Mahindra & Mahindra Limited is a multinational conglomerate based in India, manufacturing vehicles, tractors, and various components. They are a major player in the automotive and agribusiness sectors.
Vadodara
INR 9.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory. To identify and engage with strategic customers / Fleet owners. To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals. To map sub territories segment wise, application wise and working on conversion plan. Should be able to do sales forecasting for existing range of models / products. To guide channel partners to develop secondary sales network. To act as an interface between the Product development / PMG team and the end customers. To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team. To know competitors activities, new product plans and prepare strategy to counter the same. To train, motivate and develop the channel partners and their sales team. To develop the market through host of BTL activities most suited for that market and segment Preferred Industries Education Qualification MBA; Bachelor of Engineering General Experience 5- 10 Years of experience Critical Experience System Generated Core Skills Manpower Management Financial Management Sales Planning Capability Building System Generated Secondary Skills Consumer Focus Market Intelligence Territory Coverage Optimization
Pune
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Technical analysis of concern reported from manufacturing. Arrange Containment action in case of failure in supplier parts. Ensure Concern communication to respective Officer. Ensure action planning of issues raised from manufacturing. Ensure closure of issues by regularly updating in various forum(s. Certify supplier rejections and monitoring disposal of the same. Ensure reduction in concern reported from manufacturing lines. Ensure Adherence of guideline related to SQA functioning at his/her area of work. Ensure HSPP audits for parts at his/her area of work. Participate Daily RFI/NOVA-C and LSP meets, Analysis of concern and Conclude it. Guide and Monitor associates in their Daily Work Preferred Industries Automobile Education Qualification Bachelor of Engineering; Bachelor of Engineering in Mechanical General Experience 3-4 years Critical Experience System Generated Core Skills Analytical Thinking Communication Skills Consumer Focus Interpersonal Skills Measurement System Analysis (MSA) Presentation Skills Statistical Process Control (SPC) Teamwork Product Knowledge - Vehicle System Process Knowledge - Welding Quality Control System Generated Secondary Skills
Pune
INR 4.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Technical analysis of concern reported from manufacturing. Arrange Containment action in case of failure in supplier parts. Ensure Concern communication to respective Officer. Ensure action planning of issues raised from manufacturing. Ensure closure of issues by regularly updating in various forum(s. Certify supplier rejections and monitoring disposal of the same. Ensure reduction in concern reported from manufacturing lines. Ensure Adherence of guideline related to SQA functioning at his/her area of work. Ensure HSPP audits for parts at his/her area of work. Participate Daily RFI/NOVA-C and LSP meets, Analysis of concern and Conclude it. Guide and Monitor associates in their Daily Work Preferred Industries Automobile Education Qualification Bachelor of Engineering; Bachelor of Engineering in Mechanical General Experience 3-4 years Critical Experience System Generated Core Skills Analytical Thinking Communication Skills Consumer Focus Interpersonal Skills Measurement System Analysis (MSA) Presentation Skills Statistical Process Control (SPC) Teamwork Product Knowledge - Vehicle System Process Knowledge - Welding Quality Control System Generated Secondary Skills
Mumbai
INR 22.5 - 27.5 Lacs P.A.
Work from Office
Full Time
Project Management: Lead and manage multiple projects from inception to completion, ensuring timely delivery, budget adherence, and quality standards. Develop project plans, timelines, and resource allocation strategies. Coordinate with cross-functional teams including marketing, IT, and customer service to ensure seamless project execution. Technical Expertise: Work on .NET or JAVA-based applications, providing technical guidance and support. Implement and manage DevSecOps practices, integrating security into the CI/CD pipeline. Conduct security assessments, vulnerability scanning, and penetration testing. Develop and maintain security policies, procedures, and standards. Application Security: Monitor and respond to security incidents, conducting incident investigations and providing remediation plans. Implement and manage security tools and technologies such as DAST, SAST, and container security. Collaborate with development teams to ensure secure coding practices and perform code reviews. Experience 10+ years of experience in software development and project management. Certifications in PMI, CMM, ISO, ITIL, Six Sigma are preferred. Experience in industry quality standards and application outsourcing. Industry Preferred Qualifications Bachelors degree in Computer Science, Engineering, or a related field. Preferred Experience: Experience with application outsourcing and transition management. General Requirements Technical Skills: Strong proficiency in .NET or JAVA programming languages. In-depth knowledge of DevSecOps practices and application security needs. Experience with security tools and technologies such as DAST, SAST, and container security. Project Management: Proven experience in managing complex projects with multiple stakeholders. Strong organizational and time management skills. Leadership: Excellent leadership and mentorship abilities. Strong problem-solving skills and ability to analyze complex technical issues. Communication: Excellent verbal and written communication skills. Ability to collaborate effectively with cross-functional teams.
Pune
INR 20.0 - 25.0 Lacs P.A.
Work from Office
Full Time
1. Responsible for sales of Truck & Buses and Construction Equipment vehicles in the targeted overseas markets 2. Develop Sales strategy for export markets 3. Responsible for working with IO field teams for successful launch of new products, orders execution, ensuring products availability, technical materials. 4. Market analysis of target markets & supporting in devising the Strategy for new markets. 5. Responsible for successful launch of new products in the export markets. 6. Responsible for conducting successful visits of prospective channel partners, dealer meets, international trade fairs etc 7. Responsible for entire Export process & achieving business plans 8. Co-ordination with concerned internal HODs & team members for smooth flow of exports process 9. Liaisoning with Shipping companies
Kanpur
INR 20.0 - 25.0 Lacs P.A.
Work from Office
Full Time
Manage a set of dealerships to achieve the business parameters like volumes, market share, collection, deliveries, spares part sales etc. Ensuring viable distribution network by appointing dealers, sub-dealers for appropriate market coverage. Ensure availability of trained manpower in adequate quantity at dealerships. Facilitate / coach the dealers and his staff for implementation various systems like MSS, Panchatantra etc. Ensure availability of appropriate service infrastructure and drive implementation of service systems for improving customer satisfaction. Execution of events like local level sales promotion campaigns, product launches etc. Train the dealer salesmen on pre-sales and sales processes, new product features / modifications. Track the competitor activities, capture feedback on performance of competitor (and our) products. Design and implementation of specific incentive schemes for dealers. Liasioning with financial institutions / banks for exploring new avenues for retail financing of product. Experience Engineering graduate with about 4 to 7 years experience / Diploma holder with 7 to 9 years of relevant experience Industry Preferred Qualifications Engineering graduate with about 4 to 7 years experience / Diploma holder with 7 to 9 years of relevant experience General Requirements
Mumbai
INR 16.0 - 18.0 Lacs P.A.
Work from Office
Full Time
Ensure compliance to system and processes in respect to areas in the department to deliver customer and market desirables. Benchmarking and implementation of world class technology for manufacturing. Plan and ensure optimum utilisation of man and assets. Initiating and Driving Cost Reduction Initiatives. Preparing and Maintaining Monthly MIS. Sound knowledge in CNC machines/PLC/Engine Assembly machines. Sound knowledge in testbed systems like Water circulation, Fuel system, IASYS software and Dynalec controls etc. CBM and TBM methodology for improving machine availability. Knowledge and hand s on experience of EHS and OHSAS. Implementing Low cost automation for improving productivity. Initiatives and improvements to have better machine availability. Adherence of TPM methodology. Corrective and Preventive Maintenance. MFMEA for machine cause identification and rectification. Breakdown reduction approach by using ECRS methodology. Quality Concerns resolution by QC Story methodology. Actively participating in QCRT committee. Inspire, lead and ensure healthy relation at all times with customer, supplier and employees within and outside department. To have better employee engagement in the department for fetching optimum results. Grooming and Enhancing Technical and function skills of officer through training. ABC analysis of spares and machines. Spare parts planning and procurement. Budget planning (Capital as well as Revenue) and execution. Responsiblefor keeping budget under control. Resource planning for the department Preferred Industries Automobile Education Qualification Bachelors of Technology; Diploma in Mechanical; Diploma in Mechatronics; Diploma in Electronics; Bachelors of Technology in Mechanical; Bachelors of Technology in Mechatronics; Bachelors of Technology in Electronics; Bachelor of Engineering General Experience If BE 08 - 12 yrs. If Diploma 12 - 16 yrs Critical Experience System Generated Core Skills 7 QC Tools Analytical Thinking Budgeting Costing CNC Machine Communication Skills Conveyor Systems Customer Satisfaction Service Orientation Customer Sensitivity Equipment Handling Maintenance Equipment Maintenance Equipment Handling Microsoft Office People Management Presentation Skills SAP Compliance Management Continuous Improvement Benchmarking Process Knowledge - Manufacturing Cost Management Programmable Logic Controller (PLC) Process Knowledge - Assembly Fuel System Condition Based Maintenance (CBM) Time-Based Maintenance (TBM) Preventive Maintenance (PM) Capability Building Occupational Health Safety (OHS) Industrial Automation Total Productive Maintenance (TPM) Machinery Failure Mode and Effects Analysis (MFMEA) QC Story Relationship Management Employee Engagement Resource Management Training Development Spare Parts Planning (SPP) Resource Planning System Generated Secondary Skills
Kharagpur
INR 9.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory. To identify and engage with strategic customers / Fleet owners. To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals. To map sub territories segment wise, application wise and working on conversion plan. Should be able to do sales forecasting for existing range of models / products. To guide channel partners to develop secondary sales network. To act as an interface between the Product development / PMG team and the end customers. To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team. To know competitors activities, new product plans and prepare strategy to counter the same. To train, motivate and develop the channel partners and their sales team. To develop the market through host of BTL activities most suited for that market and segment Preferred Industries Education Qualification MBA; Bachelor of Engineering General Experience 5- 10 Years of experience Critical Experience System Generated Core Skills Manpower Management Financial Management Sales Planning Capability Building System Generated Secondary Skills Consumer Focus Market Intelligence Territory Coverage Optimization
Nagpur
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Competencies Overall Feedback To ensure daily production as per the PPC plan To ensure zero hold up at the end of the line with timely resolution of the Losses - Production Loss Analysis Timely resolution of the issues related to Stockyard, Gate Audit, CLR line stoppage. Monitoring DWM parameter (PQCDSM) its adherence. Manpower welding skill development by providing welding dexterity OJT Productivity Process Improvement by Innovation, Poka-yoke, Kaizen, HEP Part Standardization. Productivity Process Improvement by Innovation, Poka-yoke, Kaizen, HEP Part Standardization. Operation Debottlenecking, Re-lay outing, Line balancing for productivity improvement Process Validation for co2 welding, Spot welding welder Qualification Tack Time calculation, Spot study, Ergonomics Study, Gun Study, Gun Selection for welding fixtures Design, Developments Installation of welding jigs fixture try-out. New Part Configuration with SAP system MES System TPM / JH / CLITA establishment its adherence on stages Technical Documentation of Manufacturing process like SOP (Standard Operating Process), Work Instruction, Control Plan, PFMEA, Check sheet etc Handling QMS/IMS audit (ISO, TS, IATF, OHSAS) etc. Weld shop Consumable Monitoring its optimization Automobile Auto Components Education Qualification Bachelors of Technology; Bachelor of Engineering, Diploma in any stream General Experience 3 to 8 yrs Critical Experience Adequate Knowledge about sheet-metal process, Spot welding, CO2 welding Process metal finishing operation Adequate Knowledge of press tools, dies welding fixture. Competency in Tool Drawings its Specification Reading - GDT SAP MM module , MES System Knowledge of 7 QC Tools, FMEA, CP, PPAP etc Knowledge of Paint Process , PTCED , Poweder coating Plating Process System Generated Core Skills 7 QC Tools Advanced Product Quality Planning (APQP) Analytical Thinking Communication Skills Consumer Focus Failure Mode and Effects Analysis (FMEA) Leadership Skills Microsoft Office People Management Presentation Skills QC Tools SAP Standard Operating Procedure (SOP) Statistical Analysis Team Management Teamwork Process Knowledge - Welding System Generated Secondary Skills
Mumbai
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
The role of Strategic Sourcing Manager is within the Electrical and Electronics (E/E1) group at Strategic Support Unit (SSU) at MM. E/E1 group is central sourcing organization within SSU catering to Electric Vehicles, Automotive, Farm, Trucks/Buses, Construction, Two-wheeler, and Powerol businesses. The candidate will be responsible for managing commercials for the assigned commodities from RFI/RFQ stage, business award, and prototype through serial production. This role is a vital in keeping MM abreast of all technology disruptions and maintaining technology pre-eminence of our platforms in our strategic markets. Keep abreast of technology trends, monitor industry dynamics, and understand the technology roadmap of critical suppliers and communicate it within org via. Commodity Strategy, DSS, and Tech-Shows Negotiate and structure commercial contracts with suppliers to ensure competitiveness in parts, development, and software costs, data ownership, localization plans, etc. Develop competencies such as component demystification, etc. Track the BOM cost for assigned commodities pre- and post - SOP Integration with internal stakeholders such as PD, IMCR, CDMM etc to ensure suppliers meet program milestones, delivering material on-time and quality, and implement cost savings opportunities via VA/VE Compliance of Ethics and Integrity policies as well as demonstration of Sourcing behaviours. Preferred Industries Automobile Farm Sector Education Qualification Bachelors : Electronics, Electrical, Instrumentation or Mechatronics Engg General Experience 4-6 yrs. experience in Strategic Sourcing - Electronics domain in Automotive industry / Semiconductor companies / Electronics Products startup companies or Broad range of exposure across various high-tech commodities Critical Experience Strong business acumen, negotiations, analytical, and critical thinking, and communication Strategic sourcing pricing background in electronics or strong candidate with technical knowledge in Infotainment / Display / Telematics etc System Generated Core Skills Analytical Thinking Communication Skills Influencing Skills Project Planning Execution Risk Analysis Supplier Selection Pricing Price Optimization Supplier Risk Management Sourcing Strategic Sourcing Benchmarking System Generated Secondary Skills Negotiation Project Management Supplier Management
Ranchi
INR 18.0 - 20.0 Lacs P.A.
Work from Office
Full Time
Responsibilities & Key Deliverables Ensure Target setting and forecasting Manage billing volumes, EDCM (Electronic demand change management) orders as per forecast Working Capital Management Leverage Sales enablers: Corporate, Rural and Exchange Work with finance partners for improved volumes and special schemes. Plan for Sales of N+1 month Target setting for market share gain Existing Dealer Outlet Addition Anticipate industry trends and identify opportunities Create winning strategies against competition Review with territories based on potential Ensure authentic and correct information flow to all stakeholders. Devise actions based on RCA Ensure Manpower Adequacy and Productivity Maintain Interest cost - stock less than 30days Optimize sales expenses - market discounts Monitor Sales Break Even (SBE) Drive accessories sales Ensure Crusade deployment and review belt score Strive for customer satisfaction in sales and pre-sales Handhold and coach ASMs for ETBR. Review at selected dealerships. Demonstrate and lead by example: Walk the talk Experience 10 to 15 years experience in Sales, Marketing, Sales Planning, managing P and L for a complete geography or independent business function (Govt, Corporate, etc. ) Industry Preferred Qualifications B. E. /B. Tech (Mechanical/Auto) + MBA (desired) General Requirements
Mumbai
INR 12.0 - 13.0 Lacs P.A.
Work from Office
Full Time
Responsibilities & Key Deliverables Overseeing adherence to policies, practices, stand ards; ensuring compliance with relevant agencies or bodies. Capability to handle breakdown of all utility Equipments like DG Sets, Compressors, Air Dryers, Hot Water Generators, HVAC, AHUs, HT and LT Panels etc. Analyses breakdown and preventive maintenance of all utility related Equipments, monitors and controls Daily Maintenance Activity Planning and updating of spares consumption. Has knowledge about Energy Efficient Equipments, project planning and execution. Experience in handling Water Treatment Plants like ETP, STP, RO plant as per requirements of legal compliances and has knowledge of preparing new machine installation commissioning. Cost estimation of spare parts, critical spare parts planning through FMEA, monitoring and controlling of Resource Conservation Activities and revenue budget. Involvement in initiatives like Kaizen, 5S, QC Stories, CFTs, etc. Should have knowledge of ISO 14000/OSHAS 18000/TSI6949/ISO 27001 standards calibration and SOP/work instructions Preferred Industries Manufacturing Education Qualification Bachelors of Technology in Mechanical; Bachelors of Technology in Electrical; Bachelors of Technology General Experience 5-8 Years Critical Experience System Generated Core Skills System Generated Secondary Skills
Mohali
INR 13.0 - 14.0 Lacs P.A.
Work from Office
Full Time
Competencies Overall Feedback Responsibilities & Key Deliverables To ensure that all statutory matters relating to labour laws, factories act, industrial dispute act, employee stand ing orders are dealt effectively and timely. To prepare an industrial relation policy and clearly outline the personnel policy of the company in relation to the workmen and its implementation thereof. To deal and negotiate with union after discussion/along with Head-HR regarding the workers wage/salary settlement for workers or any other issue relating to personnel matters. To ensure maintenance of effective discipline /order within the factory premises and clearly outline and initiate disciplinary actions against employees for misconduct /indiscipline. Responsible for dealing with the contract workers or contractors employed by the company from time to time. To ensure the all the payments to workers are made as and when due so as to avoid ant labour trouble. To review all cases relating to labour disputes/labour laws etc and liaison with government official dealing in labour matters. To initiate steps for minimizing / reducing cases of absenteeism, missing from duty, leave etc among workmen. To ensure an open channel of communication with the employees so that adequate attention is given to their grievance. To coordinate with various departmental mangers for annual performance appraisal, promotions etc of workers and rewards thereon. Propelling employee welfare activities to meet the statutory compliances related tomedical cs, canteen etc Preferred Industries Manufacturing Manufacturing and Pr Glass Manufacturers Manufacturing & Trad Agarbatti Manufactur Education Qualification MBA; MBA in Industrial Relations General Experience 12-15years of relevant experience Critical Experience
Mumbai
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
We are seeking a motivated Junior AI Engineer to join our Mahindra AI team, focusing on Generative AI (GenAI) and related technologies. The candidate will work closely with cross-functional teams, including application development, to design, develop, and deploy end-to-end AI solutions that drive business impact. This role offers an exciting opportunity to contribute to cutting-edge AI projects while growing your technical expertise. Key Responsibilities Model Development: Design, develop, and fine-tune Generative AI models (eg, LLMs, GANs, VAEs) for applications such as text generation, image and video analysis and insight generation. End-to-End Project Ownership: Collaborate with stakeholders to define project requirements, develop AI pipelines, and deploy models into production environments. Application Integration: Work closely with application development teams to integrate AI models into web, mobile, or enterprise applications, ensuring seamless functionality. Data Processing: Preprocess and analyze large datasets to prepare them for model training, including data cleaning, feature engineering, and augmentation. Testing Validation: Conduct rigorous testing, validation, and monitoring of AI models to ensure accuracy, robustness, and reliability in production. Collaboration: Partner with product managers, software engineers, and data scientists to align AI solutions with business objectives and technical requirements. Stay Updated: Keep abreast of the latest advancements in GenAI, machine learning, and related fields to propose innovative solutions. Qualifications Education: Bachelor s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. Master s degree is a plus. Experience: 1-4 years of experience in AI/ML development, with exposure to Generative AI, deep learning, NLP, Machine Learning, Computer Vision and Speech technology frameworks. Hands-on experience with end-to-end AI project lifecycles, from data preparation to model deployment. Experience collaborating with software development teams to integrate AI solutions into applications. Technical Skills: Proficiency in Python and relevant AI/ML libraries (eg, TensorFlow, PyTorch, Hugging Face, scikit-learn, llama-index, langchain). Familiarity with Generative AI techniques (eg, LLMs, GANs, diffusion models). Proficiency in writing prompts and Fine-tuning LLM Experience with cloud platforms (eg, AWS, Azure, GCP) for model training and deployment along with working with Open-source model deployment Knowledge of software development practices, including version control (Git), CI/CD pipelines, and containerization (Docker). Understanding of REST APIs, microservices, or web frameworks (eg, Flask, FastAPI) for application integration. Basic knowledge of data engineering tools (eg, SQL, Pandas, Spark) for data preprocessing. Soft Skills: Strong problem-solving skills and a proactive approach to tackling challenges. Excellent communication skills to collaborate with technical and non-technical stakeholders. Ability to work in a fast-paced, team-oriented environment. Nice-to-Have: Experience with MLOps tools (eg, MLflow, Kubeflow) for model tracking and deployment. Familiarity with front-end or back-end development (eg, JavaScript, React, Node.js). Contributions to open-source AI projects or a portfolio showcasing relevant work. Why Join Us Opportunity to work on cutting-edge AI projects with real-world impact. Collaborative and innovative work environment with a focus on technical excellence. Access to state-of-the-art tools, technologies, and resources to fuel your success.
Pune
INR 22.5 - 25.0 Lacs P.A.
Work from Office
Full Time
Drive Volumes through channels of government, corporate and fleet sales Drive motivate dealer staff for corporate sales targets. Identify, Set achieve the segmentwise target for dealers Increase in Enquiry Generation through Corporate Channel Explore and create new business opportunities/ segments to expand our volume targets Ensure timely execution with end-to-end order and delivery process ownership. Participation in tender on time with both technical and commercial evaluation and proposal where applicable Business Development Opportunity - Specific focus Identify map existing upcoming key accounts/segments for incremental numbers, and customize product offerings where applicable Focus develop strategy to capture emerging segments Align policies strategies with HO + AO + Dealer Teams Engage with existing Key accounts add new accounts Customer centricity and Relationship Management Build maintain relationships with Key Accounts Work with AO (Sales + Customer Care) to address Customer Escalation within agreed timeframe Work with CX teams of dealers to evaluate CX for the specific and key accounts mapped to dealership Preferred Industries Consumer FMCG / Food Automotive Industry Education Qualification MBA; Post Graduate Dip in Mgmt General Experience Core Automotive Sales/ FMCG sales, Experience of 3- 8 years Critical Experience System Generated Core Skills Credit Management Consumer Focus Manpower Management Dealer Relationship Management Manpower Planning Market Acumen Sales Planning Capability Building System Generated Secondary Skills Capability Building Change Management Consultative Selling Statutory Compliance Designing Customer Experience Financial Management Identifying Customer Needs Market Intelligence Order Management Performance Management Product Knowledge Application Product Knowledge - Hybrid Vehicle Territory Coverage Optimization Working Capital Management
Pune
INR 6.0 - 7.0 Lacs P.A.
Work from Office
Full Time
Design development of complete Rear Axle Propeller shaft handling the same for product lifecycle from conceptual design to final launch/establishment in the field by virtue of following activities: Design Development of Rear axle Propeller shaft aggregates for commercial vehicles using cad tool like Catia V5. Should be knowledgeable to do the packaging of rear axle prop shaft in DMU. Knowledge of cad modelling and drafting on Catia V5 managing the part life cycle using Teamcenter. Target setting for performance, reliability, durability, cost weight etc. DFMEA / DFM / DFS / DFA / GDT / Tolerance stack up analysis. Identifying vehicles level and component level DVP requirements. Calculations Knowledge of Rear Axle Propeller shaft system. Knowledge of Wheels Tires would be added advantage Capture Benchmarking inputs and effective use of same in new designs as well as for VA/VE of existing designs Coordinating with supplier, Vehicle Integration team and internal Cross functional teams. Root cause analysis (Diagnosis) and issue resolution providing Engineering solutions for validation/Field issues. Effectively Handling customer complaint with respect to system providing Engineering solutions. Effective management of data by using PLM (Teamcenter). Experience 2 - 6 Yrs Industry Preferred Qualifications B. Tech / BE Mech General Requirements
Mumbai
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
-Follow up with the field team on status update of open cases assist with suggestions for quality closure -Ensure L1LC (Quick Connect), Binning TAT, Concern closure TAT as per the targets thorough the field team -Following up keeping track on timely closure of open concerns which are pending for more than 4 days -Ensure 100% DMS adherence by field team in terms L1LC, Binning Quality RCA -Taking up with MRC (Call Centre) for any delay in update to the field team regarding drop / transfer requests. -Updating to the field with inputs within 24 hrs, if Escalated to Level 2 -Track cases where the customer escalated of "no response" post L1LC updated in the system -Review random 20 RCA per RO per week for quality of Binning, RCA Closure remarks -Highlighting cases weekly with COC issues related to finance, overcharging, Additional amount asked for early delivery, forced accessories purchase, forces insurance purchase ensuring closure remarks have detailed steps of action taken -Sharing weekly reports insights to field, Highlighting Low performance areas of improvement -Automation of reports to field -Ensure 100% binning for the previous month by 4th of every month -Create / update content for learning sessions catering to various role holders for CX actions, DMS Power BI: -Newly recruited ASM/CCM/CEM -Newly recruited RSM/RCCM -GET -Dealer CRM / CRE -New Dealer Orientation -Preparation of Customer Escalation insights with actionable for Pre-Sales, Sales After Sales -Ensuring correct regional stakeholder to sign on POA basis the revised RO allocation -Visit to field MRC to understand processes, highlight gaps, take feedback, Cascade Best practices, etc. -Business sustainability audit -IT security audit" -Review and suggest changes for drafts as requested by the field team -Include Legal to share inputs for drafts on Critical cases -Include Tekline team to share inputs for drafts which are technical in nature -Ensuring Weekly Exceptional Delight circulation to the field team marketing team for Sales Service. -Monthly Delight Report release Preferred Industries Automotive Industry Education Qualification Graduation; MBA Preferred General Experience 3-4 Years in Automobile Industry (CRM pro, Airlines, Hospitality, eCommerce
Nagpur
INR 12.0 - 14.0 Lacs P.A.
Work from Office
Full Time
Analyse the technical complaints of the vehicle in the field Rectify defects in vehicles / overhaul aggregates Maintain and handle internet based warranty Ensure implementation of service processes at channel partners Development of secondary channel Feed back on companys as we'll as competitors products Training of service managers Work out special service support for strategic customers with channel partners Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target Secondary network for spare parts sales Guide channel partners for manpower/facilities/equipment optimisation Ensure profitability of workshops of channel partners MIS on service Spare parts inventory management Manging service gaurantee at the dealership Monthly visit to ASC and monitor his performance along with ASC coordinator Service camps on monthly basisc Monthly visits to customer and update M Response data Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
Mohali
INR 11.0 - 12.0 Lacs P.A.
Work from Office
Full Time
Deliver classroom & hands-on practical training sessions on tractor aggregates & farm machinery Demonstrate usage of workshop tools & equipment Develop training content for new products Create question bank for pre & post training tests Design & develop training handouts & wall charts Prepare quarterly training calender Cordinate with all stake holders for nomination of participants for training program Organize training programs at field location and drive "Training on Wheels" Preferred Industries Auto / Auto Equipment Automobile Auto Components Automotive Industry Tractor Auto ancilliary Education Qualification BE / B.Tech (Mechanical / Agriculture / Automobile) General Experience Good communication skills Interpersonnel skills Customer Focus Innovative mindset Computer skills: MS Office Language proficiecy: Hindi & English (proficiency in any other regional language will be an added advantage)
Mumbai
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
Mahindra & Mahindra is looking for Associate Sr. Manager - Design to join our dynamic team and embark on a rewarding career journey Design Team Leadership:Lead, mentor, and manage a team of designers, including graphic designers, UX/UI designers, and other design professionals Foster a collaborative and creative work environment Set clear goals and performance expectations for the team Design Strategy and Planning:Develop and communicate the design vision and strategy in alignment with the organization's goals Collaborate with stakeholders to define design project objectives, scope, and timelines Create design project plans, budgets, and resource allocations Design Quality and Standards:Establish and maintain design standards, guidelines, and best practices Ensure that design projects adhere to brand identity and quality standards Conduct regular design reviews and provide feedback for improvement Cross-functional Collaboration:Collaborate with cross-functional teams, including marketing, product development, and engineering, to align design efforts with overall product and business goals Act as a liaison between design and other departments to ensure effective communication and collaboration Project Management:Oversee the entire design project lifecycle, from concept development to final execution Monitor project progress, budgets, and timelines Identify and address project risks and challenges Design Tools and Resources:Ensure that the design team has access to the necessary tools, software, and resources Stay updated on industry trends and design technologies Recommend and implement design tools and software upgrades as needed Client and Stakeholder Engagement:Engage with clients, stakeholders, and internal teams to understand their design needs and preferences Present design concepts and proposals to clients and stakeholders Gather feedback and make necessary adjustments Performance Analysis and Reporting:Track and analyze the performance of design projects Provide regular reports to senior management on design team achievements and areas for improvement
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