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5.0 - 9.0 years
0 Lacs
kochi, kerala
On-site
As an HR Manager - Talent Acquisition at Sylcons Legacy, you will play a crucial role in shaping the workforce of Keralas premier curator of global footwear brands. With a legacy dating back to 1942, Sylcon is seeking an HR leader who excels in fast-paced retail environments and aligns with our "best logic wins" philosophy. Your primary focus will be on Talent Acquisition, encompassing end-to-end recruitment responsibilities such as hiring frontline staff including sales associates, fit specialists, and store managers for luxury footwear showrooms. You will be tasked with developing brand-specific hiring strategies, for example, recruiting adventure footwear experts, and reducing the time-to-hire to less than 10 days for critical roles. Additionally, you will be expected to innovate processes by implementing retail-specific Applicant Tracking System (ATS) workflows. In addition to Talent Acquisition, you will also be involved in HR Operations, where you will be responsible for drafting retail-centric policies such as peak-season attendance incentives and leading engagement initiatives for frontline staff. We value behavioral competencies such as Startup Hustle, emphasizing "debate more, argue less" in fast-paced environments; Retail is Detail, focusing on spotting top talent through nuanced interactions; and One Team, One Thought where the best logic prevails. To be successful in this role, you must possess 5-7 years of experience in retail HR Recruitment with a specialization in footwear or fashion. An MBA in HR, along with expertise in high-volume recruitment, is essential. Fluency in Malayalam, English, and Hindi is required for showroom staff training. Male candidates are preferred due to the necessity for frequent store visits during odd hours. By joining Sylcon, you will have the opportunity to shape teams for Keralas most iconic footwear destinations, collaborate directly with global labels HR teams through brand partnerships, and enjoy entrepreneurial freedom to implement your ideas within our "impatient to win" culture. This is a full-time, permanent position based at our Kochi HQ. In addition to a competitive salary, food will be provided, and the work location is in person.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
kochi, kerala
On-site
As a Warehouse Supervisor, your primary responsibility will be to oversee all CFA activities and operations within the warehouse. This includes monitoring manpower utilization and productivity to ensure efficient operations. You will be responsible for overseeing timely order processing, dispatches, and collection entries in the system. Additionally, you will need to ensure that documentation, filing, record-keeping, and retrieval are conducted regularly. Daily and monthly stock audits and verifications are crucial aspects of this role, requiring you to maintain zero variance. Addressing customer and principal company queries promptly and effectively is essential. Monitoring staff performance through KPIs, making necessary changes to meet daily work demands, and managing pending stock in transit are integral parts of your responsibilities. Implementing 5S practices and conducting periodic audits, ensuring staff attendance and discipline in compliance with HR policies, and managing petty cash vouchers and expenses for timely replenishment are key duties. The desired candidate should be male, below 50 years old, with a minimum of 5 years of experience in warehousing or logistics operations in the FMCG/FMCD sector. Proficiency in ERP systems like SAP and MS Office, as well as fluency in English, Malayalam, and Hindi, are essential requirements. The position is full-time, and the salary offered is competitive within the industry. Additional benefits include cell phone reimbursement, health insurance, and provident fund. Candidates should be willing to work in 3-shift operations and be located in or willing to relocate to Ernakulam, Kerala. A total of 7 years of work experience is required for this role. If you meet the qualifications and are ready to take on the challenges of overseeing warehouse operations in a dynamic environment, we encourage you to apply for this exciting opportunity.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
The Malayalam Tele Sales Executive role is pivotal in engaging with potential customers in the Malayalam-speaking market to drive revenue and nurture positive customer relationships. Your responsibilities will include initiating outbound calls to potential customers, understanding their needs, offering suitable solutions, delivering tailored sales pitches, and building lasting customer relationships. You will be expected to meet or exceed sales targets, handle customer inquiries, document interactions, negotiate deals, and collaborate with the sales team to ensure customer satisfaction. Staying updated on product knowledge, adhering to company policies, and contributing to sales strategy improvement will be essential. Proactively seeking new business opportunities, resolving customer complaints effectively, and ensuring high levels of customer satisfaction are key aspects of this role. To excel in this position, you must be fluent in spoken and written Malayalam, possess prior experience in tele sales or a similar sales role, demonstrate strong communication and interpersonal skills, and have a track record of meeting or surpassing sales targets. Your ability to negotiate and close sales deals, focus on exceptional customer service, understand sales performance metrics, work effectively in a team, manage time efficiently, and utilize CRM software and other sales tools will be crucial. A high school diploma or equivalent is required, and a Bachelor's degree is advantageous. Flexibility in working hours, including evenings and weekends, strong problem-solving skills, resilience, and target-driven perseverance are also vital for success in this role.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
The role of a Malayalam Tele Sales Executive is vital in engaging with potential customers in the Malayalam-speaking market to drive revenue and cultivate positive customer relationships. You will be responsible for initiating outbound calls, understanding customer needs, delivering tailored sales pitches, and maintaining strong customer connections. Meeting or surpassing sales targets, handling inquiries, documenting interactions, negotiating deals, and collaborating with the sales team are among your key duties. Keeping up-to-date with product knowledge, adhering to company policies, and contributing to sales strategy enhancement through sales metric reporting are also part of your role. Proactively seeking new business opportunities, resolving customer complaints effectively, and ensuring high levels of customer satisfaction are essential aspects of this position. To excel in this role, you must possess fluency in spoken and written Malayalam, previous experience in tele sales or a similar sales position, strong communication and interpersonal abilities, and a track record of sales target achievement. Effective negotiation skills, customer service orientation, understanding of sales metrics, teamwork capabilities, time management, organizational skills, and proficiency in CRM software and sales tools are necessary. A high school diploma or equivalent is required, with a Bachelor's degree being advantageous. Your willingness to work a flexible schedule, including evenings and weekends, coupled with problem-solving skills, resilience, and perseverance in a target-driven environment will be key to your success.,
Posted 1 month ago
0.0 - 1.0 years
3 - 15 Lacs
Remote, , India
Remote
Description We are looking for dedicated individuals to join our team as Malayalam Voice Process Executives. This is a work-from-home position based in India, ideal for candidates who are enthusiastic about providing excellent customer service. Whether you are a fresher or have minimal experience, we welcome your application to help us create a positive customer experience. Responsibilities Handle inbound and outbound calls for customer support in Malayalam. Assist customers with inquiries, complaints, and provide information about products and services. Maintain accurate records of customer interactions and transactions. Provide feedback on call quality and customer experience to improve processes. Work collaboratively with team members to achieve performance targets. Participate in training sessions to enhance product knowledge and service skills. Skills and Qualifications Proficiency in Malayalam (spoken and written) is essential. Strong communication skills and a clear, pleasant speaking voice. Basic computer skills, including familiarity with MS Office and CRM software. Ability to multitask and work in a fast-paced environment. Good problem-solving skills and the ability to handle difficult customer situations. Willingness to learn and adapt to new processes and technologies.
Posted 2 months ago
0.0 - 2.0 years
3 - 15 Lacs
Remote, , India
Remote
Description We are seeking enthusiastic individuals for the Malayalam Voice Process role. This position involves interacting with customers in Malayalam, providing them with information and resolving their queries. Ideal candidates will have excellent communication skills and a customer-centric attitude. Responsibilities Handle customer inquiries in Malayalam through voice calls. Provide accurate information regarding products and services. Resolve customer issues and complaints effectively. Maintain call records and provide feedback to improve processes. Collaborate with team members to enhance customer experience. Skills and Qualifications Fluency in Malayalam (both spoken and written) is mandatory. Basic understanding of customer service principles. Strong communication and interpersonal skills. Ability to work in a team environment and collaborate effectively. Proficiency in using computer systems and software for call management. Flexibility to work in shifts, including weekends and holidays.
Posted 2 months ago
0.0 - 1.0 years
3 - 15 Lacs
Remote, , India
Remote
Description We are seeking enthusiastic individuals for the Malayalam Voice Process role. This position involves interacting with customers in Malayalam, providing them with information and resolving their queries. Ideal candidates will have excellent communication skills and a customer-centric attitude. Responsibilities Handle customer inquiries in Malayalam through voice calls. Provide accurate information regarding products and services. Resolve customer issues and complaints effectively. Maintain call records and provide feedback to improve processes. Collaborate with team members to enhance customer experience. Skills and Qualifications Fluency in Malayalam (both spoken and written) is mandatory. Basic understanding of customer service principles. Strong communication and interpersonal skills. Ability to work in a team environment and collaborate effectively. Proficiency in using computer systems and software for call management. Flexibility to work in shifts, including weekends and holidays.
Posted 2 months ago
0.0 - 2.0 years
3 - 15 Lacs
Bengaluru, Karnataka, India
On-site
Description We are seeking enthusiastic individuals for the Malayalam Voice Process role. This position involves interacting with customers in Malayalam, providing them with information and resolving their queries. Ideal candidates will have excellent communication skills and a customer-centric attitude. Responsibilities Handle customer inquiries in Malayalam through voice calls. Provide accurate information regarding products and services. Resolve customer issues and complaints effectively. Maintain call records and provide feedback to improve processes. Collaborate with team members to enhance customer experience. Skills and Qualifications Fluency in Malayalam (both spoken and written) is mandatory. Basic understanding of customer service principles. Strong communication and interpersonal skills. Ability to work in a team environment and collaborate effectively. Proficiency in using computer systems and software for call management. Flexibility to work in shifts, including weekends and holidays.
Posted 2 months ago
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