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Scality Storage Engineer Talent Worx

6.0 - 8.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Exp range - 5- 14 yrs Location - Bangalore Key Responsibilities: ? Resolve customer's issues via the telephone, email or remote sessions. ? Reproduce issues in-house and responding back in a timely manner. ? Regular follow ups with customers with recommendations, updates and action plans. ? Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures. ? Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. ? Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues. ? Provide consulting supp...

Posted 1 month ago

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