3.0 - 5.0 years

6 - 10 Lacs

Mohali

Work from Office

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...

Posted 3 months ago

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L2 Engineer Alaric Ventures

3.0 - 5.0 years

6 - 10 Lacs

Chandigarh

Work from Office

Posted 3 months ago

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