77 Mac Support Jobs - Page 2

Experience: 1-3yrs Location: Mumbai Skills: Troubleshooting, configurations, installation, MAC, VIP Users

4+ years of experience managing End User Computing environments across Windows and macOS platforms. Deep knowledge and hands-on experience in Application Patch Management practices. Familiarity with enterprise management and inventory tracking solutions (Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM). Experience utilizing DataDog for monitoring, alerting, and analytics. Proficiency in creating dashboards and interpreting analytics to inform strategic decisions. Strong analytical and problem-solving skills with exceptional attention to detail. Excellent communication and collaboration abilities, capable of working both independently and within a team. Preferred Qualifications: Experience scripting or automating fleet health checks and reporting (e.g., PowerShell, Bash, Python). Familiarity with ITIL frameworks or certification. Understanding of relevant security and compliance standards applicable to endpoint management.

Key Responsibilities: System Administration: Install, configure, and maintain servers, operating systems (Windows and IOS) and enterprise applications. Monitor system performance, availability, and security. Manage system updates, patches, and backups. Troubleshoot hardware, software, and network-related issues. Security Manage Networkment: Configure and maintain firewalls, routers, switches, and VPNs. Implement security measures, including antivirus, encryption, and access control. Monitor network traffic and prevent security breaches. User & Technical Support: Provide IT support to employees, resolving hardware and software issues. Manage user accounts, permissions, and access control. Train employees on IT policies, security best practices, and new technologies. Visit Sister Concern Company / client for Technical support. Cloud & Virtualization Management: Manage cloud services (AWS, Azure, Google Cloud) and virtualized environments (VMware, Hyper-V). Ensure data integrity and high availability in cloud-based solutions. Servers and Backup. IT Asset Management: Maintain IT inventory, including hardware, software licenses, and warranties. Recommend and procure IT equipment based on organizational needs. Documentation & Compliance: Maintain system documentation, network diagrams, and IT policies. Ensure compliance with industry standards and regulations (ISO, GDPR, etc.). Required Skills & Qualifications: Technical Skills: Strong knowledge of Windows & Linux server administration. Good hands on IOS is MUST Expertise in networking protocols (TCP/IP, DNS, DHCP, VLANs). Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure). Proficiency in scripting (PowerShell, Bash, Python) for automation. Knowledge of database administration (SQL, MySQL). Soft Skills: Strong problem-solving and analytical abilities. Excellent communication and teamwork skills. Ability to work under pressure and manage multiple tasks. Education & Experience: Degree: Bachelors degree in Computer Science, Information Technology, or related field. Certifications (Preferred): CCNA, MCSE, AWS Certified, RHCSA, ITIL. Job Type & Work Environment: Job Type: Full-time Work Mode: Office + On-site (1 + 3 Locations) Working Hours: 10.30 AM to 06.30 PM (May Extend As Per Work - Sometimes) Experience : 4-5Years Company Type : Architecture firm Location : Pune

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Role-MAC Admin ( Sr. Systems Engineer - IT Service Management-CCNA or CCNP) Experience-3+Years Location-Chennai Notice Period-Immediate joiners Job Description for Mac admins Desktop and Servers Mac Should have expert understanding of the MAC environment, deployment, troubleshooting and remote support. Apple certification / Mac technician considered an important asset (not mandatory) Some Linux and Window experience a bonus Mac OS application deployment and integration. Knowledge with MAC installation and application deployment. Hands-on experience with multiple Mobile Device Management (MDM) solutions like Jamf Pro. Windows Server Virtualization Hyper V, VMware hand on installing server OS server role DNS,DHCP etc. Candidate will have experience in Active Directory, TCP/IP configuration/troubleshooting, network printers, and all-around problem solving and troubleshooting in a Windows environment. Understanding of Microsoft administrative tolls including Active Directory, Print Server,Remote Desktop Access Effective organizational skills, time management and communication skills. Network Basic understanding of networking should be able to configure, troubleshoot L2 device like Cisco access switch Cisco DB switch Cisco firewall. Basicunderstanding on Wireless Access Point. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining,configuring, and monitoring virus protection software and applications. Monitoring network performance to determine if adjustments need to be made. A self-starter able to work independently but comfortable working in a team environment. Regards, Infosys BPM Recruitment team

Job Summary: We are looking for a proactive and experienced Network & IT Manager to lead and manage the organizations network and IT operations. This role requires strategic oversight of all networking infrastructure, IT systems, connectivity solutions, and endpoint management. The ideal candidate will be responsible for ensuring secure, reliable, and scalable network and IT operations across the organization, while also supporting MacBook environments and managing a small technical team or vendor relationships where applicable. Interested candidate can share your resume on 9958117259 or juhi.sawant@sterling-outsourcing.com Key Responsibilities: Lead and manage the organization's overall IT infrastructure including network, security, hardware, and software systems. Design, implement, and maintain robust and scalable network architecture (LAN, WAN, Wi-Fi, VPN, Firewall). Oversee ISP management, bandwidth optimization, and ensure uptime across all departments. Handle planning and execution of LAN cabling, hardware setup, and IT asset allocation. Implement and enforce IT policies, cybersecurity measures, and data protection protocols. Manage configuration, updates, and troubleshooting of IT systems including servers, firewalls, routers, switches, and endpoints. Provide hands-on support and resolution for complex IT and connectivity issues. Ensure smooth integration and support for MacBook devices and MacOS environments. Maintain network and IT documentation, manage inventory, and ensure compliance with internal controls and audits. Liaise with third-party vendors and service providers for procurement, maintenance, and escalation support. Plan for future IT infrastructure growth and technology upgrades aligned with business goals. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT/network administration, with at least 2 years in a leadership or managerial role. In-depth knowledge of network and systems architecture, firewall/security management, and IT best practices. Proficiency in managing MacBook devices and cross-platform environments (Mac/Windows). Strong troubleshooting skills, analytical thinking, and the ability to prioritize tasks. Excellent leadership, communication, and documentation abilities. Relevant certifications such as CCNP, CompTIA Security+, ITIL, or equivalent are highly preferred. Preferred Qualifications: Experience with cloud-based networking or hybrid infrastructures. Familiarity with enterprise software tools (e.g., Active Directory, MDM solutions, endpoint security tools). Prior experience in startups or high-growth environments. Required Skills & Qualifications: Proven experience as a Network Administrator or in a similar role. Strong knowledge of network protocols, firewall configurations, routing, and switching. Hands-on experience with LAN/WAN administration, cabling, and network hardware. Familiarity with MacOS and managing connectivity for MacBook devices. Understanding of cybersecurity best practices related to network infrastructure. Ability to troubleshoot and resolve complex network issues. Excellent documentation, communication, and organizational skills. Relevant certifications (e.g., CCNA, CompTIA Network+) are preferred. Preferred Qualifications: Experience working in a multi-office setup or distributed network environment. Exposure to enterprise-grade network monitoring tools. Ability to work independently and as part of a team under minimal supervision.

!!Hiring for CMM5 Level Organization!!Troubleshooting & fixing desktop / laptop OS, e-mail client Creating OS images to reduce the OS deployment time Ability to quickly analyse & diagnose technical problems. Required Candidate profile Designation: Desktop Support Engineer L2 Location:Mumbai Experience:2 + Years Only Male Candidate Contact:snehapawar@peshr.com/7021769496

Essential Functions : Support our UK technical operations Answers all incoming calls and IT emails providing Level 1& 2 & 3 support in a timely manner. Enters appropriate and usable data into CRM IT Technical Support Ticketing system. Provides troubleshooting assistance through the use of remote controls tools such as Proxy Master and VNC Client to connect to customers for remote support. Interprets, analyzes, diagnoses, documents, and resolves Level 1 IT issues related to internally supported hardware and software within first call. Diagnoses and solves immediate complex questions and problems related to application software, operating systems, and antivirus. Installs, diagnoses, and resolves Level 1 problems for hardware, peripherals, and software systems. Manages internet security via Websense; adds and removes objects as well as manage permissions. Maintains Time Management system (Kronos); including configuring, installing, and troubleshooting malfunctions. Creates simple queries and runs pre-written stored procedures in SQL Server 2008. Performs basic administrative and security tasks for a variety of applications and software, including but not limited to MS Sharepoint, Great Plains, Kwiktag, DL Plus, Kronos, Active Directory, BrainShark, and Exchange. Provides outstanding customer service and responsiveness to all end-users across all locations. Guides users through step-by-step solutions. Assists users in operating IT equipment. Provides technical assistance and training, and recommends remedial actions, as needed. Escalates complex issues to different IT Teams, as necessary. Communicates resolution status proactively to ensure customer timeframe expectations are met or exceeded. Creates, assigns, and reopens tickets to appropriate IT Technical Support office. Follows-up on open tickets, unresolved tickets, scheduled hardware and software upgrades, systems level problems, tickets that are escalated to other departments, and non-urgent after-hours messages to ensure progress and completion of requests. Establishes and maintains strong working relationships with various Company departments and team members. May serve as resource to other team members in resolution of technical issues. May contribute to library of Knowledge Base articles. Education and Experience: High School Diploma or GED. Experience providing technical support for Mac and Apple products Strong communication skills with the ability to speak clearly and understand what is being said to them. Experience supporting international users over the phone and through live chat. Strong technical skills and experience supporting enterprise applications, such as Active Directory, SharePoint , Teams, OneDrive, and Mac OS. Ability to document knowledge articles for new problems that come up during the day-to-day. Note: Initial 1 or 2 Months would be a Night shift for training purposes. Timing for this role: General Shift- Monday to Friday 10:30 am to 7:30 pm IST.

Desktop Support: Install, configure, and troubleshoot Windows/macOS operating systems and applications Provide technical assistance for desktops, laptops, and peripheral devices Manage software installations, updates, and patch management Set up and maintain user accounts, permissions, and profiles Ensure timely resolution of hardware and software issues Monitor, troubleshoot, and maintain network infrastructure (LAN, WAN, Wi-Fi, routers, switches) Assist in network configuration including firewalls, VPNs, and antivirus solutions Working knowledge of Windows Server and networking is preferred Conduct network performance testing and optimization

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Content to be logged in full written English Communicate and articulate clearly with the customer (in both verbal and written communication). Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer Understanding of escalation handling procedures Understand the issues business impact Obtain general understanding of OS and application operations related to product usage Report on top call generators, severe issues, new emerging trends, feature requests and common how- to questions Should forward any issues/escalations to the next level of support for further resolution Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof. Note-Upselling Experience and Graduation is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Role: Microsoft Defender/MAC Endpoint Vulnerability Management Specialist Role Summary: He/She will be responsible for managing vulnerability remediation activities using Microsoft Defender, with a strong focus on endpoint security and management. Additionally, should possess expertise in Mobile Device Management (MDM) solutions such as Intune, and demonstrate advanced troubleshooting skills at the Windows OS level. Scripting knowledge is considered a plus. Location: Bangalore Preferred Duration: 3 Months(Extendable Project) Date : Immediate Joining also preferred Key Responsibilities: - Review vulnerabilities report, analyze the solutions available and execute vulnerability remediation activities using Microsoft Defender. - Collaborate with the Security Team to assess vulnerabilities and implement mitigation strategies. - Manage endpoint security configurations and policies through Microsoft Defender. - Implement solutions through Mobile Device Management solutions, Intune/WS1/SCCM. - Develop policies as required in collaboration with Product Owners and Security team. - Provide L3 level support for Windows OS-related issues. - Diagnose complex system problems and work towards resolution swiftly. - Utilize scripting languages (e.g., PowerShell) to automate or deploy solutions as needed. - Develop scripts to enhance monitoring capabilities or streamline solution deployment processes. - Maintain comprehensive documentation of processes, incidents, resolutions, and changes implemented. Qualifications: - Proven experience in managing Microsoft Defender Endpoint solutions. - Expertise in MDM tools like Intune/WS1/SCCM. - Strong troubleshooting skills at the Windows OS level. - Proficiency in scripting languages such as PowerShell. - Excellent analytical skills with attention to detail. - Strong communication skills; ability to collaborate effectively with cross-functional teams. - Ability to work independently while managing multiple priorities efficiently. - Work experience with monitoring tools like Nexthink is an advantage.onsibilities

Job Title: Technology Support Analyst Provide tier 1-2 technical support in a global environment, supporting hardware, software & apps. Supporting Office365 & Gmail email solutions Manage endpoints, push OS patches & policy rollouts To support Windows & MAC operating systems To do user administration on ERP system Address user tickets regarding hardware, software, and networking ( DHCP, DNS) Walk customers through installing applications and computer peripherals Troubleshooting network issues. Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with the users to ensure their systems are functional. Report customer feedback and potential product/requirement requests Help create technical documentation and manuals Zoom & WebEx administration & troubleshooting is an added advantage Necessary Skills and Experience Bachelor of Engineering/computer science or equivalent from a recognized University Proven work experience of as a Technical Support Engineer Should be comfortable in working shifts & should have supported Global Customers. Good understanding of ITIL Strong ability to learn new technology and ramp-up quickly. Ability to work in a high-energy technical team environment as a team player. Positive and energetic phone skills, excellent listening skills and strong writing skills. Good communication skills.

About Steadfast Nutrition Steadfast Nutrition is a premium health and wellness company dedicated to supporting elite athletes, fitness enthusiasts, and health-conscious individuals. As we scale up digitally, were looking for a dynamic IT Manager to lead our technology infrastructure and team, with deep expertise in Mac ecosystems and Android platforms . Role Overview The IT Manager will be responsible for managing and scaling the IT operations, infrastructure, and security across all departments. The ideal candidate will have a proven track record in managing enterprise-level Mac environments, Android device ecosystems, IT security, and team leadership. Key Responsibilities 1. IT Infrastructure Management Oversee all IT infrastructure including networks, servers, cloud services, and endpoints. Ensure 99.9% uptime and seamless connectivity across all locations. Lead implementation of new technologies to improve performance and security. 2. Mac Environment Administration Manage and support all macOS systems, ensuring they are secure, compliant, and up-to-date. Oversee Apple device provisioning, JAMF Pro management, and Apple Business Manager integration. Troubleshoot macOS hardware/software issues and coordinate with AppleCare. 3. Android Device & App Management Manage Android device fleet used in field operations, including MDM deployment and security enforcement. Support Android application configuration and updates across multiple business apps. Coordinate with software vendors for app-related issues or rollouts. 4. Cybersecurity & Compliance Define and enforce cybersecurity protocols and policies. Ensure data protection, backup, and recovery solutions are robust and tested regularly. Conduct audits and vulnerability assessments periodically. 5. IT Operations & Team Management Lead and mentor the internal IT support team and vendors. Define SLAs for incident management, and ensure issues are resolved promptly. Manage procurement, budgeting, vendor relationships, and license compliance. 6. Cross-Department Collaboration Act as the primary IT liaison for Marketing, Sales, Finance, and Operations. Train users on best practices and onboard new employees with required tech support. Required Skills & Qualifications Bachelor’s or Master’s degree in Computer Science, IT, or a related field. 7+ years of IT experience, with at least 3 years in a managerial role. Advanced proficiency in macOS environment, JAMF Pro, and Apple device management. Strong experience in Android MDM tools and ecosystem. Excellent knowledge of networking (Cisco, Ubiquiti, etc.), VPNs, and firewall security. Familiarity with cloud platforms (Google Workspace, Microsoft 365, etc.). Excellent troubleshooting, documentation, and communication skills. Experience using ITSM tools (JIRA, Freshservice, etc.). Preferred Qualifications Certifications: JAMF 200/300, CompTIA Security+, ITIL, or equivalent. Experience in scaling IT for mid-sized or growing companies (100+ users). Familiarity with SaaS integrations and security governance.

Role & responsibilities Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Good Communication Skills Should Have Experience on Ticketing Tool , SLA, SCCM, DL, APIPA, AD

Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2s high standards. RESPONSIBILITIES: Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: 2-4 years of technical experience in an IT organization Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience supporting both Windows and Mac workstations Experience providing effective support to remote users Preferred: Advanced Degree in Information Systems, Computer Science, Engineering or related field Experience with Identity Management tools (SSO) Experience with Mobile Device Management tools - (MDM) Experience with A/V and collaboration tools Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA

MAC Support Exp :4+yrs Location : Hyderabad Notice Period : 30days JD: User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu. Expertise in MAC OS and Windows OS platforms Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment. Expertise on troubleshooting Mac devices, knowledge on troubleshooting windows devices. Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, etc.). Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals. TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally. Understanding and adhering to security policies and corporate best practices. Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision. Partner with senior members of the team to learn new skills, ask for help, and escalate as needed. Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases Perform all tasks related to the day to day operations of several large implementations of Salesforce including managing users, creating and maintaining custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations z Manage a fast paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media. Training team members in formal and informal settings. Customer and technical support processes. Linux support experience Provide technical support to customers at the TechBar area, including diagnosing and repairing a variety of technical issues. Work with the store team to ensure the TechBar area is well maintained and stocked with the necessary tools and supplies. Document and maintain accurate records of all repairs and services provided. Always maintain a positive and professional attitude, ensuring that all customers receive the highest level of service. Qualifications: High school diploma or equivalent. A+ certification, or equivalent technical certification preferred. 2+ years of experience providing technical support in a retail or customer service environment. Strong customer service skills, including the ability to communicate technical concepts to non technical users. Excellent problem solving skills, with the ability to diagnose and resolve technical issues quickly and efficiently. Knowledge of current Windows and Mac operating systems, as well as mobile operating systems (iOS and Android). Ability to work independently and as part of a team, with a positive and collaborative attitude. User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu. Expertise in MAC OS and Windows OS platforms Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment. Expertise on troubleshooting Mac devices, knowledge on troubleshooting windows devices. Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, etc.). Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell),

Job Title: JAMF Engineer Job Overview: We are seeking an experienced JAMF Engineer with 36 years of hands-on experience managing Apple devices at scale using JAMF. The role involves providing Tier 2 and Tier 3 support, scripting, and collaborating with US and Europe-based technical teams. Candidates should be well-versed in BASH scripting, familiar with iOS, and possess strong communication and collaboration skills. Responsibilities: Provide Tier 2 and 3 support for JAMF Pro environments and escalated Tier 1 support from the client. Collaborate with the technical team to automate solutions and create quick fixes in Self Service. Develop custom scripts and solutions to manage Apple devices effectively. Meet regularly with the technical team to ensure all support needs are met. Assist with installation, monitoring, and configuration of JAMF tools including JAMF Connect, JAMF Protect, and JAMF Infrastructure Manager. Qualifications: Must-Have: 3–6 years of experience managing Apple devices with JAMF. Strong scripting experience (BASH required; Python or AppleScript a plus). Proficiency in JAMF Connect / Protect, macOS lifecycle management, device enrollment (DEP/ABM), VPP, and MDM profiles. Experience in maintaining secure macOS environments in regulated industries (HIPAA, SOC 2). Preferred: JAMF 400 certification (preferred) or JAMF 300 certification (plus). Familiarity with Zero Trust frameworks and Apple security features. Contributions to tools like JAMF Toolkit or open-source Mac Admin utilities. Experience with Python and AppleScript scripting. Technical Skills & Tools: JAMF Connect, JAMF Protect, JAMF Infrastructure Manager. Bash scripting; Python and AppleScript (preferred). Self Service; JAMF Toolkit. Soft Skills: Excellent written and verbal communication skills. Ability to collaborate with stakeholders and remote teams. Self-starter with a proactive and detail-oriented approach. Strong team player with presentation skills. Familiarity with G-Suite and remote work etiquette. Additional Information: Work requires time overlap until 1 PM EST to coordinate with US and Europe-based teams. Mac administration knowledge is a plus.

Looking for a Senior Application Packaging Engineer (Mac) in Hyderabad with 7+ yrs of experience. Must have expertise in JAMF, Mac tools, scripting, deployment, and team management. Flexible shifts. Strong troubleshooting & communication skills.

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

Lead and manage the desktop support team, ensuring effective support delivery to users. Oversee day-to-day operations, managing incidents, requests, and desktop-related issues. Troubleshoot technical problems. We Are Looking For Immediate Joiners .

Role & responsibilities Focus on delivering world class customer service to every customer coming at the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. Install and configure firm-standard images on laptops & desktops. Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new technology. Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. Qualifications Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred candidate profile ITIL – Certification Microsoft MCITP – Certification

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Position : Senior Help Desk Engineer (MAC AND Windows) Role : Mac L2 Support Engineer Experience : 5+ Years Immediate Joiners Preferred Job Overview : We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise environments. Key Responsibilities : - Provide L2 support for macOS devices and Windows in an enterprise setup. - Manage and administer JAMF Pro MDM for Mac device enrollment, policies, and security compliance. - Troubleshoot and resolve issues related to macOS, software installations, Wi-Fi, VPN, and network connectivity. - Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) on macOS. - Ensure endpoint security compliance by enforcing policies and managing security configurations. - Handle user access management, password resets, and MFA for enterprise users. - Work with IT ticketing systems to log, track, and resolve support requests efficiently. - Provide exceptional customer support with clear verbal and written communication. Required Skills & Experience : - 5+ years in IT support with 3+ years of macOS support. - 3+ years of experience in JAMF Pro (Device Enrollment, Patch Management, Policies). - Strong troubleshooting skills in macOS system administration and endpoint security. - Knowledge of networking concepts, Wi-Fi troubleshooting, and VPN support. - Experience with IT ticketing systems for tracking and resolution. - Excellent verbal & written communication skills (Mandatory) Regards, Kanchana CES LTD!

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: MS configuration, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Note-Upselling Experience is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Hi, Desktop Support Engineer - India Concerned process is a Non-WAHA (WFO) process with no flexibility to operate either in hybrid or WFH model, now or in future. Concerned process operates in a 24x7 shift structure. Agents work in rotational shifts (rotational week offs) assigned to them keeping in mind business requirements. No personal preferences will be entertained. Profile Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities Mac Support Experience Required Provide technical assistance and troubleshooting for macOS systems, including support for hardware, software, and network connectivity issues. Install, configure, and manage Mac-based systems and applications (including iCloud, MDM solutions like Jamf, Apple Business Manager, etc.). Provide technical support to TP Global employees who work from home and on-site environments. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues. Track and follow cases to ensure they are closed in an efficient and timely manner. Maintain strong, professional relationships with all customers and demonstrate empathy at all times. Research the Knowledge Base to troubleshoot customer problems and address questions and concerns. Handle customer complaints according to procedures and log cases appropriately. Ensure all support calls and, when applicable, emails and chats are answered and resolved within the agreed SLAs. Provide feedback to superiors on emerging issues and proactively highlight areas for improvement. Adapt skills based on feedback and training. Adhere to Teleperformance Rules & Regulations on personal and performance data confidentiality & security. Adhere to Internal and External Standards as outlined by Steering Committees. Attend recurrent trainings published by the Client/Company on a regular basis. Knowledge & Qualifications High school diploma or equivalent. 1-3 years of experience in a technical support department, preferably with Mac support exposure. Strong understanding of macOS, Apple hardware, device enrollment, MDM platforms (e.g., Jamf), and Apple ecosystem troubleshooting. Proficient in using desktop computers, internet/web applications, and MS Office Suite. Proficient in English (C1 level) – excellent written and verbal communication. Strong logical thinking and troubleshooting ability. Ability to manage customer inquiries through all support channels (phone, mail, chat). Typing speed: 25 WPM, Accuracy: 85%. Strong knowledge of Windows, macOS, Chrome OS , Office applications, and Home VPN technologies. No disciplinary actions or written warnings in the past 9-12 months of employment (internal candidates).