1272 Macos Jobs - Page 8

Job Description Provide front-line technical support to end-users, addressing and resolving IT-related issues promptly and professionally. Troubleshoot hardware and software problems, offering remote or on-site assistance as required. Assist in maintaining and upgrading computer systems, servers, and network infrastructure. Monitor and perform routine maintenance tasks to ensure system stability and security. Install, configure, and update software applications, including operating systems and business software. Ensure software licenses are properly managed and adhered to. · Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent workProficiency in common operating systems (Windows, macOS) and office software. · Familiarity with network and security concepts. · Ability to work independently and as part of a team. · Adept at multitasking and managing priorities in a dynamic environment. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Weekend availability Supplemental Pay: Performance bonus Application Question(s): How many years of experience do you have as Hardware & Network Engineer? Work Location: In person

Job Summary: We are seeking a skilled and proactive IT Engineer to join our team. The ideal candidate should have strong expertise in networking , hardware troubleshooting , and software support . This role involves maintaining the company's IT infrastructure, ensuring seamless network performance, and providing end-user technical support. Key Responsibilities: Install, configure, and maintain hardware systems including desktops, laptops, printers, and other peripherals. Manage and troubleshoot network issues including routers, switches, firewalls, and wireless access points. Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connectivity. Provide technical support for software applications and operating systems (Windows, macOS, Linux). Perform regular system upgrades, patch management, and security updates. Maintain documentation for systems configurations, network diagrams, and asset inventory. Collaborate with vendors and service providers for hardware/software procurement and support. Implement and monitor backup and disaster recovery solutions. Ensure cybersecurity best practices across all IT systems. Provide timely support to users and log support tickets as needed. Education & Experience: Bachelor’s degree in Information Technology, Computer Science, or a related field. 3+ years of experience in IT support or network/system administration. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Provident Fund Shift: Day shift Application Question(s): Are you comfortable with sanand location ? Work Location: In person

Technical Support Engineering Noida, Uttar Pradesh, India Date posted Jul 22, 2025 Job number 1832234 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 0% to 25% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. Practical experience in technical support or help desk roles within a Microsoft Office environment. Proficiency in Microsoft Office apps including Word, Excel, and PowerPoint, with the ability to support end-users and resolve productivity issues efficiently. Hands-on experience with M365 Apps for Office Deployment using tools such as the Office Deployment Tool (ODT), Configuration Manager, or Intune, including managing updates and troubleshooting installations. Solid understanding of Microsoft Entra ID (formerly Azure AD), including user authentication, troubleshooting sign-in issues, error codes, and basic integration scenarios. Familiarity with core Windows OS concepts such as Active Directory, operating system security, performance, and user account management. Basic knowledge of networking fundamentals including TCP/IP, network protocols, and devices. Understanding of DNS operations—ability to troubleshoot name resolution issues, configure DNS settings, and grasp how DNS interacts with Active Directory and Office apps. Exposure to mobile device management (MDM) concepts and troubleshooting app hang or sync issues on iOS/macOS/Windows platforms. Experience using diagnostic and monitoring tools like Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, Fiddler, and Charles. Excellent problem-solving skills with the ability to analyze and resolve complex technical issues methodically. Strong communication skills, both written and verbal, to deliver technical guidance and interact effectively with stakeholders, peers, and end-users. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We are seeking a skilled Desktop Support Engineer to provide technical assistance to our Mumbai-based team. You will be responsible for resolving hardware/software issues, maintaining IT infrastructure, and ensuring seamless operations for end-users in a fast-paced environment. Key Responsibilities: Troubleshoot and resolve desktop/laptop hardware, software (Windows/macOS), and network issues. Install, configure, and maintain IT equipment (printers, scanners, peripherals). Provide remote/onsite support for Mumbai office employees via ticketing system. Manage user accounts, permissions, and security protocols in Active Directory. Collaborate with network administrators for server maintenance and cybersecurity compliance. Document solutions and maintain IT asset inventory. Mandatory Requirements: Experience: Fresher or 2+ years in desktop support or IT helpdesk roles. Technical Skills: OS: Windows 10/11, macOS, basic Linux Tools: Active Directory, Office 365, VPN, MDM Networking: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting Education: Diploma/Degree in IT, Computer Science, or relevant certifications (CompTIA A+, Microsoft Certified Professional). Location: Mumbai-based (ready for on-site work). Preferred Qualifications: Experience with ITSM tools (ServiceNow, Jira). Knowledge of scripting (PowerShell/Bash). Familiarity with cloud platforms (Azure, AWS). Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 1 week Pay: ₹250,000.00 - ₹350,000.00 per year Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): How many years of desktop support experience do you have? Are you comfortable working onsite in Mumbai? Are you interested in temporary IT support roles (Backup or On-Call)? Education: Diploma (Required) Experience: Desktop support: 1 year (Required) Active Directory: 1 year (Required) Windows: 1 year (Required) Computer hardware: 1 year (Required) Location: Maldah, West Bengal (Required) Work Location: In person

About Wishlink - Wishlink is on a mission to revolutionize the creator economy and redefine how people shop. We're all about providing every user with a highly personalized shopping experience guided by creators, so they can find exactly what they want, in a very short time, while improving their online shopping experience severalfold. We are shaping a new era at the intersection of two of the most prominent aspects of the internet- e-commerce and social media. Team and Investors We're 3 founders, Chandan, Shaurya, and Divyansh, with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did)! We are based out of Gurugram. We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital. Why Join Us? Exciting Problem The way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on eCommerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop in an easier and more exciting way. Immense Scale In just 3 years of existence, Wishlink is used by over 900k users daily to discover and shop products online. This number has grown over 3x in the last 4 months. Stellar Team Wishlink is all about its people. Our business and engineering teams are young and energetic, come from stellar backgrounds, and are dedicated towards a common goal. Also, we have a LOT of fun! Growth Opportunity We have grown remarkably in the last 4 months and are doing a monthly GMV of over Rs. 200cr. We are working with over 20,000 content creators and 250+ brands and eCommerce marketplaces including Amazon, Flipkart, Myntra, Nykaa, Ajio, H&M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more. Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled eCommerce space, have the chance to work at an emerging consumer-tech startup and be an integral part of this dynamic journey. Responsibilities- Watch Reels and YouTube videos every day & level up on your fashion sense! Gather and understand requirements for new product features Define system design and functionality to be implemented to deliver said feature Break down large tasks into small chunks and execute them promptly Write maintainable and scalable code, and know when to trade code quality for faster delivery Communicate with both technical and non-technical teams to identify and solve roadblocks in advance Suggest and implement 10x improvements in the current product which technology can enable Solve new business problems using technology every day Requirements If you are a content creator yourself or have worked closely in the social media space - we like you already :) Business-oriented problem-solving mindset Willing to work in a fast-paced startup environment and follow Agile practices 5 to 8 years of experience in building web applications using either React.js or Django, along with willingness to write code in Django or React.js respectively Willingness to learn new stacks and technologies to solve new business problems Familiar with REST API design principles Proficient in using Linux-based systems (any of Ubuntu/CentOS/MacOS/etc) and bash Proficient and experienced in using Git for collaborative development Aware of common design patterns, good coding, and documentation practices Past experience in AdTech/MarTech or eCommerce domain is a plus Above everything, willing to learn continuously and keep improving

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up. About the role: JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on various applications, services running on Windows, Mac or Linux machines/servers, their interaction with the OS/kernel and working with back end services that these applications/services interact with. Device Management services are key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services, Device Management provides the foundation for our solutions, both cloud and device based. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security. What you’ll be doing: Primarily working with Go, along with Swift, C#, C++, and Node.js for cross-platform applications on Windows, macOS, and Linux Gaining or utilizing expertise in areas like Windows services, kernels, Event Loggers, Mac Launch daemons, and macOS internals Collaborating with architects, UX designers, and DevOps to ensure our systems are highly available, scalable, and deliver exceptional user experiences Working within a Scrum framework to drive agile development Learning and working with mTLS protocols and related security concepts. Prior experience in these areas is a plus Using OAuth/OIDC flows for secure user authentication and service access Writing Unit test cases, Functional test cases, acceptance tests along with automating these test cases Contributing to the future of our Device Management services by participating in strategic planning and scoping sessions with product managers Embodying our core values: building strong connections, thinking big, and striving to improve by 1% every day We’re looking for: 5-10 years experience developing MAC, Windows, or Linux applications (including integration with third-party applications) in a variety of programming languages like Swift, Node JS, C Sharp, C++ and Golang. Experience in one of them is a must Experience using one of the public cloud providers (AWS, GCP or Azure) with CI/CD pipelines (preferably Github Action) to build, test and deploy Willingness to mentor junior members of the team Bonus points if you have experience with Services, event logger, Kernel in Windows OS and/or Launch demon, app hosting in Mac Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #BI-Remote

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up. About the role: JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on various applications, services running on Windows, Mac or Linux machines/servers, their interaction with the OS/kernel and working with back end services that these applications/services interact with. Device Management services are key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services, Device Management provides the foundation for our solutions, both cloud and device based. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security. What you’ll be doing: Primarily working with Go, along with Swift, C#, C++, and Node.js for cross-platform applications on Windows, macOS, and Linux Gaining or utilizing expertise in areas like Windows services, kernels, Event Loggers, Mac Launch daemons, and macOS internals Collaborating with architects, UX designers, and DevOps to ensure our systems are highly available, scalable, and deliver exceptional user experiences Working within a Scrum framework to drive agile development Learning and working with mTLS protocols and related security concepts. Prior experience in these areas is a plus Using OAuth/OIDC flows for secure user authentication and service access Writing Unit test cases, Functional test cases, acceptance tests along with automating these test cases Contributing to the future of our Device Management services by participating in strategic planning and scoping sessions with product managers Embodying our core values: building strong connections, thinking big, and striving to improve by 1% every day We’re looking for: 5-10 years experience developing MAC, Windows, or Linux applications (including integration with third-party applications) in a variety of programming languages like Swift, Node JS, C Sharp, C++ and Golang. Experience in one of them is a must Experience using one of the public cloud providers (AWS, GCP or Azure) with CI/CD pipelines (preferably Github Action) to build, test and deploy Willingness to mentor junior members of the team Bonus points if you have experience with Services, event logger, Kernel in Windows OS and/or Launch demon, app hosting in Mac Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #BI-Remote

🚀 Join the Innovation at Moon Technolabs !! we’re more than just a company—we’re a community of innovators driven by excellence and a passion for technology. Whether you're an experienced developer or just starting your career, we provide the perfect platform for your skills to shine. 🌟 🔥DevOps Engineer | 5+ Yrs 📍 Location: Sola, Ahmedabad 💼 Work Mode: Onsite Only Primary Responsibilities: 1. Design, implement, and maintain CI/CD pipelines using Jenkins and other tools to automate the deployment process. 2. Develop and manage infrastructure as code using Terraform for multi-cloud environments (AWS, Azure, GCP). 3. Set up, configure, and optimize containerized applications using Docker and Kubernetes for scalable deployment. 4. Implement configuration management and automation workflows using Ansible. 5. Monitor, troubleshoot, and improve server and application performance on Linux-based systems. 6. Configure and optimize web servers like Apache2 and Nginx for high availability and performance. 7. Ensure system security, reliability, and scalability in cloud and on-premise environments. 8. Collaborate with development teams to integrate DevOps best practices into the software development lifecycle. 9. Document processes, configurations, and workflows to enable knowledge sharing within the team. 10. Stay updated on the latest DevOps tools and trends to ensure optimal infrastructure and pipeline configurations. Technical Requirements: Programming Languages: 1. Bash/Shell scripting 2. Python (optional) 3. Groovy (for Jenkins pipelines) Frameworks and Tools: 1. Jenkins 2. Terraform 3. Ansible 4. Git Operating Systems: 1. Linux (Ubuntu, CentOS, Debian) 2. macOS 3. Windows Cloud Services: 1. AWS (EC2, Lambda, S3, RDS) 2. Azure (VMs, AKS, Pipelines) 3. Google Cloud Platform (GKE, Cloud Functions) Other Tools and Technologies: 1. Docker 2. Kubernetes 3. Apache2 / Nginx Come be a part of our journey and help shape the future of technology in India. Let’s build something extraordinary together! 📩 How to Apply: Send your updated CV to Shivani@moontechnolabs.com, Apply on job post or connect with us directly: 📞 +91-7984828585

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 0% to 25% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. Practical experience in technical support or help desk roles within a Microsoft Office environment. Proficiency in Microsoft Office apps including Word, Excel, and PowerPoint, with the ability to support end-users and resolve productivity issues efficiently. Hands-on experience with M365 Apps for Office Deployment using tools such as the Office Deployment Tool (ODT), Configuration Manager, or Intune, including managing updates and troubleshooting installations. Solid understanding of Microsoft Entra ID (formerly Azure AD), including user authentication, troubleshooting sign-in issues, error codes, and basic integration scenarios. Familiarity with core Windows OS concepts such as Active Directory, operating system security, performance, and user account management. Basic knowledge of networking fundamentals including TCP/IP, network protocols, and devices. Understanding of DNS operations—ability to troubleshoot name resolution issues, configure DNS settings, and grasp how DNS interacts with Active Directory and Office apps. Exposure to mobile device management (MDM) concepts and troubleshooting app hang or sync issues on iOS/macOS/Windows platforms. Experience using diagnostic and monitoring tools like Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, Fiddler, and Charles. Excellent problem-solving skills with the ability to analyze and resolve complex technical issues methodically. Strong communication skills, both written and verbal, to deliver technical guidance and interact effectively with stakeholders, peers, and end-users. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Title: Associate IT Support Experience Required: 1+ Years Type: Full-Time Location: Paschim Vihar, Delhi Job Summary: We are looking for a proactive and skilled IT Support & Network Executiv e to ensure smooth technical operations and prevent disruptions across our workspace and studio setup. The ideal candidate will be responsible for managing network systems, providing day-to-day IT support, maintaining studio equipment, and troubleshooting hardware/software issues . Key Responsibilities : Manage and maintain office and studio network infrastructure Troubleshoot and resolve hardware, software, and connectivity issues Provide technical support to staff for desktops, laptops, printers, and applications Oversee and maintain studio equipment, ensuring readiness for recording or live sessions Coordinate with external vendors for IT-related requirements or escalations Maintain IT inventory and documentation of support activities Ensure data security and backup processes are in place Qualifications & Skills : Minimum 1 year of relevant experience in IT support and network management Strong knowledge of troubleshooting Windows/macOS systems, routers, switches, and basic networking Experience managing studio/AV equipment will be a plus Excellent analytical and problem-solving skills Ability to work under pressure and manage multiple tasks Certifications like CompTIA A+, Network+, or equivalent are preferred Good communication and coordination skills

We are seeking a skilled Desktop Support Engineer to provide technical assistance to our Mumbai-based team. You will be responsible for resolving hardware/software issues, maintaining IT infrastructure, and ensuring seamless operations for end-users in a fast-paced environment. Key Responsibilities: Troubleshoot and resolve desktop/laptop hardware, software (Windows/macOS), and network issues. Install, configure, and maintain IT equipment (printers, scanners, peripherals). Provide remote/onsite support for Mumbai office employees via ticketing system. Manage user accounts, permissions, and security protocols in Active Directory. Collaborate with network administrators for server maintenance and cybersecurity compliance. Document solutions and maintain IT asset inventory. Mandatory Requirements: Experience: Fresher or 2+ years in desktop support or IT helpdesk roles. Technical Skills: OS: Windows 10/11, macOS, basic Linux Tools: Active Directory, Office 365, VPN, MDM Networking: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting Education: Diploma/Degree in IT, Computer Science, or relevant certifications (CompTIA A+, Microsoft Certified Professional). Location: Mumbai-based (ready for on-site work). Preferred Qualifications: Experience with ITSM tools (ServiceNow, Jira). Knowledge of scripting (PowerShell/Bash). Familiarity with cloud platforms (Azure, AWS). Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 1 week Pay: ₹250,000.00 - ₹350,000.00 per year Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): How many years of desktop support experience do you have? Are you comfortable working onsite in Mumbai? Are you interested in temporary IT support roles (Backup or On-Call)? Education: Diploma (Required) Experience: Desktop support: 1 year (Required) Active Directory: 1 year (Required) Windows: 1 year (Required) Computer hardware: 1 year (Required) Location: Maldah, West Bengal (Required) Work Location: In person

Curriculum Development and Lesson Planning: Design, develop, and update comprehensive lesson plans, training modules, and course materials (e.g., presentations, handouts, exercises). Customize training content to meet the specific needs and skill levels of different learner groups (e.g., beginners, corporate professionals, students). Incorporate the latest technological advancements and industry best practices into training programs. Instruction and Delivery: Deliver engaging, interactive, and hands-on training sessions in both individual and group settings. Instruct on a wide range of computer topics, which may include: Computer Fundamentals: Hardware, software, operating systems (Windows, macOS, Linux). Productivity Suites: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace. Programming Languages: Python, Java, C++, HTML, CSS, JavaScript, etc. Web Development Digital Literacy: Internet usage, email, online safety. Specialized Software: TallyPrime, AutoCAD, Photoshop, etc. Emerging Technologies: Basic concepts of AI, Machine Learning, Cloud Computing, etc. Utilize various teaching methodologies and educational technology tools to enhance learning outcomes. Facilitate practical exercises and real-world projects to reinforce learning. Student Assessment and Support: Assess student progress through assignments, quizzes, practical tests, and examinations. Provide constructive feedback and individualized support to help students improve and build confidence. Monitor and track student advancement throughout the course duration. Address student queries and provide technical assistance during training sessions. Classroom/Lab Management: Maintain an orderly, positive, and conducive learning environment. Ensure computer laboratories and training equipment are in excellent working condition. Perform basic troubleshooting of hardware and software issues that may arise during training. Professional Development Reporting: Stay updated with the latest trends in computer technology, software, and training methodologies. Participate in professional development activities and seek relevant certifications. Maintain accurate records of training attendance, progress, and feedback. Prepare reports on training effectiveness and student performance for management. This job is provided by Shine.com

Job Title: IT Support Engineer Location: Mysore Job Type: Full-Time Experience: 2+ years Shift: 5.30 PM to 2.30 AM (including support for international clients) Job Summary: We are seeking a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate must possess excellent communication skills and experience in handling both onsite and remote support for Internal and External clients located globally.. This role requires a proactive individual with a problem-solving mindset and a strong understanding of IT systems and support processes. Key Responsibilities:- Provide Level 1 and Level 2 IT support to end-users, both onsite and remotely. Troubleshoot and resolve hardware, software, network, and printer issues. Support international users across different time zones via email, chat, voice, or remote tools. Install, configure, and maintain IT systems, laptops, desktops, mobile devices, and applications. Manage user access, email accounts, and system permissions. Document issues, solutions, and maintain support logs in the ticketing system. Coordinate with vendors and escalate issues to Level 3/Infrastructure teams when needed. Provide on-site support for office IT setups, conferences, and user onboarding/offboarding. Provide administration of IT systems, including patch management, anti-virus management, asset management, packaging, and software updates. Respond to support requests via phone, email, AWSConnect, WebChat, WhatsApp or in person, ensuring timely resolution and excellent customer service. Requirements:- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Minimum 2 years of IT support experience, preferably in an international support environment. Strong verbal and written communication skills. Hands-on experience with Windows, macOS, Office 365, Active Directory, and remote tools (TeamViewer, AnyDesk, etc.). Knowledge of basic IT Infrastructure concepts like LAN, DNS, DHCP, VPN, VM , Servers etc. Ability to multitask, prioritize, and work independently in a fast-paced environment. Flexible to work in US shifts and provide international support. Nice to Have:- ITIL Foundation certification. Experience supporting cloud-based tools (Azure, M365 Admin Center, etc.). Familiarity with ticketing tools like ServiceNow, Jira, or Fresh service.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary We’re looking for an outstanding IT Technician (Help Desk Support) to help spread the Wiz magic. Reporting to the Global IT Manager, you will work in India as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe Please note: This person must be based in India. What You’ll Do Provide tier 1 support for all end users both remotely and in person Provide in-office executives with a white glove IT experience Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software Participate in asset management activities related to both hardware and software Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally Draft and update detailed internal and end user facing documentation related to supported technologies and processes Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs. Stay current on technologies used by the company and all internal changes, and train employees on best practices What You’ll Bring 2+ years of experience supporting end users both in-person and remotely Past experience providing white glove support for C-Suite and Executives Significant experience providing software support to Windows and macOS users Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure Preferred Qualifications Professional experience with cloud service providers such as AWS, GCP, and Azure Demonstrable, strong interest in security and cloud technologies Fluency in operating within highly regulated environments Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

Job Title: Full Stack Developer Location: Noida - Sector 62 Job Type: Full-time Experience: 2-5 years About the Role: We are seeking a highly skilled and motivated Full Stack Developer to join our growing team. The ideal candidate will have a strong understanding of both frontend and backend technologies, and be able to take a project from concept through implementation and maintenance. Key Responsibilities: Design, develop, and maintain scalable web applications. Collaborate with UI/UX designers, product managers, and developers. Create APIs and integrate third-party services (REST, GraphQL, Webhooks). Write clean, maintainable, and efficient code. Ensure application performance, quality, and responsiveness. Participate in code reviews, testing, and debugging. Maintain documentation for code, processes, and systems. Stay updated with new technologies and frameworks. Required Skills and Qualifications: Proficiency in any backend development framework, but Python / Django preferred Solid experience working on both Linux and macOS Comfort with Docker and container-based development workflows Deep knowledge of Git, including advanced version control workflows Strong understanding of REST API design principles Strong analytical and problem-solving skills. Good to Have: Mobile: React Native / Flutter. Testing: Jest, Mocha, Selenium. Real-Time Tech: GraphQL, WebSockets. Security best practices. Education: Bachelors/Masters degree in Computer Science, Engineering, or related field. Why Join Us: Fast-paced, collaborative environment. Work on cutting-edge technologies. Flexible work culture. Competitive compensation and benefits.

Role Description This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues. Responsibilities Technical Support : Provide first-level support to clients and internal teams via email, phone, and remote desktop tools. Troubleshooting : Diagnose and resolve hardware, software, and network-related issues in a timely manner. System Maintenance : Assist in the setup, configuration, and maintenance of company systems, hardware, and software. User Support : Guide users through problem-solving processes and provide training on software or system use when necessary. Escalation : Identify complex issues and escalate them to the appropriate team or department when needed. Documentation : Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system. Software Installation : Support the deployment of new software and updates, ensuring compatibility and smooth operation. Network Management : Assist with basic network troubleshooting, including connectivity issues and minor server maintenance. Incident Reporting : Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems. Requirements Experience 2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment. Experience working remotely and supporting international clients is a plus. Technical Skills Strong knowledge of Windows, macOS, and/or Linux operating systems. Familiarity with cloud services (e.g., AWS, Google Cloud, Azure). Experience with IT support tools (e.g., remote desktop applications, ticketing systems). Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.). Experience with hardware troubleshooting and maintenance. Communication Skills Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus). Ability to explain complex technical issues to non-technical users. Problem-Solving : Strong analytical and problem-solving skills with the ability to work independently. Customer Service : Experience in delivering outstanding customer support and service in a fast-paced environment. Compensation $1,000 - $2,000 per month, paid in USD depending on experience Detail sIndependent contractor agreement paid 2x monthly .Client has a desire for long term commitment .

Apply Now India About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose – Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux. The Opportunity: This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it. What we need : For our team in India offices, Gurgaon and Pune, we are looking for candidates with experience in supporting and managing Desktop, Network and IT Infrastructure. In this Role, you’ll get to: Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting. Owning all aspects of the local office support. Infrastructure and Desktop. Supporting Office infrastructure and network. Building laptops and setting up workstations. Ensure endpoints meet the security KPIs (Patching, OS and AV) Maintaining and tracking IT inventory. Proficient in Azure/Active Directory users and computers management Proficient in Enterprise systems management tool such as Intune, Configuration Manager, Kace, Altiris Proficient in mass computer deployment solution such as Autopilot and JAMF In-depth knowledge of Windows/MacOS/Office in corporate environment Willing to travel, work shifts and do on-call. Ability to work independently and as a team player. What you’ll Need to Succeed: 3 years’ experience in supporting office, network and desktop infrastructure. English: full professional fluency. Ownership, you look for solutions and do not pass on problems. Customer Service minded, all the way. The desire to keep up with the latest technologies and stay ahead of the curve. Great communication and interpersonal skills; a good sense of humor is always a plus Must be a team player. Benefits WFH Set Up Allowance Employee discount for accommodation globally Global team of 90+ nationalities 40+ offices and 25+ countries Annual CSR / Volunteer Time off Benevity Subscription for employee donations Volunteering opportunities globally Free Headspace subscription Free Odilo & Udemy subscriptions Access to Employee Assistance Program (third party for personal and workplace support) Enhanced Parental Leave Life, TPD & Accident Insurance #Gurgaon #India #Gurugram #Pune Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Copy Link Line WeChat LinkedIn Email

We are looking for professionals with solid experience in setting up and running IT Help Desk and Desktop Support operations aligned with IT Service Management (ITSM) and ITIL processes. The ideal candidate will have experience establishing support processes from the ground up , and working in a global, multi-language technical Help Desk environment . Key Responsibilities & Required Skills: Experience : 15 + years Proven experience in building and implementing Help Desk and Desktop Support processes from scratch (in multiple geographies) , including tool selection, finance management, SOP documentation, escalation workflows, and performance metrics. Strong understanding and hands-on application of ITIL best practices and ITSM frameworks . Ability to support and manage multi-channel service requests , including: Voice support Live chat Tickets via service desk tools Email-based queries Experience in providing end-user desktop support for hardware, software, OS, and peripheral troubleshooting across Windows/macOS environments. Familiarity with tools such as ServiceNow, Jira Service Management, Freshservice , or similar ITSM platforms. Track record of driving operational efficiency through: Self-service enablement (e.g., user knowledge bases, FAQs) Automation initiatives (e.g., auto ticket routing, password reset bots) Ability to support a global workforce across multiple time zones and languages. Excellent interpersonal, communication, and customer service skills. Experience working in cross-functional teams to implement improvements, conduct root cause analysis, and reduce incident volumes.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Lead Associate – EUC Platform We are seeking candidates with good hands-on experience in macOS support, Agentic systems, and application packaging. A foundational understanding of integrating Generative AI capabilities—such as working with OpenAI APIs and prompt engineering—is highly desirable. The role also requires experience with cloud deployments and a solid working knowledge of device management tools like SCCM or equivalent Responsibilities Design, develop, and implement solutions leveraging Generative AI technologies, including integration of OpenAI APIs into enterprise workflows or applications. Create, test, and optimize prompts for various use cases to ensure accurate and contextually relevant AI responses. Collaborate with cross-functional teams to identify opportunities for AI-driven automation, personalization, or decision support. Monitor API usage, performance, and cost to ensure scalable and efficient implementation of AI features. Stay updated on advancements in large language models (LLMs), prompt engineering techniques, and AI safety best practices. Build reusable prompt libraries and maintain documentation for internal teams and stakeholders. Troubleshoot AI integration issues and provide guidance on fine-tuning responses for business-specific requirements. Thin Clients, MACs, Chrome Books support added advantage. Excellent in customer calls/Meeting/escalation handling & delivery for 24/7 IT operations, able to work on pressure. Good communication Skills Inspect and troubleshoot HTTP request headers, payloads, and responses from OpenAI APIs, addressing issues such as authentication failures, rate limits, timeouts, and malformed inputs. Analyze prompt structures to diagnose inconsistent or irrelevant AI responses, and refine instructions to reduce issues like hallucinations, leakage, or unexpected completions. Investigate and resolve slow API response times or high inference latency caused by model selection or integration bottlenecks; optimize prompt design and leverage batching where applicable. Address issues related to token limit exceedance by implementing prompt truncation or response summarization strategies. Troubleshoot errors caused by exceeded API rate limits or usage quotas, and apply appropriate handling mechanisms. Resolve access issues related to network environments, including firewall restrictions, VPN conflicts, or proxy configurations. Monitor and adapt to changes in OpenAI API versions or deprecated endpoints to ensure integration stability. Investigate potential data privacy risks, unsecured connections, or policy non-compliance in AI integrations. Configure error logging and monitoring systems to capture failed interactions, analyze edge cases, and continuously improve prompt and API performance. Qualifications Minimum Qualifications Bachelor’s degree or certification from an accredited institution in technology good experience or equivalent training Preferred qualifications Technical certification (MS Azure fundamentals) will be added benefit Excellent communication skills and strong customer service skills Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Lead Associate Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 22, 2025, 4:04:38 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Service Desk - Chennai As a Systems Engineer you will be responsible for providing technical support and managing incidents over phone email chat within a hybrid remote work model. You will work in rotational shifts to ensure seamless operations and support for Windows and desktop environments. Your role will be crucial in maintaining service desk efficiency and enhancing user experience. Service Desk experience supporting US customers over voice calls, emails Excellent oral and written communication skills Knowledge of Windows, MacOS, Networking, O365 etc

We are seeking a skilled Desktop Support Engineer to provide technical assistance to our Mumbai-based team. You will be responsible for resolving hardware/software issues, maintaining IT infrastructure, and ensuring seamless operations for end-users in a fast-paced environment. Key Responsibilities: Troubleshoot and resolve desktop/laptop hardware, software (Windows/macOS), and network issues. Install, configure, and maintain IT equipment (printers, scanners, peripherals). Provide remote/onsite support for Mumbai office employees via ticketing system. Manage user accounts, permissions, and security protocols in Active Directory. Collaborate with network administrators for server maintenance and cybersecurity compliance. Document solutions and maintain IT asset inventory. Mandatory Requirements: Experience: Fresher or 2+ years in desktop support or IT helpdesk roles. Technical Skills: OS: Windows 10/11, macOS, basic Linux Tools: Active Directory, Office 365, VPN, MDM Networking: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting Education: Diploma/Degree in IT, Computer Science, or relevant certifications (CompTIA A+, Microsoft Certified Professional). Location: Mumbai-based (ready for on-site work). Preferred Qualifications: Experience with ITSM tools (ServiceNow, Jira). Knowledge of scripting (PowerShell/Bash). Familiarity with cloud platforms (Azure, AWS). Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 1 week Pay: ₹250,000.00 - ₹350,000.00 per year Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): How many years of desktop support experience do you have? Are you comfortable working onsite in Mumbai? Are you interested in temporary IT support roles (Backup or On-Call)? Education: Diploma (Required) Experience: Desktop support: 1 year (Required) Active Directory: 1 year (Required) Windows: 1 year (Required) Computer hardware: 1 year (Required) Location: Ahmedabad, Gujarat (Required) Work Location: In person

Job Title : IT Hardware and Networking Technician Location : [Noida] Reports to : CIO Position Type : Full-time Key Responsibilities : · Install, configure, and maintain computer hardware, including desktops, laptops, servers, storage devices, and printers. · Configure and maintain operating systems (Windows, Linux, MacOS), ensuring compatibility with both hardware and network infrastructure. · Install and configure necessary software applications and updates. · Assemble, upgrade, and repair computer systems and peripherals. · Perform regular checks on hardware systems, identifying potential issues before they cause disruptions · Troubleshoot and repair faulty hardware, including motherboard, RAM, storage devices, power supplies, and other peripherals. · Conduct hardware diagnostics to identify and resolve performance issues. · Plan and execute hardware upgrades (RAM, storage, graphics cards, etc.) as per company needs or to improve system performance. · Install, configure, and maintain network hardware such as routers, switches, firewalls, wireless access points (WAPs), and network storage devices. · Set up network cabling and wireless technologies. · Implement network security protocols, ensuring safe data transmission and firewall protection · Troubleshoot network-related problems (e.g., poor connectivity, slow speeds, access issues) and resolve them efficiently. · Conduct periodic network tests to ensure stable and secure communication across all systems. · Manage and maintain the Local Area Network (LAN) and Wide Area Network (WAN), ensuring seamless communication within and outside the organization · Configure and manage VPN (Virtual Private Networks) to allow secure remote access for employees · Implement and monitor security measures such as firewalls, intrusion detection/prevention systems (IDS/IPS), and network encryption. · Ensure that network devices are protected against unauthorized access and vulnerabilities. · Provide remote support for users/customers experiencing hardware or networking issues. · Guide users through troubleshooting steps and resolve common problems related to hardware, network connectivity, and peripheral devices. · Maintain and periodically review network security protocols and policies. · Maintain an up-to-date inventory of hardware and equipment. · Track hardware lifecycle, ensuring timely replacement or upgrades as needed. Technical Skills : · Hardware Proficiency : In-depth knowledge of desktop and laptop hardware components, peripherals, and configurations. · Networking Skills : Expertise in LAN/WAN design, implementation, and troubleshooting. Familiarity with network security concepts like firewalls, VPNs, and intrusion prevention. · Operating Systems : Experience with various operating systems, especially Windows (10/11, Server editions), Linux distributions, and macOS. · Advanced Excel: Knowledge and Utilization of advanced Excel functions · Diagnostic Tools : Proficient in using diagnostic and network monitoring tools like Wireshark, Ping, Traceroute, SolarWinds, etc · Cloud Infrastructure : Familiarity with cloud services like AWS, Azure, or Google Cloud can be beneficial. · Networking Protocols : Understanding of common networking protocols (TCP/IP, HTTP, DNS, etc.) and troubleshooting methods. Preferred Qualifications : · Bachelor’s Degree in Computer Science, Information Technology, or a related field, or equivalent work experience. · Exposure to cloud networking, VPN configurations, and hybrid cloud environments. Experience : · Minimum 0-2 years of hands-on experience in computer hardware and networking support, or related IT roles. · Demonstrable experience with network administration , including routers, switches, firewalls, VPN, and LAN/WAN setups. · Practical knowledge of networking protocols such as TCP/IP, DNS, DHCP, VPN, and HTTP. Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Work Location: In person

Job Description Taskus is seeking a highly skilled Team leader Remote Desktop Support Technician with a minimum of 3years of relevant experience supporting international clients. As a Team Leader Remote Desktop Support Technician, you will play a vital role in ensuring the seamless operation of our clients' IT systems by handling team, resolving technical issues and delivering exceptional customer service to a global user base. Key Responsibilities :- Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. To be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. Provide remote technical support to international clients via phone, email, chat, and remote desktop tools. Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and peripherals. Install, configure, and maintain operating systems, software applications, and security patches. Set up and configure VPN connections for secure remote access. Implement and support multi-factor authentication (MFA) solutions, including Yubikey. Collaborate effectively with cross-functional teams across different time zones to escalate and resolve complex technical issues. Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketing systems. Provide training and guidance to international end-users on IT best practices and procedures. Stay updated on emerging technologies and industry trends to continuously improve service delivery and enhance client satisfaction. Requirements:- Minimum of 2 years of experience as a team leader in remote desktop support, preferably with international clients . Proficiency in using remote support tools and technologies. Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. Experience with MFA solutions, such as Yubikey, and VPN technologies. Excellent communication skills and cultural sensitivity to effectively interact with clients from diverse backgrounds. Ability to work independently and collaborate effectively in a remote team environment. Experience using collaboration tools like Slack for communication and Jira for ticket management. Preferred Qualifications:- Bachelor's degree in Computer Science, Information Technology, or related field. Certifications in relevant technologies (e.g., CompTIA A+, Network+, Security+). Experience supporting a diverse range of operating systems, including Windows, macOS, and Linux. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2404_5362 Posted At: Mon Apr 22 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

🚀 We're Hiring! | L1 Networking Engineer – internatinal Voice Support 📍 Tech Mahindra,Noida Sec-81,NSEZ | US Shifts | Immediate Joiners | Cab Facility 🎓 Eligibility: Graduate (CS background must) B.Tech/Certifications preferred Freshers & Experienced (1+ yr) both welcome! 💼 Skills Needed: Strong English (C1 level, neutral accent) Home networking knowledge (WiFi, VPN, Routers etc.) Windows/macOS/Android/iOS basics Great communication + customer handling Can sell support contracts 💰 Salary: Freshers: Upto ₹3.75 LPA Experience: Upto ₹4.70 LPA 🕐 24x7 Rotational US Shifts | Both-side Cabs Immediate joiner only ….

Department: IT Infrastructure Location: Noida Sector -62 Job Summary: -We are looking for a skilled and proactive L2 IT Engineer to support our day-to-day IT operations. This role will serve the GSuite Administrator and also handle deskside support operations across departments. The ideal candidate should have a solid technical background in cloud collaboration platforms (Gsuite/Google Workspace) and strong hands on experience in endpoint support . Key Responsibilities :-Gsuite Administratio n • Support and assist in managing the Google Workspace environment (users, groups, organizational units, policies ).• Handle user provisioning/deprovisioning, mailbox issues, and security configurations. • Respond to GSuite service tickets and escalation s.• Act as a backup during the absence of the primary GSuite Administrator. • Assist in monitoring security alerts and implementing compliance best practices in GSuit e. Deskside & Endpoint Suppo rt • Provide L2 technical support for desktops, laptops, printers, conferencing equipment, and other periphera ls.• Install, configure, and troubleshoot Windows, macOS, and common productivity softwa re.• Respond to and resolve incidents related to hardware, software, and network connectivi ty.• Coordinate with L1 support and escalate unresolved issues as needed. • Assist with inventory tagging, device allotment, and NOC clearance processes. • Maintain documentation for desktops, support procedures, and asset movemen ts. Operational Coordination & Documentat ion • Maintain standard operating procedures (SOPs) for both GSuite and endpoint support. • Participate in IT audits, asset reconciliations, and change management proces ses.• Support patching, antivirus, and endpoint compliance ta sks. Required Skills & Qualificat ions • 2–4 years of experience in IT support, with exposure to GSuite/Google Workspace. • Strong troubleshooting knowledge of Windows, macOS, and networking basics. • Hands-on experience with ticketing systems and remote support tools. • Good understanding of identity and access management (IAM) in GSuite. • Knowledge of ITIL practices is a plus.• Excellent communication and problem-solving sk ills. Preferred Certifications (Nice to Have) • Google Workspace Administrator Fundam entals• CompTIA A+ / Network+ / ITIL Foun dation• Microsoft 365 Fundamentals (as an added plus) Work Envir onment • Must be willing to work onsite or in hybri d mode.• Occasional travel to branch offices or support locations may be re quired.