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Customer Support Analyst Grid Dynamics

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

The Customer Support Analyst plays a crucial role in providing technical and customer support to ensure client satisfaction by troubleshooting issues, analyzing support trends, and delivering efficient solutions. This position acts as a liaison between customers and internal teams, utilizing data to drive continuous improvement in service delivery. You will thoroughly investigate user issues to provide accurate bug localization and suggest workarounds when possible. Additionally, you will reproduce issues based on user reports, provide technical support through various channels, learn all aspects of the product, and gather project knowledge to share common answers and workarounds with extern...

Posted 3 months ago

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