185 Lucidchart Jobs - Page 6

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com. We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. Summary of the Role: We are seeking an experienced IT Operations Process Analyst to join our team. The IT Operations Process Analyst will be responsible for analyzing and improving the organization's IT operations processes to ensure efficiency, effectiveness, and alignment with business goals. This includes identifying areas for improvement, documenting current processes, designing and implementing new processes, and monitoring their ongoing performance. The ideal candidate will have a strong understanding of IT operations processes, excellent analytical and problem-solving skills, and the ability to collaborate with cross-functional teams. Responsibilities/Accountabilities Analyze and evaluate the organization's IT operations processes to identify areas for improvement and optimization. Document current IT operations processes, including workflows, procedures, and policies. Design and implement new IT operations processes, incorporating industry best practices and aligning with business goals. Collaborate with cross-functional teams to gather requirements, define process objectives, and ensure process integration with other business functions. Develop process improvement strategies and recommend solutions to enhance efficiency, effectiveness, and quality of IT operations. Monitor and measure the performance of IT operations processes, identify bottlenecks or inefficiencies, and propose corrective actions. Facilitate process improvement workshops and training sessions to promote awareness and understanding of new processes. Ensure compliance with regulatory requirements and industry standards in all IT operations processes. Stay up-to-date with the latest trends and developments in IT operations process management and recommend process automation or optimization opportunities. Requirements(education, Experience, Competencies, And Specific Job Requirements) Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience working as an IT Operations Process Analyst or in a similar role. 2-5 years of experience required. Strong knowledge of IT operations processes and process improvement methodologies (e.g., ITIL, Lean Six Sigma). Experience in documenting and analyzing complex processes. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams and stakeholders. Proficiency in process mapping and analysis tools (e.g., Visio, Lucidchart). Relevant certifications (e.g., ITIL Foundation, Lean Six Sigma) are a plus Education/Certification Bachelor's degree in Information Technology, Computer Science, or a related field. Experience And Skills Excellent English writing and speaking skills necessary. English medium schooling preferred Proven experience working as an IT Operations Process Analyst or in a similar role. 2-5 years of experience required. Strong knowledge of IT operations processes and process improvement methodologies (e.g., ITIL, Lean Six Sigma). Experience in documenting and analyzing complex processes. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams and stakeholders. Proficiency in process mapping and analysis tools (e.g., Visio, Lucidchart). Relevant certifications (e.g., ITIL Foundation, Lean Six Sigma) are a plus Ready for your next career step? Apply today and let's shape the future together! It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities. We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work. As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better. One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic. Show more Show less

Powersonic - Join Us in Powering the Future! Our mission at Powersonic is to help power the products of the future and make everyone fall in love with great hardware, great engineering, and great design. This mission is super exciting, but there's still a lot to do—and that's exactly where you come in! Role Description This is a full-time, on-site role for a Document Control Specialist. You will be responsible for capturing, creating, and managing all process-related documentation across departments to promote operational clarity, consistency, and compliance. You will: Document current operational and administrative processes across functions such as Production, QA, Logistics, Sales, and Finance. Create new SOPs and documentation where none exist by collaborating with department stakeholders and observing processes. Standardize and update all existing documentation for 2025 with a focus on clarity, accuracy, and usability. Design comprehensive training materials, onboarding guides, and process manuals for new hires and cross-functional training. Maintain a centralized document control system (digital and/or physical) ensuring ease of access and security. Manage version control and documentation approval workflows with proper traceability. Collaborate with department leads to ensure documented procedures reflect actual practices and adhere to internal standards. You have: Excellent written communication and editing skills. Proficiency in process mapping and document design tools (e.g., Microsoft Word, Excel, Lucidchart, Visio). Strong attention to detail and the ability to work independently. Experience in SOP creation, ISO/document control systems, or training content development. Confidence in interviewing SMEs and translating complex information into simple, standardized documents. Strong organizational skills and ability to manage multiple documentation streams simultaneously. Extra points if you also: Have experience working in a manufacturing or quality-driven environment. Understand ISO standards, document lifecycle management, and audit requirements. Are comfortable using cloud-based storage and versioning platforms. Why you'll love working with us: Collaborate with global teams across 4 continents. Play a key role in operational transformation and knowledge enablement. Opportunity to build from the ground up with high ownership. Access to training, growth, and career advancement opportunities. Sounds like you? Let’s chat. At Powersonic, we take personal matters very seriously and strive to be neutral in our hiring process. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, disability status, or any other legally protected characteristics. We pride ourselves on fostering a diverse and inclusive workplace. Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Supplemental Pay: Yearly bonus Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Document management: 2 years (Required) Location: Coimbatore, Tamil Nadu (Required) Work Location: In person

Join Amgen's Mission to Serve Patients If you feel like youre part of something bigger, its because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and deliver ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. UX/UI Engineer Live What you will do Let’s do this. Let’s change the world. In this vital role We are seeking a creative and detail-oriented UI/UX Engineer – Search to design and build intuitive, responsive, and accessible user experiences for our AI-driven search and knowledge discovery platforms. In this role, you’ll work at the crossroads of design, technology, and science—helping researchers, clinicians, and regulatory professionals quickly find the information they need to make life-saving decisions. You'll bring a strong sense of usability, accessibility, and design-thinking into a highly regulated, data-rich environment. Design elegant, user-friendly interfaces for search platforms that enable users to explore complex scientific and medical data. Translate user research, business needs, and technical requirements into wireframes, mockups, and high-fidelity prototypes Develop responsive and dynamic UI components using modern frontend frameworks (e.g., React, Angular, Vue). Integrate with search backends, APIs, and visualization tools to display search results, filters, ontologies, and metadata. Ensure UI performance, accessibility (WCAG/Section 508 compliance), and cross-browser compatibility. Design intuitive query experiences including search bars, faceted navigation, filters, result ranking, and interactive content previews Collaborate with AI/ML teams to integrate advanced features such as semantic search, auto-suggestions, Q&A interfaces, and generative answers conduct usability testing, A/B testing, and collect user feedback to continuously improve UX. Analyze usage data and search behavior to drive data-informed UX enhancements. Design and deliver high-quality UI/UX solutions for the web Create wireframes, interactive prototypes, and user flows. Conduct user research, usability testing, and competitive analysis to enhance user experience Analyze and identify pain points from the users’ perspective by conducting user research through interviews, observations, Gemba walks and other research methods Create Personas, Journey maps, empathy maps, and process maps of current and to-be state Ensure pixel-perfect, responsive, innovative, and interactive designs across different devices and platforms. Maintain design consistency and adhere to brand guidelines. Create Sketches, Wireframes, Mockups and Prototypes, ranging from low fidelity to high-fidelity based on the needs. Produce pixel-perfect interactive prototypes, Visual style guides, Icons and Red lines (Design specifications for developers) Ensure accessibility, SEO-friendly design, and usability best practices. Prepare and maintain necessary documents. Understand the business objectives and rationales behind high level product features; translate them into user flows, wireframes, mock-ups, and prototypes that lead to intuitive and easy-to-use user experiences Follow Amgen design standards and style guides to produce comprehensive deliverables encompassing user flows and UI wireframes to facilitate software development Familiarity with data mapping, transformation, and ETL processes Proficiency in SQL is highly valued: you don't need to be able to write SQL from scratch, but you should be able to interpret statements to assist in troubleshooting Experience with data governance principles will be highly valued. Understanding of database structures. Experience in overseeing the design and configuration of tests to measure incremental performance as well as configuring metadata to enable their measurement. How data can be used to power personalized experiences. The tools you will be using will include Jira, Figma, Lucidchart, CSS HTML, JavaScript expertise in creating intuitive, user-friendly interfaces and seamless user experiences. Convert complex requirements into elegant, intuitive, and functional designs. Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently. Informing various stakeholders about any problems with the current technical solutions being implemented. Take ownership and accountability of the deliverables Basic Qualifications: Degree in computer science & engineering preferred with 6-8 years of software development experience Minimum 3+years of experience as a UI-UX designer Relevant experience or education in UX Design, Product Design Hands on experience with JavaScript, CSS HTML, Lucidchart, Figma designing, React Framework Redux, No SQL, Cloud CI/CD build pipelines Proficient in programming language React Framework Redux, GraphQL, RESTful API Development, Swagger / OpenAPI, Java Microservices API, Java Crawlers, TypeScript, Fast Python, Java Script, SQL/NoSQL, Dynamo DB, S3, Databricks, RDS, GCP Cloud Search, Solr Search, GCP Cloud engine Strong problem solving, analytical skills; Ability to learn quickly; Excellent communication and interpersonal skills Preferred Qualifications: Experience in HTML, CSS, and JavaScript for developing basic static re-usable UI components Experience in Angular & React.js for creating reusable components, Databricks, SQL Experience with Web site development, understanding of web site localization process Experience with DevOps CICD build and deployment pipeline Experience in Agile software development methodologies Ability to communicate all phases of UX design, from initial concept through detailed screen designs. Excellent interaction design skills. Experience designing for technical or expert users. Detail oriented & Critical thinker. Problem solver, empathetic and is user centric Good to Have Skills Willingness to work on AI Applications Experience in Java, Python, Solr search, data bricks, RDS Experience GXP Search Engine/ Solr Search Experience in Posgres SQL /Mongo DB SQL database, vector database for large language models, Databricks or RDS, Dynamo DB, S3 Experience with LangChain or LIamaIndex framework for language models Experience with prompt engineering, model fine tuning Knowledge of NLP techniques for text analysis and sentiment analysis Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global teams. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. Thrive What you can expect from us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

As a Staff Software Engineer- Data Architect with expertise in Data Modelling & Architecture along with SQL, Snowflake & AWS with Convera, you will be responsible for to oversee the development and utilization of data systems. You will be reporting to the Manager – Data Architect, to join our dynamic team in the Foreign Exchange payments processing industry. The ideal candidate is responsible for defining and implementing the enterprise data architecture strategy and ensuring robust data governance across the organization. This role requires a deep understanding of business processes, technology, data management, and regulatory compliance. The successful candidate will work closely with business and IT leaders to ensure that the enterprise data architecture supports business goals, and that data governance policies and standards are adhered to across the organization. Your responsibilities will include working closely with data modelers, data engineers, analysts, cross-functional teams, and other stakeholders to ensure that our data platform meets the needs of our organization and supports our data-driven initiatives. It also includes building a new data platform, integrating data from various sources, and ensuring data availability for various application and reporting needs. Additionally, the candidate should have experience working with AI/ML technologies and collaborating with data scientists to meet their data requirements. In your role as a Staff Data Architect, you will: Architect and Develop Data Architecture Solutions: Design and implement scalable and efficient data architecture solutions on enterprise data platform. Lead the end-to-end architecture, design and modeling using Snowflake, Tableau and AWS. Collaborate and Design Data Models: Partner with stakeholders and business units to understand data requirements and business goals. Lead the architecture and designing the data models, schemas, data mappings, data transformations and metadata that align with business needs, analytical requirements, and industry standards. Ability to analyze the legacy data models within legacy platforms involving SQL Server, Oracle and Stored Procedures. Possess strong hands-on SQL and Python skills. Data Integration, Governance and Security: Collaborate with internal and external teams to design, implement, and maintain data integration solutions, ensuring high data integrity, consistency, and accuracy. Ensure data security, integrity, and compliance with regulations. Oversee the integration of data from multiple sources into a unified system. Business Intelligence and Reporting: Develop and implement semantic models to support business intelligence and reporting needs. Design and manage data models involving dimensions, facts, metrics, and measures to ensure accurate and efficient reporting. Work closely with business analysts and BI developers to create and maintain semantic layers that facilitate self-service reporting and analytics. Ensure the semantic models align with business requirements and support key performance indicators (KPIs) and metrics. Implementation and Troubleshooting: Oversee the implementation of data solutions from initial concept through to production. Troubleshoot and resolve complex issues to ensure data pipeline stability and high performance. Monitor and optimize the performance of data systems and processes. Leadership and Mentorship: Provide guidance and leadership to data modelers and engineering teams, promoting a culture of continuous improvement, knowledge sharing, and technical excellence. Mentor data modelers and engineers and foster their professional growth. AI and ML Capabilities: Stay updated with industry trends and advancements in AI and ML and integrate these technologies into the data architecture to enhance data processing and analytics capabilities. Leverage AI and ML to automate data integration, cleansing, and transformation processes, improving efficiency and accuracy. Implement AI-driven analytics and predictive modeling to provide deeper insights and support data-driven decision-making. Innovation and Strategy: Drive technical innovation by staying abreast of industry trends and emerging technologies. Influence technical strategies and decisions to align with organizational goals and objectives. Evaluate and recommend data technologies, tools, and platforms. Documentation and Best Practices: Develop and maintain comprehensive documentation for data architecture, pipelines, and processes. Establish and enforce best practices for data engineering and quality assurance. A Successful Candidate For This Position Should Have: Bachelor's degree or equivalent in Computer Science, Engineering, or a related field with proven experience as a Data Architect or in a similar role. in architecting, designing, deploying, and managing data models on cloud-based infrastructure, preferably for data platforms. Minimum of 10-15 years of experience in enterprise data architecture, data management and data governance, or a related field. Strong knowledge of database design, data modeling, and ETL processes. Experience in designing and implementing data models involving dimensions, facts, metrics, and measures. Hands-on experience with Snowflake and SQL. Proficiency with data modeling tools such as ER/Studio, Erwin Data Modeler, Lucidchart, MySQL Workbench, and Oracle SQL Developer Data Modeler. Possess strong hands-on SQL and Python skills. Strong experience with data architecture principles, including data modelling, ETL/ELT processes, and data management and hands on experience with Big Data technologies. Familiarity with database systems such as Snowflake, SQL Server, PostgreSQL, or NoSQL databases Ability to translate business requirements into effective semantic models that support reporting and analytics using Tableau. Understanding of current industry trends in AI and ML, and their application in data architecture. Knowledge of data governance and compliance standards. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Nice To Have Qualifications: Experience with regulatory compliance related to data management (e.g., GDPR, HIPAA). Knowledge of emerging technologies such as AI, machine learning, and data analytics. Certifications in cloud platforms (e.g., AWS). About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salary Opportunity to earn an annual bonus. Great career growth and development opportunities in a global organization A flexible approach to work There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salary Opportunity to earn an annual bonus. Great career growth and development opportunities in a global organization A flexible approach to work There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. Show more Show less

About TwoSD (2SD Technologies Limited) TwoSD is the innovation engine of 2SD Technologies Limited , a global leader in product engineering, platform development, and advanced IT solutions. Backed by two decades of leadership in technology, our team brings together strategy, design, and data to craft transformative solutions for global clients. Our culture is built around cultivating talent, curiosity, and collaboration. Whether you're a career technologist, a self-taught coder, or a domain expert with a passion for real-world impact, TwoSD is where your journey accelerates. Join us and thrive. At 2SD Technologies, we push past the expected—with insight, integrity, and a passion for making things better. Role Overview We are hiring a Solution Architect with a proven track record in SaaS platform architecture , AI-driven solutions , and CRM/enterprise systems like Microsoft Dynamics 365 . This is a full-time position based in Gurugram, India , for professionals who thrive on solving complex problems across cloud, data, and application layers. You’ll design and orchestrate large-scale platforms that blend intelligence , automation , and multi-tenant scalability —powering real-time customer experiences, operational agility, and cross-system connectivity. Key Responsibilities Architect cloud-native SaaS solutions with scalability, modularity, and resilience at the core Design end-to-end technical architectures spanning CRM systems , custom apps , AI services , and data pipelines Lead technical discovery, solution workshops, and architecture governance with internal and client teams Drive the integration of Microsoft Dynamics 365 with other platforms including AI/ML services and business applications Create architectural blueprints and frameworks for microservices, event-driven systems, and intelligent automation Collaborate with engineers, data scientists, UX/UI designers, and DevOps teams to deliver platform excellence Oversee security, identity, compliance, and performance in high-scale environments Evaluate and introduce modern tools, frameworks, and architectural patterns for enterprise innovation Required Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s is a plus) 7+ years of experience in enterprise application architecture Hands-on expertise in Microsoft Dynamics 365 CE/CRM with complex integrations Experience architecting and delivering SaaS applications on cloud platforms (preferably AWS/Azure/GCP) Familiarity with LLM APIs , AI orchestration tools , or machine learning workflows Proven ability to lead multi-team and multi-technology architecture efforts Deep understanding of security , multi-tenancy , data privacy , and compliance standards Preferred Qualifications Microsoft Certified: Dynamics 365 + Azure/AWS Architect certifications Experience with AI platform components like OpenAI, LangChain, or Azure/AWS Services Experience designing or re-architecting legacy monoliths into cloud-native microservices Familiarity with DevOps and Infrastructure as Code (IaC) practices using Terraform or Bicep Experience integrating event-based systems using AWS, Azure Event Grid, Service Bus, or Kafka Exposure to enterprise observability tools and performance monitoring strategies Core Competencies Enterprise SaaS Architecture Cloud-Native Platform Design (Azure preferred) CRM + AI Integration Strategy End-to-End System Thinking Cross-Functional Collaboration & Mentorship Future-Proof Solution Design & Documentation Tools & Platforms CRM/ERP: Microsoft Dynamics 365 CE, Power Platform, Dataverse AI & Data: OpenAI, AWS SageMaker, AWS Bedrock, Azure Cognitive Services, LangChain, MLflow Cloud: Azure (App Services, API Management, Logic Apps, Functions, Cosmos DB) DevOps & IaC: GitHub Actions, Azure DevOps, Terraform, Bicep Integration: REST/GraphQL APIs, Azure Service Bus, Event Grid, Kafka Modeling & Docs: Lucidchart, Draw.io, ArchiMate, PlantUML Agile & Collaboration: Jira, Confluence, Slack, MS Teams Why Join TwoSD? At TwoSD , innovation isn’t a department—it’s a mindset. Here, your voice matters, your expertise is valued, and your growth is supported by a collaborative culture that blends mentorship with autonomy. With access to cutting-edge tools, meaningful projects, and a global knowledge network, you’ll do work that counts—and evolve with every challenge. Solution Architect – SaaS Platforms, AI Solutions & Enterprise CRM Position: Solution Architect Location: Gurugram, India (Onsite/Hybrid) Company: TwoSD (2SD Technologies Limited) Industry: Enterprise Software / CRM / Cloud Platforms Employment Type: Permanent Date Posted: 26 May 2025 How to Apply To apply, send your resume and technical portfolio or project overview to hr@2sdtechnologies.com or visit our LinkedIn careers page. Show more Show less

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com. Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegenes high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. If this excites you, then apply below. Role: Lead Business Analyst Description: Key Responsibilities Act as the primary liaison between business stakeholders, product owners, and technology teams. Lead requirements elicitation sessions and document functional and non-functional specifications. Analyze business processes, identify areas for improvement, and design solutions leveraging Indegene platforms. Own and manage product backlog in collaboration with the product owner and development team. Create user stories, workflows, wireframes, and use cases to guide technical development. Support program management functions including roadmap planning, milestone tracking, and dependency management. Work closely with QA to define test scenarios and validate solutions against requirements. Ensure traceability and version control of requirements throughout the project lifecycle. Provide regular updates and reports to senior management and program leadership. Support change management, UAT, and release coordination efforts. Drive continuous improvement initiatives within the Platforms and Technology function. Must Have Bachelors degree in Computer Science, Information Systems, Business Administration, or related field. 6 years of experience as a Business Analyst, with at least 2 years in a senior or lead role. Strong understanding of platform development, APIs, cloud technologies, and SaaS products. Proven experience in program or project management within an Agile or hybrid SDLC environment. Excellent skills in requirements gathering, process modeling, and documentation. Strong communication and stakeholder management skills. Proficient in tools like JIRA, Confluence, Visio, Lucidchart, and MS Project. Experience in healthcare, life sciences, or regulated industries is a strong plus. Certification in Agile (e.g., CSM, SAFe) or Business Analysis (e.g., CBAP) preferred. EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidates merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics. Locations - Bangalore, KA, IN Show more Show less

Job Brief We are looking for a Business Analyst who can be a vital part of the Sales Compensation capability team, providing technical solutions to achieve Sales Compensation business objectives, through the successful completion of project-based and routine work. The successful candidate will play a key role as part of a successful, cohesive and welcoming team within the Finance Operations organisation. Responsibilities Data Analysis: Pull data extracts and reports from ICM and related systems Work closely with the operations teams of other applications to pre-empt and resolve upstream issues Perform reconciliation of data, within ICM or between external systems and ICM (e.g., sales reporting, hLSEG, Salesforce) Perform data quality assurance and analyse issues therein Support ETL processes to populate data into ICM and to extract it Handle inquiries and support requests, to suggest options to address Requirements / Change Analysis: Identify and review enhancements to the ICM capability to support team objectives Perform impact analysis on proposed changes Support the documentation of functional & non-functional requirements, release scope and other elements that drive communication and understanding of change Actively engage with the compensation team & other partners to meet release goals Awareness of and support for all data privacy, cyber security and compliance requirements Reporting Develop and maintain reporting to support team processes, e.g. data health, system activity Prepare data extracts for input to other team reports Testing Lead in software release user acceptance testing (UAT) & business validation testing (BVT), supporting other testers and performing scripted or ad hoc tests Support the analysis and testing of external projects and changes, where these affect inputs to ICM, to ensure system stability and data accuracy Communications: Engage with stakeholders to elicit requirements, explain issues and present findings and results. Engage with managers to communicate progress and issues Communicate capability (functional, data and process) changes within the team Maintain and develop the Compensation SharePoint and Standard Operating Procedure documentation Preferred Skills And Attributes Technical skills: Excel Varicent Incentives (‘ICM’) Salesforce MS Office, including SharePoint JIRA Power BI SAP Business Objects SQL Flowcharting e.g., Blueworks, Visio, LucidChart Fundamentals of Business Analysis / Data Analysis / Data Visualisation Role / personal attributes: Data driven, proficient in analytics to derive insights from data Growth mindset: Open-minded, curious, and keen to learn Innovative: always looking for ways to improve efficiency, discover issues and deliver better value Organized, with the ability to focus on multiple objectives within the Quarterly payroll and Corporate Technology release cycles Reliable and conscientious, able to consistently deliver on time, to a high standard Shows integrity with the ability and intention to align to the LSEG values and policies LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

Role Overview: We are looking for a Business Analyst / Product Owner . The ideal candidate must have a strong background in the banking domain and proven experience in hedge funds , private equity , or alternative investments . Required Skills & Qualifications: Domain Knowledge: Deep understanding of banking and financial services Strong exposure to Hedge Funds , Private Equity , and Alternative Investment operations Familiarity with capital markets , portfolio management , and trade lifecycle ???? Business Analysis / Product Ownership: 7+ years of experience as a Business Analyst or Product Owner Skilled in gathering, analyzing, and documenting business requirements Strong experience with functional specifications , user stories , and acceptance criteria Experience conducting gap analysis , impact analysis , and root cause analysis Agile / Scrum Framework: Experience working in Agile/Scrum teams Proficiency in managing product backlogs, sprint planning, and stakeholder demos Familiarity with Agile tools: JIRA , Confluence , Azure DevOps ???? Technical Skills: Basic knowledge of SQL for data querying and validation Experience with process modeling tools (e.g., Visio , Lucidchart ) Understanding of data flows between investment systems and reporting platforms Soft Skills: Strong stakeholder management and client communication skills Ability to translate business problems into actionable product requirements Excellent analytical, presentation, and documentation skills

Job Role We are seeking a proactive and detail-oriented Business Analyst with 2 to 3 years of experience in the IT services and product development domain, who also possesses hands-on experience in project management. Business Analysis & Requirement Gathering The ideal candidate will serve as a liaison between business stakeholders and technical teams, ensuring that business needs are clearly understood, documented, and delivered through structured & Responsibilities : Collaborate with stakeholders to elicit, analyze, and validate business and functional requirements. Create detailed documentation such as Business Requirements Documents (BRDs), Functional Specifications, and User Stories. Solution Design & Technical Mapping Analyze business processes and recommend technology-driven solutions. Work with solution architects and developers to translate business requirements into technical deliverables. Demonstrate strong understanding of APIs, microservices, and system integration. Project Management Plan, execute, and monitor project timelines, resource allocation, and deliverables to ensure successful implementation. Maintain project documentation, status reports, and communicate effectively with internal and external stakeholders. Proactively manage risks, issues, and changes in project scope. Client Interaction & Stakeholder Management Lead client meetings, workshops, and product demonstrations. Act as the primary point of contact for client communications during project execution. Handle client expectations, gather feedback, and ensure client & Process Improvement : Prepare clear, structured, and accessible documents using tools like Lucidchart, Draw.io, or Visio. Identify process gaps and suggest improvements to enhance operational efficiency. CRM & Sales Support Use CRM systems to manage leads, track client engagement, and support sales with technical inputs. Assist sales teams in preparing proposals, product pitches, and solution presentations. Agile Methodology & Tools Work within Agile frameworks using tools like JIRA, Confluence, and Trello. Participate in sprint planning, backlog grooming, and retrospective Specification and Qualifications : BE (computer science, Computer, IT), BCA, MCA, BSC, MSC (IT), BBA (Marketing), MBA (Marketing) or equivalent pass out can apply. Minimum of 2 to 3 years of experience with Business Analyst with It service and product base experience can be considered. Strong problem-solving abilities with a keen attention to detail and the ability to troubleshoot advanced technical issues. Ability to handle direct client communication and manage relationships. Excellent communication skills and a team-oriented mindset. Immediate joiner will be preferable. Gujarat State level candidate will be preferable. Experience working as a Business Analyst on mobile and/or web applications. Hands-on experience in project coordination or project management. Familiarity with Agile methodologies and wireframing/prototyping tools. Exposure to APIs, technical documentation, microservices, and system workflows. Experience using diagramming tools like Lucidchart, Draw.io, or Visio. Proficient in writing user stories and documenting business requirements. Familiarity with Agile methodologies and tools such as JIRA and Points (Nice-to-Have) : Excellent Communication Skills Written and verbal Ability to handle Direct Client communication, Client Handling, Client Management, Can be able to close the deal independently. Strong Problem Solving Skills. Requirement gathering & Analysis. Ability to gather, analyse, and document business, functional, and technical requirements from stakeholders. Technical Understanding of It related softwares like APIs, Jira. Familiarities with Agile Methodologies & Wireframing & Prototyping. Experience with ERP/CRM systems (e.g., SAP, Hands-on experience with Oracle, or Salesforce. Independent client handling and proposal closing capabilities. Experience conducting client training and knowledge transfer. Emotional intelligence and adaptability in fast-paced environments (ref:hirist.tech) Show more Show less

About KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Please submit your resume in English. The purpose of the Technical Program Manager (TPM) role is to translate KnowBe4’s strategic product vision, as specified by the Product Team, into detailed technical user stories that are then used by the Engineering teams to build new features for KnowBe4’s platforms. Responsibilities Facilitate refinement discussions to drive out needed functional requirement details Write User Stories based on high-level strategic initiatives supplied by the Product Management Lead technical requirements-gathering sessions on complex engineering programs spanning multiple engineering teams Facilitate architectural discussions for any complex technical projects The TPM helps the PM to get Initiatives clearly defined, gathering any needed background information for the PM. The TPM will assist the Team to understand the PM’s intent for the initiative, and then break the initiative down into milestones in order to facilitate accurate estimates. The TPM will be responsible for translating initiatives into groomed and prioritized (Ready) User Stories. Requirements BS or equivalent plus 6 years experience as a Technical Program Manager, Software Developer or Software Tester A strong blend of project management, business analysis and technical experience and the ability to work well in a team environment Excellent technical knowledge of current web technologies building commercial enterprise software applications Excellent verbal & written communication skills Experience with AWS & CI/CD environments Experience with JIRA Experience with UX/Prototyping tools, for instance LucidChart, Figma Experience with relational databases, MySQL or equivalent Experience working in agile environments FrontEnd web standards: CSS3, HTML 5 Minimum 5 years hands-on technical experience in an IT related industry Prior Software Developer experience is a plus Product Owner or Product Manager experience is a plus Strong time management skills with adaptability to manage work on multiple projects and priorities Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please. Show more Show less

We are seeking a detail-oriented and experienced Data Analyst to join our Data Integrity & Identity team. This team is an enabling function within our Responsible AI pillar, focused on helping business functions implement technology and automated solutions to enhance compliance with personal data legislation and adhere to data management best practices. The Data Analyst will support the data integrity and identity program by applying privacy by design principles on a global scale. This individual will assist with a variety of projects, including consent management, cookie compliance, data residency, and enterprise identity, ensuring that each aligns with our privacy objectives. Key responsibilities include preparing engaging socialization materials to communicate the program's value and achievements to stakeholders, leveraging their proficiency in MS Office (Excel and PowerPoint), Azure DevOps, PowerBI, and Lucidchart. Additionally, the analyst should be able to demonstrate a strong technical understanding that would enable them to execute tasks like cookie scanning and categorization and the manipulation of extensive data sets and CSV files, to support our reporting requirements. This role is ideal for someone with a keen interest in how technology and automation can be leveraged to improve the handling of personal data on a global scale. Ab out the Role: In this opportunity as the Data Analyst, you will: Assist in the development and implementation of a solution that will identify an individual persona across multiple interaction points, enhancing transparency into how TR handles personal data and responds to data subject requests. Contribute to initiatives aimed at improving consent management practices and ensuring compliance with data handling regulations. Aid business functions in ensuring that cookie management controls are properly embedded into their technology, by advising on cookie classification categories and language requirements. Collaborate with stakeholders to develop processes for monitoring and improving data handling practices. Participate in the analysis of data residency and retention requirements and support compliance with jurisdictional regulations and organizational standards. Work with various business units to promote best practices in personal data management and leverage data analytics tools like SAP BI to generate insights for data-driven decision-making. About You: You're a fit for the role of Data Analyst, if you meet all or most of these criteria: A minimum of 3-6 years in a data analyst role, preferably within the data governance or privacy space. Seeking candidates with proven experience in data migration projects, ensuring smooth data transfer between systems while upholding data integrity and adhering to privacy regulations. Looking for individuals with strong skills in data mapping to effectively align data sources with target systems, guaranteeing accurate and consistent data representation across different platforms. Require proficiency in managing and analyzing large datasets, utilizing tools such as Power BI and advanced Excel techniques to facilitate data-driven insights and support decision-making. Candidates should have experience or a keen interest in working with consent management solutions, focusing on enhancing practices and ensuring compliance with data handling regulations. A degree in Information Technology, Data Science, Computer Science, or a related field. Proficiency in data management tools and ETL processes, with experience using Power BI and data visualisation platforms. Advanced expertise in MS Office, particularly MS Excel, to effectively manage and analyze large CSV files and extensive datasets, ensuring accurate data manipulation and reporting. Experience with large-scale data handling, including working with extensive datasets and CSV files, to support efficient data manipulation and reporting. Strong analytical and problem-solving skills to support data integration, mapping, migration and data residency projects. Keen attention to detail to ensure data accuracy and integrity throughout the handling and reporting processes. This position plays a vital role in ensuring our data integrity and identity practices are strong, compliant, and aligned with our strategic objectives. If you are a creative thinker passionate about enhancing personal data controls, we encourage you to apply. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com. Show more Show less

We are seeking a detail-oriented and experienced Data Analyst to join our Data Integrity & Identity team. This team is an enabling function within our Responsible AI pillar, focused on helping business functions implement technology and automated solutions to enhance compliance with personal data legislation and adhere to data management best practices. The Data Analyst will support the data integrity and identity program by applying privacy by design principles on a global scale. This individual will assist with a variety of projects, including consent management, cookie compliance, data residency, and enterprise identity, ensuring that each aligns with our privacy objectives. Key responsibilities include preparing engaging socialization materials to communicate the program's value and achievements to stakeholders, leveraging their proficiency in MS Office (Excel and PowerPoint), Azure DevOps, PowerBI, and Lucidchart. Additionally, the analyst should be able to demonstrate a strong technical understanding that would enable them to execute tasks like cookie scanning and categorization and the manipulation of extensive data sets and CSV files, to support our reporting requirements. This role is ideal for someone with a keen interest in how technology and automation can be leveraged to improve the handling of personal data on a global scale. Ab out the Role: In this opportunity as the Data Analyst, you will: Assist in the development and implementation of a solution that will identify an individual persona across multiple interaction points, enhancing transparency into how TR handles personal data and responds to data subject requests. Contribute to initiatives aimed at improving consent management practices and ensuring compliance with data handling regulations. Aid business functions in ensuring that cookie management controls are properly embedded into their technology, by advising on cookie classification categories and language requirements. Collaborate with stakeholders to develop processes for monitoring and improving data handling practices. Participate in the analysis of data residency and retention requirements and support compliance with jurisdictional regulations and organizational standards. Work with various business units to promote best practices in personal data management and leverage data analytics tools like SAP BI to generate insights for data-driven decision-making. About You: You're a fit for the role of Data Analyst, if you meet all or most of these criteria: A minimum of 3-6 years in a data analyst role, preferably within the data governance or privacy space. Seeking candidates with proven experience in data migration projects, ensuring smooth data transfer between systems while upholding data integrity and adhering to privacy regulations. Looking for individuals with strong skills in data mapping to effectively align data sources with target systems, guaranteeing accurate and consistent data representation across different platforms. Require proficiency in managing and analyzing large datasets, utilizing tools such as Power BI and advanced Excel techniques to facilitate data-driven insights and support decision-making. Candidates should have experience or a keen interest in working with consent management solutions, focusing on enhancing practices and ensuring compliance with data handling regulations. A degree in Information Technology, Data Science, Computer Science, or a related field. Proficiency in data management tools and ETL processes, with experience using Power BI and data visualisation platforms. Advanced expertise in MS Office, particularly MS Excel, to effectively manage and analyze large CSV files and extensive datasets, ensuring accurate data manipulation and reporting. Experience with large-scale data handling, including working with extensive datasets and CSV files, to support efficient data manipulation and reporting. Strong analytical and problem-solving skills to support data integration, mapping, migration and data residency projects. Keen attention to detail to ensure data accuracy and integrity throughout the handling and reporting processes. This position plays a vital role in ensuring our data integrity and identity practices are strong, compliant, and aligned with our strategic objectives. If you are a creative thinker passionate about enhancing personal data controls, we encourage you to apply. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com. Show more Show less

Are you a high-performing Technical Product Manager with strategic vision and deep technical expertise? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world? If so, then keep reading… Sparkrock helps social benefit organizations like nonprofits, school boards, and government agencies to reach their greatest potential using technology. We help to make these mission-driven organizations more efficient, freeing up their time and resources to focus on the good they want to achieve. Every day, nearly 45,000 people use our ERP products to make the world a better place. As a Technical Product Manager, you will lead the end-to-end technical design of a sophisticated ERP product while working closely with developers, customers, sales, professional services, and engineering. This role isn’t just about writing specs; it’s about owning the vision for how the solution will work and ensuring its success from idea to implementation. In this dynamic role, you’ll be empowered to combine technical creativity with product leadership, allowing you to take ownership of innovative projects that truly matter. You will work on products designed to create a tangible, positive impact on schools and nonprofits, ensuring that your contributions resonate within the community. With the opportunity to design and implement solutions that incorporate AI, cloud, and other cutting-edge technologies, you will be at the forefront of technological advancement. Your work will not only involve a significant degree of autonomy but also foster collaboration with a passionate, mission-driven team, creating an environment where your ideas can flourish and make a real difference. This job may not be for everyone, as the learning curve is steep; mastering Microsoft Business Central requires significant dedication due to its unique complexities. Balancing the demands of technical solutioning with the necessity to meet tight deadlines and stakeholder expectations can also be quite taxing, creating a high-pressure environment. Additionally, the rapid pace of growth and the evolving needs of the role may feel overwhelming, especially for those who prefer static, well-defined positions. If you’re passionate about delivering compelling customer experiences, big-picture architecture, and hands-on solutions, this role is for you! Responsibilities Requirement Gathering & Analysis: Collaborating with stakeholders to deeply understand business needs and translate them into technical requirements Solution Design: Creating architectural designs, workflows, and technical specifications that align with the product vision Cross-Functional Collaboration: Working closely with developers, QA, and business teams to ensure technical feasibility and alignment Documentation: Writing detailed specs, diagrams, and documentation to support development, testing, and implementation Technical Validation: Conducting research and reviewing existing technologies to ensure the solution is optimal Iterative Review & Feedback: Engaging stakeholders in reviews and refining deliverables based on feedback Release Readiness: Ensuring all technical aspects of a solution are complete, documented, and communicated for seamless implementation Requirements Education Bachelor’s degree in Computer Science, Software Engineering, or a related field. Equivalent experience may also be considered Microsoft Certified: Business Central Functional Consultant Associate Core Skills And Experience 8 years of experience in the software industry (as architect, technical consultant, or developer) with at least 2 years as a Technical Product Manager Knowledge of .Net technologies, including C#, ASP.Net , and .Net Core Understanding of Microsoft Dynamics Business Central or willingness to learn it Experience in designing scalable, secure, and high-performing solutions Front-end technologies (e.g., JavaScript frameworks like React, Angular, or Vue.js) Back-end services, APIs, and RESTful architecture Familiarity with cloud-based architectures (e.g., Azure or AWS) Proficiency in creating data models, workflows, and architectural diagrams Knowledge of integrating AI/ML capabilities into products (nice-to-have) Experience with performance tuning, security best practices, and system resilience Tools usage Microsoft Dynamics 365 Business Central Development tools (e.g., Visual Studio, Git, Azure DevOps) Diagramming tools (e.g., Visio, Lucidchart, or Miro) Agile tools (e.g., Jira, Confluence) Cloud services (e.g., Azure, AWS) Soft skills Communication: Exceptional ability to communicate complex technical ideas to both technical and non-technical audiences Collaboration: Skilled at working with cross-functional teams and managing stakeholder relationships Leadership: Confident in driving technical discussions and leading solution design initiatives Adaptability: Thrives in a fast-paced, dynamic environment with changing priorities Curiosity: Passionate about learning new technologies and solving challenging problems Nice to have Experience in the K12 education or Non-Profit sector Hands-on experience with ERP systems or financial management software Familiarity with AI-driven analytics or automation tools Contributions to open-source projects or technical communities Certifications in .Net development, cloud platforms (e.g., Azure Solutions Architect), or AI-related certifications Benefits We don’t call them perks; they’re just part of what makes working at Sparkrock great. We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of it Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results and are there for our customers We are dedicated to your growth with consistent and meaningful feedback, support in achieving your personal career goals, and access to leading-edge tools, playbooks, and technology to amplify your experience Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics Stipend to help set up your ideal home office Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more! We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. 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Job Description – Business Analyst (SRS Documentation Role) Position: Business Analyst – Software Requirement Specification (SRS) Type: Full-Time / Contract (4–6 weeks) Location: Remote / Kolkata (Hybrid) Project: AI-Based GST & Financial Consultancy Platform Company: Webingo About the Role: We’re looking for a detail-oriented and proactive Business Analyst to work closely with our client, design team, and technical team to create a comprehensive Software Requirement Specification (SRS) for a large-scale AI-integrated GST consultancy platform (Web & Mobile). You’ll be responsible for converting business inputs into structured documentation including process flows, screen journeys, dependency mapping, and architecture guidelines. Key Responsibilities: * Conduct meetings with stakeholders to gather requirements * Define and document user roles, workflows, journeys, and modules * Create screen flow diagrams and wireframes in tools like Figma or Lucidchart * Identify and map all external dependencies (AI APIs, Payment, Video APIs) * Work with developers to design a scalable system architecture * Prepare final SRS document with versioning and approval tracking * Collaborate with UI/UX for mockups and clickable flows if needed Requirements: * 3–5 years experience in BA or SRS documentation roles * Prior experience in B2B or B2C product-based platform design * Excellent communication and stakeholder management skills * Ability to write structured documentation and user stories * Strong understanding of mobile and web app ecosystems Duration: Approx. 4–6 weeks (extendable based on scope) Compensation: As per market standard or project-specific terms INTERESTED CANDIDATES PLEASE SHARE YOUR CV AT hr@webingo.in Show more Show less

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Principal Consultant, Solution Architect, SFDC! We are seeking a proficient Salesforce Solution Architect to join our dynamic team. Your role will be to design and develop tailored solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals. Our ideal candidate will have deep experience with Salesforce architecture and a solid understanding of business process development. Ultimately, your role will be to ensure the successful implementation of Salesforce solutions to meet business goals and deliver high value to our clients. Responsibilities: . Design and build high-performance, reusable, and reliable Salesforce solutions. . Identify business processes that can be improved by implementing Salesforce. . Develop customized solutions within the Salesforce platform. . Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration. . Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives. . Conduct research into clients use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions. . Lead business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations. . Develop strong client relationships by building trust, rapport, and positive working relationships with key sponsors, stakeholders, and team members. . Remain current with leading-edge industry and technology drivers and innovations including the Salesforce product set. . Manage discussions with various levels of customer&rsquos business stakeholders. . Identify and help build services offerings to support rapid time to value for Salesforce implementations. . Liaise with Salesforce product teams to support client implementations. . Maintain a target billable utilization aligned to the role. . Validate solution components, lead customer walkthroughs, and provide guidance to the project manager for key issues/risks to the project. . Work with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements. . Create and own user stories/business requirements document as an outcome of the requirements gathering sessions. Qualifications we seek in you! Minimum qualifications . B.E or B.Tech or MCA . Proven experience as a Solution Architect, with a strong understanding of Salesforce%27s platform. . Must have experience in at least 3 cloud system Sales/Service/Data cloud . Deep understanding of user-centered design methods and standard processes. . Ability to thrive in a fast-paced, collaborative environment. . Excellent problem-solving and communication skills. . Attention to detail and a strong sense of aesthetics. Preferred qualifications . Certifications in Salesforce/Product Owner . Years of experience in Salesforce ecosystem. . Must be able to apply design thinking in the business processes. . Must have done at least solutioning with 2-3 large implementations individually or in lead capacity. . Understand the business problem and convert the problem into value stream. . Excellent skills in persuasion and documentation using excel, word document, graphics etc. . Expertise in any of the tools like draw.io, visio, lucidchart. Modelling tools knowledge is a must. . Archimate is an additional advantage. . DataModelling capability including creation or ERD. . Self-motivated and capable to take decisions work in ambiguous situation. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

At Ecolab, you can help take on some of the world’s most meaningful challenges, delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and impact what matters. Are you ready to make an impact? Ecolab is looking for an Associate Business Process Modeler who collects and analyses information from various sources (SMEs, process documentation, process walkthroughs, design sessions) to produce business process flow charts using a predefined process modeling framework. Business Process Modeler may be expected to facilitate workshops, fact-finding interviews, support project management activities, and other necessary activities to gather and consolidate information into their process models. Process Modeler will be expected to create additional documentation and to support their process models. What’s In It For You You will join a growth company offering a competitive salary and benefits. The ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best. Feel proud each day to work for a company that provides clean water, safe food, abundant energy and healthy environments. What You Will Do Work with a variety of stakeholders and gather information required to create as-is and to-be business process flows. Facilitate business process modelling meetings/workshop in a structured and efficient manner. Ask appropriate clarifying questions to ensure process flow completeness and clarity. Identify inputs and outputs of business processes and procedures. Translate discussion and guidance into process flows and process documentation following BPMN 2.0 notation standards. Create additional business process documentation to increase process flows clarity and to visualize how different business processes are interconnected and can be optimized for better performance. Support Continuous Improvement project managers and specialists from the process mapping perspective. Make accurate and timely updates to the existing process flows (as requested by authorized process flow owners). Apply Business Process Management (BPM) methodologies and techniques, including process mapping/modelling. Process SMEs: Collaborate to collect inputs for process modelling, hold process models review meetings. Service Delivery Leads: Collaborate to understand as-is and to-be process design needs CI Lead / CI resources: stay connected on any continuous improvement initiatives that will require an update to existing process flows, support project work from the process modelling perspective. Minimum Qualifications Degree and 3-5 years of experience with data modeling tools (Signavio, Vision, Lucidchart, Nintex other) Continuous improvement and business process management Excellent communication skills - both written and verbal Active listening skills Analytical and reasoning skills Stakeholder Management Facilitation Collaboration Must be a team player and able to work with and through others A trusted partner for millions of customers, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $14 billion, employs more than 47,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets. www.ecolab.com Follow us on LinkedIn@Ecolab, Twitter@Ecolab, Instagram@Ecolab_Inc and Facebook@Ecolab. Our Commitment to Diversity and Inclusion Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. Show more Show less

The Role At our core, Redica provides data products to our 200 life science customers. Were seeking a creative and results-driven Product Manager to join our Product team. In this role, you will be responsible for driving the development and delivery of complex technical products and features for data and document processing platforms. You'll work closely with product, engineering and QA teams to deliver exceptional products The ideal candidate possesses a strong technical background, a product mindset, and is data-driven. Were looking for someone who can navigate complex data patterns, distill technical details into clear and actionable insights, and communicate effectively with both technical and non-technical stakeholders. Key Responsibilities Define and document comprehensive end-to-end platform workflows, incorporating elements like human-in-the-loop (HITL) review/approval stages, backend pipelines, and user interface (UI) interactions. Translate business requirements and customer feedback into clear, actionable product specifications and user stories. Work closely with design teams to guarantee seamless and user-friendly product experiences. Collaborate with engineering teams to determine technical prerequisites, APIs, and system architecture requirements. Conduct market research and competitor analysis to stay informed and ahead. Utilize data-driven insights to inform decision-making and continuously iterate on product features. Act as a liaison between technical teams and non-technical stakeholders, ensuring clear communication and understanding. Monitor progress, manage timelines, and ensure the delivery of high-quality results. Proactively identify and mitigate risks and dependencies to ensure project success. About You Tech Savvy: Offers strategic technology leadership, shaping the organization's long-term strategy and driving digital transformation initiatives. Demonstrates industry thought leadership at the intersection of technology and business. Business Insight: Provides business leadership by shaping product strategies that align with the organization's overall goals, driving innovation to meet market demands, and achieving sustainable success through alignment with long-term business objectives. Technical Proficiency: Strong technical acumen, with the ability to collaborate effectively with data teams and understand advanced data architectures, pipelines, and technologies. Manages Complexity: Is a master at balancing stakeholder needs and can leverage this skill to drive product success and stakeholder satisfaction. Decision Quality: Exemplary role model consistently making outstanding and timely decisions that set a high standard for the team. Effortlessly balances speed, quality, and strategic impact, inspiring and guiding others in the organization with exceptional decision-making skills. Balances Stakeholders: Provides strategic leadership by considering the long-term impact of decisions on stakeholders and the organization. Shapes organizational direction by aligning stakeholder needs with overarching goals, demonstrating a deep understanding of stakeholder dynamics in making good and timely decisions. Engaged: You share our values and possess the essential competencies needed to thrive at Redica, as outlined here: . Qualifications 2-5 years of relevant Technical Product Management experience and an engineering background with a proven track record of delivering technically complex SaaS products and solving advanced technical challenges; experience with data products in a mature product organization is highly preferred. Strong technical acumen, with a solid understanding of software systems, APIs, and architecture. Proven ability to define and manage complex workflows and configurable components in a platform. Experience gathering and translating business requirements into technical specifications. Ability to break down epics into detailed user stories with clear acceptance criteria. Hands-on experience with wireframing and workflow tools like Figma, Lucidchart, etc. Experience in agile product development, managing backlogs, and sprint planning using JIRA/Confluence. Strong communication and stakeholder management skills. Data-driven mindset, with experience in SQL, Excel/Google Sheets, or other analytics tools. Experience working on data, analytics, AI/ML, or platform products, nice to have Experience in the life sciences industry, particularly in quality or regulatory compliance, is highly preferred. Bachelors degree in Business, Computer Science, Computer Engineering, or a related field; advanced degrees (e.g., MBA or equivalent) are a plus Skills : -solid understanding of software systems, APIs, and architecture,wireframing ,user stories,data analytics, product lifecycle management

We are seeking a seasoned HR Consultant Transformation Subject Matter Expert (SME) to lead the design and implementation of globally consistent HR processes that align with business strategies and drive organizational success. This role is critical in shaping the future of HR through standardized processes, enhanced technology enablement, and strategic transformation across the Hire-to-Retire lifecycle. - Understand the business strategy and ensure transformation outcomes support organizational goals. - Engage with senior stakeholders across geographies to assess current HR processes across entities, businesses, and operations. - Identify process variations, gaps, and regional nuances, and develop standard processes to address them. - Serve as an individual contributor and primary contact for HR transformation and process re-engineering efforts within the Hire-to-Retire space. - Leverage industry best practices and emerging trends to craft a future-state HR process tailored to business needs. - Collaborate with Business HR teams to define KPIs and build robust business cases for transformation projects. - Produce high-quality documentation, including: - As-Is and To-Be process maps - Gap and variance analyses - Workflows - SWOT and FMEA assessments - COPIS diagrams - Develop comprehensive Business Requirement Documents (BRDs) with Level 5 process flows that guide technology evaluations and implementations. - Understand and define business needs related to HR reporting and dashboarding. - Partner with Technology SMEs to analyze current HR tech stacks, identify capability gaps, and evaluate new technology solutions. - Measure process effectiveness and technology adoption before and after transformation to demonstrate impact. - Bachelor's/Masters degree in Human Resources, Business Administration, or a related field. - 3+ years of experience in HR consulting, transformation, and process re-engineering. - Strong knowledge of Hire-to-Retire processes and global HR operations. - Proficiency in process mapping tools (e.g., Visio, ARIS, Lucidchart) and documentation methodologies. - Demonstrated success in driving end-to-end HR transformation initiatives. - Strong stakeholder management and consulting skills across cross-functional and global teams. - Familiarity with HR technology platforms and digital transformation frameworks. - Certifications such as Lean Six Sigma, BPM, or Change Management (preferred). - A strategic role with direct impact on shaping HRs contribution to business success. - Exposure to global HR operations, technologies, and leadership. - A collaborative, innovative work environment with growth and learning opportunities. Apply Save Save Pro Insights

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment > About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment > About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Job Description Job Description: We’re seeking a proactive, detail-oriented Business Analyst with 1–3 years of experience to join our team. You’ll partner with stakeholders, translate business needs into clear requirements, and help drive solutions from concept through delivery. A strong analytical mindset, excellent communication skills, and a passion for learning are essential. Key Responsibilities Requirements Gathering: Elicit and document functional and non-functional requirements through workshops, interviews and reviews Analysis & Modeling: Create process flows, use cases, user stories, data models (UML/BPMN) and gap analyses Solution Design Support: Work closely with developers and QA to clarify requirements, review designs, and validate functionality Documentation: Produce clear, concise artifacts—requirements specification, user guides, release notes Stakeholder Management: Liaise with business users, product owners, technical teams, and external partners Agile Ceremonies: Participate in sprint planning, backlog grooming, demos and retrospectives Quality Assurance: Help define acceptance criteria, review test cases, and support UAT Continuous Improvement: Identify process improvements and suggest optimizations Must-Have Skills & Qualifications Analytical Thinking: Strong logical reasoning, problem-solving and data-driven decision-making Communication: Excellent verbal and written English; adept at presenting complex ideas simply Documentation: Hands-on with requirement specs, user manuals, and technical documentation Software Lifecycle: Familiarity with SDLC and release management practices Attitude & Learning: Quick learner with a growth mindset Self-starter who can adapt to evolving priorities Positive, collaborative team player Plus (Preferred) API Knowledge: Basic understanding of RESTful APIs, JSON and API testing tools (e.g. Postman) SQL: Ability to write simple queries for data validation and reporting Domain Exposure: Experience in e-commerce, finance, CRM or SaaS environments Tools & Methodologies: Agile/Scrum frameworks JIRA or similar issue-tracking tools Confluence, MS Visio or Lucidchart for process modeling Soft Skills & Behaviors Curiosity & Initiative: Eager to ask questions and dive into new domains Attention to Detail: Meticulous in requirement analysis and documentation Time Management: Able to balance multiple tasks and meet deadlines Stakeholder Empathy: Skilled at building rapport and managing expectations Critical Thinking: Willing to challenge assumptions and propose creative solutions Requirements Job Description: We’re seeking a proactive, detail-oriented Business Analyst with 1–3 years of experience to join our team. You’ll partner with stakeholders, translate business needs into clear requirements, and help drive solutions from concept through delivery. A strong analytical mindset, excellent communication skills, and a passion for learning are essential. Key Responsibilities Requirements Gathering: Elicit and document functional and non-functional requirements through workshops, interviews and reviews Analysis & Modeling: Create process flows, use cases, user stories, data models (UML/BPMN) and gap analyses Solution Design Support: Work closely with developers and QA to clarify requirements, review designs, and validate functionality Documentation: Produce clear, concise artifacts—requirements specification, user guides, release notes Stakeholder Management: Liaise with business users, product owners, technical teams, and external partners Agile Ceremonies: Participate in sprint planning, backlog grooming, demos and retrospectives Quality Assurance: Help define acceptance criteria, review test cases, and support UAT Continuous Improvement: Identify process improvements and suggest optimizations Must-Have Skills & Qualifications Analytical Thinking: Strong logical reasoning, problem-solving and data-driven decision-making Communication: Excellent verbal and written English; adept at presenting complex ideas simply Documentation: Hands-on with requirement specs, user manuals, and technical documentation Software Lifecycle: Familiarity with SDLC and release management practices Attitude & Learning: Quick learner with a growth mindset Self-starter who can adapt to evolving priorities Positive, collaborative team player Plus (Preferred) API Knowledge: Basic understanding of RESTful APIs, JSON and API testing tools (e.g. Postman) SQL: Ability to write simple queries for data validation and reporting Domain Exposure: Experience in e-commerce, finance, CRM or SaaS environments Tools & Methodologies: Agile/Scrum frameworks JIRA or similar issue-tracking tools Confluence, MS Visio or Lucidchart for process modeling Soft Skills & Behaviors Curiosity & Initiative: Eager to ask questions and dive into new domains Attention to Detail: Meticulous in requirement analysis and documentation Time Management: Able to balance multiple tasks and meet deadlines Stakeholder Empathy: Skilled at building rapport and managing expectations Critical Thinking: Willing to challenge assumptions and propose creative solutions Show more Show less

Job Title: Technical Writer Location: Gurgaon, India (Work From Office, US Shifts) Job Type: Full-Time Experience Level: 3+ Years About the Role We are seeking an experienced Technical Writer to join our team in Gurgaon. This is an exciting opportunity to create high-impact documentation that supports internal teams and external users in understanding and navigating our custom software systems. We’re looking for someone who thrives on breaking down complex concepts, loves collaborating with cross-functional teams, and is passionate about delivering clear, accurate, and user-friendly content. You’ll work closely with developers, business analysts, stakeholders, and training teams to document processes, systems, and applications. Key Responsibilities Collaborate with developers and stakeholders to gather technical information about Innovairre’s software applications and related systems. Create and maintain documentation such as: User manuals Technical guides FAQs API references Training materials Develop workflow diagrams, process documentation, and visual aids to support user comprehension. Standardize terminology, formatting, and structure across all documentation. Partner with the training team to produce onboarding and learning resources for internal teams and clients. Review and update existing documentation to ensure clarity, accuracy, and relevance. Stay informed about product updates, system changes, and user feedback. Continuously refine content based on end-user and stakeholder input. Leverage modern documentation tools to organize and distribute content efficiently. Required Qualifications Minimum 3 years of experience as a Technical Writer, preferably within a software or SaaS environment. Exceptional writing and editing skills, with the ability to translate complex technical concepts into clear, accessible content. Hands-on experience documenting CRM systems (experience with custom-built CRMs is a strong plus). Familiarity with documentation platforms such as Confluence , Notion , Markdown editors , or platforms like Read the Docs , Docusaurus . Ability to create and edit visuals using tools like Visio , Lucidchart , or similar. Basic understanding of API documentation (e.g., Swagger, Postman) and system integration workflows. Experience working in remote, multicultural teams with excellent collaboration and time management skills. Strong attention to detail and organizational abilities. Understanding of Agile development methodologies and the software development lifecycle (SDLC) . Show more Show less

About Lead India: Lead India is a fast-growing IT company delivering innovative digital solutions and IT consulting services. We empower startups and enterprises by combining cutting-edge technologies with business insight. As part of our growth, we’re inviting aspiring professionals to work on live projects and gain practical exposure through our internship program. Role Overview: We are looking for a curious, detail-oriented, and proactive Business Analyst Intern to join our remote team. You’ll work alongside project managers, developers, and clients to help bridge the gap between business needs and technical solutions. Key Responsibilities: Gather and analyze business requirements through meetings, research, and data analysis Document functional and technical requirements clearly Assist in preparing user stories, wireframes, and flow diagrams Participate in client meetings and contribute to solution design discussions Support project planning, tracking, and reporting Help perform gap analysis and identify areas of improvement in existing processes Required Skills: Strong analytical and problem-solving abilities Excellent written and verbal communication skills Basic understanding of business process modeling and documentation Familiarity with tools like Microsoft Excel, PowerPoint, Jira, Confluence, or similar Ability to work independently in a remote setting Eagerness to learn and contribute to a fast-paced team Nice to Have: Knowledge of SDLC or Agile methodologies Exposure to tools like Lucidchart, Figma, Balsamiq, or similar Basic knowledge of SQL or data analysis Previous internship or project experience in a similar role You will received salary upto 25,000/- per month. Show more Show less

Key Responsibilities Interact with all areas of CX including, but not limited to Client Services, Service Operations, Implementation Services, Adjudication Partnership, Learning Services, Platform Integration and Product Management as a shared CX resource. Gather reporting requirements for all CX areas (noted above) and document the “as is” processes for gathering, reviewing, synthesizing and presenting reportable data; this will require coordination between teams. Gather and analyze critical business process and reporting details and propose recommendations based upon the data gathered and current and future state departmental needs. Translate departmental requirements into actionable measurement and deliver reporting tools and process documentation that are clearer, more detailed and more complete; this could involve a translation of existing requirements along with the determination and development of new requirements. Serve a key participative role in the future, “to be” development efforts; recommend efficiencies in reporting and processes that could include, but not limited to, reporting cadence, data capture, data presentation, process modification, technology enhancements, efficiency measurements, etc., Collaborate with CX leadership to determine areas of upstream and/or downstream impact that may cause variances in reporting or processes. Provide verbatim commentary on data to identify trends, positive or negative, along with evidentiary data supporting and/or explaining these trends including influence from collaborating departments within or outside of CX. Communicate reporting and process discrepancies to leadership and Training & QA to encourage internal problem-solving and overall alignment. Collaborate with reporting and/or process counterpart to ensure process and reporting alignment through the CX areas. Review processes on a regular and timely basis to determine whether they are up-to-date with internal Zelis and external industry standards. Develop a communication strategy and/or cadence to help inform the leading indicators of trends or potential issues by developing baseline measurements and identifying where there is a deviation. Ensure that all reporting complies with state and federally mandated legislation relevant to our business (e.g., HIPAA and other data protection requirements). Collaboration to ensure that any needed learning resources are properly generated and that potential reporting changes align with QA conditions while also compiling data to inform associate performance metrics to generate KPI measurements. Embrace an environment of continuous improvement and innovation within the CX area. Required Experience / Skills Bachelor’s Degree in Business, Statistics, Mathematics, Economics, Accounting or Finance or a related field. 2+ years of experience in data analysis, reporting or business intelligence. Advanced proficiency in Microsoft Excel, Microsoft Access, SQL, SmartSheet, Microsoft Access, Microsoft Visio, Lucidchart and other data and process capture tools. Ability to work with large data sets and analyze complex data. Excellent communication and presentation skills. Strong attention to detail and accuracy. Experience with data visualization tools such as PowerBI and SSRS leading to advanced charts, graphs and other visual data expressions. Understanding of statistical analysis and modeling. Knowledge of database design and data warehousing principles. Ability to work independently and to self-prioritize workload, meet deadlines, and adjust to unforeseen circumstances requiring an expedited response. Ability to collaborate and interact between teams; along adapting to varying management styles and approaches. Ability to understand the core roles & responsibilities of each department; and how individual departments interact with other areas and how they can each impact the others’ processes. Demonstrated acumen for summarizing data and providing commentary at a variety of levels including executive summaries. Experience in a fast-paced, deadline-driven environment while demonstrating superior organizational and time management skills. Strong command of spoken and written English. Experience working in agile development environments including JIRA. Ability to prioritize and manage multiple concurrent projects. Preferred Experience / Skills Experience in the healthcare technology industry and/or call center operations. Experience in a client services, client support, client experience and/or call center environment. Experience with data visualization tool, Tableau. WORK ENVIRONMENT A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team. A standard business environment exists with moderate noise levels. Ability to sit for extended periods of time. Ability to work US east coast hours consistently preferred. Or ensure an adequate level of “overlap” time to properly promote collaboration and team cohesion. Demonstrate adherence to al Zelis’ workspace privacy guidelines and requirements. Other Embody Culture and Values Benefits/Perks The well-being of Zelis associates is essential: Industry leading Healthcare Caregiving benefits Family Forming & Reproductive Health Benefits And more! Access to Mental Well-being Resources Savings & Investments (401K) Paid Holidays and PTO Educational Resources Giving programs Opportunities to network and connect Discounts on products and services Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis. Show more Show less

Agile/Scrum Practices Cross-Team Coordination: Work closely with developers, ML engineers, UI/UX, QA, and DevOps to ensure unified execution Monitoring & Reporting: Provide high-clarity updates using dashboards, project trackers, and concise reports for leadership and clients Issue Management: Anticipate roadblocks early, resolve bottlenecks, and keep projects on track Strategic Input: Gather insights from clients and delivery experience to refine processes and shape future execution Management Tools or Equivalent Task & Sprint Management: Jira, Trello, Click Up, Asana, or Notion Planning & Milestones: GanttPRO, TeamGantt, MS Project Collaboration: Slack, MS Teams, Zoom Documentation: Confluence, Notion, Google Docs Visualization & Architecture: Figma, Lucidchart, Miro Reporting & Dashboards: Google Sheets, Excel, Power Qualifications : Minimum 4 years of project management experience in tech-heavy or AI-related environments Strong working knowledge of AI/ML concepts, API-based workflows, and cloud deployments Exceptional communication skills with the ability to bridge business and technical conversations. Deep understanding of Agile/Scrum methodologies and tools Demonstrated experience managing global or distributed teams Bachelors degree in Engineering, Computer Science, or IT; MBA or PM certification is a Skills : Background in AI/ML product delivery, SaaS platforms, or API-based services Certifications such as PMP, Scrum Master, or Agile Practitioner Experience managing projects across geographies or time zones Familiarity with enterprise clients or regulated industries (e.g. healthcare, finance) (ref:hirist.tech) Show more Show less