For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities: Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues. Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems. Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services. Provide step-by-step assistance to end-users via phone, email, or chat. Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation. User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction. Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e.g., ServiceNow, JIRA). Update knowledge base articles and troubleshooting guides as needed. Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals. Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures. User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively. Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols. Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency. Qualifications: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience). Basic understanding of IT systems, hardware, software, and network technologies. Familiarity with service management tools (e.g., ServiceNow, JIRA, Zendesk) and ticketing systems is a plus. Strong problem-solving skills with the ability to diagnose and resolve basic technical issues. Excellent verbal and written communication skills, with a customer-centric approach to service delivery. Ability to work effectively in a team environment and interact with users of varying technical proficiency. Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests. Eagerness to learn new technologies and grow within the IT support field. Preferred: Previous experience in an IT support or customer service role is a plus. Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools. Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP. IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

Netoyed is a CMMI Maturity Level 5 digital technology company specializing in digital transformation and product engineering services, with locations in Australia, New Zealand, the US, and India. Our expertise cuts across a number of sectors, including telecommunications, healthcare, banking and finance, and education, and our team is made up of professionals with a wide range of skills, from development and entrepreneurship to analytics and business agility. At Netoyed, we pride ourselves on delivering cutting-edge digital platforms and products that help to supercharge businesses wherever they may b. Company Link: https://www.netoyed.com/ LinkedIn Link: https://www.linkedin.com/company/netoyed/posts/?feedView=all Headquartered: Sydney, NSW Founded : 2015 Location - Noida, Sec 63 Shift - EST business hours (US) Overview: We are looking for a Senior MAC Support Engineer who has experience using JAMF and has completed multiple, moderately complex technical tasks. Good to have experience in the Windows Desktop support process as well. Requirements: Proficient in one or more modern scripting languages (Ex: Python, Bash, Shell, PowerShell) Provide automated software deployment to user workstations via JAMF management solution. Provide tier 2 and tier 3 support for all related technical questions for the Mac OS platform. Support and management of the Macintosh environment, knowledge of the following Mac infrastructure -Mac OS Security and Policy Compliance to include patching, encryption, configuration management, energy management, remote device management, and reporting/visibility, image creation and compatibility that support desktop/laptops. Expertise with MacOS: Sentinel One, JamfPro, Advanced knowledge of JAMF Pro management platform Advanced knowledge of patch management concepts and methodologies Advanced knowledge of macOS OS and Apple hardware Show more Show less

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise, and be responsible for implementation of the solutions. How You Will Contribute You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality General technical background Understanding of integration and how different applications talk to each other Process and service orientation Business processes An End User Computing (EUC) Transformation Lead is responsible for guiding and executing the strategic transformation in the EUC space in digital workplace, ensuring it aligns with business goals and leverages technology effectively. This role involves developing and implementing digital strategies, managing projects, collaborating with stakeholders, and ensuring the successful adoption of new technologies and processes within Mondelez. The role has a strong engagement focus and is responsible for leading the development and management of digital working groups. This role requires a blend of technical expertise, business acumen, and a proven ability to lead change in complex, multinational environments. Role & Responsibilities Develop and maintain EUC strategic plans and roadmaps, aligning with business goals and emerging technologies, considering cost, security, and scalability. Develop and execute a multiyear EUC Strategy and roadmap in alignment with IT business goals. Lead the end-to-end transformation of EUC services, including virtual desktop infrastructure, modern device management, User Experience Platforms and solutions. Analyze Data and Trends and utilize data-driven insights and industry trends to recommend and prioritize digital transformation initiatives. Deploy cutting-edge technologies such as RPA, workflow automation, and data analytics to optimize operations. Integrate and optimize existing digital solutions for robust performance. Oversee the transformations to cloud enabled solutions and ensure Integration of various tools to achieve optimum benefit of solutions. Collaborate with IT Security, network and business stakeholder to ensure scalable and compliant EUC environments. Design, develop, and implement integrations between ServiceNow and Microsoft based technology on business requirements. Design, develop, and implement integrations leveraging the Microsoft Graph API to connect various systems with Microsoft 365 services. Define and track KPI for EUC transformations and End User satisfaction. Develop insightful dashboards and reports to communicate progress and results effectively. Develop and implement change management plans to support the successful adoption of new technologies and processes. Manage EUC transformation projects, ensuring they are delivered on time, within budget, and meet business requirements. Collaborate with cross-functional teams globally to drive transformation initiatives. Manage stakeholder expectations through effective communication and advanced presentation skills. Promote a culture of change readiness and continuous improvement. Actively participate in POC, UAT of solutions and provide valuable feedback to enhance productivity. Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives. Apply the project management methodologies, tools, and best practices for the EUC transformation projects. Report the status, progress, and outcomes of the EUC projects to Global EUC Lead, IT leadership and business stakeholders. Foster a culture of collaboration, innovation, and excellence within the EUC team, promoting a positive and inclusive work environment. Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of end-user support services, implementing best practices and industry standards. Qualifications Bachelor's degree in computer science, information systems, or related field. At least 10 years of experience in Digital Workplace management and support. At least 5 years of experience in large Transformation Projects, project management, preferably in the digital workplace domain. Strong knowledge and skills in EUC technologies, such as Windows, MacOS, iOS, Android, Application Packaging BigFix, MDM, Intune, JAMF, Citrix etc. Sound knowledge in Service Now, Azure AD, Nexthink. Proved track record in managing complex transformation projects, preferably in large enterprises. Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. Proven leadership experience, with a track record of successfully managing teams and delivering projects on time and within budget. Knowledge of ITIL framework and experience in service management. Proficient in process mapping, optimization software, and automation tools (e.g., RPA). Strong understanding of data analytics and visualization tools. Good analytical thinking. Familiarity with global business operations and standards. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Software & Applications Technology & Digital Show more Show less

Job Title/Role : Senior System Engineer Location : Chennai, Thoraipakkam Experience : 10+ Years Position Summary Executes day-to-day maintenance tasks including problem determination and resolution and root- cause analysis. Plans and coordinates the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies. Conducts system analysis and development to keep systems current with changing technologies. Coordinates communication and support between user-community and the technical/operations functions of IT in relationship with all Windows/Linux functions. Provides recommendations and technology roadmaps to management in the research, design, and development of effective operating programs, systems, procedures, and practices. Ensures the use of performance data and historical metrics and provides and maintains related technology documentation. Job Duties Executes day-to-day maintenance tasks including problem determination and resolution and root-cause analysis. Responds to live site issues, and executes software, platform, and configuration changes. Ensures the use of performance data and historical metrics to plan effectively for growth needs including plan upgrades and optimizations, migrations, and new implementations; identifies and resolves efficiency issues, and improves functionality. Provides and maintains documentation of systems architecture, troubleshooting and support guidelines, system metrics, project information and plans, and training information. Participates in the development of best practice standards including capacity planning, monitoring, configuration, security, historical metrics, recovery strategies, and migration strategies. Validates and adheres to these defined best-practice standards. Works with Associate manager/ manager to set direction regarding authorized software (operating system and application) installed on servers and workstations. Oversee applications running and identifies and resolves problems; continues performance enhancements with measurable benchmarks. Research software updates and patches to supported applications and various operating systems; assists system engineers with installation and testing, as necessary. Interfaces with various areas of IT staff to support ongoing efforts, and works with external resources and vendors, giving and receiving information. Assists software engineers with complex or more difficult technical support inquiries related to hardware maintenance and/or repairs, as necessary. Provides technology stewardship for distributed technologies such as DNS, SMTP, DHCP domain controllers, active directory applications, printing, mail, web servers and FTP services for the Enterprise. Ensures that the SDLC environments (Development, QA, Production) are properly configured and synchronized. Recognizes and addresses potential areas where existing policies and procedures require change, or where new ones need to be developed; this is especially important when guiding and supporting future business lines and expansion. Education An undergraduate degree from an accredited college or university with a focus in Business Information Systems, Computer Science, Information Technology, or related discipline; or in the absence of a degree, directly-related job experience in planning, and coordinating the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies, where a number of years and proven knowledge may offset the degree requirement. Experience In addition to the education outlined above, at least 10 years of experience in troubleshooting hardware/software for servers and workstations; at least 3 years of systems engineering experience, designing and implementing VMWare and Microsoft server/workstation technologies. Thorough knowledge of and experience with Windows, VMware Virtualization software* (Lab Manager, ESX) Microsoft Active Directory; TCP/IP / DHCP / WINS / DNS, SharePoint, Email and SAN Technology. A proven track record of executing day-to-day maintenance tasks including problem determination/ resolution, and root-cause analysis. Requires broad technical capabilities to distinguish between hardware/software-related problems as well as effective communication skills with the ability work both independently ad as a member of a team as needed. Prefer a Microsoft Certified Systems Administrator (MCSA); Microsoft Certified Information Technology Professional (MCITP) Enterprise Administrator; however related experience may be substituted for the certification providing with intent and ultimate action to achieve certification. Ability to utilize performance data and historical metrics to plan for future Enterprise growth and to provide and maintain related technology documentation. Travel & Other Considerations Travel is rare; however this position must be available for 24-hour “on-call” service to respond to system emergencies. Discipline Addendum for OEConnection Senior System Engineer Configuration Management Disciplines - Required/Preferred Experience & Skills Management, configuration, and troubleshooting of Windows Server, Windows Desktop, 365 (Exchange, SharePoint, Entra AD, Intune),Active Directory (GPO, ADUC), telephony platform, MDM (Intune, SCCM, Jamf), patch management (SCCM, Azure ARC), mail flow (Exchange, Mimecast), file services (SharePoint, DFS), managing virtual servers using a hypervisor such as VMware or Hyper-V, and SSO/IDP. Writing and modifying PowerShell scripts and batch files, especially as it pertains to managing the 365 platform. Technical documentation, performing self-lead work, recording work in a ticketing platform and project management systems, training team members across regions. Internal Operations Disciplines - Required/Preferred Experience & Skills Linux and/or MacOS experience Microsoft Power Platform experience (PowerApps, Power Automate) creating apps and writing advanced flows. Advanced experience (5+ years) configuring everything above, especially Intune. Previous experience with rolling out RBAC, JITA ,and PIM Experience creating and managing a disaster recovery plan beyond just performing backups. Experience managing servers on a cloud platform such as Azure or AWS. Must-have skillset for the role: Windows Server 365 (Exchange, SharePoint, Entra AD, Intune) Active Directory Hyper-V/VMWare Perks and Benefits: Competitive salary and benefits Group Medical Insurance ICICI Bank Multi Wallet Collaborative workspace Flexible working hours Hybrid working model What Makes Working at OEC Awesome? We have a new OEC Technology Centre of Excellence in Chennai, India! Our team is beyond thrilled to work with the new office, but we’re even more excited for the innovation and creativity that this living space will certainly inspire! We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. OEC India has been selected as one of the ‘Top 25 Safest Workplaces in India’ by KelpHR. OEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local law. 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Job Description Manager, Cybersecurity Engineering. The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview We are looking for a self-motivated result focused Cybersecurity Engineer to become a part of our expanding team. This position will be a hybrid position located in Hyderabad, India. This role will focus on engineering, deployment, and support of endpoint security solutions. The successful candidate will work closely with global stakeholders to safeguard our company’s assets worldwide. The ideal applicant should possess at least 5 years of experience in cybersecurity, with a background in an engineering role within a global environment. What Will You Do In This Role Implement endpoint security solutions across Cloud, Enterprise, and Manufacturing IT / OT environments. Operate and maintain endpoint security controls, including installation, configuration, tuning, and ongoing maintenance. Research and assess new endpoint security technologies. Conduct user acceptance testing. Provide level 3 engineering support What Should You Have Basic understanding of the NIST & MiTRE Cybersecurity framework including Zero Trust. Strong analytical and problem-solving skills. Familiarity with developing endpoint security controls and security policies Experience with Windows Desktop/Server, MacOS and Linux operating systems. Solid collaboration skills, able to collaborate with colleagues in both domestic and international locations. Previous experience developing SDLC documentation and change control processes. Minimum 5 years’ experience working with Trellix/Mcafee suite including TIE server and Solid Core. Minimum 5 years’ experience working with Microsoft Defender (deployment and support) Minimum 3 years’ experience working with CrowdStrike. Experience 3- 7 yrs. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who We Are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What We Look For Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material(s) Job Posting End Date 05/21/2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID R342310 Show more Show less

Role Description Microsoft 365 Administration Manage Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive. Oversee user provisioning and deprovisioning in Azure AD. Enforce M365 security policies such as Conditional Access, MFA, and password policies. Troubleshoot M365-related issues (email, authentication, Teams performance, etc.). Monitor service health and updates via the Microsoft 365 Admin Center. Azure AD Management Configure and manage Azure AD users, groups, and roles. Implement and maintain Conditional Access policies. Set up and manage Azure AD Connect and hybrid identity solutions. Ensure Single Sign-On (SSO) and identity federation with third-party applications. Monitor and troubleshoot Azure AD authentication and access issues. Intune & Mobile Device Management (MDM) Deploy and manage Microsoft Intune for endpoint management. Configure and enforce MDM policies for Windows, iOS, Android, and macOS devices. Implement device enrollment processes for both BYOD and corporate-owned devices. Manage compliance policies to uphold endpoint security standards. Deploy software, applications, and updates via Intune. Troubleshoot device enrollment and policy application issues. Security & Compliance Apply Zero Trust security principles across M365 and Azure AD environments. Configure Microsoft Defender for Endpoint, M365 Defender, and Microsoft Sentinel. Implement Data Loss Prevention (DLP), encryption, and data retention policies. Monitor audit logs and security reports for threats and anomalies. Conduct regular security assessments and implement necessary remediations. Automation & Scripting Use PowerShell to automate tasks across M365, Azure AD, and Intune. Develop scripts for bulk user management, reporting, and policy enforcement. Automate license assignments, compliance reporting, and system monitoring. Incident Management & Troubleshooting Diagnose and resolve authentication, device compliance, and M365 service issues. Collaborate with Microsoft Premier Support for escalated technical problems. Maintain documentation and a knowledge base for troubleshooting and solutions. Governance & Best Practices Define and enforce M365 and endpoint management best practices. Conduct training and knowledge-sharing sessions for internal IT teams. Ensure alignment with organizational and regulatory compliance requirements. Skills M365, Azure AD, Intune, Powershell & MDM Show more Show less

Apple Business Manager : Exp : 10+ years Location : Mumbai Job Description : Experience Should have driven Apple / Endpoint business sales and generated revenues to the tune of atleast INR 50Cr Annually. Experience in managing Institutional and Large Corporate Clients. Lead a team of Sales Professionals. Qualifications: 10+ years of experience managing Apple or any Endpoint Business for Enterprise or Global Customers. Strong leadership and team management experience. Deep understanding of Apple ecosystems (macOS, iOS, iPadOS) and enterprise deployment frameworks preferred. Excellent communication and stakeholder management skills. Key Responsibilities Drive the revenue Target for Apple Sales. Lead A Team of Sales professionals. Manage Large Global Accounts and Ensure Maximum Revenue Generation. Position Dynacons as leading Apple Solutions provider. If interested, kindly reach out to vedika.sharma@dynacons.com Show more Show less

Help Desk Lead We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills Requirements: Education: Associate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience: 5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Show more Show less

Help Desk Lead (T2) We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills Requirements: Education: Associate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience: 5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Show more Show less

Job Summary: We are seeking a proactive and customer-focused IT Helpdesk Technician to provide first-line support for hardware, software, and network-related issues. You will be the first point of contact for internal users, diagnosing problems, resolving or escalating them appropriately, and ensuring smooth IT operations. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and networking issues. Install, configure, and maintain desktop and laptop systems, printers, and mobile devices. Manage user accounts and permissions in Active Directory, Office 365, or similar systems. Escalate unresolved issues to higher-level support teams with proper documentation. Maintain accurate records of user issues, troubleshooting steps, and solutions in the ticketing system. Provide support for remote access, VPN, and collaboration tools (e.g., Zoom, Teams). Assist in onboarding/offboarding processes (account setups, equipment provisioning). Follow ITIL best practices and adhere to company policies and SLAs. Requirements: Education & Experience: Associate’s or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1+ years of experience in a helpdesk, service desk, or technical support role. Technical Skills: Strong knowledge of Windows and macOS environments. Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshservice). Experience with Microsoft 365, Active Directory, basic networking. Understanding of cybersecurity basics and data privacy. Soft Skills: Excellent problem-solving and communication skills. Customer service orientation and patience under pressure. Ability to prioritize and manage multiple tasks effectively. Job Type: Full-time Experience: Desktop support: 2 years (Required) Location: Mumbai Central, Mumbai, Maharashtra (Required)

About DeHaat: DeHaat is one of India’s fastest-growing AgriTech companies, providing end-to-end solutions and services to farmers. We are committed to building a seamless, tech-enabled ecosystem for agricultural growth and rural empowerment. Role Overview: We are looking for a proactive and experienced IT Support Manager to lead and manage the day-to-day IT support operations across our corporate offices and field locations. The ideal candidate will have hands-on experience in IT infrastructure management, user device lifecycle (laptops/desktops), virtual collaboration setups, and event technology support. This role requires strong leadership, problem-solving skills, and a service-oriented mindset to ensure seamless technology operations. Key Responsibilities: Lead and manage the IT support team for timely and effective resolution of all IT issues across offices and field locations. Oversee IT infrastructure including servers, networks, storage, and user hardware (laptops, desktops, peripherals). Manage lifecycle of laptops/desktops – procurement, configuration, deployment, maintenance, and decommissioning. Ensure robust asset management, inventory tracking, and software license compliance. Implement and manage virtual setups (VPNs, remote desktop environments, collaboration tools like Zoom, Teams, Google Meet). Set up and manage tech support for in-house and external events, including town halls, conferences, and large-scale employee gatherings. Collaborate with security and network teams to ensure compliance with information security and data protection protocols. Build SOPs and knowledge base articles to standardize support operations and reduce repeat issues. Work closely with business stakeholders to understand IT needs and deliver scalable support solutions. Manage vendor relationships for hardware, software, and service contracts. Track and report on key support metrics – SLA adherence, incident resolution time, end-user satisfaction. Qualifications & Skills: Bachelor's degree in IT, Computer Science, or related field. Certifications (ITIL, MCSE, CCNA, etc.) are a plus. 8+ years of experience in IT support and infrastructure management, with at least 2 years in a managerial/lead role. Strong knowledge of end-user device support (Windows, macOS), networking fundamentals, and troubleshooting methodologies. Experience in managing virtual IT environments and remote collaboration setups. Proven experience in IT event support, including AV setup, streaming, and hybrid event tech. Excellent interpersonal and communication skills with the ability to work across multiple teams and locations. Strong organizational and time-management skills; able to manage multiple priorities simultaneously. Experience in IT ticketing systems and asset management tools. Show more Show less

Years of experience: 7-12 years Job Location: Pune We are looking for a proactive and detail-oriented Acronis Application Support Specialist to manage and support Acronis application. This role involves Installing, monitoring, maintenance, patch management, and coordination with support teams to ensure the health and performance of Acronis systems. Key Responsibilities: Acronis Application Support: Provide technical support for Acronis Application and related components. Manage the Acronis application, troubleshoot the issues , service disruptions, and performance issues. Monitor and respond to emails in the Acronis support mailbox. Track, update, and resolve support tickets in coordination with internal teams and vendors. Monitoring & Alert Management: Monitor Acronis-related tickets and alerts for service failures or capacity issues. Ability to handle all kind of tickets related to Acronis application issues. Take corrective actions or escalate as needed to ensure system stability. Provide support on monitoring tickets related to Acronis process/service failures or capacity alerts raised from Acronis servers Patch & Update Management: Regularly perform Acronis application Health check Regularly check Acronis SQL servers for the latest service packs and stable patches. Prioritize and apply critical updates in a timely manner. Acronis Release Notes & Upgrade Feasibility: Review Acronis release notes and perform feasibility studies for version upgrades. Coordinate upgrade planning and testing with relevant stakeholders. Installation & Deployment: Install Acronis applications and components on new Acronis management servers. Ensure proper configuration and integration with existing infrastructure. Acronis Experience: Experience with Acronis Application platform, Acronis Cyber Protect, and other related Acronis products. Operating Systems: Proficiency in working with Windows, Linux, and macOS operating systems. Problem-Solving: Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues. Communication: Strong communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical audiences. Certifications: Acronis certifications (e.g., Acronis Certified Professional) are highly desirable, according to Acronis. Show more Show less

IT-ISPune Posted On 03 Jun 2025 End Date 31 Dec 2025 Required Experience 6 - 8 Years Basic Section Grade Role Senior Systems Engineer Employment Type Full Time Employee Category Organisational Group Company NewVision Company Name New Vision Softcom & Consultancy Pvt. Ltd Function Business Units (BU) Department/Practice IT-IS Organization Unit IT-IS Region APAC Country India Base Office Location Pune Working Model Work From Office Weekly Off Pune Office Standard State Maharashtra Skills Skill WINDOWS & AD CONSULTING NETWORK ADMINISTRATION VMWARE ADMINISTRATION CLOUD Highest Education GRADUATION/EQUIVALENT COURSE CERTIFICATION No data available Working Language ENGLISH Job Description Job Overview: We are seeking a highly skilled and motivated Senior Internal IT Engineer to join our dynamic IT team. In this role, you will be responsible for managing and maintaining the organization's internal IT infrastructure, ensuring the smooth and efficient operation of all hardware, software, and network systems, with a specific focus on Microsoft 365 solutions and other enterprise technologies. The ideal candidate will have 6-8 years of hands-on experience in IT systems engineering, with strong expertise in systems administration, troubleshooting, and project management, and a broad knowledge of IT tools, especially those integrated with Microsoft 365. Key Responsibilities: Infrastructure Management: Administer and maintain the internal network, servers, storage solutions, and cloud environments (on-premises and cloud-based). Manage and optimize system performance, backups, and disaster recovery protocols. Oversee the configuration, installation, and maintenance of hardware (desktops, laptops, printers, mobile devices, etc.) and software applications. Ensure optimal performance and uptime of Microsoft 365 services (Teams, Exchange Online, SharePoint, OneDrive, etc.) as well as related technologies. Microsoft 365 Administration: Administer and configure Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform (Power Automate, Power Apps), and other Microsoft 365 tools. Manage user accounts, security settings, licenses, and permissions in Microsoft 365. Troubleshoot and resolve Microsoft 365-related issues, such as mail flow, SharePoint permissions, Teams connectivity, and user access. Implement security best practices in M365, including multi-factor authentication (MFA), conditional access, and compliance solutions. Support the migration, deployment, and integration of Microsoft 365 across the organization. Networking & Systems Administration: Administer and maintain network components, including routers, switches, firewalls, VPNs, and wireless networks. Ensure the stability and performance of internal systems, including Active Directory (AD), DNS, DHCP, and file servers. Configure and manage virtualized environments (VMware, Hyper-V), along with cloud infrastructure (AWS, Azure). Provide solutions for networking issues related to both on-premises and cloud-based environments. Security & Compliance: Implement security policies and manage enterprise-grade security tools, including endpoint protection, firewalls, and antivirus systems. Monitor and ensure compliance with industry standards (e.g., GDPR, HIPAA) in all internal systems, including M365. Regularly audit and update security measures to prevent unauthorized access, utilizing advanced features in M365, such as Intune for device management and Defender for Endpoint. Design and implement disaster recovery, backup, and business continuity plans for critical systems. Technical Support & Troubleshooting: Provide tier-3 support for escalated IT issues related to hardware, software, and network systems. Troubleshoot complex issues related to M365 apps (Exchange, Teams, SharePoint, OneDrive), network connectivity, and server performance. Provide solutions for end-users, acting as a subject-matter expert for all M365 tools. Project Management & IT Initiatives: Lead IT projects related to the implementation, migration, and integration of Microsoft 365 services and other IT infrastructure projects. Coordinate with other teams to deploy solutions across departments and ensure integration with existing systems. Manage the rollout of new software solutions, including collaboration tools, productivity applications, and cybersecurity tools. Create and maintain project documentation and provide regular status updates to management. Automation & Scripting: Automate routine administrative tasks and improve workflows using PowerShell, Azure Automation, or other scripting languages. Use tools such as Power Automate and PowerShell to streamline Microsoft 365 management tasks and integrate third-party systems. Develop and manage custom workflows, scripts, and tools to improve operational efficiency. Documentation & Reporting: Maintain up-to-date documentation for all IT systems, network configurations, policies, and procedures. Generate detailed reports on system performance, security incidents, compliance, and user activity, especially related to Microsoft 365 usage. Document troubleshooting procedures and resolutions for internal knowledge sharing. Continuous Improvement & Training: Stay current with emerging technologies and best practices, particularly in the Microsoft 365 ecosystem and cloud computing. Mentor and train junior IT staff on system administration, M365 tools, and best practices. Provide end-user training on the effective use of M365 applications, especially Teams, SharePoint, and OneDrive. Qualifications: Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred). 6-8 years of hands-on experience in IT systems engineering, network administration, or related roles. Proven experience administering and supporting Microsoft 365 environments (Exchange Online, SharePoint Online, Teams, OneDrive, etc.). Experience with cloud services (Azure, AWS) and virtualization platforms (VMware, Hyper-V). Experience with network and infrastructure management (firewalls, VPNs, DNS, DHCP, etc.). Technical Skills: Strong knowledge of operating systems (Windows Server, Linux, macOS) and enterprise applications. Proficiency in Microsoft 365 administration and troubleshooting (Exchange Online, SharePoint, Teams, OneDrive, Power Platform). Familiarity with cloud technologies (Azure, AWS) and virtualization solutions (VMware, Hyper-V). Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs, etc.), firewall configurations, and network troubleshooting. Experience with enterprise security solutions, including firewalls, antivirus, MFA, endpoint protection (e.g., Defender), and security compliance frameworks. Familiarity with scripting languages (PowerShell, Python, Bash) for automation and integration tasks. Certifications (Preferred but not required): CompTIA Network+ / Security+ Microsoft Certified: Azure Administrator / Solutions Architect Microsoft Certified: Enterprise Administrator Expert (M365) Cisco Certified Network Associate (CCNA) Certified Information Systems Security Professional (CISSP) Microsoft Certified: Security, Compliance, and Identity Fundamentals VMware Certified Professional (VCP) AWS Certified Solutions Architect – Associate Soft Skills: Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills to collaborate with cross-functional teams. Ability to manage multiple projects and priorities simultaneously. Attention to detail and a proactive approach to resolving issues before they become major problems. Ability to mentor junior IT staff and effectively communicate technical concepts to non-technical users.

WHO ARE WE? DailyObjects is driven by a commitment to design-led innovation, where functionality meets aesthetics to transform everyday essentials into inspiring experiences. We believe in making each day a fresh opportunity for creativity and self-expression, ensuring that our products not only serve a purpose but add a touch of delight to the mundane and set users on a journey that makes every day less ordinary. Our goal is to redefine how people engage with design, ensuring that DailyObjects becomes a global brand -where quality and aesthetics are not an exception, but the standard. ABOUT THE JOB? We need a tech whisperer who can tame networks, rescue systems, and make IT look like magic. If you're someone who thrives on solving complex tech issues and believes there's always a smarter way to do things-let's talk. WHAT YOU'LL DO? Provide technical support across hardware, software, and networks Install and configure computer systems, troubleshoot issues, and ensure security protocols Maintain IT documentation, inventory, and licenses Manage network infrastructure and handle routine maintenance Assist with onboarding/offboarding from a tech perspective YOU SHOULD HAVE? 3-5 years of experience in an IT support or admin role Proficiency in Windows, MacOS, networking & security protocols Excellent troubleshooting and problem-solving skills A customer-first mindset and the ability to multitask (ref:hirist.tech) Show more Show less

Job Summary: We are seeking a skilled and proactive Desktop Support Engineer to join our IT team. The individual will be responsible for providing technical support to users by diagnosing and resolving hardware, software, and network issues. The ideal candidate will have strong troubleshooting skills, excellent communication, and a focus on delivering exceptional customer service. Key Responsibilities: Technical Support: Provide 1st and 2nd level support for all hardware and software-related issues, including desktops, laptops, printers, and mobile devices. Installation & Configuration: Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and enterprise software applications. Hardware Troubleshooting: Diagnose and repair hardware malfunctions, including performing upgrades, replacing faulty components, and ensuring devices function correctly. Networking Support: Assist in diagnosing and troubleshooting basic network issues (LAN, WAN, Wi-Fi, VPN), and working with network administrators for complex problems. Remote Support: Provide remote troubleshooting and support to users via phone, email, or remote desktop tools. User Account Management: Create, modify, and manage user accounts, email accounts, and permissions using tools like Active Directory, Office 365, or other similar platforms. Asset Management: Maintain accurate inventory of hardware and software assets, ensuring systems are compliant with company policies. Documentation: Document troubleshooting steps, solutions, and standard operating procedures in a knowledge base. Security Compliance: Ensure compliance with security policies, including software updates, patching, antivirus management, and enforcing security protocols. Backup and Recovery: Assist in implementing and managing data backup and recovery processes for users and workstations. Customer Service: Act as a point of contact for IT-related queries, delivering efficient and effective solutions with a strong focus on customer satisfaction. Skills & Qualifications: Educational Requirements: Diploma/ degree in IT, Computer Science, or a related field (preferred). Experience: 2-4 years of experience in desktop support, technical support, or helpdesk roles. Experience with Windows (10/11), macOS, and Linux operating systems. Hands-on experience with Active Directory, Group Policies, and Office 365 administration.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI is an industry leading global organization with a growing presence in the India technology market. Our India team leverages our partner network of including such partner relationships as Google, Apple, Microsoft and many more. SOTI India’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. If you are eager to prove your understanding of Quality Assurance Skills, your strong problem-solving abilities in a fast paced environment and you are willing to learn, then this position offers numerous growth opportunities and long lasting career with SOTI. Key Responsibilities: Design, develop, and maintain automated test scripts using C#, Playwright, and SpecFlow. Lead the automation efforts for web-based applications, ensuring robust and efficient testing using tools like Playwright and Appium Automate mobile applications across platforms such as Android, iOS, and Windows Phone, utilizing tools like Appium, UI Automator/ADB Collaborate with development teams to integrate automated testing into the CI/CD pipeline, using GitHub Enterprise (GHE) , Jenkins and related tools. Develop and maintain APIs, ensuring their thorough testing and validation through automated test scripts. Utilize sound knowledge of SQL and stored procedures to validate back-end processes and data integrity within SQL Server databases. Create and maintain scripts in PowerShell and batch scripting to support automation and deployment processes. Work with Xcode and UI Automator on macOS to support mobile automation testing for iOS applications. Collaborate within IDEs such as Visual Studio to integrate and maintain automated testing frameworks. Ensure the quality of software products through comprehensive QA processes and methodologies, including the creation and execution of detailed test cases. Manage and track testing activities using Microsoft Test Manager, ADO, Jira, and other tools. Conduct various types of testing such as regression, security, performance, compatibility, system, and user acceptance testing (UAT). Mentor and guide junior SDETs, sharing best practices and fostering a culture of continuous improvement in testing. Required Skills & Experience: Minimum 5 years of experience in developing and automating tests using C# or other object-oriented programming languages. Extensive experience with Playwright for web automation and Appium for mobile automation. Strong expertise in SpecFlow for Behavior Driven Development (BDD) and writing automated tests. In-depth understanding of API development, web services, and their automated testing. Proficiency in SQL with experience in writing and validating complex queries and stored procedures. Familiarity with GitHub Enterprise (GHE) for version control and CI/CD integration. Hands-on experience with PowerShell and batch scripting; experience with Xcode and UI Automator on macOS is highly desirable. Proficient in using Visual Studio for development and testing purposes. Strong understanding of QA processes, with the ability to design and execute comprehensive test strategies. Experience working with Microsoft Test Manager, ADO, and Jira. Preferred Skills: Experience mentoring junior team members and leading automation projects. Familiarity with continuous integration and deployment practices, particularly in a GHE environment. Knowledge of cloud-based testing and deployment platforms is a plus. Education: Bachelor’s degree in computer science, Engineering, or a related field is preferred. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

Job Responsibilities Provide technical support for computer hardware and software to employees within an organization. Troubleshoot and resolve technical issues related to computer hardware and software. Maintain inventory records of computer equipment and software licenses. Assist in the deployment of new technology solutions within the organization. Collaborate with other IT teams to ensure seamless integration of technology solutions. Document technical processes and procedures for future reference. Stay updated with the latest technologies and industry trends to enhance technical support services. Job Qualifications Diploma or degree in Computer Science or related field. Proven experience in providing technical support for computer hardware and software. Strong knowledge of computer hardware components and their functions. Familiarity with operating systems such as Windows and MacOS. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Effective communication and interpersonal skills. Knowledge of networking concepts and protocols. Experience with ticketing systems and help desk software. Show more Show less

Job Title: Junior IT Support Engineer Location: Kinfra Technology Park, Ramanattukara, Kozhikode Employment Type: Full-Time Company: Jogger Group Job Summary: Jogger Group is seeking a motivated Junior IT Support Engineer to join our IT team. The role involves providing technical support to end-users, troubleshooting hardware and software issues, and assisting with system maintenance to ensure smooth operations. This is an excellent opportunity for an entry-level professional to grow their technical skills in a dynamic environment. Key Responsibilities: Provide first-line technical support to employees via phone, email, or in-person, resolving hardware, software, and network issues. Install, configure, and maintain computer systems, software, and peripherals. Assist in managing user accounts, permissions, and access controls. Document and track support tickets, ensuring timely resolution and follow-up. Support basic network troubleshooting, including connectivity and printer issues. Assist senior IT staff with system upgrades, backups, and security protocols. Educate users on best practices for IT systems and software usage. Maintain inventory of IT equipment and report any hardware issues. Qualifications: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 0-2 years of experience in IT support or a related role. Familiarity with Windows, macOS, and common office software (e.g., Microsoft Office). Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and in a team environment. Relevant certifications (e.g., CompTIA A+, Network+) are a plus. Working Conditions: Office-based with occasional travel to other company sites if required. May require occasional after-hours or weekend support for critical issues. Job Type: Full-time Pay: ₹9,624.36 - ₹20,000.00 per month Shift: Day shift Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required) Willingness to travel: 25% (Required) Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 09/06/2025

Principal Software Engineer Hyderabad, Telangana, India + 2 more locations Date posted Apr 04, 2025 Job number 1817335 Work site Microsoft on-site only Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview Our team utilizes collaborative efforts to create security solutions that proactively address and counteract cyber threats, ensuring safety across various platforms such as Windows, Linux, MacOS, Android, and iOS. We are looking for a Principal Software Engineer with a strong background in Linux internals to advance our MDE Linux solution. This position entails both strategic leadership and hands-on development, collaborating with top professionals to strengthen our security capabilities. The role provides a unique opportunity to significantly influence the security landscape, shaping our products while expanding your expertise within Microsoft’s broad technological framework. We prioritize your professional growth and acknowledge the valuable contributions you make to our team. Our environment thrives on diversity and inclusivity, as we believe that different perspectives drive innovation. We are dedicated to cultivating a collaborative atmosphere where every member’s input is appreciated and developed, enhancing our products and fostering both personal and professional advancement to ensure our solutions meet the needs of all users. #microsoft #security #DefenderforLinux #Linux #MDEINDIA Qualifications A Bachelor's Degree in Computer Science or a related technical field, accompanied by over 16 years of technical engineering experience, particularly in coding with languages such as C and C++. The candidate should possess strong written and verbal communication abilities, along with robust technical skills that encompass a solid understanding of object-oriented programming and design, algorithms, and internal system concepts and performance. Experience in development on Linux, as well as knowledge of its internals, is essential. The individual must demonstrate proficiency in coding, debugging, design, testing, and problem-solving. Prior experience and knowledge of security solutions will be a plus. #microsoft #security #DefenderforLinux #Linux #MDEINDIA Responsibilities As a Principal Software Engineer with Microsoft Defender for Endpoint, you will work closely with security engineering teams to plan, design, implement, and validate advanced security solutions for Linux platforms, encompassing all stages from concept to deployment. In this leadership role, you will conduct design reviews, advocate for best practices in code quality, and promote the use of performance metrics to improve software stability and functionality. Your responsibilities will include developing, testing, and maintaining extensible and reusable code, identifying and resolving coding issues, and performing thorough code reviews. You will also engage in system architecture and feature design, writing proof of concept code to explore and validate innovative ideas. This position requires you to provide strategic insights during the product design phase to ensure alignment with customer needs and business goals. Additionally, you will collaborate with a geographically distributed team, including product managers, security researchers, and developers, to drive significant product enhancements. By upholding and promoting the organization's culture and values, you will create an environment that fosters innovation, quality, and accountability, contributing to the overall success and growth of the Microsoft Defender for Endpoint team. In this capacity, you will tackle the latest challenges in cybersecurity, continuously developing and implementing solutions to protect our customers from evolving threats, ensuring our security measures remain ahead of potential risks. #microsoft #security #DefenderforLinux #Linux #MDEINDIA Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

IT Support Specialist – Job Description Position Overview We are seeking a proactive and skilled IT Support Specialist to provide exceptional technical assistance to our team. This role involves diagnosing and resolving hardware and software issues, ensuring the smooth operation of IT systems, and delivering excellent customer service to end-users. Key Responsibilities Technical Support : Provide timely and effective support to end-users via phone, email, or in person, addressing hardware, software, and network-related issues. System Maintenance : Install, configure, and maintain computer systems, software applications, and network equipment to ensure optimal performance. Troubleshooting : Diagnose and resolve technical problems, utilising problem-solving skills and IT knowledge. User Account Management : Create, modify, and manage user accounts, passwords, and access rights. Documentation : Maintain accurate records of technical issues, solutions, and user interactions in the IT ticketing system. System Updates : Assist in applying software updates, security patches, and system upgrades to ensure systems are up to date. Network Connectivity : Troubleshoot network connectivity problems and assist users with connectivity-related issues. Qualifications Education : A bachelor's degree in computer science, information technology, or a related field is preferred. Experience : Minimum of 2 years of experience in IT support or a related role. Technical Skills : Proficiency in troubleshooting hardware and software issues on various operating systems (Windows, macOS, Linux). Communication Skills : Excellent customer service and communication skills to interact with users in a professional and friendly manner. Problem-Solving Skills : Strong problem-solving abilities to diagnose and resolve technical issues efficiently. Remote Support Tools : Familiarity with remote support tools for assisting users remotely. Documentation Skills : Ability to maintain accurate records and documentation of technical interactions. Adaptability : Ability to adapt to changing technological environments and learn new tools and techniques. Teamwork : Willingness to collaborate with other IT team members to provide effective solutions. Preferred Certifications CompTIA A+ Microsoft Certified: Windows Server Fundamentals Cisco Certified Network Associate (CCNA) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Life insurance Provident Fund Schedule: Evening shift Fixed shift Monday to Friday Night shift US shift Work Location: In person

Principal Software Engineer Bangalore, Karnataka, India Date posted May 26, 2025 Job number 1826455 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview Microsoft stands at the forefront of innovation and passion, driving the future of cybersecurity. At Microsoft Defender for Endpoint (MDE), our commitment lies in enhancing protection for both consumers and enterprises through state-of-the-art technology. Our team collaborates to create security solutions that proactively identify and counteract cyber threats, providing robust safety across various platforms, including Windows, Linux, MacOS, Android, and iOS. We are currently looking for a Principal Software Engineer with a deep understanding of Linux internals to advance our MDE Linux solution. This position entails strategic leadership and hands-on development, collaborating with top professionals to strengthen our security capabilities. The role presents a unique opportunity to significantly influence the security landscape, enhancing our product offerings while expanding your expertise within Microsoft’s vast technological framework. We prioritize your professional growth and appreciate the unique contributions you bring to our team. Our commitment to diversity and inclusivity fosters a collaborative environment where every member's input is recognized and valued. This culture not only improves our products but also promotes personal and professional development, ensuring our solutions meet the diverse needs of all users. Qualifications Qualification Bachelor's Degree in Computer Science, or related technical discipline and 14+ years technical engineering experience with coding in languages including, but not limited to, C/C++ Strong written and verbal communication skills Strong technical skills including understanding of object-oriented programming & design, algorithms, systems internal concepts & performance. Development experience on Linux and its internals knowledge. Demonstrable coding, debugging, design, testing and problem-solving Responsibilities Microsoft stands at the forefront of innovation and passion, driving the future of cybersecurity. At Microsoft Defender for Endpoint (MDE), our commitment lies in enhancing protection for both consumers and enterprises through state-of-the-art technology. Our team collaborates to create security solutions that proactively identify and counteract cyber threats, providing robust safety across various platforms, including Windows, Linux, MacOS, Android, and iOS. We are currently looking for a Principal Software Engineer with a deep understanding of Linux internals to advance our MDE Linux solution. This position entails strategic leadership and hands-on development, collaborating with top professionals to strengthen our security capabilities. The role presents a unique opportunity to significantly influence the security landscape, enhancing our product offerings while expanding your expertise within Microsoft’s vast technological framework. We prioritize your professional growth and appreciate the unique contributions you bring to our team. Our commitment to diversity and inclusivity fosters a collaborative environment where every member's input is recognized and valued. This culture not only improves our products but also promotes personal and professional development, ensuring our solutions meet the diverse needs of all users. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Summary: We are seeking a proactive and technically skilled Desktop Support Engineer to join our IT team at International School. The ideal candidate will provide first-level technical support for staff, faculty, and administrative users, ensuring the smooth functioning of hardware, software, and network systems across the campus. Key Responsibilities: Provide timely support for desktops, laptops, printers, projectors, and other end-user devices. Diagnose and troubleshoot software and hardware issues (Windows, Mac, and Chrome OS). Manage user accounts, email setups, and network permissions. Install, configure, and maintain operating systems and applications as per school IT policies. Support AV systems used in classrooms and event halls. Maintain asset inventory and ensure IT equipment is properly tagged and documented. Escalate unresolved issues to higher-level IT support or external vendors when required. Provide technical guidance and support to teachers and staff during school hours and events. Maintain compliance with school IT security policies and perform regular system updates. Assist in maintaining backup systems and monitoring internet connectivity. Required Qualifications & Skills: Bachelor’s degree or diploma in Computer Science, IT, or related field. 2+ years of experience in desktop support role. Strong knowledge of Windows 10/11, macOS, MS Office, and basic networking (LAN/Wi-Fi, routers). Hands-on experience with hardware maintenance and troubleshooting. Good interpersonal and communication skills to assist non-technical users. Ability to work independently and manage multiple tasks efficiently. Prior experience in a school/educational institution is a plus. Working Hours: Monday to Saturday (as per school schedule). Flexibility required during school events or emergencies. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Shift: Day shift Application Question(s): Are you available for Face-to-Face interview on the campus? Experience: Desktop support: 2 years (Required) Work Location: In person

About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Responsibilities - Continuously monitor, detect & respond to security incident in real-time. Provide recommendations and steps for eradication of threats and system recovery. Assists in the incident response function with the analysis of malware and related security incidents as required. Provides recommendations for defining rules and malware signatures for enhanced detection and mitigation based on analysis. Develop new tools or enhance existing tools for advanced detection. Actively undertake personal development through enhancement of technical skills and actively participate in the performance management process. Research and understand emerging threats to increase knowledge base of the evolving threat landscape. Ensure compliance with security policies and regulations. Collaborate with different technology team to communicate security incidents and risks to stakeholders. Always ensure the security and integrity of the organization information system and data. Qualifications And Experience - Bachelor’s degree in Computer Science or other IT related field. Minimum of 5+ years of experience working in an information security monitoring & response role in a large, complex environment. CompTia Security+, GSEC or any other Cyber Security certification. Solid understanding of the Cyber Incident Response Process & Life Cycle. Intermediate knowledge of security monitoring tools such as SIEM, IDS/IPS, EDR/XDR, email security solutions, powershell/python, basic networking concepts. Self-motivated, proactive and able to work independently. Strong communication, analytical and technical skills. Working experience with different type of operation system like Windows, Linux & MacOS Working With Us As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. Show more Show less

About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Responsibilities - Continuously monitor, detect & respond to security incident in real-time. Provide recommendations and steps for eradication of threats and system recovery. Assists in the incident response function with the analysis of malware and related security incidents as required. Provides recommendations for defining rules and malware signatures for enhanced detection and mitigation based on analysis. Develop new tools or enhance existing tools for advanced detection. Actively undertake personal development through enhancement of technical skills and actively participate in the performance management process. Research and understand emerging threats to increase knowledge base of the evolving threat landscape.  Ensure compliance with security policies and regulations. Collaborate with different technology team to communicate security incidents and risks to stakeholders. Always ensure the security and integrity of the organization information system and data. Qualification & Experience - Bachelor’s degree in computer science or other IT related field. Minimum of 5+ years of experience working in an information security monitoring & response role in a large, complex environment. CompTia Security+, GSEC or any other Cyber Security certification. Solid understanding of the Cyber Incident Response Process & Life Cycle. Intermediate knowledge of security monitoring tools such as SIEM, IDS/IPS, EDR/XDR, email security solutions, powershell/python, basic networking concepts. Self-motivated, proactive and able to work independently. Strong communication, analytical and technical skills. Working experience with different type of operation system like Windows, Linux & MacOS Working With Us As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. Show more Show less

About the Role We’re looking for a versatile IT Generalist who can take ownership of our end-to-end tech environment — from user support and infrastructure to systems health and IT operations. You’ll be the go-to person keeping our hardware, software, and network systems running seamlessly. If you enjoy solving problems, working across multiple platforms, and keeping things secure, stable, and well-documented, this role is for you. Key Responsibilities Provide prompt Tier 1 & Tier 2 support for hardware, software, network, and connectivity issues Set up new users with laptops, accounts, and access across internal systems Troubleshoot and maintain performance across multiple OS environments (Windows, macOS, Linux) Oversee system health, hardware upkeep, and basic network configurations (VPN, DNS, firewall settings) Monitor endpoints and proactively flag performance, security, or compliance concerns Support on-site equipment like AV systems, access control devices, and general office IT infrastructure Collaborate with vendors for hardware procurement, warranty issues, and asset tracking Maintain clear, up-to-date internal IT documentation and access records Qualifications 1–2 years of experience in IT support, systems administration, or generalist roles Comfortable working with both hardware and software environments in fast-moving setups Familiar with security best practices around device access, internal tools, and endpoint safety Can explain complex IT problems in simple terms and work calmly under pressure Strong attention to detail — you're the type to catch and fix things before others notice Curious and growth-oriented — whether it's scripting, cybersecurity, or automation, you're always learning Show more Show less