Job Title: Chief People & Culture Officer Location: Mumbai Department: Human Resources / People Operations Reporting To: CEO Role Overview The Senior HR Leader will be responsible for leading the people strategy across all outlets and the head office. This role combines hands-on HR management for frontline staff with strategic leadership at the executive level. The leader will drive culture, employee engagement, talent development, and new people initiatives, while ensuring HR policies and practices support both operational excellence and business growth. P&L accountability and alignment with business objectives are key. Key Responsibilities Strategic Leadership & Culture Serve as a cultural steward, shaping and championing a people-first, high-engagement environment across all locations. Embed HR strategy into business decision-making, contributing to organizational planning, growth, and transformation. Lead initiatives to foster a sense of purpose, belonging, and happiness among all employees—from store staff to head office leaders. Own the employee experience, ensuring alignment between company values, internal communications, and daily practices. Talent Management & Development Design and execute talent acquisition strategies for both entry-level store staff and head office roles, ensuring a strong pipeline of future leaders. Oversee onboarding, training, and upskilling programs to promote operational excellence and career growth. Champion leadership development and succession planning to build a resilient, future-ready organization. Employee Engagement & Retention Implement employee engagement and empowerment programs that drive retention, motivation, and customer-centricity. Regularly gather and act on employee feedback through surveys, forums, and one-on-ones to continuously improve the workplace. Manage recognition, rewards, and well-being initiatives, including flexible scheduling and mental health support. Policy, Compliance & Operations Develop, implement, and manage HR policies and SOPs tailored for the business, ensuring compliance with labour laws and industry best practices. Oversee payroll, attendance, and HR operations for multi-location teams, leveraging technology for efficiency and transparency. Address employee relations, grievances, and disciplinary matters with fairness and empathy. Business Partnership & P&L Accountability Partner with the CEO, CFO, and GMs to align people strategies with business goals and financial targets. Use HR analytics to drive data-informed decisions on productivity, turnover, and workforce planning. Contribute to budgeting, cost management, and ROI analysis of HR initiatives. Key Requirements Proven experience (7+ years) in senior HR leadership roles, ideally in QSR, retail, hospitality, or multi-location environments. Demonstrated success in culture-building, employee engagement, and talent development across diverse, distributed teams. Strong business acumen and experience with P&L impact, budgeting, and strategic planning. Expertise in HR operations, policy development, and compliance for frontline and corporate staff. High emotional intelligence, resilience, and ability to lead through change. Excellent communication, stakeholder management, and digital HR skills. Bachelor’s/Master’s in Human Resources, Organizational Psychology, or related field. Hands-on experience with employee engagement platforms such as Culture Amp or Office Vibe a plus
Bringing Donuts to Every Desk & Event! Manager – Corporate & Bulk Orders (ODC) | Mumbai | Full-time Mad Over Donuts is hiring an energetic Manager – Corporate & Bulk Orders to lead corporate sales, bulk orders, and outdoor catering operations. Perfect for someone who loves B2B relationships, event coordination, and food retail! What you’ll do: Drive corporate & institutional sales (inquiries, quotes, closures) Manage bulk orders & outdoor catering execution Build strong client & event planner relationships Oversee logistics, delivery planning & quality control Analyse sales data & follow up for repeat business What we’re looking for: 2–5 years’ experience in B2B/corporate sales, F&B, or hospitality Strong communication, negotiation & coordination skills Experience with large orders/events preferred Ability to multitask & travel locally as needed Why join us? Competitive pay & performance rewards Exciting growth opportunities in a fast‑growing QSR brand Be part of memorable events & corporate celebrations.
Delivering Happiness, One Donut at a Time! E-Commerce & Digital Channel Representative – Mad Over Donuts (Mumbai) Mad Over Donuts is hiring a E-Commerce & Digital Channel Representative to drive and manage delivery sales across our QSR outlets. The role focuses on boosting sales via platforms like Swiggy, Zomato & MagicPin, ensuring smooth delivery operations, and enhancing customer satisfaction. What you’ll do: Manage daily delivery sales & operations for outlets Drive growth through online delivery platforms & campaigns Analyse sales data & KPIs to optimize performance Coordinate with store teams & delivery partners Maintain brand standards across all delivery channels What we’re looking for: Bachelor’s degree in Business/Hospitality or related field 3–4 years’ experience in sales, delivery ops, or QSR Strong knowledge of delivery platforms Excellent communication & analytical skills Flexibility to work weekends/peak hours Why join us? Competitive pay Career growth opportunities in a fast‑growing QSR brand Exposure to India’s dynamic food delivery ecosystem
As an E-Commerce & Digital Channel Representative at Mad Over Donuts in Mumbai, your primary responsibility will be to drive and manage delivery sales across the Quick Service Restaurant (QSR) outlets. Your focus will include boosting sales through various online platforms such as Swiggy, Zomato & MagicPin, ensuring the smooth functioning of delivery operations, and ultimately enhancing customer satisfaction. Your key responsibilities will include managing daily delivery sales and operations for the outlets, driving growth through online delivery platforms and campaigns, analyzing sales data and Key Performance Indicators (KPIs) to optimize performance, coordinating with store teams and delivery partners, and maintaining brand standards across all delivery channels. To excel in this role, we are looking for candidates with a Bachelor's degree in Business/Hospitality or a related field, along with 3-4 years of experience in sales, delivery operations, or the Quick Service Restaurant industry. Strong knowledge of delivery platforms, excellent communication and analytical skills, as well as the flexibility to work weekends and peak hours will be essential for success in this position. By joining Mad Over Donuts, you will have the opportunity for career growth in a fast-growing QSR brand and exposure to India's dynamic food delivery ecosystem.,
Delivering Happiness, One Donut at a Time! E-Commerce & Digital Channel Representative – Mad Over Donuts (Mumbai) Mad Over Donuts is hiring a E-Commerce & Digital Channel Representative to drive and manage delivery sales across our QSR outlets. The role focuses on boosting sales via platforms like Swiggy, Zomato & MagicPin, ensuring smooth delivery operations, and enhancing customer satisfaction. What you’ll do: Manage daily delivery sales & operations for outlets Drive growth through online delivery platforms & campaigns Analyse sales data & KPIs to optimize performance Coordinate with store teams & delivery partners Maintain brand standards across all delivery channels What we’re looking for: Bachelor’s degree in Business/Hospitality or related field 3–4 years’ experience in sales, delivery ops, or QSR Strong knowledge of delivery platforms Excellent communication & analytical skills Flexibility to work weekends/peak hours Why join us? Competitive pay Career growth opportunities in a fast‑growing QSR brand Exposure to India’s dynamic food delivery ecosystem
Job Description About the Role: Mad Over Donuts is seeking a dynamic professional to drive our corporate sales, manage bulk orders, and oversee outdoor catering operations. If you thrive in building B2B partnerships, coordinating events, and ensuring exceptional customer experiences, this role is for you! Key Responsibilities: Lead corporate and institutional sales – from handling inquiries to closing deals Manage end-to-end bulk order planning and execution for corporate and private clients Coordinate and execute outdoor catering events, ensuring seamless delivery and service Build and nurture relationships with corporate clients, event agencies, and planners Oversee logistics, delivery schedules, and quality standards for large-scale orders Track sales performance, prepare reports, and drive repeat business opportunities What We’re Looking For: 2–5 years of experience in B2B sales, corporate accounts, hospitality, or F&B industry Proven skills in client relationship management, negotiation, and coordination Prior experience managing large orders, events, or catering operations is an advantage Strong organizational and multitasking ability with an eye for detail Willingness to travel for client meetings and event execution