Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Service Operations Manager Trak N Tell

10.0 - 14.0 years

0 Lacs

haryana

On-site

As a Service & Operations Manager at Trak N Tell, you will have the exciting opportunity to lead a team of backend field service coordinators, technicians, freelancers, and service franchises. Your responsibilities will include daily team work allocation, performance review, training, coaching, and mentorship to ensure qualitative and quantitative output from the field service team. Your role will involve ensuring timely delivery of services in accordance with company guidelines, as well as equipping field service technicians with the necessary tools, technology, and training. You will oversee the completion of service reports, documentation, and maintenance records to maintain compliance standards. Additionally, you will be responsible for developing a service network for the timely delivery of quality services and ensuring cost-effective service delivery within estimated timelines. To excel in this position, you should possess a Bachelor's degree or diploma in electronics or equivalent experience, along with 10+ years of experience in field service management or a similar technical field. Strong leadership and team management skills are essential, along with proficiency in Microsoft Excel and PowerPoint for managing reports and presentations. Problem-solving, decision-making, communication, and interpersonal skills are crucial for this role. You should also have proficiency in service management software and tools, as well as a solid understanding of service operations, customer service, and technical support processes. Strong organizational and multitasking abilities will be beneficial, along with a willingness to travel to customer sites as needed. By continuously analyzing customer feedback and market trends, you will drive continuous improvement in service delivery and enhance the overall customer experience.,

Posted 2 days ago

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