209 Mac Support Jobs - Page 6

Summary The Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. Youll be mentoring the Service Desk team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Service Operations team. Day-to-day management of the IT Service Centre Lead and attend weekly Service Desk meetings to highlight performance and introduce new services. Use the forum for other BAU activities Performance manage 1st line support technicians including appraisals, objective setting ...

Role & responsibilities : * Provide First-Level Support: * Respond to user inquiries via phone, email, chat, or ticketing system in a timely and professional manner. * Log and track all support requests, ensuring accurate and detailed documentation. * Prioritize and manage support tickets based on severity and impact. * iOS Device Support: * Troubleshoot issues related to iOS devices, including setup, configuration, connectivity, and application issues. * Assist users with iOS updates, backups, and data recovery. * Support mobile device management (MDM) systems and policies. * Troubleshoot issues related to Apple ID, iCloud, and other Apple services. * macOS Support: * Troubleshoot hardware ...

Role & responsibilities Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. * Troubleshooting network connectivity problems such as router configurations, IP Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support Azure Active Directory Preferred candidate profile Graduation Required Excellent Communication skills

You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. Principle duties and responsibilities Monitor ServiceNow ticket queue (ISD) and / or Slack IT Channel Gather and document information from reporter in a ServiceNow ISD ticket Access requests AD permission Account Groups Global Protect VPN support. Other Tier 1 support Manage and troubleshoot accounts and access via Active Directory. Troubleshoot macOS, Windows, and Linux endpoint issues, including application and OS level issues Troubleshoot network connectivity issues Responsible for providing phone, chat and email-based technical support Re...

Role & responsibilities Job Summary: The Infrastructure Support Engineer (Standard) is responsible for providing support for various IT infrastructure systems and ensuring their availability and reliability. They work on diagnosing and resolving Apple Mac OS hardware, software, and network-related issues and may also assist in maintaining system security and compliance. Key Responsibilities: Technical Troubleshooting & Resolution: Diagnose and resolve technical issues related to macOS operating systems, Apple hardware (MacBooks, iMacs, Mac Pros, etc.), peripherals, and common software applications. Provide support for network connectivity issues (Wi-Fi, VPN, wired connections) specific to ma...

Job Summary The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents, escalating issues appropriately, and maintaining high customer satisfaction. Key Responsibilities Provides technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks. Attempts to resolve problems, then escalates problems as necessary to appropriate resources by assigning tickets to leveraging level 2 teams, on-site 3rd party vendors, etc. within service level target within the defin...

Endpoint SCCM Administration Manage testing activates for workstations, laptops, VMs Configuration of WDS, configuration PXE, configuring VM build environment Required Candidate profile ideally, the candidate would be Tanium certified or have extensive hands-on experience. Proven Level 3 support Strong PowerShell Solid experience with Windows OS imaging using MDT, SCCM, or Autopilot.

Roles and Responsibilities: Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving i...

Key Responsibilities: Provide Level 2 support for desktop, laptop, and peripheral issues (hardware/software). Troubleshoot OS-related issues (Windows 10/11, macOS), application errors, and network connectivity problems. Manage user accounts, profiles, and permissions via Active Directory. Install, configure, and maintain desktop hardware, software, and printers. Support Outlook, MS Office 365 suite, and standard enterprise applications. Resolve network-related issues (LAN/Wi-Fi, VPN, IP/DNS/DHCP). Coordinate with L3 or vendors for hardware replacement and complex issues. Perform patch updates, antivirus scanning, and compliance checks. Document issues and resolutions in ticketing system (Ser...

SEND CVS TO shilpa.srivastava@orcapod.work with subject L2 support Focus on delivering world class customer service to every customer coming at the ITS Walk-up. • Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. • Install and configure firm-standard images on laptops & desktops. • Interface with outside customers and vendors as required • Follow direction of immediate supervisors or managers to implement new technology. • Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. • Provides Mobile Device deployment & support; activities include ...

Role & responsibilities: End User Computing Services L 2 Engineer Requirements Bachelors degree or equivalent experience relevant certification information systems required1 to 3 years of professional IT Infrastructure experience with End User Computing Services Comprehensive understanding of PC hardware software operating systems directory services printing and applications required Experience in Laptop Handheld devices management Extensive knowledge of PC operating systems Windows 10 Windows 11 Knowledge in Mac Operating Systems Experience in Microsoft Intune SCCM WDS technologies Experience with wireless device management required Experience with software distribution systems required Exp...

Hiring for CMM5 Level Org!!Proven work experience as a MAC OS Desktop Support Engineer, Technical Support Engineer or similar role.Ability to perform remote troubleshooting and provide clear instructions.Hands-on experience with Mac OS, Windows envt

Key Responsibilities: Provide Level 2/3 support for macOS devices, applications, and Apple hardware (MacBooks, iMacs, iPads). Troubleshoot issues related to network connectivity, security, performance, and system compatibility. Manage and maintain MDM solutions (e.g., Jamf, Kandji, or Mosyle). Assist in onboarding/offboarding users, including device provisioning and configuration. Support and enforce IT policies, security best practices, and data protection protocols. Collaborate with cross-functional IT teams to resolve complex issues. Maintain asset inventory and documentation related to Mac systems. Proactively identify recurring issues and recommend improvements or automation. Required S...

Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn...

Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD .Handling VIP User issues troubleshooting through diagnostic techniques and increase FCR. Required Candidate profile Experience-2+ years NP-30Days Mandatory skill-MAC OS & Outlook configuration Location-Gurugram Any Queries- kanchan@peshr.com/9867762401

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking t...

Exclusive Women Walkin Drive for Sr.Systems Engineer at Bangalore on 22-July- 25 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM:: Walk-In Drive on 22-July- 25 at Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-206442 Interview Information: Interview Date: 22-July- 2025 Interview Time: 9 AM till 12 PM Interview Venue - Bangalore:: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase JP Nagar, Bengaluru, Karnataka - ...

Exclusive Women Walkin Drive for Sr.Systems Engineer at Bangalore on 22-July- 25 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM:: Walk-In Drive on 22-July- 25 at Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-206442 Interview Information: Interview Date: 22-July- 2025 Interview Time: 9 AM till 12 PM Interview Venue - Bangalore:: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase JP Nagar, Bengaluru, Karnataka - ...

Assistant Manager - IT Skills-Windows 10/11, MS Office 365, macOS, Active Directory, SCCM, InTune, Autopilot Exp- Min 5 Years Location- Navi Mumbai Work from Office Contact - divyam@genesishrs.com | 8905344933 - Divyam Goyal

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsib...

Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident reso...

Macbook Hardware Troubleshooting, Software Support, Network Administration, User Support, Asset management, Vendor Management

Experience: 1-3yrs Location: Mumbai Skills: Troubleshooting, configurations, installation, MAC, VIP Users

4+ years of experience managing End User Computing environments across Windows and macOS platforms. Deep knowledge and hands-on experience in Application Patch Management practices. Familiarity with enterprise management and inventory tracking solutions (Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM). Experience utilizing DataDog for monitoring, alerting, and analytics. Proficiency in creating dashboards and interpreting analytics to inform strategic decisions. Strong analytical and problem-solving skills with exceptional attention to detail. Excellent communication and collaboration abilities, capable of working both independently and within a team. Preferred Qualifications: Experienc...

Key Responsibilities: System Administration: Install, configure, and maintain servers, operating systems (Windows and IOS) and enterprise applications. Monitor system performance, availability, and security. Manage system updates, patches, and backups. Troubleshoot hardware, software, and network-related issues. Security Manage Networkment: Configure and maintain firewalls, routers, switches, and VPNs. Implement security measures, including antivirus, encryption, and access control. Monitor network traffic and prevent security breaches. User & Technical Support: Provide IT support to employees, resolving hardware and software issues. Manage user accounts, permissions, and access control. Tra...