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2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
As a skilled Sr. Technical Support Consultant at Adobe, you will be joining the 24x7 Service Desk team with a focus on providing exceptional customer support to business owners. Your role will involve handling real-time chats, calls, and emails from Adobe business users, offering consultative support throughout the customer journey, from onboarding to post-sales care. You will also be responsible for upselling and cross-selling Adobe offerings to contribute to revenue growth and user expansion. Collaborating with cross-functional teams, including product and engineering, will be essential to resolve complex issues effectively. Your knowledge of Adobe products and services will play a crucial...
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
As an On-Site Desktop Support Engineer / IT Support Specialist for a scheduled commercial Bank, your role is crucial in providing technical assistance and support to end users for hardware, software, and network-related issues. Your primary responsibilities will include: - Providing hands-on support for desktops, laptops, printers, scanners, and other peripherals. - Troubleshooting and resolving hardware and software issues in Windows and Mac environments. - Installing, configuring, and upgrading operating systems and applications. - Supporting endpoint security tools, antivirus, and data loss prevention policies. - Maintaining accurate documentation of incidents, service requests, and resol...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
kochi, kerala
On-site
Role Overview: You are recruiting for a scheduled commercial bank in Mumbai and Kochi for the position of On-Site Desktop Support Engineer / IT Support Specialist. Your primary responsibility will be to provide technical assistance and support to end users for hardware, software, and network-related issues to ensure operational continuity and high-quality IT service delivery. Key Responsibilities: - Provide hands-on support for desktops, laptops, printers, scanners, and other peripherals. - Troubleshoot and resolve hardware and software issues in Windows and Mac environments. - Install, configure, and upgrade operating systems and applications. - Support endpoint security tools, antivirus, a...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Remote Technical Support Specialist, your role will involve providing technical assistance to end-users through various channels such as phone, email, chat, or remote tools. You will be responsible for troubleshooting and resolving hardware, software, and network-related issues in Windows and/or Mac environments. Your duties will include logging, tracking, and managing incidents and service requests using ITSM tools like ServiceNow or Remedy. Additionally, you will assist users with system access, software installations, printer problems, and peripheral troubleshooting, escalating complex issues to Level 2/3 support teams when necessary. Key Responsibilities: - Provide remote technical ...
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Sr. Technical Support Consultant at Adobe, you will play a crucial role in providing exceptional customer experiences and driving revenue growth through upselling and customer retention. You will handle real-time chats, calls, and emails from Adobe business users, offering consultative support throughout the customer journey. Your focus will be on understanding customer needs, resolving complex issues, and ensuring high levels of customer satisfaction. Key Responsibilities: - Handle real-time chats, calls, and emails from Adobe business users. - Provide consultative support across the customer journey, from onboarding to troubleshooting and post-sales care. - Upsell and cross-sell Adobe...
Posted 3 months ago
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