Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
8.0 - 10.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n.Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o.Keep Up-to-date with the latest technologies in the market Mandatory Skills: Spring Boot. Experience8-10 Years.
Posted 1 day ago
5.0 - 10.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps, encompassing infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. Engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaborate with Solution Managers, Solution Architects, and Finance Managers to create solution documentation, pricing models, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions, mutual value discovery sessions, ensuring all messages are aligned with Wipro's solution strategy or win themes. Review solutions for alignment with Wipro Pricing and Effort Estimation Models based on experience. Lead discussions as a Tools Architect during due diligence, contract closures, and renewals, including compliance requirements and sign-off on technical Statements of Work (SOWs) and service levels specific to BSM and AIOPS. Manage interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow. Key Responsibilities: Primarily responsible for responding to RFIs/RFPs and proposing solutions to customers in the areas of ITOM, ITSM, and ITAM (Monitoring, Observability, AIOPS, Service Management, Asset Management, and Automation). Create differentiated tool solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogsoft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven, and others. Ensure proactive engagement with customers to understand their tool estates and pitch next-generation solution areas delivering business value. Work with Solution Managers, Solution Architects, and Finance Managers to enable the creation of solution documentation, pricing, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions and mutual value discovery sessions ensuring all messages align with Wipros solution strategy or win themes. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market references and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: PySpark. Experience5-8 Years.
Posted 1 day ago
5.0 - 8.0 years
9 - 14 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Industry 4.0-EDGE IOT-IIOT Platform. Experience5-8 Years.
Posted 1 day ago
4.0 - 5.0 years
6 - 7 Lacs
Pune
Work from Office
Job Summary As a key member of the analytics team, you will work closely with consulting teams to understand and address clients' business challenges. Utilizing advanced analytics tools, you will systematically analyze data to derive actionable insights that drive strategic decisions. Your deep knowledge of supply chain data, paired with a strong business acumen, will enable you to solve complex problems in this domain. You will typically lead junior analytics team members to own delivery on their assignments. Roles & Responsibilities Lead end-to-end product development of spend analytics and procurement automation solutions. A bachelors degree in engineering, Computer Applications, Mathematics, or a related field from a Tier 1 university. 4-5 years of experience in Business Intelligence (BI) projects, specifically as a Qlik Sense, Tableau, or Power BI Developer. Proven ability to build, maintain, and enhance Qlik data visualizations that help drive business insights. Experience transitioning PowerPoint wireframes and Excel reports into interactive Qlik Sense dashboards. Excellent attention to details, high output accuracy and out-of-box thinking to bring in innovative approaches to problems/issues in data processing. Proficiency in MS Excel, MS PowerPoint, and MS Access, with the ability to handle complex data sets and present findings effectively. Qualification Professional & Technical Skills Good at technical troubleshooting, monitoring, and reporting activities. Prior experience in data / spend analysis. Good spoken and written English communication skills - should be able to participate in global team calls. Excellent spoken and written English communication skills, enabling seamless participation in global team calls and client discussions. A quick learner who thrives in a fast-paced, team-oriented environment. Additional experience in Power BI / Tableau and SQL Coding will be preferred.
Posted 1 day ago
6.0 - 11.0 years
13 - 18 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n.Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o.Keep Up-to-date with the latest technologies in the market
Posted 1 day ago
5.0 - 10.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Job TitleAI/ML Engineer Location: Bangalore Job Type: Full-Time Lab45 is the innovation arm of Wipro focused on building cutting edge products, platforms and solutions. We would like to harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies like Blockchain, AR/VR and Software Defined Vehicles to help our clients and customers adapt to the digital world and become more successful. Lab45 is a visionary space developing ground-breaking solutions to foster and accelerate ideation throughout Wipro. At Lab45, teams of engineers, research analysts, and scientists come together to infuse creative ways of incubating solutions for customers that will transform the future. It is a space filled with ambition at the vanguard of far-reaching research across cutting-edge technologies. Introduction :We are seeking a highly skilled and experienced AI/ML Engineer to join our innovative team. The ideal candidate will have a strong background in backend development using Python, expertise in LangChain, vector databases, and applied AI using large language models (LLMs), Retrieval-Augmented Generation (RAG), Graph RAG, and other Generative AI applications. This role requires a blend of advanced technical skills in software design, data structures, and coding, coupled with a passion for AI-driven innovation. Key Responsibilities: Design, develop, and maintain robust backend systems integrating advanced AI and ML capabilities. Implement and optimize LangChain for efficient language model chaining and application. Manage and manipulate data using vector databases to enhance model performance and scalability. Develop and deploy solutions based on LLMs, RAG, and Graph RAG to solve complex problems and improve user interactions. Collaborate with cross-functional teams to define clear specifications, deliverables, and timelines. Stay abreast of industry trends and advancements in AI and ML technologies, applying this knowledge to drive continuous improvement in our solutions. Write clean, manageable code and maintain proper documentation. Conduct code reviews, and mentor junior engineers, promoting best practices in software development and AI integration. Ensure the performance, quality, and responsiveness of applications Qualifications: Bachelors or Masters degree in Computer Science, or a related field. Proven experience (5+ years) as an Software Engineer with a focus on backend development. Expertise in Python programming and familiarity with frameworks and libraries relevant to AI and ML. Strong experience with LangChain, vector databases, and technologies such as MongoDB and Pinecone. Profound knowledge of LLMs, RAG, Graph RAG, and other Generative AI concepts. Excellent skills in software design, data structures, and algorithms. Experience with software development tools including version control systems (e.g., Git), continuous integration/continuous deployment (CI/CD) pipelines. Strong analytical and problem-solving skills. Excellent communication and teamwork skills. Preferred Skills: Experience with cloud platforms (AWS, Google Cloud, Azure) and understanding of scalable architecture. Familiarity with containerization and orchestration technologies (Docker, Kubernetes). Deliver No. Performance Parameter Measure 1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput % 2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
3.0 - 5.0 years
5 - 9 Lacs
Gurugram
Work from Office
Mandatory Skills: Analytics(DMS). Experience3-5 Years.
Posted 1 day ago
8.0 - 10.0 years
9 - 13 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Mandatory Skills Data Science, ML, DL, Python for Data Science, Tensorflow, Pytorch, Django, SQL, MLOps Preferred Skills NLP, Gen AI, LLM, PowerBI, Advanced Analytics, Banking exposure Strong understanding of Data Science, machine learning and deep learning principles and algorithms. Proficiency in programming languages such as Python, TensorFlow, and PyTorch. Experienced data scientist who can using python build various AI models for banking product acquisition, deepening, retention. Drive data driven personalisation, customer segmentation, in accordance with banks data privacy and security standards Expert in applying ML techniques such asclassification, clustering, deep learning, optimization methods, supervised and unsupervised techniques Optimize model performance and scalability for real-time inference and deployment. Experiment with different hyperparameters and model configurations to improve AI model quality. Ensure AI ML solutions are developed, and validations are performed in accordance with Responsible AI guidelines & Standards Working knowledge ane experience in ML Ops is a must and engineering background is preferred Excellent command of data warehousing concepts and SQL Knowledge of personal banking products is a plus Mandatory Skills: AI Cognitive. Experience8-10 Years.
Posted 1 day ago
5.0 - 10.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Job TitleAI/ML Engineer Location: Bangalore Job Type: Full-Time Introduction :We are seeking a highly skilled and experienced AI/ML Engineer to join our innovative team. The ideal candidate will have a strong background in backend development using Python, expertise in LangChain, vector databases, and applied AI using large language models (LLMs), Retrieval-Augmented Generation (RAG), Graph RAG, and other Generative AI applications. This role requires a blend of advanced technical skills in software design, data structures, and coding, coupled with a passion for AI-driven innovation. Key Responsibilities: Design, develop, and maintain robust backend systems integrating advanced AI and ML capabilities. Implement and optimize LangChain for efficient language model chaining and application. Manage and manipulate data using vector databases to enhance model performance and scalability. Develop and deploy solutions based on LLMs, RAG, and Graph RAG to solve complex problems and improve user interactions. Collaborate with cross-functional teams to define clear specifications, deliverables, and timelines. Stay abreast of industry trends and advancements in AI and ML technologies, applying this knowledge to drive continuous improvement in our solutions. Write clean, manageable code and maintain proper documentation. Conduct code reviews, and mentor junior engineers, promoting best practices in software development and AI integration. Ensure the performance, quality, and responsiveness of applications. Qualifications: Bachelors or Masters degree in Computer Science, or a related field. Proven experience (5+ years) as an Software Engineer with a focus on backend development. Expertise in Python programming and familiarity with frameworks and libraries relevant to AI and ML. Strong experience with LangChain, vector databases, and technologies such as MongoDB and Pinecone. Profound knowledge of LLMs, RAG, Graph RAG, and other Generative AI concepts. Excellent skills in software design, data structures, and algorithms. Experience with software development tools including version control systems (e.g., Git), continuous integration/continuous deployment (CI/CD) pipelines. Strong analytical and problem-solving skills. Excellent communication and teamwork skills. Preferred Skills: Experience with cloud platforms (AWS, Google Cloud, Azure) and understanding of scalable architecture. Familiarity with containerization and orchestration technologies (Docker, Kubernetes). Job TitleAI/ML Engineer Location: Bangalore Job Type: Full-Time Introduction :We are seeking a highly skilled and experienced AI/ML Engineer to join our innovative team. The ideal candidate will have a strong background in backend development using Python, expertise in LangChain, vector databases, and applied AI using large language models (LLMs), Retrieval-Augmented Generation (RAG), Graph RAG, and other Generative AI applications. This role requires a blend of advanced technical skills in software design, data structures, and coding, coupled with a passion for AI-driven innovation. Key Responsibilities: Design, develop, and maintain robust backend systems integrating advanced AI and ML capabilities. Implement and optimize LangChain for efficient language model chaining and application. Manage and manipulate data using vector databases to enhance model performance and scalability. Develop and deploy solutions based on LLMs, RAG, and Graph RAG to solve complex problems and improve user interactions. Collaborate with cross-functional teams to define clear specifications, deliverables, and timelines. Stay abreast of industry trends and advancements in AI and ML technologies, applying this knowledge to drive continuous improvement in our solutions. Write clean, manageable code and maintain proper documentation. Conduct code reviews, and mentor junior engineers, promoting best practices in software development and AI integration. Ensure the performance, quality, and responsiveness of applications. Qualifications: Bachelors or Masters degree in Computer Science, or a related field. Proven experience (5+ years) as an Software Engineer with a focus on backend development. Expertise in Python programming and familiarity with frameworks and libraries relevant to AI and ML. Strong experience with LangChain, vector databases, and technologies such as MongoDB and Pinecone. Profound knowledge of LLMs, RAG, Graph RAG, and other Generative AI concepts. Excellent skills in software design, data structures, and algorithms. Experience with software development tools including version control systems (e.g., Git), continuous integration/continuous deployment (CI/CD) pipelines. Strong analytical and problem-solving skills. Excellent communication and teamwork skills. Preferred Skills: Experience with cloud platforms (AWS, Google Cloud, Azure) and understanding of scalable architecture. Familiarity with containerization and orchestration technologies (Docker, Kubernetes). 2. Provide customer support and problem solving from time to time Perform defect fixing raised by the client or software integration team while solving the tickets raised Develop software verification plans and quality assurance procedures for the customer Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction Comply with project plans and industry standards 3. Ensure reporting & documentation for the client Ensure weekly, monthly status reports for the clients as per requirements Maintain documents and create a repository of all design changes, recommendations etc Maintain time-sheets for the clients Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput % 2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
8.0 - 10.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n.Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o.Keep Up-to-date with the latest technologies in the market Mandatory Skills: Embedded Java. Experience8-10 Years.
Posted 1 day ago
0 years
0 Lacs
Bengaluru, Karnataka
On-site
Job Summary: We are seeking a highly skilled and experienced Program Manager to lead and manage strategic initiatives within the Procurement domain, covering both Direct and Indirect Procurement processes. The ideal candidate will have a strong understanding of procurement operations, a solid grasp of the technical stack supporting procurement systems, and a proven track record of successfully delivering complex programs that align with business goals. Experience in leveraging AI and automation technologies to optimize procurement processes is highly desirable. Key Responsibilities: Lead end-to-end program management for procurement-related initiatives, ensuring alignment with business objectives and timelines. Collaborate with procurement, finance, IT, and business stakeholders to gather requirements, define scope, and deliver solutions. Drive the implementation and integration of procurement systems and tools (e.g., SAP Ariba, Coupa). Analyze and optimize procurement processes for both direct (raw materials, components) and indirect (services, office supplies) categories. Manage cross-functional project teams, vendors, and third-party consultants. Monitor program performance, manage risks, and ensure timely delivery of milestones. Provide regular updates to senior leadership and stakeholders on program status, risks, and outcomes. Ensure compliance with procurement policies, regulatory requirements, and industry best practices. AI & Technology-Driven Responsibilities: Identify opportunities to apply AI/ML technologies to enhance procurement efficiency, accuracy, and decision-making. Lead initiatives involving: - AI-powered spend analytics and demand forecasting. - Predictive supplier risk management using machine learning models. - Automated contract analysis using NLP and AI-based tools. - Chatbots and virtual assistants for procurement support and supplier queries. - Intelligent workflow automation for purchase requisitions, approvals, and invoice processing. Collaborate with data science and IT teams to design, test, and deploy AI-driven procurement solutions. Evaluate and implement AI-enabled procurement platforms and tools. Stay current with emerging technologies and trends in AI, procurement tech, and supply chain innovation. Qualifications l Preferred Qualifications: Experience with digital procurement transformation initiatives. Familiarity with Agile and Waterfall project management methodologies. Knowledge of data analytics tools (e.g., Power BI, Tableau) for procurement reporting. Experience with AI/ML platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI). Understanding of data governance, model training, and ethical AI practices in procurement. Why Join Us? Be part of a dynamic and innovative team driving procurement excellence. Opportunity to lead impactful programs that shape the future of our supply chain. Competitive compensation, benefits, and career development opportunities. Primary Location : IN-Karnataka-Bangalore Schedule : Full-time Unposting Date : Ongoing
Posted 1 day ago
5.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
ROLE AND RESPONSIBILITIES Wipro Technologies is seeking an experienced Observability Engineer & Administrator with advanced knowledge of Moogsoft and APEX solutions. As a member of the Wipro team you will be required to Design, implement, configure, and maintain both the Moogsoft AIOps platform and the Apex AIOps Incident Management platform. Develop and manage integrations between Moogsoft, Apex AIOps, and other relevant IT monitoring, logging, and ITSM tools. Develop and implement automation workflows and runbooks within both AIOps platforms to streamline incident management and remediation processes. Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to understand their AIOps requirements and translate them into effective solutions on both platforms. Define and enforce best practices for the configuration, utilization, and administration of both Moogsoft and Apex AIOps. Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations, and automation within both environments. Create and maintain comprehensive documentation for configurations, integrations, workflows, and operational procedures for both Moogsoft and Apex AIOps. Develop and implement metrics and dashboards within both platforms to provide visibility into IT health, incident trends, and the effectiveness of AIOps implementations. Ensure the security and compliance of both Moogsoft and Apex AIOps platforms and their integrations. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event management, or systems integration, with specific experience in both Moogsoft and Apex AIOps. Hands-on experience implementing, configuring, and administering both Moogsoft and Apex AIOps in a production environment is essential. Familiarity with a wide range of IT monitoring tools, logging systems, and ITSM platforms. Understanding of ITIL frameworks and incident management processes. PREFERRED S Deep hands-on expertise in configuring and managing the Moogsoft AIOps platform. Deep hands-on expertise in configuring and managing the Apex AIOps Incident Management platform. Strong understanding of AIOps concepts, machine learning algorithms used for event correlation, and noise reduction techniques within both platforms. Proven ability to integrate both Moogsoft and Apex AIOps with various IT systems using APIs and other integration methods. Excellent analytical, problem-solving, and troubleshooting skills across both AIOps platforms. Strong scripting and automation skills (e.g., Python, Shell) for automating tasks within and around both platforms. Excellent communication (both written and verbal) and collaboration skills, with the ability to work effectively with diverse technical teams. Ability to document technical solutions clearly and concisely for both platforms. Experience with version control systems (e.g., Git). GOOD TO HAVE S Experience with other AIOps platforms or event management tools. Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their monitoring and event management services, and how they integrate with Moogsoft and Apex AIOps. Understanding of security best practices for AIOps platforms and integrations. Experience with agile development methodologies. ADDITIONAL NOTES The successful candidate will be a self-starter with a passion for data visualization and problem-solving. This role may involve working closely with cross-functional teams to implement and support their monitoring needs. Rate up to 150K Location flexibility Yes Customer round Yes ExP :- 8 +years(B3 band) Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: Moogsoft AIOps. Experience5-8 Years.
Posted 1 day ago
4.0 - 6.0 years
6 - 8 Lacs
Pune
Work from Office
Location: Remote Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Experience: 4 Years Key Responsibilities: Fine-tune and optimize Large Language Models (LLMs) for mid-to-large-scale live production-quality applications. Host and deploy LLMs on custom infrastructure, ensuring high availability and performance. Conduct LLM evaluation following best practices as outlined in the Hugging Face LLM Evaluation Guide. Collaborate with cross-functional teams to design, develop, and implement AI-driven solutions tailored to business needs. Ensure model scalability, security, and compliance with industry standards. Required Skills and Experience : Experience: 4 years of hands-on experience with Generative AI and LLMs. (Total IT experience is not a priority.) Domain Expertise: Prior experience in the fintech or financial services domain is essential. LLM Fine-Tuning: Demonstrated expertise in fine-tuning LLMs for live production environments (academic or PoC projects are not relevant). Infrastructure Management: Experience with hosting and deploying LLMs on custom infrastructure. LLM Evaluation: Proficiency in conducting LLM evaluations using industry-recognized methodologies and frameworks. Technical Skills : Proficiency in Python and relevant AI/ML libraries (e.g., PyTorch, TensorFlow, Hugging Face). Strong understanding of LLM architectures and their optimization techniques. Familiarity with cloud-based or on-premise infrastructure for AI deployments.
Posted 1 day ago
5.0 - 8.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: GCP AI ML. Experience5-8 Years.
Posted 1 day ago
8.0 - 10.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n.Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o.Keep Up-to-date with the latest technologies in the market Mandatory Skills: Microstrategy. Experience8-10 Years.
Posted 1 day ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Machine Learning. Experience3-5 Years.
Posted 1 day ago
2.0 - 5.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Do Research, design, develop, and modify computer vision and machine learning. algorithms and models, leveraging experience with technologies such as Caffe, Torch, or TensorFlow. Shape product strategy for highly contextualized applied ML/AI solutions by engaging with customers, solution teams, discovery workshops and prototyping initiatives. Help build a high-impact ML/AI team by supporting recruitment, training and development of team members. Serve as evangelist by engaging in the broader ML/AI community through research, speaking/teaching, formal collaborations and/or other channels. Knowledge & Abilities- Designing integrations of and tuning machine learning & computer vision algorithms - Research and prototype techniques and algorithms for object detection and recognition - Convolutional neural networks (CNN) for performing image classification and object detection. Familiarity with Embedded Vision Processing systems - Open source tools & platforms - Statistical Modeling, Data Extraction, Analysis, - Construct, train, evaluate and tune neural networks Mandatory Skills: One or more of the following: Java, C++, Python Deep Learning frameworks such as Caffe OR Torch OR TensorFlow, and image/video vision library like OpenCV, Clarafai, Google Cloud Vision etc Supervised & Unsupervised LearningDeveloped feature learning, text mining, and prediction models (e.g., deep learning, collaborative filtering, SVM, and random forest) on big data computation platform (Hadoop, Spark, HIVE, and Tableau) *One or more of the followingTableau, Hadoop, Spark, HBase, Kafka Experience- 2-5 years of work or educational experience in Machine Learning or Artificial Intelligence - Creation and application of Machine Learning algorithms to a variety of real-world problems with large datasets. Building scalable machine learning systems and data-driven products working with cross functional teams - Working w/ cloud services like AWS, Microsoft, IBM, and Google Cloud- Working w/ one or more of the followingNatural Language Processing, text understanding, classification, pattern recognition, recommendation systems, targeting systems, ranking systems or similar Nice to Have- Contribution to research communities and/or efforts, including publishing papers at conferences such as NIPS, ICML, ACL, CVPR, etc. Education: BA/BS (advanced degree preferable) in Computer Science, Engineering or related technical field or equivalent practical experience Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law Product and Services Sales Manager Mandatory Skills: Generative AI. Experience3-5 Years.
Posted 1 day ago
1.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance
Posted 1 day ago
6.0 - 11.0 years
19 - 22 Lacs
Chennai
Work from Office
Role : Enterprise Architect - Architecture DO: - Interfacing with customer architecture team and CTOs - Understand customer IT technology strategy / Roadmap and align Wipro POVs - Work with multiple Accounts to support opportunity qualification process - Assist in all phases of the sales and delivery process - Prepare technical solution to RFPs and RFIs - Direct presentations to prospective customers and partners using knowledge of Utility industry trends and standards - Develop product demonstrations, including specification, testing, and delivery - Drive the process of delivering high-quality product and architecture presentations and demonstrations - Demonstrate common product concepts (e.g. SAP, Oracle, GIS ) used in utility industry - Provide technical and product directions to the account team for resolution of issues and assist account teams in ensuring customer satisfaction - Travel to customer sites world wide Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
3.0 - 8.0 years
19 - 22 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to help build pipeline by effectively understanding client requirements and liaising with internal functions/stakeholders to prepare a winning solution by leveraging the capabilities within D&OP for the client. Do Prepare a winning solution for the fulfill the requirements of the client Requirement Understanding, Data Gathering & Solution Design Engage with the customers, understand and interpret their needs correctly, and churn out a proposal with a solution that is aligned with the customers' demands/requirements Engage with clients or sales team to understand the purpose of the proposal, the requirements and expectations of the client Lead and prepare the RFP/RFI/RFQ responses and presentations. Write, edit and finalize each section of a proposal, ensuring the content matches the RFP Ensure RFP instructions pertaining to format, fonts, page limits, etc. are being followed along with internal branding guidelines Performs final electronic layout and formatting as well as production of hard copies as required Follow up with sales team post submission of RFP response Co-ordination and Support to Internal Teams Coordinates with partners to request and collect relevant data and inputs or other narratives to respond to proposal requirements Work with sales team proactively and provide support for 2nd and 3rd level customer meetings. Prepare a list of questions and of information/material needed to create the proposal Include standard or approved proposal language for legal sections according to company policy Write the proposal and/or coordinate with team members to ensure each section is written in a consistent format and completed according to the RFP instructions Work with internal marketing team and external vendors for the purpose of proposal creation Support the marketing team and create specific client dockets, collaterals, mailers etc. Support the demand generating team of the marketing department by providing them lists of the accounts, stakeholders etc. that can be targeted Effective Project Management Effectively and efficiently plan, organize, lead and control the delivery of the final solution/proposal/document Prepare a work plan that lists the tasks required to create the proposal, such as design, writing, editing, review and production Uses strong interpersonal, organizational, and time management skills to juggle multiple tasks with differing deadlines to consistently produce the document Collaborate and influence internal key stakeholders to get relevant data within the specified timeline to ensure relevant data in plugged into the solution Ensure promptness and compliance of proposals by creating and managing proposal calendars, compliance checklists, compliance matrices, trackers, etc. Oversees collection and completion of all proposal components (technical, cost, management, annexes) working in collaboration with internal teams, as well as partners. Follow up with relevant stakeholders/teams to get feedback and revisions and ensure that the proposal development stays on schedule. Update the sales team and other stakeholders on a regular basis on the progress of the proposal Stakeholder Interaction & Management Work with internal teams and get relevant data/inputs for preparing documents such as RFP responses, capability demonstrations, client presentations and collaterals, participating in the customer calls to sell solutions etc. Collaborate with relevant stakeholders/teams to get feedback and make revisions to ensure that the proposal stays relevant to the needs throughout various proposal stages Ensures communication among all parties throughout the proposal process Identifies bottlenecks in the process escalating accordingly to higher level, as necessary, to ensure timetable and deliverables remain on track Reach out to the below mentioned internal teams during proposal creation: Deliver No.Performance ParameterMeasure1.Process & PerformanceZero non-conformance on timelines with respect to the client/ stakeholder requirements %Winning solutions created Support on pipeline generation 2.ClientNo. of RFP/Proposals/Solutions submitted %conversion rate from proposal to contract Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
8.0 - 10.0 years
13 - 18 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n.Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o.Keep Up-to-date with the latest technologies in the market Mandatory Skills: Fullstack Java Enterprise. Experience8-10 Years.
Posted 1 day ago
2.0 - 5.0 years
4 - 7 Lacs
Thiruvananthapuram
Work from Office
Job Overview We are looking for talented Machine Learning Engineers to join us and be part of this journey. You will work closely with other Engineers, Product Managers, and underwriters to develop, improve, and deploy machine learning models and to solve other optimization problems. We make extensive use of machine learning in our credit product, where it is used (among other things) for underwriting and loan servicing decisions. We are also actively exploring other applications of Machine Learning in some of our newer products, with the ultimate goal of improving the user experience.Machine Learning sits at the intersection of a number of different disciplines: Computer Science, Statistics, Operations Research, Data Science, and others. At Branch, we fundamentally believe that in order for Machine Learning to be impactful, it needs to be closely embedded into the rest of the product development and software engineering process, which is why we emphasize the importance of software engineering skills and experience for this role.As a company, we are passionate about our customers, fearless in the face of barriers, and driven by data. As an engineering team, we value bottom-up innovation and decentralized decision-making. We believe the best ideas can come from anyone in the company, and we are working hard to create an environment where everyone feels empowered to propose solutions to the challenges we face. We are looking for individuals who thrive in a fast-moving, innovative, and customer-focused setting. Responsibilities Credit Decisions: Core to our business is understanding and building signals from unstructured and structured data to identify good borrowers.Customer Service: Using machine learning and LLM/NLP, automate customer service interactions and provide context to our customer service team. Fraud Prevention: Identify patterns of fraudulent behavior and build models to detect and prevent these behaviors.Team work: Bring your experience to bear on the technical direction and abilities of the team, and work cross-functionally with policy and product teams as we improve processes and break new ground. Qualifications 2+ years of hands-on experience building software in a production environment. Startup or early-stage team experience is preferred.Excellent software engineering and programming skills, especially Python and SQL.A diverse range of data skills, including experimentation, statistics, and machine learning, and have used these skills to inform business decisions. A deep understanding of using cloud computing infrastructure and data pipelines in production.Self motivation: You teach yourself new skills. You take the initiative to solve problems before they arise. You roll up your sleeves and get stuff done.Team motivation: You listen to others, speak your mind, and ask the right questions. You are a great collaborator and teacher. The drive to make a positive impact on customers' lives.
Posted 1 day ago
2.0 - 5.0 years
4 - 7 Lacs
Kochi
Work from Office
Job Overview We are looking for talented Machine Learning Engineers to join us and be part of this journey. You will work closely with other Engineers, Product Managers, and underwriters to develop, improve, and deploy machine learning models and to solve other optimization problems. We make extensive use of machine learning in our credit product, where it is used (among other things) for underwriting and loan servicing decisions. We are also actively exploring other applications of Machine Learning in some of our newer products, with the ultimate goal of improving the user experience.Machine Learning sits at the intersection of a number of different disciplines: Computer Science, Statistics, Operations Research, Data Science, and others. At Branch, we fundamentally believe that in order for Machine Learning to be impactful, it needs to be closely embedded into the rest of the product development and software engineering process, which is why we emphasize the importance of software engineering skills and experience for this role.As a company, we are passionate about our customers, fearless in the face of barriers, and driven by data. As an engineering team, we value bottom-up innovation and decentralized decision-making. We believe the best ideas can come from anyone in the company, and we are working hard to create an environment where everyone feels empowered to propose solutions to the challenges we face. We are looking for individuals who thrive in a fast-moving, innovative, and customer-focused setting. Responsibilities Credit Decisions: Core to our business is understanding and building signals from unstructured and structured data to identify good borrowers.Customer Service: Using machine learning and LLM/NLP, automate customer service interactions and provide context to our customer service team. Fraud Prevention: Identify patterns of fraudulent behavior and build models to detect and prevent these behaviors.Team work: Bring your experience to bear on the technical direction and abilities of the team, and work cross-functionally with policy and product teams as we improve processes and break new ground. Qualifications 2+ years of hands-on experience building software in a production environment. Startup or early-stage team experience is preferred.Excellent software engineering and programming skills, especially Python and SQL.A diverse range of data skills, including experimentation, statistics, and machine learning, and have used these skills to inform business decisions. A deep understanding of using cloud computing infrastructure and data pipelines in production.Self motivation: You teach yourself new skills. You take the initiative to solve problems before they arise. You roll up your sleeves and get stuff done.Team motivation: You listen to others, speak your mind, and ask the right questions. You are a great collaborator and teacher. The drive to make a positive impact on customers' lives.
Posted 1 day ago
2.0 - 5.0 years
8 - 12 Lacs
Chennai
Work from Office
Do Research, design, develop, and modify computer vision and machine learning. algorithms and models, leveraging experience with technologies such as Caffe, Torch, or TensorFlow. Shape product strategy for highly contextualized applied ML/AI solutions by engaging with customers, solution teams, discovery workshops and prototyping initiatives. Help build a high-impact ML/AI team by supporting recruitment, training and development of team members. Serve as evangelist by engaging in the broader ML/AI community through research, speaking/teaching, formal collaborations and/or other channels. Knowledge & Abilities- Designing integrations of and tuning machine learning & computer vision algorithms - Research and prototype techniques and algorithms for object detection and recognition - Convolutional neural networks (CNN) for performing image classification and object detection. Familiarity with Embedded Vision Processing systems - Open source tools & platforms - Statistical Modeling, Data Extraction, Analysis, - Construct, train, evaluate and tune neural networks Mandatory Skills: One or more of the following: Java, C++, Python Deep Learning frameworks such as Caffe OR Torch OR TensorFlow, and image/video vision library like OpenCV, Clarafai, Google Cloud Vision etc Supervised & Unsupervised LearningDeveloped feature learning, text mining, and prediction models (e.g., deep learning, collaborative filtering, SVM, and random forest) on big data computation platform (Hadoop, Spark, HIVE, and Tableau) *One or more of the followingTableau, Hadoop, Spark, HBase, Kafka Experience- 2-5 years of work or educational experience in Machine Learning or Artificial Intelligence - Creation and application of Machine Learning algorithms to a variety of real-world problems with large datasets. Building scalable machine learning systems and data-driven products working with cross functional teams - Working w/ cloud services like AWS, Microsoft, IBM, and Google Cloud- Working w/ one or more of the followingNatural Language Processing, text understanding, classification, pattern recognition, recommendation systems, targeting systems, ranking systems or similar Nice to Have- Contribution to research communities and/or efforts, including publishing papers at conferences such as NIPS, ICML, ACL, CVPR, etc. Education: BA/BS (advanced degree preferable) in Computer Science, Engineering or related technical field or equivalent practical experience Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law Product and Services Sales Manager Mandatory Skills: Google Gen AI. Experience3-5 Years.
Posted 1 day ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
20183 Jobs | Dublin
Wipro
10025 Jobs | Bengaluru
EY
8024 Jobs | London
Accenture in India
6531 Jobs | Dublin 2
Amazon
6260 Jobs | Seattle,WA
Uplers
6244 Jobs | Ahmedabad
Oracle
5916 Jobs | Redwood City
IBM
5765 Jobs | Armonk
Capgemini
3771 Jobs | Paris,France
Tata Consultancy Services
3728 Jobs | Thane