Lufthansa City Center Travels & Rentals

Duties and responsibilities Respond to all customer reservation requests promptly Fully knowledgeable about rates, promotions, amenities, programs and services Manage systems that are set up within the reservations department Responsible for maintaining rate parity across all booking Channels (Website, OTA, GDS, Travel Agents etc.) Understand and enforce company policies Verify if each reservation requests are processed as per the set standards Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time Handle any request for amenities or transportation promptly and accurately Monitor all Tentative / Provisional / Wait listed bookings entered on the system Record and file all reservation correspondence Update all reservation modifications Track daily, weekly, monthly, and yearly statistics Ensure that the defined ISO standards and SLAs are followed Eligibility Knowledge of Amadeus/Galileo/GDS/Sabre is a must Should have prior experience in ticketing Should be willing to work in night/rotational shift, if given (not mandatory)