What were looking for We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into laymans terms, clearly explaining design options and their potential impact. Job Scope and Accountabilities: This is a varied business facing role, with the following responsibilities: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. All aspects of salesforce.com CPQ configuration and management including SKU setup/deactivation, configuring and managing pricing rules, mail merge templates, quote templates, quote terms, product rules and option constraints. All aspects of Certinia (PSA) configuration and management including project creation and clicklink rule configuration, permission controls, billing events, assignments and timecard settings, Scheduled APEX jobs, Work Calendars, etc. Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Sandbox environment management. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Identify unused or under-utilized platform features. Own the communication of any platform changes to end users and stakeholders. Data management to improve Salesforce data quality, implementing rules and automation as needed. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. User support tickets New user and ongoing user training Technical documentation Working with integrated applications including Docusign, Hubspot, NetSuite, LinkedIn SalesNavigator, Zoominfo, SalesLoft, Loopio. Qualifications and Experience Required: Strong salesforce.com product knowledge with 4-5 years of Salesforce Administrator hands-on experience. Certified Salesforce Administrator required. Experience gathering requirements form vague concepts with ability to bridge the gap between business and technical teams. Experience understanding commercial business drivers and an appreciation of these in the context of technology. Experience working in an Agile methodology environment is desirable Salesforce LWC, Lightning, SOQL & SOSL Queries An understanding of web technologies and web application development is desirable. Formal diploma or certification in IT, business, engineering or a comparable field. Force.com Apex, VisualForce Flex a Plus Excellent written skills producing documentation to a high standard. Outstanding verbal communication, presentation and workshop facilitation skills. Sound knowledge of project methodologies, frameworks and tools with strong experience using SDLC.
