Home
Jobs

2 Manage Escalations Jobs

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

Vbeyond Corporation logo
Customer Support Executive Vbeyond Corporation

1.0 - 3.0 years

2 - 5 Lacs

Delhi NCR, , India

On-site

Role & responsibilities Handle customer queries via phone, email, or chat. Provide prompt and accurate support to ensure customer satisfaction. Resolve issues related to product, service, billing, or technical problems. Escalate unresolved or complex queries to the relevant department. Manage escalations in a professional and timely manner. Maintain records of customer interactions and update CRM systems. Follow escalation matrix and ensure closure within defined SLAs. Coordinate with internal teams for resolution of customer complaints. Identify and report recurring issues to improve service quality. Ensure compliance with process guidelines and quality standards. Meet daily/weekly performance metrics (e.g., CSAT, TAT, AHT). Handle difficult customers with patience and empathy. Participate in team meetings, training, and process updates. Suggest improvements to enhance customer experience.

Posted 13 hours ago

Apply
Vbeyond Corporation logo
Customer Support Executive Vbeyond Corporation

1.0 - 3.0 years

2 - 5 Lacs

Bengaluru, Karnataka, India

On-site

Role & responsibilities Handle customer queries via phone, email, or chat. Provide prompt and accurate support to ensure customer satisfaction. Resolve issues related to product, service, billing, or technical problems. Escalate unresolved or complex queries to the relevant department. Manage escalations in a professional and timely manner. Maintain records of customer interactions and update CRM systems. Follow escalation matrix and ensure closure within defined SLAs. Coordinate with internal teams for resolution of customer complaints. Identify and report recurring issues to improve service quality. Ensure compliance with process guidelines and quality standards. Meet daily/weekly performance metrics (e.g., CSAT, TAT, AHT). Handle difficult customers with patience and empathy. Participate in team meetings, training, and process updates. Suggest improvements to enhance customer experience.

Posted 17 hours ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store

Featured Companies

View All Companies