54 Mall Operations Jobs - Page 2

Job Title: Retail Specialist Highstreet Job Summary: The Retail specialist is responsible for the overall management and operational effectiveness of the highstreet, ensuring smooth daily operations, tenant relations, safety and security, customer satisfaction, and maintaining a positive shopping/ retail environment. The role involves managing staff, overseeing facility maintenance, and coordinating with various Stakeholders to ensure that the high street operates efficiently. Key Responsibilities: Daily Operations Management : Oversee the day-to-day operations of high street, ensuring that all systems (lighting, HVAC, escalators, elevators, etc.) are functioning optimally. Coordinate opening and closing procedures and ensure adherence to operational hours as per Operations Manual Maintain a clean, safe, and welcoming environment for customers, tenants, and staff. Vendor and Facility Management : Along with HPM head of that unit , Retail specialist needs Manage contracts with service providers for cleaning, maintenance, landscaping, security, and other services related to Highstreet Supervise the maintenance of the retail Highstreet , ensuring repairs and improvements are carried out in a timely manner. Monitor the operation of the retail amenities, including restrooms, parking areas, outdoor seating and Common Area Tenant Relations : Serve as the primary point of contact for all Retail tenants, addressing any concerns or requests in a timely and professional manner. Coordinate for fit outs with design & fit out team , ensuring all necessary support is provided by HPM team during fitouts to retailer Conduct regular meetings with Retailers along with HPM & DESIGN Team to discuss design , mep , fitout updates during fitout stage . SPOC for Lodha retail team post brand starts trading at Highstreet Health, Safety, and Security : Implement and enforce safety and emergency procedures, ensuring the safety of customers and staff. Supervise the security team and coordinate response efforts to incidents, thefts, or emergencies at Highstreet . Ensure compliance with health and safety regulations and government policies. Customer Service and Experience : Ensure the Highstreet retail provides a pleasant and customer-friendly experience by maintaining high standards of service and cleanliness. Implement strategies set my retail team to improve customer engagement and satisfaction. Financial and Budget Management : Prepare and manage the operational budget for the highstreet, ensuring costs are controlled and operating expenses are within budget. Monitor and report on financial performance, including sales, revenues, and cost-saving initiatives. Conduct cost-benefit analyses and recommend operational improvements to maximize efficiency. Closely co ordinate with Commercial team & Ops team in resolving outstanding & receivables related issues. Ensuring all relevant details regards to Utility billing is shared by HPM team to commercial team as per set monthly date . Marketing and Promotions : Collaborate with the marketing team to create and execute promotional campaigns, events, and seasonal programs. Work with retailers and partners on co-marketing initiatives to drive ff & sales. Team Leadership : Working closely with HPM Head , Lead and manage a team of operational staff, including security, hk and maintenance teams. Provide training to staff in regards to Ops Manual , Fitout Manual , Disaster Management process. Foster a team-oriented environment, promoting collaboration and effective communication across departments Compliance and Reporting : Ensure adherence to all legal, environmental, and regulatory requirements related to highstreet operations Maintain accurate records of operations, incidents, and reports for management. Generate and present regular operational reports . Key Skills & Qualifications: Education : Bachelor's degree in Business Administration, Facility Management, Hospitality, or a related field. A masters degree is a plus. Experience : At least 5-7 years of experience in operations management, preferably within a retail mix used development or mall environment. Communication Skills : Excellent verbal and written communication skills, with the ability to liaise effectively with tenants, customers, vendors, and Senior management. Problem-Solving : Ability to quickly identify problems and implement effective solutions in high-pressure situations. Financial Acumen : Experience in Managing dept budget, cost control, and financial analysis. Customer Focused : A strong commitment to customer satisfaction and the ability to enhance the customer shopping experience. Technical Knowledge : Familiarity with property management systems, security systems, and maintenance protocols. Working Conditions: Full-time position with a mix of office-based work and on-site presence at highstreet. Flexibility to work evenings, weekends, and holidays as needed. Must be available to handle emergencies and after-hours incidents. Performance Metrics: Customer satisfaction and feedback ratings. Compliance with budget and financial targets. Operational efficiency and uptime of facilities and services. Successful execution of marketing campaigns and events at Highstreet Tenant retention and satisfaction. This role is critical to ensuring the smooth operation and profitability of the highstreet, providing a safe and enjoyable shopping environment while maintaining effective and sustainable business practices.

Walk-In Interview Drive . Date -28th June 2025 - Saturday / 30th June 2025-Monday Timing - 9AM to 7PM Venue Details : Regional Office . Avenue Supermarts Ltd(Dmart),Sri Garuda Swagath Mall,2nd Floor,Municipal no65/A/78/-79, 30TH Cross,Byrasandra,Jayanagar Bangalore-560041 sridevi.nayak@dmartindia.com / hrd.roblr@dmartindia.com Contact Number - 7676315700 Designation - Department Manager / Sr. Officer . Experience: 3 Years to 8 Years Location: across Karnataka . Preferable candidates from Apparels , Garment, QSR , Production, Cinema , Hotel Mall Operations , FMCG Age Below 32 Years Roles and Responsibilities: Is responsible for overall store operations. An average store has approximately 350 + staffs All adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Skills:- Leadership skills Analytical skills Good communication skills Coordination skills Quick & Right Decision Making Computer Savvy

Roles and Responsibilities Manage maintenance activities for mall properties, including building management systems (BMS), lifts, HVAC, plumbing, electricals, and other critical equipment. Oversee daily operations of facilities such as air conditioning, chillers, refrigeration units, firefighting systems, and security measures. Ensure compliance with safety regulations and standards by conducting regular inspections and audits. Coordinate with vendors and contractors for repairs and maintenance work to minimize downtime. Develop and implement preventive maintenance schedules to reduce breakdowns.

Manage the end-to-end leasing cycle – from lead generation and proposals to documentation and handover. Maintain relationships with consultants, brokers, brand rep. Develop and execute leasing plans to attract national and regional retail brands. Required Candidate profile • MBA's Degree in Business Administration. • 3–5 years of experience in retail leasing with malls, high streets. • Only Female Prefer

Roles and Responsibilities Develop new business opportunities through effective marketing strategies and relationship building with potential clients. Manage existing client relationships to ensure retention and growth of mall leases. Analyze market trends and competitor activity to inform leasing decisions. Identify and pursue new tenant acquisition opportunities for the mall, leveraging strong communication skills to negotiate deals. Excellent Expertise in Retail Leasing to cater National / International brands. Leasing out floors of mall to retail outlets. Liaison with brokers/broking firms/property dealers. Overseeing Mall Operations, mall Marketing, ATC/BTLs related to leasing. Plan, Develop & Execute Retail Leasing Strategy. Coordination & tie-up with Brands/Fit out Team/Consultants. Marketing penetration & Intelligence. Well versed with zoning Plans. Build strong network of Brands/Consultants and co-ordination with them. Organizing Technical due diligence and ensuring all the clients queries are satisfied. Organizing Legal Due Diligence and satisfying the client with the legal documents/ approvals from Govt authorities etc Negotiating on the commercial bid/terms and execution of letter of Intent. Expertise in Legal / Operational aspects of Drafting of lease agreement, LOI & MOUs. Market research in terms of analyzing competitor's pricing, offerings, market sharing so as to give the best to the corporate. Desired Candidate Profile 2-3 years of experience in commercial leasing or real estate industry. Excellent communication, negotiation, and interpersonal skills. Worked with renowned brands in real estate Note - Must have own vehicle Fresher with good communication also preferred

Role & responsibilities Overseeing Day-to-Day Operations: Managing the mall's staff, including maintenance, security, housekeeping, and customer service. Financial Management: Monitoring and controlling operating expenses, developing and maintaining budgets, and ensuring compliance with financial policies. Tenant Relations: Building and maintaining relationships with tenants, vendors, and contractors. Marketing and Promotion: Developing and implementing marketing strategies to attract shoppers and prospective tenants. Ensuring Safety and Security: Overseeing security measures, ensuring compliance with safety regulations, and addressing any safety issues. Customer Service: Handling customer complaints, providing assistance, and ensuring a positive customer experience. Negotiating Contracts: Negotiating lease agreements, service contracts, and other contracts with tenants and vendors. Compliance and Regulation: Ensuring the mall complies with all applicable laws, regulations, and policies. Team Leadership: Motivating and leading a diverse team of mall employees, fostering a positive and collaborative work environment. Data Analysis and Reporting: Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and track the mall's performance Preferred candidate profile Experience In Mall Management.

Role: Manager Facility Management Services Exp: 10+ Years Location: Gurugram HR or Delhi Role Objective- You will be responsible for End-to-End Supervision and Executions of Soft Services of Facility services of the mall and Office Space of around 8.5 LK SQFT. Core Services under execution and Monitoring CAMs and Collection, Security, Housekeeping, Horticulture, Parking and allied services. Job Profile and Role 1. Sound expertise in supervision and executions of Facility Operation, CAMs and Collections. 2. Supervise and Monitor Building Management Systems, Security, Housekeeping, Parking, External Green and Open Area of the shopping mall. 3. Cross functional team coordination for Security, Housekeeping, Building Maintenance and Landscape: Internal and External 4. Periodic review and renewals of AMCs in of CAPEX equipment 5. Supervise, Control Services and Facility Operations 6. Recovery Consumption of utilities by End Users for Residential and Commercial Spaces 7. Calibration of Electric Meter, Water, Instruments Periodically 8. Vendor Evaluation and Due Diligence 9. Expertise in Building Maintenance, Utility Monitoring, supervisions of Housekeeping, Pest Control & Landscape, Maintenance Services 10. Exp in Management of Systems for Security and Safety, Fire Prevention & Protection Service, Fire drills / evacuation drills, Building Safety audit, Electricity/Plumbing Services, Air-conditioning Services, Elevators 11. Interact with the Vendors and Service Providers and support in resolving any payment/ terms/ facility management related issues faced by them 12. Excellent communications & Coordination skills Preferred candidate profile: 1. Core Expertise in Facility Management and Building Maintenances. 2. Supervise and Monitor : Soft Services 3. End to End Supervision and Controls of Security, Housekeeping, Pest Controls, Estate Management 4. Vendor Administration and Management 5. Supervise and Monitor CAMs and Collections of Due from Residents and Retailers

Dear Candidate, Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga. JD - Customer Experience Executive This position acts as an interface between the mall management and the internal & external customers. Managing the entire day to day functioning of the mall Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc. Co-ordination with other departments of the mall to ensure smooth operations. To check with daily mall report and department reports Shall devise systems and procedures to ensure customers delight. Introduce measures & facilities in the mall to improve customer experience. Dealing with issues and responding to complaints & grievances. Thorough Mall round for cleaning & ensuring the upkeep of mall Loyalty enrollment & registration along with GV and gifts trackers Handling promotional activities Kitchen Audit Retail Store Audit Data management with respect to footfall / vehicle counts etc. Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance Lost and Found Management Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in Best Regards, Priyanka Kunsingh Executive - Human Resources

Job Description: We are seeking a seasoned and dynamic professional to join us as Vice President Leasing & Mall Operations . The ideal candidate will be a strategic thinker and result-driven leader with extensive experience in retail leasing, commercial property management , and mall operations . This leadership role demands a high level of business acumen, networking capabilities, and operational expertise. Key Responsibilities: Leasing Strategy & Execution: Develop and implement long-term leasing strategies to maximize occupancy and revenue generation across commercial and retail properties. Identify potential retail and commercial clients, conduct site visits, and pitch leasing propositions to national and international brands. Lead the complete leasing cycle — from initial client engagement, space allocation, negotiation of terms, agreement closures, to final possession. Brand Engagement & Relationship Building: Establish and nurture long-term relationships with top retail and commercial brands, real estate consultants, and brokers. Stay updated with market trends and competitors’ activities to attract top-performing brands and enhance tenant mix. Operational Excellence: Oversee end-to-end mall operations including vendor management, housekeeping, security, engineering, and customer service. Drive footfall and enhance customer experience through effective operational strategies and marketing initiatives. Coordinate with marketing teams to plan and execute promotional activities, events, and seasonal campaigns. Cross-Functional Coordination: Collaborate closely with legal, finance, project, and engineering teams for seamless execution of leasing deals and compliance with company standards. Review and approve lease documents, LOIs, commercial proposals, and CAM structures. Compliance & Performance Monitoring: Ensure timely rent collections, adherence to contract terms, and tenant satisfaction. Monitor lease expiries, renewals, vacancy levels, and suggest corrective action wherever required. Prepare and present detailed reports on occupancy levels, leasing revenues, operational KPIs, and tenant feedback to senior management.

Job Overview We are seeking a dynamic and experienced Mall Marketing Head to lead the marketing operations. This role is primarily focused on the ground-level execution of marketing strategies designed to increase footfall and drive engagement . The ideal candidate will have a strong background in mall marketing or event management and be capable of bridging strategic planning with hands-on implementation. Key Responsibilities 1. Team Leadership & Execution Lead and manage the on-ground mall marketing team. Ensure seamless execution of all planned marketing activities, promotions, and events. Supervise daily operations related to marketing campaigns and mall events. 2. Drive Footfall & Engagement Implement activities that directly contribute to increasing footfall. Leverage festivals, weekends, and special occasions to create consumer-focused marketing events. Monitor event impact and optimize execution for better customer engagement. 3. Coordination Between Strategy & Execution Act as the key liaison between the strategic marketing team and ground implementation team. Provide real-time feedback on what's working and what's not from the ground level. Suggest practical improvements to marketing strategies based on on-ground insights. 4. Stakeholder & Vendor Management Coordinate with retail partners, event agencies, and other vendors to ensure timely and quality execution. Maintain strong relationships with tenants to support in-mall branding and promotional efforts. Required Skills & Competencies Strong knowledge of mall marketing, event execution, and retail promotions Excellent team management and interpersonal communication skills Strong executional capability with attention to timelines and quality Ability to manage multiple events and activations simultaneously Comfortable working in a dynamic and consumer-focused environment Preferred Background 610 years of relevant experience in mall marketing or event management Prior experience working in shopping malls, retail complexes, or large-scale event companies Proven ability to translate strategy into action and results on the ground Age Group: 3040 Years

Role & responsibilities OPS Executive should be aware of mall operational policies and strategies To update offers of the Mall, Event details and promotional activities. Timely completion of the KRAs assigned. Ensure Security & Safety measures for the customers are on track. Guide and Help the Customers to avail facilities available in the Mall. Help and Guide the Retailers in Daily Operations. Preferred candidate profile Preferably BHM / BBA /MBA Hospitality Management Interested Candidate drop your cv @careers9425@gmail.com or 8712631806

Roles and Responsibilities Manage facility operations, including HVAC, chiller plants, fire fighting systems, and technical services. Oversee Mall Operations , building management and maintenance of electrical equipment. Ensure compliance with safety regulations and standards for all facilities under management. Coordinate with vendors and contractors for repairs, maintenance, and upkeep of facilities. Develop and implement preventive maintenance schedules to minimize downtime.

Managing the mall's staff, including maintenance, security, housekeeping, and customer service. Monitoring and controlling operating expenses, developing and maintaining budgets, and ensuring compliance with financial policies,

Role & responsibilities Budget 72 CTC/8.64 LPA INR & FYNA. Qualification Dip/Deg EEE Exp:: 8-10 yrs, should have exp to manage at AFM level of SS, Tech & Transport In short, it is site lead position with good English communication skills and tech knowledge to manage local & global clients. Good communication skill English

We are hiring a dynamic and experienced Center Head to oversee the complete operations of Orion Mall, Panvel. The role involves end-to-end responsibility for mall administration, tenant relations, facility management, marketing initiatives, footfall growth, and overall profitability. The ideal candidate will have strong leadership and organizational skills, a background in retail or mall management, and the ability to manage multiple stakeholders including retailers, vendors, and service teams. The Center Head must ensure a superior customer experience while maintaining operational efficiency, safety standards, and cost control. Candidates with prior experience in managing large retail spaces or malls will be preferred.

Minimum 8 yrs in Mall Operations, with at least 5 yrs in a supervisory role Extensive experience in Operational Management, Tenant Relations, Financial Management, Customer Service Knowledge of building systems (e.g., HVAC, electrical, plumbing)

Facilities Management (Housekeeping, Security, Parking & Technical) Operation & Maintenance of PHE Plants,Lt &HT, DG Sets,STP & WTP Admin of Retails, F&B, food court, office cabins, offices 10-15 years’ Exp of Mall operations, shopping complex

We are hiring for Retail Operations Manager (Head of Operations - Fashion Industry) for kolkata location for Big Brands Organization. Company - Fashion & Clothing Industry Location - Kolkata ( Dharmatala, Taltala, Kolkata, West Bengal 700087) Salary Budget for Sales Manager - 9 LPA to 10 LPA Yearly CTC On Direct Company Payroll Job Job Description - Role Summary: The Head of Operations plays a key leadership role in ensuring the efficient and profitable operation of all retail stores. This person is responsible for driving sales performance, managing teams, overseeing inventory and supply chain processes, and maintaining high standards of customer service and store presentation. Main Responsibilities: Retail Operations Management Team Leadership Sales & Performance Inventory & Stock Control Customer Experience Compliance & Standards If you are interested then Email me your resume at ankur.g@randstad.co.in

Cinema Manager Responsibilities: Operations and Management: Oversee daily operations: This includes managing staff schedules, ensuring smooth ticket sales and concession operations, and addressing customer issues. Lead and motivate staff: Hiring, training, and managing a team of employees to ensure they provide excellent customer service and maintain theater standards. Financial management: Monitoring ticket sales, concession revenue, and other financial metrics to ensure the theater meets its financial goals. Maintain the theater:Ensuring the theater facilities and equipment are in good working order and addressing any necessary repairs or maintenance. Customer service: Addressing customer complaints, handling challenging situations, and ensuring a positive customer experience. Promotional activities:Planning and executing promotions and advertising campaigns to increase audience attendance. Other key aspects of the job: Planning and scheduling:Developing weekly schedules, managing staff coverage, and ensuring the theater is adequately staffed during peak periods. Budget management:Overseeing departmental budgets, ensuring financial targets are met, and optimizing resources. Strategic planning:Developing and implementing strategic plans to achieve company goals and drive growth. Communication:Communicating with head office, other stakeholders, and vendors to ensure the theater is operating smoothly. Inventory management:Managing concession inventory and ensuring adequate supplies are available. Job Types: Full-time, Permanent Schedule: Morning shift Rotational shift Work Location: In person Contact Number - 9677771337

Position: Property Manager Qualification: B.E/ Dilpoma in Electrical / Civil Nature of Site: Mall Company Name : Colliers India Pvt Ltd (On Rolls of Colliers) Job Location: Vashi- Navi Mumbai Duties and Responsibilities of Property Manager/Estate Manager 1) Overall smooth operations of the site w.r.t. Security, fire & safety, technical maintenance, housekeeping, landscaping, finances and customer relations. 2) Ensuring delivery of services as per the agreed terms and conditions. 3) Formulation, promulgation and implementation of instructions and guidelines for smooth functioning at site. 4) Ensuring proper working and maintenance of electrical, mechanical and security equipment of the premises. 5) Periodic inspection of site and ensuring maintenance of equipment as per ppm schedule. 6) Ensuring upkeep of records and log books in professional manner. 7) Ensuring all administrative paperwork is accurate, complete and submitted on timely basis. 8) Undertaking cases for procurement, repairs, up gradation and development of equipment/ items. 9) Developing and maintaining cordial relations with client/residents and civil authorities. 10) Screening, hiring and training of new personnel of service provider. 11) Assigning of daily/weekly assignments to staff. 12) Timely escalation of suggestions/observations to improve the working system and procedures. 13) Ensuring compliance to governing documents by one and all. 14) Keeping abreast with the local and state statutory policies. 15) Providing prompt response of emails received. 16) Updating and pursuing pending task tracker with client. Note: Looking for candidates who have worked in residential or commercial sites Should have knowledge of KAM collections & Vendor Management. Interested candidates can share their resumes at aparna.patil@colliers.com or whatsapp the CV on 7400086521

Primary Job Responsibilities Strategic: • Achieving Annual Business Plan (EBIDTA) & Operational expenses and Freezing Projections for next financial year • Yielding higher than budgeted numbers and delivering as per projected timeline • Ensuring Increase in sales (TD) / UCA sq ft. as per ABP... • Adding Maximum Value to Stakeholders and enhancing the value of the Mall/Malls. • Process adherence, Channel Usage, Cost of Acquisition & Operational profitability. • Budget Development & Forecasting. • Retail sales analysis & preparation of strategies for business development & revenue share targets. • Negotiation of contracts, staff supervision, smooth running of the Commercial facility and the Mall, office management, tenant and public relations, and operational issues all with the goal of satisfying customers Operational: • Handle the day to day operations in the Mall/Malls ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements. • Create and establish the business model for the mall operations, adopting international best practice and Technology in asset management policy and procedures. • Ensure mall/Malls operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards • Develop clear understanding about sales/turnover for shopping mall/Malls tenants. • Collect tenant sales reports in timely manner for management reporting and decision-making • Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels • Marketing, Events & Promotions: Concept, evaluation of executing agencies, cost estimate approvals & event roll out • Initiates for community, society, CSR and activates to develop footfall and make weak day stronger by footfall driver • Asset Management Ensuring assets are properly maintained through effective facilities management and developing 10 year capital spending plan which takes into account infrastructure needs and expense control targets. Financial: • Assist CEO in preparation of ABP, Annual budgets. • Budgeting & Expense management – developing expense budgets, quarterly expense. projections and managing all property related expenses from facilities, common area maintenance and promotional activities. • Revenue generation in line with the ABP. • Cost saving initiatives. • Advisory role for cost savings and profitability from each project. • Performing Management Services in Accordance with an approved Budget: a. Reducing Cost through Expedient use of resources. b. Enhancing Business Revenues and Incomes c. Scrutinizing leases and ensuring Maximum recovery Compliance d. Quick best Practice reporting and response • Managing the Mall Management with Approved Budgets, seeking Maximum profits • Collection of Outstanding Rentals/CAM as per Targets set. • Develop the department budget and ensure adherence to the same People: • Conduct performance appraisals on departmental staff / personnel. Assess and fulfill training and career development requirements • Managing stakeholder relationships – including internal and external partners, sub-contractors, retail tenants, project partners and major store brands. • Coach subordinates to develop the team’s capabilities and build a strong succession pipeline for the role Desired qualifications Any Graduate Desired experience 13 Plus years of overall experience and 10 years of experience in Mall Management /Commercial space Management Desired Language English, Hindi and Knowing local language is added advantage

Candidates with age max up to 36 can apply Role & responsibilities Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc. Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience Position Details Identify key performance characteristics of each Retailer Category. Create and manage Data- base for the identified parameters. Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display Signage Merchandising requirements & solutions Storefronts trends, Fit-out guidelines, Tenant Co-ordination Supplier evaluation & selection Establish criteria for Vendor categorization and evaluation Maintain references for establishing credibility of Vendors Understand the commercial capabilities of Vendors Supplier Management Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies MIS Analyze and evaluate ongoing Business Performance Manage the business planning & budgeting process Timely and accurate reporting of Mall performance Customer Understanding Develop an intimate knowledge of shoppers Attitudes and Behaviors Develop intimate knowledge of Retailers site selection criteria and other requirements including their merchandising preferences Safety Knowledge and operation of Fire Equipment Ensure safe practices in Mall traffic & Parking Control Understand the traffic movements in the Mall premises Management of Parking Spaces for effective utilization Road Safety Liaison with Local Authorities Police Fire Hospitals Crowd Control Understanding the crowd dynamics Plan for rush situations Understanding of panic situations Customer Interaction Participate in the Development of Customer or Channel Specific Marketing Strategies Providing input to the trade Proposition Contribute to category Management Customer Relationship Management Customer Satisfaction Understanding factors influencing customer satisfaction and dissatisfaction Monitoring RSI & CSI to identify changes in Customer preferences and market trends Identify opportunities for improving customer satisfaction retailer Principles and Practices Elements of Retailing, including Principal types, ownership structures, and retailing terminology Price points, merchandising, advertisements Additional Skills: Fluency in English Interpersonal & analytical skills Proficiency in MS Office Teamwork Contact Details : Konika Singh 8104986816

Roles and Responsibilities Manage commercial projects from conceptualization to completion, ensuring timely delivery and quality standards. Oversee site engineering activities, including HVAC engineering, civil engineering, and shopping complex operations. Coordinate with various stakeholders such as architects, contractors, suppliers, and clients to ensure smooth project execution. Develop and maintain relationships with key partners and vendors to negotiate favorable terms for the company's commercial interests. Ensure compliance with safety regulations and industry standards throughout all phases of construction.

Collaborate with tenants to develop marketing initiatives that enhance visibility Conceptualize and manage marketing events, seasonal activations, and community-driven initiatives to boost engagement Coordinate logistics & vendor management

* Running day to day operation of the outlet * Delivering on AOP and profitability of the store * Upholding highest level of brand standards and customer satisfaction * Ensuring safety, security and good audit score on all parameters * Banking Required Candidate profile You should be somebody with minimum 7+ years of experience in customer facing roles. Entrepreneurial mindset and agility apart from good Customer Service and People Management skills.