77 Mac Support Jobs - Page 3

Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred – MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Role & responsibilities Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Overview of 66degrees 66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work. At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way. Role Overview The IT Service Desk L2 Engineer plays a critical role in providing advanced technical support and troubleshooting for complex IT issues. This role requires a deep understanding of system administration, server management, storage solutions, networking, firewalls, cybersecurity, and cloud platforms. The L2 Engineer acts as an escalation point for the Service Desk and works closely with other IT teams to resolve incidents and fulfill service requests. Responsibilities Provide advanced technical support and troubleshooting for complex IT issues escalated from the Service Desk. Manage and maintain applications, server infrastructure, including operating systems, hardware, and virtualization platforms. Administer storage solutions, ensuring data availability, integrity, and performance. Configure and manage network devices, including routers, switches, and wireless access points. Implement and maintain firewall rules and security policies to protect the network infrastructure. Monitor and respond to security incidents, conducting investigations and implementing remediation measures. Support and manage cloud platforms, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Document technical procedures, troubleshooting steps, and knowledge base articles. Participate in on-call rotation to provide after-hours support. Manage Incidents and Major Incidents, including investigation, diagnosis, resolution, and escalation, ensuring adherence to Service Level Agreements (SLAs). Conduct Problem Management to identify and address root causes of recurring incidents, preventing future occurrences. Participate in Change Management processes, assessing risks, implementing changes, and minimizing service disruptions. Fulfill Service Requests efficiently, providing timely and accurate solutions to user requirements. Key Skill set - Cloud Platforms Experience with cloud platforms such as Google Cloud , AWS, Azure. Knowledge of cloud services such as compute, storage, and networking. SSO and IDP Solutions- Comprehensive expertise in SSO technologies is mandated. Expertise in SAML ensuring secure and seamless user access to applications and services. Strong knowledge on OAuth and its protocols. Expertise in configuration and administration of OTP authentication. Experience with Identity Providers (IDPs) for managing user identities and authentication. Deep understanding of SPF, DKIM, and DMARC for email security and anti-spoofing measures. Knowledge of BIMI for enhancing brand trust and recognition in email communications. System Administration Advanced knowledge of Mac and Windows operating systems. In-depth knowledge of Rippling, Atlassian, Google Workspace, Salesforce, Jira Service Management, and Chrome Management . Experience with a Source of Truth Directory, DNS, DHCP, and other core infrastructure services. Proficiency in scripting languages such as PowerShell, Bash, and Shell. Advanced troubleshooting of Mac OS issues. Experience with Mac OS device management tools with understanding of complex hardware asset management protocols (e.g., Jamf, Jumpcloud, Kandji). Knowledge of virtualization technologies such as VMware, Hyper-V, and Google Cloud Shell. Experience with Google Cloud Compute Engine, including VM instance management and scaling. Knowledge of Google Kubernetes Engine (GKE) for container orchestration . Storage Knowledge of storage protocols such as iSCSI and NFS, and SFTP. Understanding of data backup and recovery procedures. Experience with Google Cloud Storage, including object storage and data lifecycle management. Knowledge of Google Cloud Persistent Disk and other storage options . Network Strong understanding of networking concepts, including TCP/IP, routing, and switching. Experience with network devices such as routers, switches, and firewalls. Knowledge of network monitoring and troubleshooting tools. Firewall Experience with firewall configuration and management for MacOS and Windows. Knowledge of security policies and intrusion detection/prevention systems. Understanding of network security best practices. Cybersecurity Knowledge of cybersecurity threats and vulnerabilities. Experience with security incident response and remediation. Understanding of security tools and technologies. Qualifications Bachelor's degree or related certifications in Information Technology. 5-7 years of experience in IT support or system administration. 66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.

Chat & Call Support Global Support Mac & Windows IT Support Troubleshooting, Night Shifts (24/7) Knowledge on ITIL basics.

Monitor Bin/tickets Provide Hands and Feet support Ensure tickets are assigned to correct team Update the ticket with resolution steps and choose correct resolution category and close the ticket on time Health insurance Provident fund

Catchpoint is seeking a professional and highly motivated problem solver to join our Corporate IT Team. A system administrator is a professional who manages, maintains, and troubleshoots the network and computer systems of a corporate IT team. The system administrator ensures that the IT infrastructure is secure, reliable, and efficient . What will success look like in this position? System administration is a vital role in the corporate IT team, as it ensures the smooth operation and maintenance of the IT infrastructure and services. System incidents and requests are resolved within the agreed timeframes and quality standards. New technologies and solutions are identified and implemented to improve system performance, security, and efficiency. This profile optimizes and enhances the IT systems and services to meet the current and future needs of the organization. Responsibilities Install, configure, and update hardware and software components of the IT network and systems Monitor and optimize the performance and security of the IT network and systems Provide technical support and guidance to users and other IT staff Backup and restore data and system configurations Document and maintain IT policies, procedures, and standards Research and evaluate new technologies and solutions Required Skills & Qualifications Bachelor's degree in computer science, information technology, or related field At least three years of experience as a system administrator or similar role Strong knowledge of Windows, Linux, and Unix operating systems and servers Proficient in networking protocols, tools, and devices Ability to troubleshoot and resolve complex technical issues Excellent communication and interpersonal skills Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Administrator (MCSA) are preferred

Looking for a skilled professional with experience in server maintenance, software query resolution, hardware troubleshooting, LAN management, domain access, and repairing/formatting MacBooks and other laptops to ensure smooth IT operations.

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.

Endpoint SCCM Administration Manage testing activates for workstations, laptops, VMs Configuration of WDS, configuration PXE, configuring VM build environment Required Candidate profile ideally, the candidate would be Tanium certified or have extensive hands-on experience. Proven Level 3 support Strong PowerShell Solid experience with Windows OS imaging using MDT, SCCM, or Autopilot.

Macbook Hardware Troubleshooting, Software Support, Network Administration, User Support, Asset management, Vendor Management

We are hiring Technical Support Consultants with experience in Voice, Chat, and Email support. If you have a passion for customer service and a knack for upselling and negotiation , join our dynamic team and grow your career in a fast-paced tech environment. Job Details: • Process: Technical Voice / Chat / Email • Working Days: 5 Days a Week( HYBRID) • Login Hours: 9 hours (including breaks) • Cab Facility: Both side cabs provided • Experience Required: Minimum 2 year in a similar profile Interested candidates please contact on below mentioned details- 9582464867 OR on Nishant@dinllp.com

About Position: We at Persistent are looking for Sr. Software engineer. Candidates should have at least 5 years of proven development experience. Candidates with 8 years of experience and above could be considered for the Sr. Software engineer position. Role: Sr. Software Engineer Mac OS Location: Pune, Experience: 5-12+ years Job Type: Full Time Employment What You'll Do: Design, develop, and maintain robust endpoint agents for ITM/DLP. Optimize agent performance and scalability for diverse environments. Troubleshoot complex issues and provide efficient solutions to ensure high performance and reliability of the agent. Collaborate with cross-functional teams, including architects, product managers, and other engineers, to define and implement architectural designs and features. Contribute to the entire product lifecycle, from concept to deployment and ongoing maintenance. We are looking for a highly skilled and motivated [Sr.] Software Engineer skilled in Objective-C and MacOS to join our team. You will play a critical role in building our endpoint agent Insider Threat Management/Data Loss Prevention (ITM/DLP) for our cutting-edge cybersecurity SaaS product. Contribute ideas to help ensure that required standards and processes are in place and actively look for opportunities to enhance standards and improve process efficiency. Expertise You'll Bring: Proven hands-on development experience with Objective-C for MacOS. Knowledge of MacOS operating system internals Advanced troubleshooting skills with the ability to analyze and resolve complex technical challenges. Solid understanding of architectural design principles and best practices. Multi-Threading, IPC and Networking experience, Excellent communication skills and a collaborative mindset Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let"s unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Purpose of Position: Providing first call resolution and actively manage activities surrounding the resolution of IT issue calls to ensure minimal business impact.. Key Skills/Responsibilities: Provide first call resolution or facilitate resolution to end users by engaging the appropriate parties. Technology supported by the help desk, including Windows machines, O365, Azure, and other Microsoft tools. Troubleshoot issues related to MAC and VPN sessions on Windows & Macintosh Platform. Facilitate escalation for unresolved issues approaching or surpassing the allowable service level. Collect and consolidate required information from reporting parties into ticketing system. Performs other related duties and assignments as required and as assigned by supervisor or manager. Job Duties: Provide first call resolution. Escalation of the more complicated issues to the higher level; Be a true team member in Teleperformance focused in the success of the company; Interaction with other departments in order to improve and or maximize the projects(s) results; Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); Take an active role in the development of the departments strategic and plans as required by department leadership; Communicate to leadership any known infractions of these Corporate Policies and procedures immediately; May perform other duties as requested not specifically addressed in this document. Technical Skills: Knowledge in software related to JAMF, Azure, Service Now etc. would be beneficial Understanding of Hardware and Software installation and configuration. Experience using and troubleshooting MS Office. Knowledge of Microsoft operating systems. Qualifications Graduation from a recognized university is must (preferred but not required) Must be proficient in communication Fresher or Experienced Candidate with technical inclination is must Proficient with Microsoft Office tools Should have knowledge about Windows & Macintosh Operating System Must have exceptional verbal and customer service skills as Voice Process Must have excellent writing skills Must have the ability to multi-task and prioritize Must be able to perform duties with minimal supervision Experience on Service Now/ Active Directory and/or Citrix is preferred Must have typing speed of at least 25 words per minute with 80% accuracy. Should be able to work in 24/7 working environment with rotational Week Offs B2 English Preferred

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Content to be logged in full written English Communicate and articulate clearly with the customer (in both verbal and written communication). Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer Understanding of escalation handling procedures Understand the issues business impact Obtain general understanding of OS and application operations related to product usage Report on top call generators, severe issues, new emerging trends, feature requests and common how- to questions Should forward any issues/escalations to the next level of support for further resolution Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof. Note-Upselling Experience is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Macbook Hardware Troubleshooting, Software Support, Network Administration, User Support, Asset management, Vendor Management

Job Summary: We are looking for an Desktop Support Engineer to help with day-to-day IT support. You will handle issues with laptops, desktops, software, and basic network problems. This role requires good technical knowledge and strong communication skills. Key Responsibilities: Support laptops, desktops, and other end-user devices. Fix issues with Windows and Mac operating systems. Troubleshoot MS Office, Teams, OneDrive, and company-specific applications. Use the ticketing tool to track and respond to user requests. Provide basic network (L1) support with help from the central network team. Help with software installations and updates. Be available for on-call support when needed. Requirements: Diploma or Graduate in Computer Engineering or related field. 2-3 years of experience in an L1 IT support role. Knowledge of Windows, macOS, and Office 365. Experience using IT ticketing tools. Basic understanding of networking. Good communication skills and a helpful attitude. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Mac Support, Mac OS installation & troubleshooting, Mac software installation, Office 365 Onedrive, Bitlocker,Sharepoint SCCM Remote support Network Printers installation & troubleshooting DNS, DHCP, ITIL process Domain Joining Good understanding on OST & PST, POP 3 & Exchange Good knowledge about Cable crimping, Subnet mask, IP class range Hands on experience on Ticketing tools, SLA management, Incident and service management Good Knowledge about Outlook Configuration & Troubleshooting Good knowledge about Windows & Mac Operating system, Troubleshooting hardware related issues.

As a Senior EUC Technician at DAZN's Technology hub in Hyderabad, you will be an integral part of our Global Team, responsible for providing expert support and technical solutions to our end users. Reporting to the EUC Team Lead for the region, you will take a leadership role, working independently and collaboratively with other EUC Engineers to ensure efficient operation and continuous improvement of our IT environment. You will be the go-to person for complex technical issues, providing guidance and mentorship to junior team members. Here is a breakdown of what you will do: 1. Effectively manage a team of EUC engineers 2. Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs. 3. Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow. 4. Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction. 5. Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness. 6. Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance. 7. Identify potential system improvements and changes, and work with the EUC Team Lead to implement them effectively. 8. Ensure adherence to agreed service levels and department guidelines, proactively monitoring and managing the performance of IT services. 9. Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information. 10. Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices. 11. Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services. 12. Should be flexible to work on Rotational shifts as per the business needs. Shift work : 09:00 - 18:00, 10:00 -19:00, 12:00 21:00 with potential for 24 x 7 support in the future.

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer L3 at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer L3 will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

I hope this email finds you well! We have an opening for IT Support Specialist Sr. at Telus Digital, Gandhinagar, Gujarat. Please find below the key responsibilities, qualifications, and expectations for this role, we believe your background and experience align well with what we're looking for, and we'd love for you to review it in detail. Job Description: Role: IT Support Specialist Sr. Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: Rotational Flexible Shift (including Night shift) Position Overview: The Desktop EUC Support Specialist is responsible to provide first line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards. Roles and Responsibilities: This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization. Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others Physical and Remote Support To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to inquiries from internal clients and help them resolve any hardware or software problems. Support users in the use of computer equipment by providing necessary training and advice. To perform changes on distro lists and organizational units within G-suite To complete updates, patches, and software deployments. To perform VLAN Changes Serve as the main POC for any IT related activities happening in the site or sites under their scope Keep adequate IT Asset management controls for the assets under their responsibility. About Telus Digital: Telus Digital is the operating name of Telus International Inc., a Canadian technology company. TELUS (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. TELUS's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS Community Boards have provided $5.1 million in funding to grassroots charitable organizations since 2011. TELUS India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS India has four sites -- two in Noida and one in Bengaluru, and one we are in process of setting up our shared service center in Gandhinagar. Learn more at: www.telusdigital.com If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details : Role Name Email ID Number Alternate Number Gender Married (Yes / No) Total Exp (in Years) Relevant Exp (in Years) Current Employer Designation Notice Period Current Shift Time: Reason for Change CCTC (Fixed) + Variable ECTC (Fixed) Current Location Hometown Location Comfortable with Job location: Current Interviews: Current Offers: Highest Edu: Any Certifications: Comfortable with job shift timings: Interview availability (Video): Looking forward to hearing from you

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Diploma or graduate degree, technical college or equivalent

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents