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0.0 - 4.0 years
4 - 5 Lacs
Wakad, Pune, Maharashtra
On-site
Job Opening: Research and Development Engineer Location: Pune (Wakad) Experience: 4 + years Qualification: BE/B.Tech Department of Electronics and Communication Engineering, Compensation: 4-5 LPA Key Responsibilities: Conduct electronics hardware testing and support R&D efforts. Perform product quality checks and provide actionable feedback. Work with microcontroller peripheral modules including I/O ports, timers, interrupts, ADCs, memory techniques, serial communication, and RTCs. Operate and troubleshoot using lab equipment such as analog/digital oscilloscopes, multimeters, frequency generators, and power supplies. Test and troubleshoot analog circuit designs and resolve hardware issues. Develop design documentation, application notes, and performance optimization strategies. Support 8-bit, 16-bit, and 32-bit microcontroller-based systems. Provide technical support and training to clients, including consulting, sales, and service-related tasks. Troubleshoot both hardware and software issues; deliver training in Microsoft Office applications. Contribute to digital initiatives including affiliate marketing, digital marketing, SEO, and web design using WordPress. Preferred Experience: Proficiency with operating systems including Windows, Linux, and macOS (including virtual machines and jump clients). Familiarity with Active Directory, Adobe Creative Cloud, and Microsoft Office Suite. Exposure to OS concepts and performance tuning. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Research & development: 4 years (Required) engineering: 4 years (Required) Manufacturing: 4 years (Required) Location: Wakad, Pune, Maharashtra (Preferred) Work Location: In person
Posted 1 month ago
8.0 years
0 Lacs
Greater Kolkata Area
On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are looking for a seasoned JAVA Backend Developer Responsibilities: · Must Have: · - Bachelor’s degree or higher in computer science or related field. · - Must have 8+ years of industry experience in related technologies · - Strong Computer Science foundation (data structures, algorithms, databases, · distributed systems). · - Expertise in Java software development is a must have. Minimum Java 8 & Java 11 is · preferred. · - Strong in spring boot · - Ability to develop REST APIs. · - General understanding of SQL is needed · - General understanding of MongoDB is needed · - Experience with AWS · - Understanding of container technologies (e.g., Docker, Kubernetes, Cloud Foundry, or · Hashicorp Nomad/Consul/Vault). · - Practice of modern software engineering including agile methodologies, coding · standards, code reviews, source control management, build processes, test automation, · and CI/CD pipelines. · - Knowledge of moving code from Dev/ Test to Staging and Production. Troubleshoot · issues along the CI/CD pipeline. · - Working knowledge in Solid project & client · - Must have excellent client communication skills Mandatory skill sets: 1. Should have: 2. - Should have experience in Kafka 3. - Should have experience in Elastic Search 4. - Expertise with one or more programming languages (e.g., Golang, Python or the like), 5. understanding of the concepts, as well as the willingness to share and grow this 6. knowledge is welcomed. 7. - Should have understanding in framework design and modeling, understand the impact 8. of object model design in a large-scale multitenant OnDemand environment. 9. - Proficiency in working with Linux or macOS environments. 10. - Candidate should know basics of react, need not have project experience 11. - Should be able to do minimal bug fixes in the UIExperience in custom plugin creation and maintenance in private npm proxy server. 12. Good to have knowledge of RESTful APIs and Graph QL 13. Good to have knowledge for Api development with Node JS or Spring Boot framework and any relational database management system. 14. Good to have knowledge of Native Mobile Platform (Android/iOS). Preferred skill sets: JAVA Backend Years of experience required: 4+ Education qualification: BE/B.Tech/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Technology, Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Java Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date
Posted 1 month ago
3.0 - 5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: macOS Desktop Support . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
0 years
0 Lacs
Gurugram, Haryana, India
Remote
WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT India! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You’ll Do Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users. Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting. Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding. Requirements What You Need: 18 months+ IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics. Experience supporting printers, AV systems, executive users, asset management, and reporting tools. Excellent customer service, communication, organization, multitasking, and documentation skills. Ability to lift 50 lbs; valid driver’s license and personal vehicle required. Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments. Why Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence!
Posted 1 month ago
2.0 - 5.0 years
1 - 4 Lacs
Noida
Work from Office
We are seeking a highly skilled and experienced Hardware and Network Engineer to join our dynamic IT team. The ideal candidate will possess comprehensive knowledge and hands-on experience in managing and troubleshooting hardware, software, networking, server management, and cloud computing solutions. This is a full-time, on-site position. Key Responsibilities: Design, configure, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. Install, configure, and manage servers and associated hardware components. Implement and manage security measures, including firewalls, intrusion detection systems, and access controls. Troubleshoot hardware and network issues and provide timely resolutions. Collaborate with other IT professionals to ensure seamless integration of hardware and network systems. Monitor system performance and make recommendations for improvements. Stay updated on emerging technologies and industry best practices to enhance network and hardware infrastructure. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum of 6 years of experience in a similar role. Proficiency in networking protocols, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Strong knowledge of firewall technologies and security best practices. Experience with hardware installation, configuration, and maintenance. Familiarity with server management tools and techniques. Working knowledge of cloud computing platforms Expertise in operating systems including Windows, Linux, and macOS. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills.
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Summary An IT Architect with a deep understanding of Microsoft Security stack with ability to build demo and consult with cognizant customer on Microsoft security stack Deep Engineering consulting architectural and experience on below Microsoft security products and services Microsoft Entra Identities management. Active Directory and Microsoft Endpoint Manager for Windows 10 iOS Android and MacOS Microsoft Defender for Endpoint EDR AIR Microsoft Defender for Office 365 Exchange Responsibilities As a Microsoft security Engineer Architect monitor identify investigate and respond to threats in multiload environments by using Microsoft Sentinel Microsoft Defender for Cloud Microsoft 365 Defender and third party security solutions. Microsoft security Engineer Architect collaborate with business stakeholders architects identity administrators Azure administrators and endpoint administrators to secure IT systems for the organization. Experience in Azure Monitor Log Analytics and other Azure tools to monitor the secure operation of your Azure solutions. Good Experience in implementing Azure security solutions Key Vault Application Gateway Azure Firewall DDoS Protection Landing zone Azure Load Manager Disk Encryption Traffic Manager.. Microsoft Entra Identity and Access Management Azure Active Directory AAD B2B B2C Verified IDs RBAC PIM Conditional access policies JIT Zero trust principles Password Protection Identity protection Microsoft Defender Suite Defender for Cloud Antivirus Office 365 Identity Endpoint IoT Vulnerability management Threat Protection Advanced Threat Analytics Windows Defender Advanced Threat Protection Office 365 Threat Protection and Defender Threat Intelligence Microsoft purview Information Protection Data Loss Prevention eDiscovery Record Management Rights Management Message Encryption Legal hold Audit Microsoft Purview Customer Key Security Management Azure Security Centre Office 365 Security and Compliance Centre Windows Defender Advanced Security Centre Identity Management Active Directory ADFS MIM Deep understanding of Authentication Protocols Data Synchronization and security aspects of Identity Management. Experience in Exchange online protection SMTP authentications Content Filtering ZAP Implementing Email and M365 Data security. Experience in Implementing Teams Sensitivity labels retention labels Communication Compliance. Apply restrictions to SharePoint Online and OneDrive for Business for advance security. Experience on Developing enterprise strategic implementation of Sentinel. Knowledge on Sentinel Automation SOAR capabilities. SIEM SOC operations exp and Security Analytics skills. Monitor and analyze security logs to identify potential security breaches. Work with the security operations team to investigate and respond to security incidents. Perform vulnerability assessments and recommend security improvements. Develop and maintain security policies and procedures. Experience in Core Defender Vulnerability Management Attack surface reduction Next generation protection Endpoint detection and response Automated investigation and remediation Microsoft Secure and Compliance score
Posted 1 month ago
20.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Description About LegalZoom We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts. As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further. With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions. Where We work This hybrid role requires working from our Bangalore office at least 2 days a week, with flexibility to be present on additional days based on business needs. Overview We’re looking for a ServiceDesk analyst to assist with internal IT infrastructure, including but not limited to access management, local and network connectivity, and workstation support. Someone can research and resolve incident tickets for our Windows infrastructure, VPN, and cloud-based tools. Must have good communication skills and compassion for every LegalZoom employee needing our assistance. You will Record, track, and document the service desk request problem-solving process, including actions taken through to the final resolution Assists staff with the installation, configuration, and ongoing usability of desktops &, laptop computers, printers, peripheral equipment, and software within established standards and guidelines Configure, install, and troubleshoot Windows OS and supported applications Configure, install, and troubleshoot macOS and supported applications Configure and troubleshoot mobile devices such as smartphone-Android; iPad/iPhone, including mobile security software Ability to provide consistent, excellent customer service support to management levels and all end-users Work with infrastructure, boarding, and site ops teams as appropriate to determine and resolve end-user problems Work on incoming helpdesk tickets regularly Administer and Troubleshoot VPN Access, including multi-factor authentication Maintain and troubleshoot network printers, industrial mail scanners, and barcode devices Administer user access to Active Directory and Single Sign-On Facilitate IT help tickets to closure promptly and assist other technicians in resolving larger issues Track internal assets to ensure accurate inventory records Configure and relocate computer equipment as required Work with vendor support contacts to resolve technical problems with desktop computing equipment and software Work on recording, tracking, and documenting the service desk request problem-solving process, including actions taken through to the final resolution You have 5+ years of overall IT application and tool experience Experience in a corporate helpdesk environment Experience with Azure, Google Workspace, Microsoft 365, Slack, ServiceNow, Atlassian Tools, and Zoom preferred Experience with Windows On-premise Active Directory Experience supporting PC, MAC, and Mobile devices Experience working with cross-functional teams for On/Offboarding and Asset Management Knowledge of Anit-virus solutions, Encryption, and Mobile Device Security Experience working with external vendors to report and resolve issues
Posted 1 month ago
3.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Job Title: IT Support Engineer Location: Noida, India (Hybrid) Department: IT Employment Type: Full-time About The Role We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida . The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration. Key Responsibilities Provide first and second-level end-user support (hardware, software, connectivity) Manage and troubleshoot devices running Windows 10/11 and macOS Administer and support Active Directory, Microsoft Entra ID, Intune, and Office 365 Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC). Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues. Assist with user provisioning and deprovisioning, including Azure AD-based user identity management. Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf Handle support tickets via Jira, ensuring timely resolution and communication Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi) Support and maintain printers and printing services Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink) Deliver high-quality and responsive support to VIP and Executive users Maintain up-to-date technical documentation and contribute to internal knowledge base Technical Requirements At least 3 years of experience in an IT Support or Desktop Support role Solid knowledge of Microsoft Entra ID (Azure AD), Intune, and Office 365 Comfortable supporting Windows and macOS platforms Experience with mobile devices and MDM tools Familiarity with basic networking concepts and troubleshooting Working knowledge of ticketing tools (Jira preferred) Fluent in spoken and written English Soft Skills Customer-oriented mindset: You enjoy helping people and delivering a positive user experience Problem-solving approach: You analyze issues methodically and propose effective, lasting solutions Strong communication: You can explain technical issues in clear, simple terms to non-technical users Adaptability: You stay calm and effective in a fast-paced or changing environment Autonomy and ownership: You take initiative, follow through on issues, and escalate when needed Team spirit: You collaborate constructively with peers and contribute to a positive team culture Attention to detail: You follow processes and keep clear records of your work Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field Certifications such as MS-900, SC-900, or MD-102 are a plus Experience in multinational or tech-driven environments is appreciated If you are passionate about IT support and want to grow in a collaborative, international environment, we’d love to hear from you!
Posted 1 month ago
5.0 years
0 Lacs
India
On-site
About Adaptiva Adaptiva, the Autonomous Endpoint Management Company, delivers the fastest way to patch and manage endpoints at scale. The company offers OneSite, the first fully adaptive autonomous endpoint management (AEM) platform. IT and cybersecurity leaders use OneSite to gain a hands-free, fully automated approach to speeding the continuous delivery of software, patches, and vulnerability remediations. Hundreds of today’s largest global organizations choose Adaptiva to increase operational efficiency, reduce risk, and maximize patching velocity across millions of endpoints. Learn more at https://adaptiva.com/, and follow the company at LinkedIn, Facebook and Twitter. About this role Adaptiva is looking for a QA Engineer with enterprise software experience. In this role, you will be responsible for functional testing efforts, leveraging strong manual and automation testing experience. The role involves close collaboration with the development team. This position requires a self-motivated and dynamic individual with strong technical and communication skills who can contribute to a team environment. You will be responsible for building and executing test plans, sharing results, and serve as an advocate for quality. Responsibilities Identify software defects using manual and automation testing. Report and track defects in bug tracking software. Document issues and work with cross functional teams to ensure software meets the highest degree of quality and reliability. Experience in interacting and coordinating test activities amongst multiple teams. Comfortable working in a fast paced, highly collaborative, dynamic work environment. Requirements 5+ years of experience in quality assurance, with a solid understanding of QA and SDLC methodologies, including experience with scripting automated tests (in any programming language). Proficiency in writing test plans and developing both manual and automated test cases. Skilled in writing high quality bug reports and using issue tracking software. Expertise in cloud technologies, including experience with Kubernetes clusters and cloud-based CI/CD pipelines to enable scalable and efficient deployments. Basic SQL experience. Strong written and verbal communication skills. Ability to work independently and adapt to changing priorities. Experience working with Java and scripting languages. Experience with basic networking protocols like TCP, UDP, HTTP, HTTPS. Experience with UI test automation frameworks like Selenium or Playwright. Experience with REST APIs and API testing frameworks. Experience in Performance and/or Security testing. Experience working in an Agile environment. Proficient in working within a Windows environment and using CLI commands. Experience with SCCM/MEM, Intune, VMWare Workspace One, etc. Experience with testing Enterprise software on multiple operating system environments including macOS, Linux and Windows.
Posted 1 month ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
We are seeking an experienced IT Support Engineer who began their career with a hands-on technical foundation and has since developed strong problem-solving and communication skills to support complex IT environments. Location: Chennai Key Responsibilities: Advanced Technical Support & Troubleshooting: - Provide expert-level, timely, and efficient technical support to end-users and internal stakeholders for all IT-related issues via various channels (in-person, phone, email, remote tools). - Diagnose and resolve complex hardware problems (desktops, laptops, printers, mobile devices, servers), software applications, operating systems (Windows, macOS, Linux), and network connectivity issues. - Perform root cause analysis for recurring issues and implement preventative solutions to reduce future incidents. System Administration & Maintenance: - Administer and maintain user accounts, permissions, and groups in Active Directory, Azure AD, Gsuite or similar identity management systems. - Manage and configure common business applications (e.g., Microsoft 365/Google Workspace, Zoom). - Assist with the setup, configuration, and basic troubleshooting of network devices (routers, switches, Wi-Fi access points). - Participate in the deployment, configuration, and ongoing maintenance of corporate hardware and software assets. - AV setup managment Process Improvement & Documentation: - Identify opportunities to streamline IT support processes, improve efficiency, and enhance the user experience. - Develop and maintain comprehensive technical documentation, knowledge base articles, and user guides for common issues and procedures. - Contribute to the creation and refinement of IT policies, standards, and best practices. - Utilize IT Service Management (ITSM) tools (e.g., Jira Service Desk,) for efficient ticket management, tracking, and reporting. Project Involvement & Collaboration: - Lead or contribute to IT projects such as system upgrades, software rollouts, hardware refreshes, and office moves. - Collaborate closely with other IT teams (e.g., Network, Systems, Security) to resolve cross-functional issues and ensure seamless service delivery. - Train and onboard new employees on IT systems and best practices. Security & Compliance: - Enforce IT security policies and procedures, including antivirus management, patch management, and data protection guidelines. - Educate users on security best practices and phishing awareness. - Assist in maintaining IT asset inventory and lifecycle management. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum of 5 years of progressive experience in an IT Support, Desktop Support, Help Desk Tier 2/3, or similar role. Demonstrated expertise in supporting and troubleshooting: - Microsoft Windows operating systems (Windows 10/11) and macOS. - Microsoft Office 365 suite (Outlook, Word, Excel, SharePoint, Teams) and Google Workspace. - Active Directory and/or Azure Active Directory user and group management. - Network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi connectivity). - Hardware diagnostics and repair for desktops, laptops, and peripherals. - Remote support tools and techniques. Experience with IT Service Management (ITSM) platforms and ticketing systems (e.g., Jira Service Desk, ServiceNow). Experience with scripting (e.g., PowerShell, Python) for automation of routine tasks is highly desirable. Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar are a significant advantage. Skills: Exceptional problem-solving and analytical skills with a methodical approach to technical challenges. Excellent communication skills (verbal and written), with the ability to explain technical concepts clearly to non-technical users. Strong customer service orientation with a patient, empathetic, and professional demeanor. Ability to work independently, prioritize tasks effectively, and manage multiple requests simultaneously in a fast-paced environment. A strong desire for continuous learning and staying updated with new technologies.
Posted 1 month ago
0 years
2 - 2 Lacs
Karīmnagar
Remote
Procuring, maintaining, and administering computers and office equipment. Administering corporate software systems. Deploying and enforcing security policies and procedures. Providing IT support and resolving problems for colleagues. Assisting with onboarding of new colleagues. Suggesting and implementing improvements in procedures and equipment. Maintaining knowledge of IT support, help desk procedures, products, and services. Managing an issues tracking system and reporting on issue resolution SLAs. Skills Required: Qualification – B. Tech ( Computer) or related qualification in IT Excellent communication skills, both oral and written. Knowledge of help desk software and remote control tools. Good knowledge of Apple MacOS administration and basic networking. Excellent troubleshooting skills. Ability to work independently and maintain customer satisfaction. Bonus: Experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry. Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person
Posted 1 month ago
2.0 - 5.0 years
3 - 3 Lacs
Gurgaon
On-site
Job Description: Title: Customer Support Specialist, Digital Products Location: Gurugram, Haryana, India Experience: 2-5 years in customer support, technical support, or a related role, preferably in a digital product or SaaS environment. About the Role: We are seeking a dedicated and customer-focused Customer Support Specialist to be the frontline for our users, providing exceptional technical assistance and problem resolution for our portfolio of digital products and applications. You will be responsible for understanding customer issues, guiding them through solutions, and ensuring a positive experience that contributes to customer retention and satisfaction. This role requires a blend of technical aptitude, strong communication skills, and a genuine desire to help users succeed with our products. Key Responsibilities: Customer Issue Resolution: Provide timely and effective technical support to customers via multiple channels (e.g., email, chat, phone, support tickets). Troubleshooting & Diagnosis: Accurately identify, diagnose, and troubleshoot technical issues related to digital products, applications, and their features. Product Expertise: Develop and maintain a deep understanding of our digital products, their functionalities, common use cases, and underlying technologies. Guidance & Education: Guide customers through steps to resolve issues, explain product features, and help them maximize their use of our applications. Documentation & Knowledge Base: Contribute to and update our internal knowledge base and customer-facing FAQs to empower self-service and streamline support processes. Issue Escalation: Escalate complex technical issues to higher-tier support, engineering, or product teams when necessary, ensuring all relevant information is captured. Feedback Collection: Gather customer feedback and insights, feeding them back to product development and engineering teams for continuous improvement. CRM & Ticketing System Management: Accurately log, track, and manage all customer interactions and issues within our CRM or ticketing system (e.g., Zendesk, Salesforce Service Cloud, or custom solutions). Customer Relationship Building: Foster positive relationships with customers, acting as a friendly and knowledgeable advocate for their needs. SLA Adherence: Ensure adherence to service level agreements (SLAs) for response and resolution times. Required Qualifications: Bachelor's degree in a relevant field (e.g., Computer Applications, IT, Business, or equivalent practical experience). 2-5 years of experience in a customer support, technical support, or helpdesk role. Proven experience supporting digital products, web applications, mobile apps, or SaaS solutions. Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong problem-solving and analytical abilities, with a methodical approach to troubleshooting. Familiarity with common operating systems (Windows, macOS, Linux basics), web browsers, and mobile platforms (iOS, Android). Experience using CRM software and ticketing systems for managing customer interactions. Ability to work independently and as part of a team in a fast-paced environment. High degree of empathy and a customer-centric mindset. Preferred Qualifications: Experience with SQL queries or basic API testing for troubleshooting. Familiarity with Agile development methodologies. Experience with live chat or phone support. Knowledge of basic networking concepts. Any additional language proficiency relevant to your customer base.
Posted 1 month ago
1.0 - 3.0 years
2 - 2 Lacs
India
On-site
We are seeking a proactive and technically skilled Technical Support Executive at Don Bosco School, Guwahati, Assam to provide day-to-day technical support, troubleshoot hardware, software, and network issues, and ensure a positive customer experience. Any graduate (BCA, MCA, BTech) with good communication skills and willing to learn and grow is welcome. Key Responsibilities: Provide technical support to clients on the company's software. Be in direct contact with customers for software-related problems/queries. Set up and maintain computers, projectors, smartboards, printers, and networking equipment. Troubleshoot hardware and software issues across Windows, macOS, and educational platforms (e.g., Google Classroom, Microsoft Teams). Required Qualifications & Skills: Should be a graduate Excellent written and verbal communication and problem-solving skills. Interpersonal Skills Minimum 1–3 years of experience in a similar technical support role (preferably in an educational institution). Proficient in troubleshooting Windows and Mac operating systems. Basic understanding of networking concepts (LAN/Wi-Fi, routers, switches). Ability to prioritize tasks and work independently or as part of a team. Job Type: Full-time Pay: ₹20,000.00 - ₹23,000.00 per month Shift: Day shift Work Days: Monday to Friday Work Location: In person
Posted 1 month ago
0 years
2 - 3 Lacs
India
Remote
Here's a more detailed breakdown:1. Technical Skills: Operating Systems: Mention experience with Windows (versions like 10/11), macOS, or Linux. Hardware: List experience with troubleshooting and repairing computer hardware (desktops, laptops, printers, etc.), and potentially other devices like mobile phones or networking equipment. Software: Include proficiency in specific software like Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Google Drive, etc.), and any other relevant applications. Also, mention experience with remote desktop software (e.g., TeamViewer, Remote Desktop Connection). Networking: If applicable, highlight knowledge of networking concepts like TCP/IP, DNS, DHCP, and experience with network troubleshooting. Cloud Technologies: Mention experience with cloud platforms like AWS, Azure, or Google Cloud, if relevant. Security: Mention experience with antivirus software, firewalls, and basic security protocols. 2. Problem-Solving & Troubleshooting: Diagnosing Issues: Emphasize the ability to quickly diagnose and resolve technical issues related to hardware, software, and network problems. Troubleshooting Methodologies: Mention experience with various troubleshooting techniques and the use of diagnostic tools. Ticketing Systems: If you've used ticketing systems (e.g., ServiceNow, Zendesk), note your experience with creating, managing, and resolving tickets. Documentation: Highlight the ability to document solutions and create knowledge base articles. 3. Customer Service & Communication: Customer Interaction: Showcase experience in providing excellent customer service, both in person and remotely. Communication Skills: Emphasize strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users. Patience and Empathy: Highlight your ability to remain patient and understanding when dealing with frustrated users. 4. Other Relevant Skills & Experience: Installation & Configuration: Mention experience with installing and configuring hardware and software. System Maintenance: Highlight experience with monitoring, maintaining, and optimizing computer systems and networks. Training: If you have experience training users on new software or technologies, be sure to include that. Project Management: If you've led or participated in IT projects, quantify those experiences. Security Best Practices: Highlight your knowledge and adherence to security best practices. 5. Quantifiable Achievements: Reduced Downtime: "Reduced system downtime by X% through proactive maintenance." Increased User Satisfaction: "Improved user satisfaction by X% through improved support processes." Resolved a High Volume of Tickets: "Resolved over X number of support tickets per month." Successfully Implemented New Software: "Successfully rolled out new software to X users, resulting in a Y% increase in productivity." Developed Knowledge Base Articles: "Created X knowledge base articles, leading to a Y% reduction in first-time resolution time." Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Internet reimbursement Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person Expected Start Date: 15/07/2025
Posted 1 month ago
8.0 years
0 Lacs
Noida
Remote
Senior Customer Experience Engineer Noida, Uttar Pradesh, India + 1 more location Date posted Jul 04, 2025 Job number 1833137 Work site Up to 100% work from home Travel 0-25 % Role type Individual Contributor Profession Program Management Discipline Customer Experience Engineering Employment type Full-Time Overview The Windows Cloud Experience (WCX) Engineering Support-as-a-Feature Team engages with our customers and our support partners to ensure that we deliver top-notch customer experiences, and that supportability is an integral part of the product engineering lifecycle. We are looking for customer-obsessed individuals who can become deep technical subject matter experts and develop, improve, and operate processes on a global scale. We are a team focused on learning from deep technical engagement with customers and support engineers to improve Windows 365 and Azure Virtual Desktop; thus, accelerating adoption of Windows in the cloud! This position requires the individual to be available for on-call duties on some weekends, approximately once every quarter. The on-call responsibilities include addressing urgent issues and ensuring continuous operational support during these periods. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Master's Degree in Engineering, or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience 2+ years’ experience installing, configuring, or supporting enterprise-scale Windows 365, Azure Virtual Desktop, OR other enterprise-scale desktop virtualization and Desktop-as-a-Service environments Preferred Qualifications: 6+ years' experience in client-side technical support roles with demonstrated software, Operating System (OS), hardware, and networking troubleshooting skills Production support experience with Windows 10, Windows 11, as well as macOS, iOS and Android operating systems. Experience supporting Mobile Device Management solutions with these platforms in production environments is highly desirable Broad technical awareness across the Microsoft 365 stack. Product knowledge of any of the following is helpful: Intune, Entra Identity/AAD, Windows client, Office 365, Microsoft 365, and related technologies Demonstrated customer obsession and experience working directly with customers and engaging at a variety of levels within their organization (IT administrators to IT leaders) Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter #W+Djobs Responsibilities Gather and synthesize feedback from challenging and/or strategic customers to learn ways in which they use the service and work with feature engineering teams to review architecture/design and provide feedback and guidance as it relates to customer experience, customer impact, and support delivery Engage directly with strategic customers to help them solve technical problems or alert them to potential issues while helping them understand the capabilities of Windows 365 and Azure Virtual Desktop so they can operationalize the support of those services Lead the development and delivery of training and readiness materials around upcoming features and changes to support teams including delivering telemetry, troubleshooting guides, best practices insights, and diagnostics data in a secure way to help them handle customer support cases Be the “bridge” between support teams and feature engineering teams. Handles complex escalations on customer issues from the support or field teams. Escalate specific customer issues to appropriate teams, seniors or managers within the team, if more assistance is needed Work independently across multiple teams within the organization to coordinate the team’s engagement in complex customer and support issues, driving improvements in product and process at a regional and global level Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 1 month ago
3.0 years
0 Lacs
Mumbai, Maharashtra, India
Remote
Experience Required: 3+ Years Employment Type: Full-Time WHO WE ARE: TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin T empleton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes. We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes. In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions. OUR VALUES: Go with your GUT • Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses. • Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully. • I Win for T eamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together. As part of TIFIN's technology division, you will play a critical role in enabling the company's growth by developing highly scalable applications that provide practical solutions to clients in the financial services- domain. You will design, build, test, and maintain scalable and stable-the-shelf applications or custom-built technology solutions to meet business needs.About the Role: We are looking for a proactive and detail-oriented Systems Administrator – IT Operations to join our team in Mumbai. In this role, you will be responsible for managing IT infrastructure, ensuring system uptime, supporting end-user devices, and maintaining a secure and efficient IT environment. Key Responsibilities: Oversee daily IT operations, ensuring optimal performance of hardware, software, and networks. Manage laptop provisioning, software installation, upgrades, and maintenance. Handle user access management – onboarding, offboarding, and role-based access control across systems and tools. Provide support for both Mumbai and Bangalore offices (~1000 users across locations). Support remote teams as well. Review IT infrastructure and provide improvement recommendations following best practices. Administer both Mac & Windows systems. Perform network administration and troubleshooting. Manage basic email and endpoint security administration. Handle laptop/desktop/printer setup and maintenance. Conduct NEO/LDO (New Employee Orientation/Last Day at Office) IT processes. Support end-user requests for application installation and issue resolution. Maintain and update service desk tickets and incident logs. Conduct quarterly checkpoint reviews to assess work and adjust scope of work as needed. Maintain accurate IT asset inventory including hardware and software licenses. Work with vendors for hardware procurement, licensing, and support. Ensure compliance with IT policies, audits, and data security protocols. Requirements: Bachelor’s degree in Computer Science, IT, or related field. Minimum 3 years of experience in IT operations or system administration. Strong knowledge of Windows/macOS environments, SaaS tools, and endpoint security. Experience with network configuration, firewalls, VPNs, and IT security. Familiarity with IT ticketing and asset management platforms. Excellent communication and multitasking abilities. Good to Have: Experience with identity and access management tools (e.g., Okta, Azure AD, Google Workspace Admin). Familiarity with scripting (e.g., PowerShell, Bash) for automation and system management. Exposure to cloud environments such as AWS, GCP , or Azure.
Posted 1 month ago
8.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
About The Opportunity Operating in the enterprise IT services and cloud security sector, GiGa-Ops Global Solutions helps Fortune 500 clients modernise endpoint management, harden workplace security, and streamline compliance across diverse device fleets. Leveraging deep expertise in Microsoft cloud technologies, we deliver scalable, policy-driven solutions that cut risk and boost user productivity. Role And Responsibilities Architect and own end-to-end Microsoft Intune deployments, covering enrolment, policy creation, and lifecycle management for Windows, Android, and iOS devices. Design Zero Trust aligned configuration baselines, compliance policies, and conditional access in partnership with Azure AD engineers. Lead migration of on-prem SCCM or third-party MDM workloads into cloud-native Intune while maintaining minimal downtime. Create reusable PowerShell modules and JSON templates to automate policy rollout, reporting, and remediation. Serve as technical advisor to C-level stakeholders, translating business requirements into secure, scalable endpoint architectures. Mentor support teams, define best-practice runbooks, and drive continuous improvement through health checks and analytics. Skills And Qualifications Must-Have 8+ years in enterprise endpoint or mobility management with at least 3 years deep focus on Microsoft Intune. Hands-on expertise with Azure AD, Conditional Access, compliance and configuration profiles, Windows Autopilot, and co-management. Proficiency scripting in PowerShell and using Graph API for automation and reporting. Proven experience driving large-scale SCCM to Intune migrations or greenfield Intune rollouts. Strong understanding of security frameworks such as CIS Benchmarks and Zero Trust principles. Excellent client-facing communication and documentation skills. Preferred Certifications such as Microsoft 365 Certified Endpoint Administrator Associate, or SC-300. Knowledge of Defender for Endpoint, Microsoft Purview, and compliance center tooling. Familiarity with macOS management via Intune and JAMF crossover. Benefits And Culture Highlights Work on flagship global transformation programs with the latest Microsoft security stack. Collaborative, engineering-first culture that rewards innovation and continuous learning. Competitive salary, certification sponsorship, and rapid career acceleration opportunities. Location : On-site, India Skills: windows autopilot,graph api,conditional access,sccm migration,documentation skills,client-facing communication,enterprise,compliance,azure,compliance profiles,azure ad,powershell,intune,zero trust security frameworks,co-management,microsoft intune,endpoint security,microsoft
Posted 1 month ago
8.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
The Windows Cloud Experience (WCX) Engineering Support-as-a-Feature Team engages with our customers and our support partners to ensure that we deliver top-notch customer experiences, and that supportability is an integral part of the product engineering lifecycle. We are looking for customer-obsessed individuals who can become deep technical subject matter experts and develop, improve, and operate processes on a global scale. We are a team focused on learning from deep technical engagement with customers and support engineers to improve Windows 365 and Azure Virtual Desktop; thus, accelerating adoption of Windows in the cloud! This position requires the individual to be available for on-call duties on some weekends, approximately once every quarter. The on-call responsibilities include addressing urgent issues and ensuring continuous operational support during these periods. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Gather and synthesize feedback from challenging and/or strategic customers to learn ways in which they use the service and work with feature engineering teams to review architecture/design and provide feedback and guidance as it relates to customer experience, customer impact, and support delivery Engage directly with strategic customers to help them solve technical problems or alert them to potential issues while helping them understand the capabilities of Windows 365 and Azure Virtual Desktop so they can operationalize the support of those services Lead the development and delivery of training and readiness materials around upcoming features and changes to support teams including delivering telemetry, troubleshooting guides, best practices insights, and diagnostics data in a secure way to help them handle customer support cases Be the “bridge” between support teams and feature engineering teams. Handles complex escalations on customer issues from the support or field teams. Escalate specific customer issues to appropriate teams, seniors or managers within the team, if more assistance is needed Work independently across multiple teams within the organization to coordinate the team’s engagement in complex customer and support issues, driving improvements in product and process at a regional and global level Qualifications Required Qualifications: Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Master's Degree in Engineering, or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience 2+ years’ experience installing, configuring, or supporting enterprise-scale Windows 365, Azure Virtual Desktop, OR other enterprise-scale desktop virtualization and Desktop-as-a-Service environments Preferred Qualifications 6+ years' experience in client-side technical support roles with demonstrated software, Operating System (OS), hardware, and networking troubleshooting skills Production support experience with Windows 10, Windows 11, as well as macOS, iOS and Android operating systems. Experience supporting Mobile Device Management solutions with these platforms in production environments is highly desirable Broad technical awareness across the Microsoft 365 stack. Product knowledge of any of the following is helpful: Intune, Entra Identity/AAD, Windows client, Office 365, Microsoft 365, and related technologies Demonstrated customer obsession and experience working directly with customers and engaging at a variety of levels within their organization (IT administrators to IT leaders) Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter #W+Djobs Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 1 month ago
8.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
About The Opportunity Operating in the enterprise IT services and cloud security sector, GiGa-Ops Global Solutions helps Fortune 500 clients modernise endpoint management, harden workplace security, and streamline compliance across diverse device fleets. Leveraging deep expertise in Microsoft cloud technologies, we deliver scalable, policy-driven solutions that cut risk and boost user productivity. Role And Responsibilities Architect and own end-to-end Microsoft Intune deployments, covering enrolment, policy creation, and lifecycle management for Windows, Android, and iOS devices. Design Zero Trust aligned configuration baselines, compliance policies, and conditional access in partnership with Azure AD engineers. Lead migration of on-prem SCCM or third-party MDM workloads into cloud-native Intune while maintaining minimal downtime. Create reusable PowerShell modules and JSON templates to automate policy rollout, reporting, and remediation. Serve as technical advisor to C-level stakeholders, translating business requirements into secure, scalable endpoint architectures. Mentor support teams, define best-practice runbooks, and drive continuous improvement through health checks and analytics. Skills And Qualifications Must-Have 8+ years in enterprise endpoint or mobility management with at least 3 years deep focus on Microsoft Intune. Hands-on expertise with Azure AD, Conditional Access, compliance and configuration profiles, Windows Autopilot, and co-management. Proficiency scripting in PowerShell and using Graph API for automation and reporting. Proven experience driving large-scale SCCM to Intune migrations or greenfield Intune rollouts. Strong understanding of security frameworks such as CIS Benchmarks and Zero Trust principles. Excellent client-facing communication and documentation skills. Preferred Certifications such as Microsoft 365 Certified Endpoint Administrator Associate, or SC-300. Knowledge of Defender for Endpoint, Microsoft Purview, and compliance center tooling. Familiarity with macOS management via Intune and JAMF crossover. Benefits And Culture Highlights Work on flagship global transformation programs with the latest Microsoft security stack. Collaborative, engineering-first culture that rewards innovation and continuous learning. Competitive salary, certification sponsorship, and rapid career acceleration opportunities. Location : On-site, India Skills: windows autopilot,graph api,conditional access,sccm migration,documentation skills,client-facing communication,enterprise,compliance,azure,compliance profiles,azure ad,powershell,intune,zero trust security frameworks,co-management,microsoft intune,endpoint security,microsoft
Posted 1 month ago
0.0 - 3.0 years
0 - 0 Lacs
Pan Bazar, Guwahati, Assam
On-site
We are seeking a proactive and technically skilled Technical Support Executive at Don Bosco School, Guwahati, Assam to provide day-to-day technical support, troubleshoot hardware, software, and network issues, and ensure a positive customer experience. Any graduate (BCA, MCA, BTech) with good communication skills and willing to learn and grow is welcome. Key Responsibilities: Provide technical support to clients on the company's software. Be in direct contact with customers for software-related problems/queries. Set up and maintain computers, projectors, smartboards, printers, and networking equipment. Troubleshoot hardware and software issues across Windows, macOS, and educational platforms (e.g., Google Classroom, Microsoft Teams). Required Qualifications & Skills: Should be a graduate Excellent written and verbal communication and problem-solving skills. Interpersonal Skills Minimum 1–3 years of experience in a similar technical support role (preferably in an educational institution). Proficient in troubleshooting Windows and Mac operating systems. Basic understanding of networking concepts (LAN/Wi-Fi, routers, switches). Ability to prioritize tasks and work independently or as part of a team. Job Type: Full-time Pay: ₹20,000.00 - ₹23,000.00 per month Shift: Day shift Work Days: Monday to Friday Work Location: In person
Posted 1 month ago
8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
About The Opportunity Operating in the enterprise IT services and cloud security sector, GiGa-Ops Global Solutions helps Fortune 500 clients modernise endpoint management, harden workplace security, and streamline compliance across diverse device fleets. Leveraging deep expertise in Microsoft cloud technologies, we deliver scalable, policy-driven solutions that cut risk and boost user productivity. Role And Responsibilities Architect and own end-to-end Microsoft Intune deployments, covering enrolment, policy creation, and lifecycle management for Windows, Android, and iOS devices. Design Zero Trust aligned configuration baselines, compliance policies, and conditional access in partnership with Azure AD engineers. Lead migration of on-prem SCCM or third-party MDM workloads into cloud-native Intune while maintaining minimal downtime. Create reusable PowerShell modules and JSON templates to automate policy rollout, reporting, and remediation. Serve as technical advisor to C-level stakeholders, translating business requirements into secure, scalable endpoint architectures. Mentor support teams, define best-practice runbooks, and drive continuous improvement through health checks and analytics. Skills And Qualifications Must-Have 8+ years in enterprise endpoint or mobility management with at least 3 years deep focus on Microsoft Intune. Hands-on expertise with Azure AD, Conditional Access, compliance and configuration profiles, Windows Autopilot, and co-management. Proficiency scripting in PowerShell and using Graph API for automation and reporting. Proven experience driving large-scale SCCM to Intune migrations or greenfield Intune rollouts. Strong understanding of security frameworks such as CIS Benchmarks and Zero Trust principles. Excellent client-facing communication and documentation skills. Preferred Certifications such as Microsoft 365 Certified Endpoint Administrator Associate, or SC-300. Knowledge of Defender for Endpoint, Microsoft Purview, and compliance center tooling. Familiarity with macOS management via Intune and JAMF crossover. Benefits And Culture Highlights Work on flagship global transformation programs with the latest Microsoft security stack. Collaborative, engineering-first culture that rewards innovation and continuous learning. Competitive salary, certification sponsorship, and rapid career acceleration opportunities. Location : On-site, India Skills: windows autopilot,graph api,conditional access,sccm migration,documentation skills,client-facing communication,enterprise,compliance,azure,compliance profiles,azure ad,powershell,intune,zero trust security frameworks,co-management,microsoft intune,endpoint security,microsoft
Posted 1 month ago
2.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
About Kamero.ai We are an innovative event-based AI photo sharing platform that revolutionizes how people capture, share, and experience memories through intelligent photo organization and sharing capabilities. Position Overview We are seeking a skilled Flutter Developer to join our frontend team in Ahmedabad. You will be responsible for building, deploying, and maintaining our multi-tenant Flutter application across mobile and desktop platforms while working with our existing CI/CD infrastructure. Key Responsibilities Development & Architecture Build and maintain multi-tenant Flutter applications for mobile (iOS/Android) and desktop (Windows/macOS) platforms Implement new features and enhance existing functionality across our mobile and desktop applications Work with Riverpod for state management and dependency injection Ensure consistent user experience across all supported platforms Deployment & Operations Manage and operate existing CI/CD pipelines for automated builds and deployments Handle app publishing processes for iOS App Store, Google Play Store, and desktop app distribution Deploy applications to Windows and macOS platforms Maintain build configurations and resolve deployment issues Code Management Write clean, maintainable, and well-documented Flutter/Dart code Participate in code reviews and maintain coding standards Collaborate with backend teams to integrate APIs and services Optimize app performance and user experience Required Skills & Experience Technical Requirements Flutter/Dart : 2+ years of hands-on experience with Flutter framework Multi-platform Development : Experience building apps for iOS, Android, Windows, and macOS State Management : Proficiency with Riverpod (or similar state management solutions) CI/CD : Experience with continuous integration/deployment pipelines App Publishing : Knowledge of app store submission processes for iOS, Android, and desktop platforms Development Skills Strong understanding of Flutter widgets, animations, and custom UI components Experience with RESTful APIs and JSON handling Knowledge of local storage solutions (SQLite, Hive, etc.) Understanding of responsive design principles Git version control proficiency Platform-Specific Knowledge iOS: Understanding of Xcode, provisioning profiles, and App Store guidelines Android: Knowledge of Android Studio, signing, and Google Play requirements Desktop: Experience with Windows and macOS app packaging and distribution Preferred Qualifications Experience with multi-tenant application architecture Familiarity with photo/media processing libraries Experience with push notifications and real-time features Understanding of app performance optimization techniques What We Offer Opportunity to work on cutting-edge AI-powered photo sharing technology Collaborative and innovative work environment Professional growth and learning opportunities Competitive salary and benefits package Location Ahmedabad, Gujarat, India How to Apply Send your updated Resume along with the below: at hr@kamero.ai Portfolio of Flutter applications you've built Links to published apps (if available) Brief description of your experience with multi-platform Flutter development Any relevant GitHub repositories Join us in revolutionizing the photo sharing experience with AI-powered solutions!
Posted 1 month ago
8.0 years
0 Lacs
Noida, Uttar Pradesh
Remote
Senior Customer Experience Engineer Noida, Uttar Pradesh, India + 1 more location Date posted Jul 04, 2025 Job number 1833137 Work site Up to 100% work from home Travel 0-25 % Role type Individual Contributor Profession Program Management Discipline Customer Experience Engineering Employment type Full-Time Overview The Windows Cloud Experience (WCX) Engineering Support-as-a-Feature Team engages with our customers and our support partners to ensure that we deliver top-notch customer experiences, and that supportability is an integral part of the product engineering lifecycle. We are looking for customer-obsessed individuals who can become deep technical subject matter experts and develop, improve, and operate processes on a global scale. We are a team focused on learning from deep technical engagement with customers and support engineers to improve Windows 365 and Azure Virtual Desktop; thus, accelerating adoption of Windows in the cloud! This position requires the individual to be available for on-call duties on some weekends, approximately once every quarter. The on-call responsibilities include addressing urgent issues and ensuring continuous operational support during these periods. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Master's Degree in Engineering, or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience 2+ years’ experience installing, configuring, or supporting enterprise-scale Windows 365, Azure Virtual Desktop, OR other enterprise-scale desktop virtualization and Desktop-as-a-Service environments Preferred Qualifications: 6+ years' experience in client-side technical support roles with demonstrated software, Operating System (OS), hardware, and networking troubleshooting skills Production support experience with Windows 10, Windows 11, as well as macOS, iOS and Android operating systems. Experience supporting Mobile Device Management solutions with these platforms in production environments is highly desirable Broad technical awareness across the Microsoft 365 stack. Product knowledge of any of the following is helpful: Intune, Entra Identity/AAD, Windows client, Office 365, Microsoft 365, and related technologies Demonstrated customer obsession and experience working directly with customers and engaging at a variety of levels within their organization (IT administrators to IT leaders) Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter #W+Djobs Responsibilities Gather and synthesize feedback from challenging and/or strategic customers to learn ways in which they use the service and work with feature engineering teams to review architecture/design and provide feedback and guidance as it relates to customer experience, customer impact, and support delivery Engage directly with strategic customers to help them solve technical problems or alert them to potential issues while helping them understand the capabilities of Windows 365 and Azure Virtual Desktop so they can operationalize the support of those services Lead the development and delivery of training and readiness materials around upcoming features and changes to support teams including delivering telemetry, troubleshooting guides, best practices insights, and diagnostics data in a secure way to help them handle customer support cases Be the “bridge” between support teams and feature engineering teams. Handles complex escalations on customer issues from the support or field teams. Escalate specific customer issues to appropriate teams, seniors or managers within the team, if more assistance is needed Work independently across multiple teams within the organization to coordinate the team’s engagement in complex customer and support issues, driving improvements in product and process at a regional and global level Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 1 month ago
8.0 years
0 Lacs
Delhi, India
On-site
Company Description WSNE Consulting has been a trusted partner in connecting top businesses with talented applicants across all industries for over ten years. With a team of 150 skilled recruiters, we offer a variety of staffing and talent acquisition services, including executive search, temp staffing, and company branding and marketing. Our expertise includes passive applicant sourcing, foreign recruitment, and diversity and inclusion recruiting. We take a consultative approach to hiring, aligning candidates' personalities, values, and cultural fit with the unique needs of each business. Our dedication to a personalized hiring strategy sets us apart in the industry. Role Description Responsibilities : Manage client engagements, with a focus on incident response and investigation. Provide both subject matter expertise and project management experience to serve as the point person for client engagements. Assist with client incident scoping call and participate in the incident from kick-off through full containment and remediation. Security Analytics Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection. Recommend and document specific countermeasures and mitigating controls with post incident analysis findings. Develop comprehensive and accurate reports and presentations for both technical and executive audiences. Conduct Digital Forensic and Incident Response (DFIR) analysis, network log and network PCAP analysis, malware triage, and other investigation related activities in support of Incident Response investigations. Supervise Digital Forensics and Incident Response staff and assisting with performance reviews and mentorship of cybersecurity professionals. Mature the Security Incident Response process to ensure it meets the needs of the Clients. Interact with Clients CSIRT teams to cater continuous and/or ad-hoc client requests for Incident Response services. Possess the experience, credibility and integrity to perform as an expert witness. Involve in business development activities and supporting pre-sales teams in Identify, market, and develop new business opportunities. Assist with research and distribute cyber threat intelligence developed from Incident Response activities. Research, develop and recommend infrastructure (hardware & software) needs for DFIR and evolve existing methodologies to enhance and improve our DFIR practice. Skills Required 8-14 years Information Security experience with at least 5 year of Incident Response experience. Solid understanding of MITRE ATT&CK, NIST cyber incident response framework and Cyber kill chain. Understanding of Threat Hunting and threat Intelligence concepts and technologies. Experience of leveraging technical security solutions such as SIEM, IDS/IPS, EDR, vulnerability management or assessment, malware analysis, or forensics tools for incident triage and analysis. Deep experience with most common OS (Windows, MacOS, Linux, Android, iOS) and their file systems (ext3.4, NTFS, HFS+, APFS, exFAT etc). Proficiency with industry-standard forensic toolsets (i.e. EnCase, Axiom/IEF, Cellebrite/UFED, Nuix and FTK). Experience of enterprise level cloud infrastructure such as AWS, MS Azure, G Suite, O365 etc. Experience of malware analysis and understanding attack techniques. CISSP, ECIH v2, GCFA, GCIH, EnCE or equivalent DFIR certification. Ability to work in time-sensitive and complex situations with ease and professionalism, possess an efficient and versatile communication style. Good verbal and written communication skill, excellent interpersonal skills. (ref:hirist.tech)
Posted 1 month ago
3.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Job Description - Kernel Developer (MacOS) Hiring Partner : NurtureHRM Location : Gurugram Experience : 3+ Years Employment Type : Full-Time (Work From Office) About The Company A fast-growing Indian Cyber Security product company that develops and markets Unified Network Security Gateways, serving clients in 25+ countries. Founded in 2014, the organization has expanded to cater to verticals like Healthcare, BFSI, Education, Defense, Hospitality, and ITES. Role Overview We are seeking a Kernel Developer (macOS) to contribute to the development and enhancement of kernel-level security features. This is an opportunity to work on cutting-edge technology and collaborate closely with cross-functional teams in the cybersecurity domain. Key Responsibilities Develop and maintain macOS kernel-level components. Work with macOS Endpoint Security Framework. Code in Objective-C, Swift, and C++ for system-level programming. Perform kernel debugging, reverse engineering, and system analysis. Collaborate with product and business teams to align development with cybersecurity goals. Required Skills & Qualifications 3+ years of experience in macOS development. Proficient in Objective-C, Swift, and C++. In-depth understanding of macOS internals (user & kernel space). Hands-on experience with the macOS Endpoint Security Framework. Strong debugging and reverse engineering abilities. Knowledge of cybersecurity principles like encryption, firewalls, and network security. Excellent communication skills and a product-driven mindset. (ref:hirist.tech)
Posted 1 month ago
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