143 Mac Support Jobs - Page 6

Mac Support, Mac OS installation & troubleshooting, Mac software installation, Office 365 Onedrive, Bitlocker,Sharepoint SCCM Remote support Network Printers installation & troubleshooting DNS, DHCP, ITIL process Domain Joining Good understanding on OST & PST, POP 3 & Exchange Good knowledge about Cable crimping, Subnet mask, IP class range Hands on experience on Ticketing tools, SLA management, Incident and service management Good Knowledge about Outlook Configuration & Troubleshooting Good knowledge about Windows & Mac Operating system, Troubleshooting hardware related issues.

As a Senior EUC Technician at DAZN's Technology hub in Hyderabad, you will be an integral part of our Global Team, responsible for providing expert support and technical solutions to our end users. Reporting to the EUC Team Lead for the region, you will take a leadership role, working independently and collaboratively with other EUC Engineers to ensure efficient operation and continuous improvement of our IT environment. You will be the go-to person for complex technical issues, providing guidance and mentorship to junior team members. Here is a breakdown of what you will do: 1. Effectively manage a team of EUC engineers 2. Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs. 3. Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow. 4. Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction. 5. Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness. 6. Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance. 7. Identify potential system improvements and changes, and work with the EUC Team Lead to implement them effectively. 8. Ensure adherence to agreed service levels and department guidelines, proactively monitoring and managing the performance of IT services. 9. Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information. 10. Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices. 11. Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services. 12. Should be flexible to work on Rotational shifts as per the business needs. Shift work : 09:00 - 18:00, 10:00 -19:00, 12:00 21:00 with potential for 24 x 7 support in the future.

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer L3 at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer L3 will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

I hope this email finds you well! We have an opening for IT Support Specialist Sr. at Telus Digital, Gandhinagar, Gujarat. Please find below the key responsibilities, qualifications, and expectations for this role, we believe your background and experience align well with what we're looking for, and we'd love for you to review it in detail. Job Description: Role: IT Support Specialist Sr. Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: Rotational Flexible Shift (including Night shift) Position Overview: The Desktop EUC Support Specialist is responsible to provide first line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards. Roles and Responsibilities: This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization. Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others Physical and Remote Support To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to inquiries from internal clients and help them resolve any hardware or software problems. Support users in the use of computer equipment by providing necessary training and advice. To perform changes on distro lists and organizational units within G-suite To complete updates, patches, and software deployments. To perform VLAN Changes Serve as the main POC for any IT related activities happening in the site or sites under their scope Keep adequate IT Asset management controls for the assets under their responsibility. About Telus Digital: Telus Digital is the operating name of Telus International Inc., a Canadian technology company. TELUS (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. TELUS's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS Community Boards have provided $5.1 million in funding to grassroots charitable organizations since 2011. TELUS India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS India has four sites -- two in Noida and one in Bengaluru, and one we are in process of setting up our shared service center in Gandhinagar. Learn more at: www.telusdigital.com If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details : Role Name Email ID Number Alternate Number Gender Married (Yes / No) Total Exp (in Years) Relevant Exp (in Years) Current Employer Designation Notice Period Current Shift Time: Reason for Change CCTC (Fixed) + Variable ECTC (Fixed) Current Location Hometown Location Comfortable with Job location: Current Interviews: Current Offers: Highest Edu: Any Certifications: Comfortable with job shift timings: Interview availability (Video): Looking forward to hearing from you

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Diploma or graduate degree, technical college or equivalent

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Desktop support for Windows OS 10/11, Mac OS, MS Office & Outlook configuration Install OS, patches & firmware; troubleshoot hardware issues Manage laptop & printer maintenance; configure DHCP & LAN Manage incidents & requests VIPs/ Event support

Job Summary: We are seeking a skilled and customer-focused Mac Support Engineer to join our IT team. In this role, you will be responsible for supporting and maintaining macOS systems, resolving technical issues, and ensuring smooth day-to-day operations for end users working on Apple hardware. The ideal candidate has a strong technical background in Mac environments, excellent troubleshooting skills, and a passion for helping people with technology. Client : Emcure Pharmaceuticals / Cognizant Location: Pune - Hijenwadi Work Mode: 5-6 Days Shift: Rotation Shift - Includes Night Shit Notice: Start Date - 15 May - 20 May. Male Candidate Only Key Responsibilities: Provide technical support for macOS devices, including MacBooks, iMacs, and related peripherals. Diagnose and resolve hardware, software, and networking issues related to Apple systems. Install, configure, and maintain macOS systems and related applications. Manage and deploy devices using MDM solutions such as Jamf, Kandji, or Mosyle. Support end-user productivity tools like Microsoft Office 365, Google Workspace, Adobe Creative Cloud, and collaboration tools like Slack and Zoom. Maintain inventory of Apple hardware and software licenses. Create and maintain technical documentation and user guides. Assist with user onboarding/offboarding and account provisioning. Work collaboratively with other IT team members and escalate issues when needed. Ensure systems are compliant with security and company policies.

Team Handling, The candidate will be responsible for installing, configuring and maintaining the company’s various computers systems, applications and firewall. This includes system and application upgrades, updates and patches.

Designation: Technical Support Consultant Roles and Responsibilities: Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Skills Required: Outstanding written & verbal communication skills in English with a neutral accent. Open to work in a team environment and managing a diverse workload. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. Preferred candidate profile -Immediate Joiners will be preferred. Note-Desktop and Application Support candidates do not apply. Interested candidates can contact on below mentioned details- mansi.sa@dinllp.com OR on 8368864718

JD for L1 Mac Support 24x7 Support for Cognizant IT Excellent written and verbal communication skills ITIL Incident, Change and Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Customer-oriented attitude Knowledge on defined SLAs (Service Level Agreement)

JD for L1 Mac Support 24x7 Support for Cognizant IT Excellent written and verbal communication skills ITIL Incident, Change and Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Customer-oriented attitude Knowledge on defined SLAs (Service Level Agreement)

IT Support Analyst Years of experience- 2-5 Years MAC OS Windows OS Microsoft Applications (Outlook, Teams, Office) Okta, Slack, Zoom, O365, AWS, Azure. MDM platforms include SCCM, JAMF, Intune Communication skill (Good in English written & Spoken). Articulate Issue / Working with team in India and outside of India Open to flexible working hours Flexibility to work extended hours to meet business critical requirements. Additional Support Details: In addition to the above skills: Interacted with international users Ability to read people and gauge situation for criticality Quick in decision making Leverage global support model Know how and when to escalate to next level

Job Title : Manager IT Infra Enabling Function Job Location : Bangalore / Pune, India Job summary: We are seeking an experienced and proactive IT Infrastructure Manager to lead and manage our organizations IT operations across India and the US. This role involves overseeing desktop support, infrastructure management, procurement, and data security, while ensuring seamless collaboration between cross-border teams. The ideal candidate will be a hands-on leader with strong technical expertise and people management skills. Responsibilities: IT Infrastructure Management Oversee and maintain all IT systems, networks, and hardware across offices in India and the US. Ensure high availability, scalability, and performance of infrastructure components. Team Leadership Lead and mentor a team of 35 IT support professionals. Allocate tasks, monitor performance, and foster a culture of accountability and continuous improvement. Desktop & End-User Support Manage and resolve escalated desktop support issues. Ensure timely onboarding/offboarding of employees with proper IT provisioning. Data Security & Compliance Implement and monitor data security policies and practices. Collaborate with InfoSec and compliance teams to ensure adherence to global standards (e.g., ISO 27001, HIPAA). Procurement & Vendor Management Manage procurement of IT assets, software licenses, and services. Negotiate with vendors and ensure cost-effective purchasing and renewals. Cross-Functional Collaboration Work closely with engineering, HR, and operations teams across India and the US. Ensure alignment of IT services with business needs and global standards. Documentation & Reporting Maintain accurate documentation of systems, processes, and policies. Provide regular reports on IT performance, incidents, and improvements. Desired Profile: Bachelors degree in Computer Science, Information Technology, or related field. 8+ years of experience in IT infrastructure and support roles, with at least 2 years in a managerial capacity. Strong understanding of desktop support, networking, and system administration. Experience working with distributed teams across India and the US. Knowledge of data security principles and compliance frameworks. Proven experience in IT procurement and vendor management. Excellent communication, leadership, and problem-solving skills. Preferred Skills Certifications such as ITIL, CompTIA Security+, or CISSP. Experience with cloud infrastructure (AWS, Azure). Familiarity with endpoint management tools (e.g., JAMF, Intune). Exposure to healthcare or regulated industries is a plus. HiLabs is an equal opportunity employer (EOE). No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability, or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. HiLabs is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce to support individual growth and superior business results. Thank you for reviewing this opportunity with HiLabs! If this position appears to be a good fit for your skillset, we welcome your application.

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

Key Responsibilities: Provide hands-on technical support for desktops, laptops (Windows/macOS), peripherals, and mobile devices for office and remote users. Diagnose and resolve issues related to hardware, software, printers, and basic network connectivity. Manage user onboarding/offboarding activities including laptop setup, user account provisioning, and software configuration. Administer Microsoft 365 (Outlook, Teams, SharePoint) and maintain user permissions through Entra ID / Active Directory. Use Microsoft Intune to configure, enroll, and secure devices under Mobile Device Management (MDM). Handle IT service requests and incidents through ticketing systems (e.g., FreshService), ensuring timely resolution and accurate documentation. Support conference room setups, AV systems, and other corporate equipment used in meetings and events. Maintain IT asset inventory, monitor stock levels, and coordinate with procurement for replenishment. Collaborate with HR, Admin, and department heads to ensure IT readiness during employee transitions or relocations. Deliver basic training to employees on company IT policies, security practices, and usage of business tools. Participate in IT infrastructure maintenance and contribute ideas to streamline processes and enhance service delivery Required Skills & Experience: 48 years of experience in desktop or IT helpdesk support within enterprise environments. Strong understanding of Windows and macOS platforms, hardware troubleshooting, and peripheral setup. Experience managing user accounts and access permissions using Active Directory and Entra ID. Hands-on experience with Microsoft Intune or other MDM solutions. Familiarity with ITSM tools (e.g., FreshService, Jira Service Management) for ticketing and change management. Excellent communication, documentation, and problem-solving skills. Ability to work independently and collaborate with cross-functional teams. Must be based in Chennai and willing to work full-time on-site. Preferred Qualifications: Certifications such as CompTIA A+, Microsoft 365, or ITIL Foundation. Prior experience working in a regulated environment (HIPAA, ISO, etc.). Exposure to SaaS platforms and hybrid cloud infrastructure. Experience supporting IT operations in global or distributed teams. Additional Information: This role requires full-time on-site availability at our Chennai office. Only local Chennai-based candidates will be considered for this position. Weekend or after-hours support may occasionally be required based on business needs.

Provide support to Mac OS, Desktops, Printers, and other peripherals etc. either on field or remotely desktop support On-site support, and support for Remote sites and work-from-home computing Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed Re-installation of the anti-virus packages corrupted or deleted by the users Installation / Reinstallation of mail client software on users desktops/Laptops Install / configure/update e-mail software at client site. Configuration of client's PC Day to day troubleshooting activities Help in upgrade the version of Mailing software Onsite filed support End user device h/w, and desktop software distribution Reimage of Asset as per requirement. If Interested, call on Sonal - 9873347320 ,Rashmi - 9818038714

we are looking for a skilled System Administrator to join our team. Thefir ideal candidate should have a strong background in managing Servers, Firewalls ,and Enterprise Anti-Virus solutions. Perks and benefits mobile bill