Magnus Hotels & Serviced Apartments, Pune

Job Description: Front Office Executive Position* Front Office Executive Location: Magnus Vosiv Suites, Kalyani Nagar Pune Department: Front Office Reports To: Front Office Manager Job Summary: As a Front Office Executive, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out experience. Your role is essential in creating a welcoming environment and maintaining the hotel's reputation for outstanding guest satisfaction. Key Responsibilities: - Guest Reception: Greet guests warmly upon arrival, assisting with check-in and check-out procedures. - Reservations Management: Handle phone and online reservations, ensuring accuracy and attention to detail. - Guest Assistance: Address guest inquiries and concerns promptly, providing information about hotel services and local attractions. - Billing and Payments: Process payments and manage billing inquiries, ensuring all transactions are recorded accurately. - Communication: Coordinate with other hotel departments to fulfill guest requests and resolve issues. - Front Desk Operations: Maintain front desk operations, including managing the switchboard and keeping the reception area organized. - Customer Service: Uphold high standards of customer service, striving to exceed guest expectations at every opportunity. - Record Keeping: Maintain accurate records of guest information, preferences, and special requests. Qualifications: - Previous experience in a hotel or customer service role preferred. - Strong communication and interpersonal skills. - Proficiency in computer systems and hotel management software. - Ability to work flexible hours, including weekends and holidays. Job Type: Full-time Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Flexible schedule Food provided Internet reimbursement Schedule: Day shift Morning shift Supplemental Pay: Overtime pay Ability to commute/relocate: Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Front desk: 1 year (Required) Work Location: In person