inc.

10.0 - 20.0 years

14 - 24 Lacs

noida, chennai, bengaluru

Work from Office

If Interested , Please apply with updated resume ASAP to neha21.singh@nttdata.com If not interested ,Please refer someone who is working on same skill and interested JD- Mandatory skillsets- Understanding of Asset lifecycles, Workflow Automations, Manage escalations for Data HAM Data Accuracy, Ensure delivery of the service according to the service agreement, Provide recommendation of HAM best practices and cost optimization efforts for the stake holders Shift- 4 PM to 2AM IST Responsibilities- End to End Asset Management Life Cycle Experience in Hardware assets. • Create and Update asset records in the Asset Database accordingly throughout all stages of asset lifecycle • Experience in HAM processes including IMACS and others. • Interact directly with internal stakeholders to obtain relevant data in required forms to manage hardware asset inventory. • Utilize Data analysis tools and techniques like MS Access, MS Excel. • Perform data reconciliation among asset inventory and various other sources. • Ensure quality and timely delivery of customer requirements. • Generate specific and ad-hoc operational reports. • Perform various Hardware Asset Management duties as assigned. • Highlight challenges identified in day to day operational work and suggest improvement ideas. • Ability to work independently with minimal supervision. • Attend regular calls/meetings with operational stakeholders.

Posted 1 week ago

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Customer Support Executive Vbeyond Corporation

1.0 - 3.0 years

2 - 5 Lacs

Delhi NCR, , India

On-site

Role & responsibilities Handle customer queries via phone, email, or chat. Provide prompt and accurate support to ensure customer satisfaction. Resolve issues related to product, service, billing, or technical problems. Escalate unresolved or complex queries to the relevant department. Manage escalations in a professional and timely manner. Maintain records of customer interactions and update CRM systems. Follow escalation matrix and ensure closure within defined SLAs. Coordinate with internal teams for resolution of customer complaints. Identify and report recurring issues to improve service quality. Ensure compliance with process guidelines and quality standards. Meet daily/weekly performance metrics (e.g., CSAT, TAT, AHT). Handle difficult customers with patience and empathy. Participate in team meetings, training, and process updates. Suggest improvements to enhance customer experience.

Posted 2 months ago

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Customer Support Executive Vbeyond Corporation

1.0 - 3.0 years

2 - 5 Lacs

Bengaluru, Karnataka, India

On-site

Posted 2 months ago

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