Technology Support II - Mainframe Operations JPMC Candidate Experience page

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Technology Support Associate within the Infrastructure Platforms group, your role will involve proactively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments to meet established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for internal/external customers. Utilizing Enterprise monitoring and triage tools, you will focus on problem resolution, root cause investigation, second level problem detection and resolution, vendor engagement, maintenance of event/outage logs, and assisting with hardware and software patch/product updates. Your responsibilities will also include analyzing and troub...

Posted 1 month ago

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Technology Support II - Mainframe Operations Alumni Career Site

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within our Infrastructure Platforms group, you will be a member of our highly technical production support team, pro-actively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments. Your focus will be on meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the banks internal/external customers. This will be achieved through the utilization of Enterprise monitoring and triage tools provided, with an emphasis on ...

Posted 2 months ago

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Technology Support II - Mainframe Operations JPMC Candidate Experience page

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Join a dynamic team shaping the tech backbone of operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within the Infrastructure Platforms group, you will be a member of the highly technical production support team. Your responsibilities will include proactively monitoring, performing wellness checks, and observing the status of Mainframe Production and Development environments. The primary objective will be meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for internal/external customers. This will involve utilizing Enterprise monitoring and triage tools, focusing on problem re...

Posted 3 months ago

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