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L2 support Zensar Technologies

0.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams. Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs. Support users (clinical and administrative) with application usage, configurations, and minor enhancements. Coordinate with vendors and technical teams for complex problem resolution. Document solutions, contribute to knowledge base articles, and provide training where needed. Support system updates, patches, and validation activities under IT governance. Ensure compliance with healthcare regulations and data privacy standards. These are some of the medical tools the client h...

Posted 4 months ago

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