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Customer Service Executive-Retail Asset Inbound IDFC FIRST Bank

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

You will be responsible for the following tasks in the role of Customer Service Executive-Retail Asset Inbound: - Ensuring productivity in handling customer queries and requests efficiently. - Maintaining high service quality standards to enhance customer experience. - Keeping the Average Handling Time to a minimum for prompt resolution of customer issues. - Striving for First Contact Resolution to address customer concerns effectively in the first interaction. - Ensuring timely Turnaround Time (TAT) for all customer requests. - Leading efforts for Channel Migration to encourage customers to utilize alternate channels for service. In addition to the primary responsibilities, you will be expe...

Posted 1 week ago

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