Maintain daily order trackers (Excel/Google Sheets),Manage dispatches and track shipments with 3PL partners ,Escalate issues like delays, damages, and returns, Support order fulfillment on Shopify,
MahaVastu Remedies is a leading retail provider of Vastu Shastra solutions. We specialize in offering high-quality products, remedies and expect guidance to help our clients create harmonious and prosperous living and working environments. We also transform homes,offices, factories and commercial projects into powerhouses of success with our expert advice from a team of intuitive Acharyas. At Maha Vastu Remedies, we are committed to fostering a collaborative, innovative, and supportive work environment. We value our employees' contributions and strive to provide opportunities for professional growth and development. Location: Mahavastu Corp LLP, F-31, Basement, F-Block, Sector 63, Noida,Uttar Pradesh, 201301 Position : Customer Support Executive Experience Required: 2- 4 year Roles and Responsibility- Handle customer queries via calls, emails, and chats in a professional manner. Assist both domestic and international clients with their concerns, ensuring a smooth resolution. Manage and resolve customer queries efficiently through chat and calls. Maintain a high level of customer satisfaction by providing prompt and effective solutions. Keep track of customer interactions and update records in the CRM system. Work closely with internal teams to escalate and resolve complex issues. Follow up with clients to ensure their concerns are fully addressed. Identify customer needs and suggest suitable solutions or products. Stay updated on company products, and services to provide accurate information. Skills and Qualifications 2- 4year of experience in a customer support role. Excellent verbal and written communication skills in English. Ability to handle domestic and international clients professionally. Strong problem-solving skills and quick decision-making ability. Proactive approach to customer queries and issue resolution. Ability to manage customer queries effectively through both chat and calls. Ability to work in a fast-paced environment and multitask efficiently. What We Offer: A supportive work environment that encourages growth and innovation. Opportunity to contribute to a unique and impactful domain. Apply : You can apply through the naukri portal or send your updated resume to h r.mvr@mahavastu.com with the subject line "Application for customer care executive MahaVastu Remedies" .
Handle customer queries via calls, emails, and chats, ensuring timely resolution and high customer satisfaction. Update all interactions in the CRM.Track customer interactions in CRM, coordinate with teams for issue resolution, follow up.
About Company: MahaVastu Remedies is a leading retail provider of Vastu Shastra solutions, offering high-quality products and expert guidance to create harmonious homes and workplaces. With a team of intuitive Acharyas, we transform spaces into hubs of success. We foster a collaborative and growth-oriented work environment, valuing innovation and employee development. Job Title: Data Entry Operator Location: MahaVastu Remedies , F-321, F Block, Sector 63, Noida, Uttar Pradesh, 201301 Key Responsibilities: Maintain and update daily order processing trackers using Excel/Google Sheets. Enter accurate data in Excel sheets to support order and inventory management. Coordinate with Warehouse, Logistics, and Customer Support teams for smooth order flow. Communicate with 3PL partners for managing dispatches and deliveries. Monitor and escalate issues related to order delays, product damage, or returns. Key Skills: Proficient in MS Excel / Google Sheets (VLOOKUP, Pivot Tables, etc.) Strong attention to detail and ability to manage large data sets accurately.