The Role As a System Administrator at Kyndryl, youll solve complex problems and identify potential future issues across the spectrum of platforms and services. Youll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. Theres never a typical day as a System Administrator at Kyndryl, because no two projects are alike. Youll be managing systems data for clients and providing day-to-day solutions and security compliance. Youll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Youll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But youll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Key Responsibilities Provide technical support for customer. Own and action requests for service, implementing changes and resolving assigned problems (may involve some after hours and weekend work). Provide 24x7 after hours on-call support as required for products supported by the team Personal compliance and ownership on security, audit and systems integrity posture Highlight areas for improvement in current processes, and implement improvements Must be flexible to support in different shift timings and provide coverage for the weekend maintenance change implementation windows. Attend and actively participate in weekly review meetings with the team leader and/or manager to discuss issues, concerns, people, ideas and workload Be a focal point in a technical and client advocate capacity and whenever rotated onto new accounts, ensure other team members are mentored to enable smooth succession of previous account Assist wider team performing the level 1-3 capability, potentially offshore or remote locations. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise 6+ Years Experience in Mainframe z/OS System Programming. Deep understanding of z/OS operating system architecture and features Deep knowledge of z/OS Facilities, Parallel Sysplex, GDPS Hands-on experience on SAD, GTF trace concepts Led multiple complex IBM and ISV product upgrades and related projects. Proficiency in z/OS system programming languages like assembler and REXX Expertise in system management tools like SMPE (Software Management Program Entry) and z/OSMF Knowledge of mainframe hardware configurations and I/O management Experience with system monitoring and performance analysis tools Strong analytical and troubleshooting skills Preferred Technical and Professional Experience Monitoring system performance using RMF, SYSVIEW, Mainview, TMON or Omegamon tools, identifying bottlenecks, and implementing optimization strategies. Diagnosing and resolving complex system issues, including software errors, hardware failures, and system crashes. Implementing and enforcing security policies on the z/OS system to protect sensitive data. Assessing system capacity needs and planning for future growth
