143 Mac Support Jobs - Page 5

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

Lead and manage the desktop support team, ensuring effective support delivery to users. Oversee day-to-day operations, managing incidents, requests, and desktop-related issues. Troubleshoot technical problems. We Are Looking For Immediate Joiners .

Role & responsibilities Focus on delivering world class customer service to every customer coming at the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. Install and configure firm-standard images on laptops & desktops. Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new technology. Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. Qualifications Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred candidate profile ITIL – Certification Microsoft MCITP – Certification

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Position : Senior Help Desk Engineer (MAC AND Windows) Role : Mac L2 Support Engineer Experience : 5+ Years Immediate Joiners Preferred Job Overview : We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise environments. Key Responsibilities : - Provide L2 support for macOS devices and Windows in an enterprise setup. - Manage and administer JAMF Pro MDM for Mac device enrollment, policies, and security compliance. - Troubleshoot and resolve issues related to macOS, software installations, Wi-Fi, VPN, and network connectivity. - Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) on macOS. - Ensure endpoint security compliance by enforcing policies and managing security configurations. - Handle user access management, password resets, and MFA for enterprise users. - Work with IT ticketing systems to log, track, and resolve support requests efficiently. - Provide exceptional customer support with clear verbal and written communication. Required Skills & Experience : - 5+ years in IT support with 3+ years of macOS support. - 3+ years of experience in JAMF Pro (Device Enrollment, Patch Management, Policies). - Strong troubleshooting skills in macOS system administration and endpoint security. - Knowledge of networking concepts, Wi-Fi troubleshooting, and VPN support. - Experience with IT ticketing systems for tracking and resolution. - Excellent verbal & written communication skills (Mandatory) Regards, Kanchana CES LTD!

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: MS configuration, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Note-Upselling Experience is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Hi, Desktop Support Engineer - India Concerned process is a Non-WAHA (WFO) process with no flexibility to operate either in hybrid or WFH model, now or in future. Concerned process operates in a 24x7 shift structure. Agents work in rotational shifts (rotational week offs) assigned to them keeping in mind business requirements. No personal preferences will be entertained. Profile Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities Mac Support Experience Required Provide technical assistance and troubleshooting for macOS systems, including support for hardware, software, and network connectivity issues. Install, configure, and manage Mac-based systems and applications (including iCloud, MDM solutions like Jamf, Apple Business Manager, etc.). Provide technical support to TP Global employees who work from home and on-site environments. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues. Track and follow cases to ensure they are closed in an efficient and timely manner. Maintain strong, professional relationships with all customers and demonstrate empathy at all times. Research the Knowledge Base to troubleshoot customer problems and address questions and concerns. Handle customer complaints according to procedures and log cases appropriately. Ensure all support calls and, when applicable, emails and chats are answered and resolved within the agreed SLAs. Provide feedback to superiors on emerging issues and proactively highlight areas for improvement. Adapt skills based on feedback and training. Adhere to Teleperformance Rules & Regulations on personal and performance data confidentiality & security. Adhere to Internal and External Standards as outlined by Steering Committees. Attend recurrent trainings published by the Client/Company on a regular basis. Knowledge & Qualifications High school diploma or equivalent. 1-3 years of experience in a technical support department, preferably with Mac support exposure. Strong understanding of macOS, Apple hardware, device enrollment, MDM platforms (e.g., Jamf), and Apple ecosystem troubleshooting. Proficient in using desktop computers, internet/web applications, and MS Office Suite. Proficient in English (C1 level) – excellent written and verbal communication. Strong logical thinking and troubleshooting ability. Ability to manage customer inquiries through all support channels (phone, mail, chat). Typing speed: 25 WPM, Accuracy: 85%. Strong knowledge of Windows, macOS, Chrome OS , Office applications, and Home VPN technologies. No disciplinary actions or written warnings in the past 9-12 months of employment (internal candidates).

Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred – MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Role & responsibilities Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Overview of 66degrees 66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work. At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way. Role Overview The IT Service Desk L2 Engineer plays a critical role in providing advanced technical support and troubleshooting for complex IT issues. This role requires a deep understanding of system administration, server management, storage solutions, networking, firewalls, cybersecurity, and cloud platforms. The L2 Engineer acts as an escalation point for the Service Desk and works closely with other IT teams to resolve incidents and fulfill service requests. Responsibilities Provide advanced technical support and troubleshooting for complex IT issues escalated from the Service Desk. Manage and maintain applications, server infrastructure, including operating systems, hardware, and virtualization platforms. Administer storage solutions, ensuring data availability, integrity, and performance. Configure and manage network devices, including routers, switches, and wireless access points. Implement and maintain firewall rules and security policies to protect the network infrastructure. Monitor and respond to security incidents, conducting investigations and implementing remediation measures. Support and manage cloud platforms, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Document technical procedures, troubleshooting steps, and knowledge base articles. Participate in on-call rotation to provide after-hours support. Manage Incidents and Major Incidents, including investigation, diagnosis, resolution, and escalation, ensuring adherence to Service Level Agreements (SLAs). Conduct Problem Management to identify and address root causes of recurring incidents, preventing future occurrences. Participate in Change Management processes, assessing risks, implementing changes, and minimizing service disruptions. Fulfill Service Requests efficiently, providing timely and accurate solutions to user requirements. Key Skill set - Cloud Platforms Experience with cloud platforms such as Google Cloud , AWS, Azure. Knowledge of cloud services such as compute, storage, and networking. SSO and IDP Solutions- Comprehensive expertise in SSO technologies is mandated. Expertise in SAML ensuring secure and seamless user access to applications and services. Strong knowledge on OAuth and its protocols. Expertise in configuration and administration of OTP authentication. Experience with Identity Providers (IDPs) for managing user identities and authentication. Deep understanding of SPF, DKIM, and DMARC for email security and anti-spoofing measures. Knowledge of BIMI for enhancing brand trust and recognition in email communications. System Administration Advanced knowledge of Mac and Windows operating systems. In-depth knowledge of Rippling, Atlassian, Google Workspace, Salesforce, Jira Service Management, and Chrome Management . Experience with a Source of Truth Directory, DNS, DHCP, and other core infrastructure services. Proficiency in scripting languages such as PowerShell, Bash, and Shell. Advanced troubleshooting of Mac OS issues. Experience with Mac OS device management tools with understanding of complex hardware asset management protocols (e.g., Jamf, Jumpcloud, Kandji). Knowledge of virtualization technologies such as VMware, Hyper-V, and Google Cloud Shell. Experience with Google Cloud Compute Engine, including VM instance management and scaling. Knowledge of Google Kubernetes Engine (GKE) for container orchestration . Storage Knowledge of storage protocols such as iSCSI and NFS, and SFTP. Understanding of data backup and recovery procedures. Experience with Google Cloud Storage, including object storage and data lifecycle management. Knowledge of Google Cloud Persistent Disk and other storage options . Network Strong understanding of networking concepts, including TCP/IP, routing, and switching. Experience with network devices such as routers, switches, and firewalls. Knowledge of network monitoring and troubleshooting tools. Firewall Experience with firewall configuration and management for MacOS and Windows. Knowledge of security policies and intrusion detection/prevention systems. Understanding of network security best practices. Cybersecurity Knowledge of cybersecurity threats and vulnerabilities. Experience with security incident response and remediation. Understanding of security tools and technologies. Qualifications Bachelor's degree or related certifications in Information Technology. 5-7 years of experience in IT support or system administration. 66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.

Chat & Call Support Global Support Mac & Windows IT Support Troubleshooting, Night Shifts (24/7) Knowledge on ITIL basics.

Monitor Bin/tickets Provide Hands and Feet support Ensure tickets are assigned to correct team Update the ticket with resolution steps and choose correct resolution category and close the ticket on time Health insurance Provident fund

Catchpoint is seeking a professional and highly motivated problem solver to join our Corporate IT Team. A system administrator is a professional who manages, maintains, and troubleshoots the network and computer systems of a corporate IT team. The system administrator ensures that the IT infrastructure is secure, reliable, and efficient . What will success look like in this position? System administration is a vital role in the corporate IT team, as it ensures the smooth operation and maintenance of the IT infrastructure and services. System incidents and requests are resolved within the agreed timeframes and quality standards. New technologies and solutions are identified and implemented to improve system performance, security, and efficiency. This profile optimizes and enhances the IT systems and services to meet the current and future needs of the organization. Responsibilities Install, configure, and update hardware and software components of the IT network and systems Monitor and optimize the performance and security of the IT network and systems Provide technical support and guidance to users and other IT staff Backup and restore data and system configurations Document and maintain IT policies, procedures, and standards Research and evaluate new technologies and solutions Required Skills & Qualifications Bachelor's degree in computer science, information technology, or related field At least three years of experience as a system administrator or similar role Strong knowledge of Windows, Linux, and Unix operating systems and servers Proficient in networking protocols, tools, and devices Ability to troubleshoot and resolve complex technical issues Excellent communication and interpersonal skills Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Administrator (MCSA) are preferred

Looking for a skilled professional with experience in server maintenance, software query resolution, hardware troubleshooting, LAN management, domain access, and repairing/formatting MacBooks and other laptops to ensure smooth IT operations.

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.

Endpoint SCCM Administration Manage testing activates for workstations, laptops, VMs Configuration of WDS, configuration PXE, configuring VM build environment Required Candidate profile ideally, the candidate would be Tanium certified or have extensive hands-on experience. Proven Level 3 support Strong PowerShell Solid experience with Windows OS imaging using MDT, SCCM, or Autopilot.

Macbook Hardware Troubleshooting, Software Support, Network Administration, User Support, Asset management, Vendor Management

We are hiring Technical Support Consultants with experience in Voice, Chat, and Email support. If you have a passion for customer service and a knack for upselling and negotiation , join our dynamic team and grow your career in a fast-paced tech environment. Job Details: • Process: Technical Voice / Chat / Email • Working Days: 5 Days a Week( HYBRID) • Login Hours: 9 hours (including breaks) • Cab Facility: Both side cabs provided • Experience Required: Minimum 2 year in a similar profile Interested candidates please contact on below mentioned details- 9582464867 OR on Nishant@dinllp.com

About Position: We at Persistent are looking for Sr. Software engineer. Candidates should have at least 5 years of proven development experience. Candidates with 8 years of experience and above could be considered for the Sr. Software engineer position. Role: Sr. Software Engineer Mac OS Location: Pune, Experience: 5-12+ years Job Type: Full Time Employment What You'll Do: Design, develop, and maintain robust endpoint agents for ITM/DLP. Optimize agent performance and scalability for diverse environments. Troubleshoot complex issues and provide efficient solutions to ensure high performance and reliability of the agent. Collaborate with cross-functional teams, including architects, product managers, and other engineers, to define and implement architectural designs and features. Contribute to the entire product lifecycle, from concept to deployment and ongoing maintenance. We are looking for a highly skilled and motivated [Sr.] Software Engineer skilled in Objective-C and MacOS to join our team. You will play a critical role in building our endpoint agent Insider Threat Management/Data Loss Prevention (ITM/DLP) for our cutting-edge cybersecurity SaaS product. Contribute ideas to help ensure that required standards and processes are in place and actively look for opportunities to enhance standards and improve process efficiency. Expertise You'll Bring: Proven hands-on development experience with Objective-C for MacOS. Knowledge of MacOS operating system internals Advanced troubleshooting skills with the ability to analyze and resolve complex technical challenges. Solid understanding of architectural design principles and best practices. Multi-Threading, IPC and Networking experience, Excellent communication skills and a collaborative mindset Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let"s unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Purpose of Position: Providing first call resolution and actively manage activities surrounding the resolution of IT issue calls to ensure minimal business impact.. Key Skills/Responsibilities: Provide first call resolution or facilitate resolution to end users by engaging the appropriate parties. Technology supported by the help desk, including Windows machines, O365, Azure, and other Microsoft tools. Troubleshoot issues related to MAC and VPN sessions on Windows & Macintosh Platform. Facilitate escalation for unresolved issues approaching or surpassing the allowable service level. Collect and consolidate required information from reporting parties into ticketing system. Performs other related duties and assignments as required and as assigned by supervisor or manager. Job Duties: Provide first call resolution. Escalation of the more complicated issues to the higher level; Be a true team member in Teleperformance focused in the success of the company; Interaction with other departments in order to improve and or maximize the projects(s) results; Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); Take an active role in the development of the departments strategic and plans as required by department leadership; Communicate to leadership any known infractions of these Corporate Policies and procedures immediately; May perform other duties as requested not specifically addressed in this document. Technical Skills: Knowledge in software related to JAMF, Azure, Service Now etc. would be beneficial Understanding of Hardware and Software installation and configuration. Experience using and troubleshooting MS Office. Knowledge of Microsoft operating systems. Qualifications Graduation from a recognized university is must (preferred but not required) Must be proficient in communication Fresher or Experienced Candidate with technical inclination is must Proficient with Microsoft Office tools Should have knowledge about Windows & Macintosh Operating System Must have exceptional verbal and customer service skills as Voice Process Must have excellent writing skills Must have the ability to multi-task and prioritize Must be able to perform duties with minimal supervision Experience on Service Now/ Active Directory and/or Citrix is preferred Must have typing speed of at least 25 words per minute with 80% accuracy. Should be able to work in 24/7 working environment with rotational Week Offs B2 English Preferred

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Content to be logged in full written English Communicate and articulate clearly with the customer (in both verbal and written communication). Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer Understanding of escalation handling procedures Understand the issues business impact Obtain general understanding of OS and application operations related to product usage Report on top call generators, severe issues, new emerging trends, feature requests and common how- to questions Should forward any issues/escalations to the next level of support for further resolution Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof. Note-Upselling Experience is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Macbook Hardware Troubleshooting, Software Support, Network Administration, User Support, Asset management, Vendor Management

Job Summary: We are looking for an Desktop Support Engineer to help with day-to-day IT support. You will handle issues with laptops, desktops, software, and basic network problems. This role requires good technical knowledge and strong communication skills. Key Responsibilities: Support laptops, desktops, and other end-user devices. Fix issues with Windows and Mac operating systems. Troubleshoot MS Office, Teams, OneDrive, and company-specific applications. Use the ticketing tool to track and respond to user requests. Provide basic network (L1) support with help from the central network team. Help with software installations and updates. Be available for on-call support when needed. Requirements: Diploma or Graduate in Computer Engineering or related field. 2-3 years of experience in an L1 IT support role. Knowledge of Windows, macOS, and Office 365. Experience using IT ticketing tools. Basic understanding of networking. Good communication skills and a helpful attitude. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793