IT Support Executive Webkorps Optimal Solutions

1.0 - 5.0 years

0 Lacs

thane, maharashtra

On-site

Role Overview: You will be responsible for providing customer-facing IT support, including diagnosing and troubleshooting basic technical issues. Your role will require excellent problem-solving and multitasking skills, as well as a customer-oriented attitude and strong communication skills. Key Responsibilities: - Diagnose and troubleshoot basic technical issues - Utilize ticket logging tools for issue tracking - Coordinate with vendors to log tickets with OEMs and follow up for ticket closure - Monitor alerts, follow up, and ensure timely closure of calls - Utilize investigation analysis to address issues - Provide basic laptop configurations and repairs - Demonstrate knowledge in O365 and...

Posted 1 month ago

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Service Delivery Manager - Tooling for Global Service Desk ASSA ABLOY

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Service Delivery Manager Tooling for Global Service Desk at ASSA ABLOY, your role will involve overseeing a set of tools delivered globally within the organization. This includes newly launched tools such as the IT Support Chatbot and Translation tool. While your main responsibility lies with the Tools owned and delivered by the Global Service Desk, you will also work with other tools like Nexthink that are connected with the Global Service Desk Tools and frequently used by support agents. Your focus will be on ensuring that these tools efficiently support end users and the IT community. Key Responsibilities: - Responsible for the delivery of Chatbot & Translation tool. - Collaborate wi...

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