3.0 - 7.0 years

0 Lacs

bihar

On-site

As a Mail Communications and Customer Service Coordinator at the Ground Hub, you will be responsible for handling all mail communications with internal and external customers. Your duties will include managing mail reverts and coordinating with relevant departments such as PUDs, warehouses, and origin to ensure smooth operations. Additionally, you will monitor exception cases like unidentified shipments, undelivered shipments, and regulatory hold cases, taking corrective actions in collaboration with the operations team. You will also provide customer service support at the Ground Hub, ensuring the delivery of quality services to all Blue Dart customers. This may involve coordinating with the Regional Customer Services Team when necessary. Tracking all shipments, updating operations teams on delays or route changes, and communicating with customers regarding delays or regulatory hold shipments are crucial aspects of your role. Moreover, you will be responsible for monitoring regulatory compliance gaps and assisting in resolving regulatory issues in coordination with the Regulatory Team. Keeping track of transit time and Net Service Levels (NSL) and providing regular updates to senior management, as well as ensuring the timely closure of SHIELD and CARESS cases related to the Ground Hub, are part of your key responsibilities. Supporting the Operations Team to ensure efficient and smooth operations at the Ground Hub is also a vital aspect of your role. Your performance in this role will be measured based on key result areas and key performance indicators, including timely updation of status in the system, efficient handling of exceptions, support in regulatory compliance cases, customer satisfaction, and adherence to the Performance Management system timelines and guidelines. Your ability to meet these performance indicators will contribute to the overall service quality, excellence, and customer satisfaction at the Ground Hub.,

Posted 2 weeks ago

Apply

Operations Executive (NCP) Blue Dart

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

As the responsible individual at the ground hub, your primary objective is to oversee various aspects of mail communications, customer call handling, and regulatory clearance. You will be in charge of coordinating with internal and external parties, such as PUDs, warehouses, and the origin team, to ensure seamless operations. Additionally, monitoring exception cases, providing customer service support, and tracking shipments will be crucial elements of your role. Your key responsibilities will include managing all mail communications at the Ground Hub, handling exception cases effectively, ensuring customer satisfaction through quality service provision, tracking shipments for timely updates, communicating with customers regarding delays or regulatory issues, and supporting regulatory compliance efforts. Moreover, you will be responsible for monitoring transit time, ensuring closure of online security and customer service cases, and supporting the Operations Team for efficient conduct of activities. To measure your performance, key result areas and performance indicators have been identified. These include supporting service quality and excellence through timely status updates in the system, efficient handling of exceptions, compliance with regulatory requirements, maintaining customer satisfaction levels, and promoting a performance-driven culture by adhering to management system timelines and guidelines. Overall, your role is critical in ensuring smooth operations at the Ground Hub, maintaining high service standards, resolving exceptions promptly, and upholding regulatory compliance to achieve customer satisfaction and operational efficiency.,

Posted 2 months ago

Apply

Logistics Coordinator (OFF ROLE) Ultrahire HR Advisors

0.0 - 3.0 years

0 Lacs

maharashtra

On-site

Description :- Logistic Executive(off roll) Minimum Qualification : Graduate 6 months experience in logistics Any Experience in excel is must Should be good in MS Excel/Mail Communications and customer calling Whenever needed should be ready for client interaction as well Job Type: Full-time Education: Bachelor's (Required) Experience: Logistics: 1 year (Required) Supply chain: 1 year (Required) MS Excel: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person,

Posted 2 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.