375 Lucidchart Jobs - Page 15

We are seeking a detail-oriented and experienced Data Analyst to join our Data Integrity & Identity team. This team is an enabling function within our Responsible AI pillar, focused on helping business functions implement technology and automated solutions to enhance compliance with personal data legislation and adhere to data management best practices. The Data Analyst will support the data integrity and identity program by applying privacy by design principles on a global scale. This individual will assist with a variety of projects, including consent management, cookie compliance, data residency, and enterprise identity, ensuring that each aligns with our privacy objectives. Key responsibilities include preparing engaging socialization materials to communicate the program's value and achievements to stakeholders, leveraging their proficiency in MS Office (Excel and PowerPoint), Azure DevOps, PowerBI, and Lucidchart. Additionally, the analyst should be able to demonstrate a strong technical understanding that would enable them to execute tasks like cookie scanning and categorization and the manipulation of extensive data sets and CSV files, to support our reporting requirements. This role is ideal for someone with a keen interest in how technology and automation can be leveraged to improve the handling of personal data on a global scale. Ab out the Role: In this opportunity as the Data Analyst, you will: Assist in the development and implementation of a solution that will identify an individual persona across multiple interaction points, enhancing transparency into how TR handles personal data and responds to data subject requests. Contribute to initiatives aimed at improving consent management practices and ensuring compliance with data handling regulations. Aid business functions in ensuring that cookie management controls are properly embedded into their technology, by advising on cookie classification categories and language requirements. Collaborate with stakeholders to develop processes for monitoring and improving data handling practices. Participate in the analysis of data residency and retention requirements and support compliance with jurisdictional regulations and organizational standards. Work with various business units to promote best practices in personal data management and leverage data analytics tools like SAP BI to generate insights for data-driven decision-making. About You: You're a fit for the role of Data Analyst, if you meet all or most of these criteria: A minimum of 3-6 years in a data analyst role, preferably within the data governance or privacy space. Seeking candidates with proven experience in data migration projects, ensuring smooth data transfer between systems while upholding data integrity and adhering to privacy regulations. Looking for individuals with strong skills in data mapping to effectively align data sources with target systems, guaranteeing accurate and consistent data representation across different platforms. Require proficiency in managing and analyzing large datasets, utilizing tools such as Power BI and advanced Excel techniques to facilitate data-driven insights and support decision-making. Candidates should have experience or a keen interest in working with consent management solutions, focusing on enhancing practices and ensuring compliance with data handling regulations. A degree in Information Technology, Data Science, Computer Science, or a related field. Proficiency in data management tools and ETL processes, with experience using Power BI and data visualisation platforms. Advanced expertise in MS Office, particularly MS Excel, to effectively manage and analyze large CSV files and extensive datasets, ensuring accurate data manipulation and reporting. Experience with large-scale data handling, including working with extensive datasets and CSV files, to support efficient data manipulation and reporting. Strong analytical and problem-solving skills to support data integration, mapping, migration and data residency projects. Keen attention to detail to ensure data accuracy and integrity throughout the handling and reporting processes. This position plays a vital role in ensuring our data integrity and identity practices are strong, compliant, and aligned with our strategic objectives. If you are a creative thinker passionate about enhancing personal data controls, we encourage you to apply. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com. Show more Show less

Are you a high-performing Technical Product Manager with strategic vision and deep technical expertise? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world? If so, then keep reading… Sparkrock helps social benefit organizations like nonprofits, school boards, and government agencies to reach their greatest potential using technology. We help to make these mission-driven organizations more efficient, freeing up their time and resources to focus on the good they want to achieve. Every day, nearly 45,000 people use our ERP products to make the world a better place. As a Technical Product Manager, you will lead the end-to-end technical design of a sophisticated ERP product while working closely with developers, customers, sales, professional services, and engineering. This role isn’t just about writing specs; it’s about owning the vision for how the solution will work and ensuring its success from idea to implementation. In this dynamic role, you’ll be empowered to combine technical creativity with product leadership, allowing you to take ownership of innovative projects that truly matter. You will work on products designed to create a tangible, positive impact on schools and nonprofits, ensuring that your contributions resonate within the community. With the opportunity to design and implement solutions that incorporate AI, cloud, and other cutting-edge technologies, you will be at the forefront of technological advancement. Your work will not only involve a significant degree of autonomy but also foster collaboration with a passionate, mission-driven team, creating an environment where your ideas can flourish and make a real difference. This job may not be for everyone, as the learning curve is steep; mastering Microsoft Business Central requires significant dedication due to its unique complexities. Balancing the demands of technical solutioning with the necessity to meet tight deadlines and stakeholder expectations can also be quite taxing, creating a high-pressure environment. Additionally, the rapid pace of growth and the evolving needs of the role may feel overwhelming, especially for those who prefer static, well-defined positions. If you’re passionate about delivering compelling customer experiences, big-picture architecture, and hands-on solutions, this role is for you! Responsibilities Requirement Gathering & Analysis: Collaborating with stakeholders to deeply understand business needs and translate them into technical requirements Solution Design: Creating architectural designs, workflows, and technical specifications that align with the product vision Cross-Functional Collaboration: Working closely with developers, QA, and business teams to ensure technical feasibility and alignment Documentation: Writing detailed specs, diagrams, and documentation to support development, testing, and implementation Technical Validation: Conducting research and reviewing existing technologies to ensure the solution is optimal Iterative Review & Feedback: Engaging stakeholders in reviews and refining deliverables based on feedback Release Readiness: Ensuring all technical aspects of a solution are complete, documented, and communicated for seamless implementation Requirements Education Bachelor’s degree in Computer Science, Software Engineering, or a related field. Equivalent experience may also be considered Microsoft Certified: Business Central Functional Consultant Associate Core Skills And Experience 8 years of experience in the software industry (as architect, technical consultant, or developer) with at least 2 years as a Technical Product Manager Knowledge of .Net technologies, including C#, ASP.Net , and .Net Core Understanding of Microsoft Dynamics Business Central or willingness to learn it Experience in designing scalable, secure, and high-performing solutions Front-end technologies (e.g., JavaScript frameworks like React, Angular, or Vue.js) Back-end services, APIs, and RESTful architecture Familiarity with cloud-based architectures (e.g., Azure or AWS) Proficiency in creating data models, workflows, and architectural diagrams Knowledge of integrating AI/ML capabilities into products (nice-to-have) Experience with performance tuning, security best practices, and system resilience Tools usage Microsoft Dynamics 365 Business Central Development tools (e.g., Visual Studio, Git, Azure DevOps) Diagramming tools (e.g., Visio, Lucidchart, or Miro) Agile tools (e.g., Jira, Confluence) Cloud services (e.g., Azure, AWS) Soft skills Communication: Exceptional ability to communicate complex technical ideas to both technical and non-technical audiences Collaboration: Skilled at working with cross-functional teams and managing stakeholder relationships Leadership: Confident in driving technical discussions and leading solution design initiatives Adaptability: Thrives in a fast-paced, dynamic environment with changing priorities Curiosity: Passionate about learning new technologies and solving challenging problems Nice to have Experience in the K12 education or Non-Profit sector Hands-on experience with ERP systems or financial management software Familiarity with AI-driven analytics or automation tools Contributions to open-source projects or technical communities Certifications in .Net development, cloud platforms (e.g., Azure Solutions Architect), or AI-related certifications Benefits We don’t call them perks; they’re just part of what makes working at Sparkrock great. We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of it Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results and are there for our customers We are dedicated to your growth with consistent and meaningful feedback, support in achieving your personal career goals, and access to leading-edge tools, playbooks, and technology to amplify your experience Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics Stipend to help set up your ideal home office Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more! We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. 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Job Description – Business Analyst (SRS Documentation Role) Position: Business Analyst – Software Requirement Specification (SRS) Type: Full-Time / Contract (4–6 weeks) Location: Remote / Kolkata (Hybrid) Project: AI-Based GST & Financial Consultancy Platform Company: Webingo About the Role: We’re looking for a detail-oriented and proactive Business Analyst to work closely with our client, design team, and technical team to create a comprehensive Software Requirement Specification (SRS) for a large-scale AI-integrated GST consultancy platform (Web & Mobile). You’ll be responsible for converting business inputs into structured documentation including process flows, screen journeys, dependency mapping, and architecture guidelines. Key Responsibilities: * Conduct meetings with stakeholders to gather requirements * Define and document user roles, workflows, journeys, and modules * Create screen flow diagrams and wireframes in tools like Figma or Lucidchart * Identify and map all external dependencies (AI APIs, Payment, Video APIs) * Work with developers to design a scalable system architecture * Prepare final SRS document with versioning and approval tracking * Collaborate with UI/UX for mockups and clickable flows if needed Requirements: * 3–5 years experience in BA or SRS documentation roles * Prior experience in B2B or B2C product-based platform design * Excellent communication and stakeholder management skills * Ability to write structured documentation and user stories * Strong understanding of mobile and web app ecosystems Duration: Approx. 4–6 weeks (extendable based on scope) Compensation: As per market standard or project-specific terms INTERESTED CANDIDATES PLEASE SHARE YOUR CV AT hr@webingo.in Show more Show less

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Principal Consultant, Solution Architect, SFDC! We are seeking a proficient Salesforce Solution Architect to join our dynamic team. Your role will be to design and develop tailored solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals. Our ideal candidate will have deep experience with Salesforce architecture and a solid understanding of business process development. Ultimately, your role will be to ensure the successful implementation of Salesforce solutions to meet business goals and deliver high value to our clients. Responsibilities: . Design and build high-performance, reusable, and reliable Salesforce solutions. . Identify business processes that can be improved by implementing Salesforce. . Develop customized solutions within the Salesforce platform. . Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration. . Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives. . Conduct research into clients use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions. . Lead business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations. . Develop strong client relationships by building trust, rapport, and positive working relationships with key sponsors, stakeholders, and team members. . Remain current with leading-edge industry and technology drivers and innovations including the Salesforce product set. . Manage discussions with various levels of customer&rsquos business stakeholders. . Identify and help build services offerings to support rapid time to value for Salesforce implementations. . Liaise with Salesforce product teams to support client implementations. . Maintain a target billable utilization aligned to the role. . Validate solution components, lead customer walkthroughs, and provide guidance to the project manager for key issues/risks to the project. . Work with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements. . Create and own user stories/business requirements document as an outcome of the requirements gathering sessions. Qualifications we seek in you! Minimum qualifications . B.E or B.Tech or MCA . Proven experience as a Solution Architect, with a strong understanding of Salesforce%27s platform. . Must have experience in at least 3 cloud system Sales/Service/Data cloud . Deep understanding of user-centered design methods and standard processes. . Ability to thrive in a fast-paced, collaborative environment. . Excellent problem-solving and communication skills. . Attention to detail and a strong sense of aesthetics. Preferred qualifications . Certifications in Salesforce/Product Owner . Years of experience in Salesforce ecosystem. . Must be able to apply design thinking in the business processes. . Must have done at least solutioning with 2-3 large implementations individually or in lead capacity. . Understand the business problem and convert the problem into value stream. . Excellent skills in persuasion and documentation using excel, word document, graphics etc. . Expertise in any of the tools like draw.io, visio, lucidchart. Modelling tools knowledge is a must. . Archimate is an additional advantage. . DataModelling capability including creation or ERD. . Self-motivated and capable to take decisions work in ambiguous situation. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

At Ecolab, you can help take on some of the world’s most meaningful challenges, delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and impact what matters. Are you ready to make an impact? Ecolab is looking for an Associate Business Process Modeler who collects and analyses information from various sources (SMEs, process documentation, process walkthroughs, design sessions) to produce business process flow charts using a predefined process modeling framework. Business Process Modeler may be expected to facilitate workshops, fact-finding interviews, support project management activities, and other necessary activities to gather and consolidate information into their process models. Process Modeler will be expected to create additional documentation and to support their process models. What’s In It For You You will join a growth company offering a competitive salary and benefits. The ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best. Feel proud each day to work for a company that provides clean water, safe food, abundant energy and healthy environments. What You Will Do Work with a variety of stakeholders and gather information required to create as-is and to-be business process flows. Facilitate business process modelling meetings/workshop in a structured and efficient manner. Ask appropriate clarifying questions to ensure process flow completeness and clarity. Identify inputs and outputs of business processes and procedures. Translate discussion and guidance into process flows and process documentation following BPMN 2.0 notation standards. Create additional business process documentation to increase process flows clarity and to visualize how different business processes are interconnected and can be optimized for better performance. Support Continuous Improvement project managers and specialists from the process mapping perspective. Make accurate and timely updates to the existing process flows (as requested by authorized process flow owners). Apply Business Process Management (BPM) methodologies and techniques, including process mapping/modelling. Process SMEs: Collaborate to collect inputs for process modelling, hold process models review meetings. Service Delivery Leads: Collaborate to understand as-is and to-be process design needs CI Lead / CI resources: stay connected on any continuous improvement initiatives that will require an update to existing process flows, support project work from the process modelling perspective. Minimum Qualifications Degree and 3-5 years of experience with data modeling tools (Signavio, Vision, Lucidchart, Nintex other) Continuous improvement and business process management Excellent communication skills - both written and verbal Active listening skills Analytical and reasoning skills Stakeholder Management Facilitation Collaboration Must be a team player and able to work with and through others A trusted partner for millions of customers, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $14 billion, employs more than 47,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets. www.ecolab.com Follow us on LinkedIn@Ecolab, Twitter@Ecolab, Instagram@Ecolab_Inc and Facebook@Ecolab. Our Commitment to Diversity and Inclusion Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. Show more Show less

The Role At our core, Redica provides data products to our 200 life science customers. Were seeking a creative and results-driven Product Manager to join our Product team. In this role, you will be responsible for driving the development and delivery of complex technical products and features for data and document processing platforms. You'll work closely with product, engineering and QA teams to deliver exceptional products The ideal candidate possesses a strong technical background, a product mindset, and is data-driven. Were looking for someone who can navigate complex data patterns, distill technical details into clear and actionable insights, and communicate effectively with both technical and non-technical stakeholders. Key Responsibilities Define and document comprehensive end-to-end platform workflows, incorporating elements like human-in-the-loop (HITL) review/approval stages, backend pipelines, and user interface (UI) interactions. Translate business requirements and customer feedback into clear, actionable product specifications and user stories. Work closely with design teams to guarantee seamless and user-friendly product experiences. Collaborate with engineering teams to determine technical prerequisites, APIs, and system architecture requirements. Conduct market research and competitor analysis to stay informed and ahead. Utilize data-driven insights to inform decision-making and continuously iterate on product features. Act as a liaison between technical teams and non-technical stakeholders, ensuring clear communication and understanding. Monitor progress, manage timelines, and ensure the delivery of high-quality results. Proactively identify and mitigate risks and dependencies to ensure project success. About You Tech Savvy: Offers strategic technology leadership, shaping the organization's long-term strategy and driving digital transformation initiatives. Demonstrates industry thought leadership at the intersection of technology and business. Business Insight: Provides business leadership by shaping product strategies that align with the organization's overall goals, driving innovation to meet market demands, and achieving sustainable success through alignment with long-term business objectives. Technical Proficiency: Strong technical acumen, with the ability to collaborate effectively with data teams and understand advanced data architectures, pipelines, and technologies. Manages Complexity: Is a master at balancing stakeholder needs and can leverage this skill to drive product success and stakeholder satisfaction. Decision Quality: Exemplary role model consistently making outstanding and timely decisions that set a high standard for the team. Effortlessly balances speed, quality, and strategic impact, inspiring and guiding others in the organization with exceptional decision-making skills. Balances Stakeholders: Provides strategic leadership by considering the long-term impact of decisions on stakeholders and the organization. Shapes organizational direction by aligning stakeholder needs with overarching goals, demonstrating a deep understanding of stakeholder dynamics in making good and timely decisions. Engaged: You share our values and possess the essential competencies needed to thrive at Redica, as outlined here: . Qualifications 2-5 years of relevant Technical Product Management experience and an engineering background with a proven track record of delivering technically complex SaaS products and solving advanced technical challenges; experience with data products in a mature product organization is highly preferred. Strong technical acumen, with a solid understanding of software systems, APIs, and architecture. Proven ability to define and manage complex workflows and configurable components in a platform. Experience gathering and translating business requirements into technical specifications. Ability to break down epics into detailed user stories with clear acceptance criteria. Hands-on experience with wireframing and workflow tools like Figma, Lucidchart, etc. Experience in agile product development, managing backlogs, and sprint planning using JIRA/Confluence. Strong communication and stakeholder management skills. Data-driven mindset, with experience in SQL, Excel/Google Sheets, or other analytics tools. Experience working on data, analytics, AI/ML, or platform products, nice to have Experience in the life sciences industry, particularly in quality or regulatory compliance, is highly preferred. Bachelors degree in Business, Computer Science, Computer Engineering, or a related field; advanced degrees (e.g., MBA or equivalent) are a plus Skills : -solid understanding of software systems, APIs, and architecture,wireframing ,user stories,data analytics, product lifecycle management

We are seeking a seasoned HR Consultant Transformation Subject Matter Expert (SME) to lead the design and implementation of globally consistent HR processes that align with business strategies and drive organizational success. This role is critical in shaping the future of HR through standardized processes, enhanced technology enablement, and strategic transformation across the Hire-to-Retire lifecycle. - Understand the business strategy and ensure transformation outcomes support organizational goals. - Engage with senior stakeholders across geographies to assess current HR processes across entities, businesses, and operations. - Identify process variations, gaps, and regional nuances, and develop standard processes to address them. - Serve as an individual contributor and primary contact for HR transformation and process re-engineering efforts within the Hire-to-Retire space. - Leverage industry best practices and emerging trends to craft a future-state HR process tailored to business needs. - Collaborate with Business HR teams to define KPIs and build robust business cases for transformation projects. - Produce high-quality documentation, including: - As-Is and To-Be process maps - Gap and variance analyses - Workflows - SWOT and FMEA assessments - COPIS diagrams - Develop comprehensive Business Requirement Documents (BRDs) with Level 5 process flows that guide technology evaluations and implementations. - Understand and define business needs related to HR reporting and dashboarding. - Partner with Technology SMEs to analyze current HR tech stacks, identify capability gaps, and evaluate new technology solutions. - Measure process effectiveness and technology adoption before and after transformation to demonstrate impact. - Bachelor's/Masters degree in Human Resources, Business Administration, or a related field. - 3+ years of experience in HR consulting, transformation, and process re-engineering. - Strong knowledge of Hire-to-Retire processes and global HR operations. - Proficiency in process mapping tools (e.g., Visio, ARIS, Lucidchart) and documentation methodologies. - Demonstrated success in driving end-to-end HR transformation initiatives. - Strong stakeholder management and consulting skills across cross-functional and global teams. - Familiarity with HR technology platforms and digital transformation frameworks. - Certifications such as Lean Six Sigma, BPM, or Change Management (preferred). - A strategic role with direct impact on shaping HRs contribution to business success. - Exposure to global HR operations, technologies, and leadership. - A collaborative, innovative work environment with growth and learning opportunities. Apply Save Save Pro Insights

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment > About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment > About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Job Description Job Description: We’re seeking a proactive, detail-oriented Business Analyst with 1–3 years of experience to join our team. You’ll partner with stakeholders, translate business needs into clear requirements, and help drive solutions from concept through delivery. A strong analytical mindset, excellent communication skills, and a passion for learning are essential. Key Responsibilities Requirements Gathering: Elicit and document functional and non-functional requirements through workshops, interviews and reviews Analysis & Modeling: Create process flows, use cases, user stories, data models (UML/BPMN) and gap analyses Solution Design Support: Work closely with developers and QA to clarify requirements, review designs, and validate functionality Documentation: Produce clear, concise artifacts—requirements specification, user guides, release notes Stakeholder Management: Liaise with business users, product owners, technical teams, and external partners Agile Ceremonies: Participate in sprint planning, backlog grooming, demos and retrospectives Quality Assurance: Help define acceptance criteria, review test cases, and support UAT Continuous Improvement: Identify process improvements and suggest optimizations Must-Have Skills & Qualifications Analytical Thinking: Strong logical reasoning, problem-solving and data-driven decision-making Communication: Excellent verbal and written English; adept at presenting complex ideas simply Documentation: Hands-on with requirement specs, user manuals, and technical documentation Software Lifecycle: Familiarity with SDLC and release management practices Attitude & Learning: Quick learner with a growth mindset Self-starter who can adapt to evolving priorities Positive, collaborative team player Plus (Preferred) API Knowledge: Basic understanding of RESTful APIs, JSON and API testing tools (e.g. Postman) SQL: Ability to write simple queries for data validation and reporting Domain Exposure: Experience in e-commerce, finance, CRM or SaaS environments Tools & Methodologies: Agile/Scrum frameworks JIRA or similar issue-tracking tools Confluence, MS Visio or Lucidchart for process modeling Soft Skills & Behaviors Curiosity & Initiative: Eager to ask questions and dive into new domains Attention to Detail: Meticulous in requirement analysis and documentation Time Management: Able to balance multiple tasks and meet deadlines Stakeholder Empathy: Skilled at building rapport and managing expectations Critical Thinking: Willing to challenge assumptions and propose creative solutions Requirements Job Description: We’re seeking a proactive, detail-oriented Business Analyst with 1–3 years of experience to join our team. You’ll partner with stakeholders, translate business needs into clear requirements, and help drive solutions from concept through delivery. A strong analytical mindset, excellent communication skills, and a passion for learning are essential. Key Responsibilities Requirements Gathering: Elicit and document functional and non-functional requirements through workshops, interviews and reviews Analysis & Modeling: Create process flows, use cases, user stories, data models (UML/BPMN) and gap analyses Solution Design Support: Work closely with developers and QA to clarify requirements, review designs, and validate functionality Documentation: Produce clear, concise artifacts—requirements specification, user guides, release notes Stakeholder Management: Liaise with business users, product owners, technical teams, and external partners Agile Ceremonies: Participate in sprint planning, backlog grooming, demos and retrospectives Quality Assurance: Help define acceptance criteria, review test cases, and support UAT Continuous Improvement: Identify process improvements and suggest optimizations Must-Have Skills & Qualifications Analytical Thinking: Strong logical reasoning, problem-solving and data-driven decision-making Communication: Excellent verbal and written English; adept at presenting complex ideas simply Documentation: Hands-on with requirement specs, user manuals, and technical documentation Software Lifecycle: Familiarity with SDLC and release management practices Attitude & Learning: Quick learner with a growth mindset Self-starter who can adapt to evolving priorities Positive, collaborative team player Plus (Preferred) API Knowledge: Basic understanding of RESTful APIs, JSON and API testing tools (e.g. Postman) SQL: Ability to write simple queries for data validation and reporting Domain Exposure: Experience in e-commerce, finance, CRM or SaaS environments Tools & Methodologies: Agile/Scrum frameworks JIRA or similar issue-tracking tools Confluence, MS Visio or Lucidchart for process modeling Soft Skills & Behaviors Curiosity & Initiative: Eager to ask questions and dive into new domains Attention to Detail: Meticulous in requirement analysis and documentation Time Management: Able to balance multiple tasks and meet deadlines Stakeholder Empathy: Skilled at building rapport and managing expectations Critical Thinking: Willing to challenge assumptions and propose creative solutions Show more Show less

Job Title: Technical Writer Location: Gurgaon, India (Work From Office, US Shifts) Job Type: Full-Time Experience Level: 3+ Years About the Role We are seeking an experienced Technical Writer to join our team in Gurgaon. This is an exciting opportunity to create high-impact documentation that supports internal teams and external users in understanding and navigating our custom software systems. We’re looking for someone who thrives on breaking down complex concepts, loves collaborating with cross-functional teams, and is passionate about delivering clear, accurate, and user-friendly content. You’ll work closely with developers, business analysts, stakeholders, and training teams to document processes, systems, and applications. Key Responsibilities Collaborate with developers and stakeholders to gather technical information about Innovairre’s software applications and related systems. Create and maintain documentation such as: User manuals Technical guides FAQs API references Training materials Develop workflow diagrams, process documentation, and visual aids to support user comprehension. Standardize terminology, formatting, and structure across all documentation. Partner with the training team to produce onboarding and learning resources for internal teams and clients. Review and update existing documentation to ensure clarity, accuracy, and relevance. Stay informed about product updates, system changes, and user feedback. Continuously refine content based on end-user and stakeholder input. Leverage modern documentation tools to organize and distribute content efficiently. Required Qualifications Minimum 3 years of experience as a Technical Writer, preferably within a software or SaaS environment. Exceptional writing and editing skills, with the ability to translate complex technical concepts into clear, accessible content. Hands-on experience documenting CRM systems (experience with custom-built CRMs is a strong plus). Familiarity with documentation platforms such as Confluence , Notion , Markdown editors , or platforms like Read the Docs , Docusaurus . Ability to create and edit visuals using tools like Visio , Lucidchart , or similar. Basic understanding of API documentation (e.g., Swagger, Postman) and system integration workflows. Experience working in remote, multicultural teams with excellent collaboration and time management skills. Strong attention to detail and organizational abilities. Understanding of Agile development methodologies and the software development lifecycle (SDLC) . Show more Show less

About Lead India: Lead India is a fast-growing IT company delivering innovative digital solutions and IT consulting services. We empower startups and enterprises by combining cutting-edge technologies with business insight. As part of our growth, we’re inviting aspiring professionals to work on live projects and gain practical exposure through our internship program. Role Overview: We are looking for a curious, detail-oriented, and proactive Business Analyst Intern to join our remote team. You’ll work alongside project managers, developers, and clients to help bridge the gap between business needs and technical solutions. Key Responsibilities: Gather and analyze business requirements through meetings, research, and data analysis Document functional and technical requirements clearly Assist in preparing user stories, wireframes, and flow diagrams Participate in client meetings and contribute to solution design discussions Support project planning, tracking, and reporting Help perform gap analysis and identify areas of improvement in existing processes Required Skills: Strong analytical and problem-solving abilities Excellent written and verbal communication skills Basic understanding of business process modeling and documentation Familiarity with tools like Microsoft Excel, PowerPoint, Jira, Confluence, or similar Ability to work independently in a remote setting Eagerness to learn and contribute to a fast-paced team Nice to Have: Knowledge of SDLC or Agile methodologies Exposure to tools like Lucidchart, Figma, Balsamiq, or similar Basic knowledge of SQL or data analysis Previous internship or project experience in a similar role You will received salary upto 25,000/- per month. Show more Show less

Agile/Scrum Practices Cross-Team Coordination: Work closely with developers, ML engineers, UI/UX, QA, and DevOps to ensure unified execution Monitoring & Reporting: Provide high-clarity updates using dashboards, project trackers, and concise reports for leadership and clients Issue Management: Anticipate roadblocks early, resolve bottlenecks, and keep projects on track Strategic Input: Gather insights from clients and delivery experience to refine processes and shape future execution Management Tools or Equivalent Task & Sprint Management: Jira, Trello, Click Up, Asana, or Notion Planning & Milestones: GanttPRO, TeamGantt, MS Project Collaboration: Slack, MS Teams, Zoom Documentation: Confluence, Notion, Google Docs Visualization & Architecture: Figma, Lucidchart, Miro Reporting & Dashboards: Google Sheets, Excel, Power Qualifications : Minimum 4 years of project management experience in tech-heavy or AI-related environments Strong working knowledge of AI/ML concepts, API-based workflows, and cloud deployments Exceptional communication skills with the ability to bridge business and technical conversations. Deep understanding of Agile/Scrum methodologies and tools Demonstrated experience managing global or distributed teams Bachelors degree in Engineering, Computer Science, or IT; MBA or PM certification is a Skills : Background in AI/ML product delivery, SaaS platforms, or API-based services Certifications such as PMP, Scrum Master, or Agile Practitioner Experience managing projects across geographies or time zones Familiarity with enterprise clients or regulated industries (e.g. healthcare, finance) (ref:hirist.tech) Show more Show less

Job Summary: We are looking for a skilled and analytical Systems Analyst to join our digital transformation team. This role is essential in evaluating business needs, analyzing system requirements, and driving implementation across cloud platforms , AI-driven tools , enterprise applications , and modern integration frameworks . The ideal candidate is detail-oriented and thrives in cross-functional, tech-forward environments. Key Responsibilities: Analyze, document, and improve business processes, systems, and data flows. Collaborate with business stakeholders, software developers, data teams, and QA to design scalable solutions. Act as a liaison between business units and IT to ensure systems meet business objectives. Lead requirements gathering, functional specs documentation, and system configuration. Participate in the design and rollout of AI-integrated workflows, cloud applications, and microservices. Conduct feasibility studies, cost/benefit analysis, and impact assessments for system changes. Support API-based integration between systems (e.g., ERP, CRM, HRIS, custom platforms). Ensure systems meet compliance, security, and performance standards. Required Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field. 5+ years of experience as a Systems Analyst or in a similar analytical role. Experience with Cloud platforms (AWS, Azure, or GCP) and SaaS solutions . Strong understanding of data models , SQL , and RESTful APIs . Experience working with tools such as Jira , Confluence , Visio , or Lucidchart . Solid understanding of Agile/Scrum environments and software development lifecycles (SDLC). Excellent analytical, problem-solving, and communication skills. Preferred Skills: Experience with AI/ML-enabled platforms or generative AI tools. Knowledge of iPaaS solutions (e.g., MuleSoft, Boomi, Zapier). Familiarity with ERP systems (e.g., SAP, Oracle), CRM (Salesforce), or ServiceNow . Understanding of data governance , privacy compliance , and cybersecurity basics . Certifications such as CBAP , ITIL , AWS Certified Solutions Architect , or Azure Fundamentals . Show more Show less

Job Summary This role is focused on driving internal automation of business processes across departments including HR, Finance, Customer Support, and Operations. The Business Analyst will work closely with department heads, developers, and project managers to identify manual tasks, propose automation solutions, and deliver functional designs using Microsoft PowerApps and Python-based platforms. The ideal candidate brings a strong appreciation of business workflows, data flows, and how systems operate at a conceptual level—combined with a sharp eye for detail in defining requirements and supporting successful delivery. Key Responsibilities Business Analysis & Process Automation Analyze current workflows across departments to identify automation opportunities. Document as-is and to-be process flows, data mappings, and decision logic. Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria. Map data flows, transformations, and integrations across internal tools and databases. Define success metrics and KPIs for each automation project. Platform-Centric Solutioning Work with development teams building solutions on Microsoft PowerApps and Python-based automation platforms. Create wireframes, mockups, and UI flow diagrams for internal tools and apps. Design data transformation logic to support process automation workflows. Understand the capabilities and limitations of PowerApps and Python-based scripts to propose viable technical solutions. Project Management & Execution Collaborate with developers, testers, and stakeholders to manage delivery timelines and priorities. Facilitate sprint planning, standups, and retrospectives under Agile methodology. Maintain project plans, issue trackers, and documentation for internal visibility and alignment. Support user acceptance testing (UAT), training, and deployment. Required Skills & Qualifications Bachelor's degree in Business, Engineering, Computer Science, or a related field. 3-6 years of experience in business analysis with a focus on internal process automation. Strong exposure to Microsoft Power Platform (especially PowerApps) and Python automation scripts. Hands-on experience with process mapping, data transformation, and workflow design. Proficiency in tools like Lucidchart, Figma, Excel, SQL, Jira, and Confluence. Strong conceptual understanding of software systems and data-driven integrations. Preferred Qualifications Experience automating workflows using Power Automate, Dataverse, Flask/FastAPI, or Python scripts integrated with enterprise systems. Familiarity with REST APIs and database design. Certification in Business Analysis, Scrum, or Microsoft Power Platform is a plus. Key Deliverables Business Requirement Documents (BRDs) Functional Specifications and User Stories Process Flows and Data Flow Diagrams Wireframes and UI Prototypes Sprint Boards, Delivery Roadmaps, and Risk Logs UAT Plans and Post-Deployment Reports Show more Show less

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Lead UX Designer creates compelling and delightful interactive experiences for users of our retirement services digital products, various websites and mobile applications. This role will use insights from quantitative and qualitative research to inform the user experience and produce work in an iterative manner while utilizing a human-centered design approach. This person will need to possess strong innovative and creative thinking balanced with pragmatism and be able to communicate with business leaders, product owners, project managers, developers and visual designers. This is a highly visible role and is expected to execute work with boldness, urgency, accountability and transparency. Our culture and company values (Customer obsessed, Accountable, Growth mindset, constantly improving, and Inclusive) are at the center of everything we do at Empower and this opportunity is for the individual that not only has the skills to deliver the work but will also live and express our values each and every day. ESSENTIAL FUNCTIONS: Create wireframes and prototypes that illustrate functionality and the overarching UX Use design thinking to develop storyboards, user flows and sitemaps Develop and maintain component library to ensure consistency across platforms Identify and troubleshoot UX issues (e.g. interaction, device usability, accessibility etc) Present low/high fidelity mockups to internal teams and various stakeholders Iterate using data, research, and client feedback to enhance the user experience Analyze industry competitors and outside industry best of breed experiences. QUALIFICATIONS: Minimum 7+ years’ work experience as a UX/UI Designer in a complex, highly visible environment. Highly Proficient with UX and collaboration tools such as Sketch, Figma, InVision, LucidChart etc. Deep knowledge and understanding of modern web and mobile architecture. Able to communicate the rationale behind design decisions. Key understanding of the product development lifecycles, from ideation to production. Solid experience in developing and understanding journey maps, product blueprints and can find key and applicable information in research studies. Ability to showcase work of projects delivering business value Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard office equipment. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Job Title: Presales Manager Location: Hyderabad, Experience: Minimum 8 Years Department: Business Development / Solutioning Industry: IT Services & Technology Solutions About Softobiz Softobiz is a forward-thinking technology consulting and engineering company empowering enterprises and digital-native businesses across the US, Australia, and global markets to accelerate their digital transformation journeys. We specialize in scalable cloud solutions, modern product engineering, and AI-led innovation that delivers measurable business outcomes. As we expand our global footprint, we're seeking an exceptional Presales Lead who thrives at the intersection of business strategy, technology innovation, and compelling storytelling. Role Overview We're looking for a results-driven, execution-oriented Presales Lead who can masterfully navigate the complete presales lifecycle—from uncovering client challenges to architecting and articulating solutions that win deals. This hands-on role is perfect for someone who can lead discovery sessions, design technical solutions, and craft persuasive proposals that showcase our value proposition to global clients. The ideal candidate brings practical experience working with diverse clients—particularly across North American and Australian markets—and excels at communicating complex technical concepts to both technical experts and business stakeholders.. What You'll Do Champion the Solutioning Process Partner with sales, delivery teams, and technical architects to uncover and address client business challenges Design innovative solution architectures and service frameworks perfectly tailored to each client's unique ecosystem Develop winning proposals, SOWs, RFP/RFI responses, and pitch decks that clearly articulate our value proposition and competitive advantage Drive Client Engagement Lead strategic discovery sessions, technical deep-dives, and roadmap discussions with key client stakeholders Create and deliver compelling product demos, proof of concepts (PoCs), and capability walkthroughs that connect technology solutions to business outcomes Serve as a trusted strategic advisor—guiding clients through technology selection, modernization paths, and digital transformation strategies Craft Content That Converts Build and maintain a dynamic repository of case studies, solution accelerators, capability decks, and reusable assets Collaborate with marketing and design teams to develop industry-specific pitch materials, landing pages, and go-to-market narratives that resonate with target audiences Continually refine and sharpen messaging around our core offerings—product engineering, cloud services, AI/ML solutions, and DevSecOps Drive Innovation Stay ahead of industry trends, competitor movements, and emerging technologies to evolve our positioning Identify repeatable patterns and use cases to build presales accelerators that improve proposal quality and time-to-delivery Contribute to thought leadership initiatives that establish Softobiz as an authority in digital transformation What You Bring Experience 6–10 years in presales, solution consulting, or client-facing technical roles within IT services or digital engineering Technical Knowledge Strong understanding of enterprise architecture, cloud-native development, DevSecOps, and emerging technologies including AI/ML, automation, and modern data platforms Client Engagement Proven success handling complex, multi-service proposals for enterprise clients across North America and Australia Adaptability Ability to thrive under tight deadlines, manage multiple opportunities simultaneously, and pivot quickly in a fast-paced environment Communication Exceptional verbal and written communication skills—with the ability to translate complex technical concepts into compelling business value propositions Tools Proficiency Hands-on experience with presentation tools (PowerPoint), visualization platforms (Visio, Miro, Lucidchart), and proposal automation systems Business Acumen Experience with CRM platforms like Zoho, Salesforce, or HubSpot for opportunity tracking and pipeline management What Sets You Apart Experience with SaaS product positioning, startup technology evaluations, or enterprise-scale digital transformation initiatives Collaborative workflow expertise using modern tools like ClickUp, Figma, or Miro Understanding of Agile and DevOps delivery methodologies and their business benefits Sector-specific knowledge in fintech, healthcare, retail, or manufacturing domains Experience building or contributing to go-to-market strategies

Job Title: Business Analyst Executive Location: Jaipur, Rajasthan, India Experience: 1-3 Years ( work from office ) Monday to Friday 10 to 7 Job Summary: We are looking for a motivated Business Analyst to understand business needs, document requirements, and collaborate on delivering solutions. You'll use your analytical skills to contribute to project success. This is a great opportunity for someone with 1-3 years of experience to grow. Responsibilities: Work with stakeholders to understand business problems and needs. Elicit, analyze, and document business, functional, and non-functional requirements. Translate business needs into technical specifications. Experienced with job portals such as Freelancer, Willing, and Upwork. Willing and able to work in shifts and accommodate different time zones as required. Create and maintain project documentation (BRDs, FSDs, user stories, process maps). Assist with testing and gather user feedback. Analyze data to support decisions and identify improvements. Support project managers with tracking and communication. Stay updated on business analysis best practices. Contribute to a positive team environment. Engage in pre-sales activities, providing technical expertise and solutions design support to potential clients. Qualifications: Bachelor's degree in Business, Computer Science, IT, or related field. 1-3 years of Business Analyst experience. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficientin requirement elicitation and documentation. Familiarity with SDLC and agile methodologies. Experience with process modeling tools (e.g., Visio, Lucidchart) is a plus. Basic understanding of databases/SQL is desirable. Ability to work independently and in a team. Strong organizational and time management skills. Job Type: Full-time Benefits: Paid sick time Schedule: Day shift Monday to Friday Ability to Commute: Saratoga Springs, NY 12866 (Preferred) Ability to Relocate: Saratoga Springs, NY 12866: Relocate before starting work (Preferred) Work Location: In person

Job Summary: We are looking for an experienced Business Analyst with 10+ years of experience to join our IT & Analytics team. The ideal candidate will be responsible for gathering and analysing business and technical requirements, facilitating communication between stakeholders, and ensuring successful implementation of IT solutions. The role requires strong analytical thinking, problem-solving skills, and expertise in software development lifecycle (SDLC) methodologies. Key Responsibilities: Work closely with business stakeholders, IT teams, and developers to gather and document functional and non-functional requirements. Analyse business processes and recommend IT solutions to improve efficiency and productivity. Act as a bridge between business users and IT teams to ensure alignment of technology solutions with business needs. Develop user stories, use cases, process flows, and wireframes to support system design and implementation. Conduct gap analysis and feasibility studies for IT projects. Collaborate with software development teams in Agile/Scrum environments to ensure timely delivery of solutions. Facilitate workshops, requirement-gathering sessions, and sprint planning meetings. Define acceptance criteria, assist in user acceptance testing (UAT), and ensure quality assurance of IT solutions. Stay updated with emerging technologies, IT trends, and best practices in business analysis. Exposure to cloud computing (AWS, Azure, or Google Cloud)., APIs, system integrations, and database management. Required Qualifications & Skills: Education: Bachelor's/master’s degree in computer science, Information Technology, Business Administration, or a related field. Experience: Minimum 10+ years of experience in business analysis within an IT or software development environment. Strong understanding of software development lifecycle (SDLC), Agile, Scrum, and Waterfall methodologies. Proficiency in business analysis tools such as JIRA, Confluence, Microsoft Visio, or Lucidchart. Ability to analyze and interpret complex business and IT requirements. Excellent communication, stakeholder management, and documentation skills. Experience working with enterprise IT systems, cloud technologies, and integration projects is a plus. Certification in Business Analysis (CBAP, CCBA, PMI-PBA) or Agile (CSPO, SAFe) is a plus.

Job Title: Business AnalystLocation: Surat, Gujarat (On-site)Experience: 1–3 yearsEmployment Type: Full-time, On-site (No Work-From-Home) About the RoleAs a Business Analyst at our Surat office, you will bridge the gap between business needs and technology solutions. You’ll work closely with stakeholders to gather requirements, analyze processes, and deliver actionable insights that drive informed decision-making and enhance operational efficiency. Key Responsibilities1) Requirements Gathering & Analysis– Conduct interviews and workshops with business stakeholders to elicit, document, and validate functional and non-functional requirements.– Create clear, detailed requirement artifacts (BRDs, FRDs, user stories, use cases). 2) Process Mapping & Improvement– Analyze existing business processes, workflows, and systems to identify gaps and areas for improvement.– Develop process maps, flowcharts, and gap-analysis reports. 3) Data Analysis & Reporting– Perform quantitative and qualitative data analysis to uncover trends, variances, and performance metrics.– Prepare dashboards and management reports to support strategic decision-making. 4) Solution Design & Validation– Translate business requirements into technical specifications in collaboration with developers, QA, and UX teams.– Participate in solution design workshops, wireframing, and prototyping sessions.– Support user-acceptance testing (UAT), draft test scenarios, and ensure solutions meet business needs. 5) Stakeholder Management– Act as the primary liaison between business units, IT, and external vendors.– Communicate project status, risks, and issues to stakeholders in a timely manner. 6) Change Management & Training– Assist in preparing change-impact assessments and training materials.– Conduct user training sessions and create user guides to facilitate smooth adoption. Required Skills & Qualifications1) Educational Background:– Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or a related field. 2) Technical & Analytical Skills:– Proficiency in requirements-gathering techniques and documentation (BRDs, user stories).– Hands-on experience with process-mapping tools (e.g., Visio, Lucidchart).– Strong data analysis skills; familiarity with SQL, Excel (pivot tables, VLOOKUP), and BI tools (Power BI, Tableau).– Understanding of software development lifecycle (SDLC) and Agile methodologies (Scrum, Kanban). 3) Soft Skills:– Excellent verbal and written communication.– Strong problem-solving, critical-thinking, and decision-making abilities.– Detail-oriented with strong organizational skills.– Ability to manage multiple priorities and meet deadlines in a fast-paced environment. 4) Interpersonal Skills:– Collaborative team player; adept at building rapport with cross-functional teams.– Comfortable presenting findings to senior management. Preferred QualificationsPrior experience in ERP, CRM, or finance transformation projects. Professional certification such as CBAP, PMI-PBA, or Agile Business Analyst certification.

Job Summary We are looking for a Data Modeler to design and optimize data models supporting automotive industry analytics and reporting. The ideal candidate will work with SAP ECC as a primary data source, leveraging Databricks and Azure Cloud to design scalable and efficient data architectures. This role involves developing logical and physical data models, ensuring data consistency, and collaborating with data engineers, business analysts, and domain experts to enable high-quality analytics solutions. Key Responsibilities: 1. Data Modeling & Architecture: Design and maintain conceptual, logical, and physical data models for structured and unstructured data. 2. SAP ECC Data Integration: Define data structures for extracting, transforming, and integrating SAP ECC data into Azure Databricks. 3. Automotive Domain Modeling: Develop and optimize industry-specific data models covering customer, vehicle, material, and location data. 4. Databricks & Delta Lake Optimization: Design efficient data models for Delta Lake storage and Databricks processing. 5. Performance Tuning: Optimize data structures, indexing, and partitioning strategies for performance and scalability. 6. Metadata & Data Governance: Implement data standards, data lineage tracking, and governance frameworks to maintain data integrity and compliance. 7. Collaboration: Work closely with business stakeholders, data engineers, and data analysts to align models with business needs. 8. Documentation: Create and maintain data dictionaries, entity-relationship diagrams (ERDs), and transformation logic documentation. Skills & Qualifications Data Modeling Expertise: Strong experience in dimensional modeling, 3NF, and hybrid modeling approaches. Automotive Industry Knowledge: Understanding of customer, vehicle, material, and dealership data models. SAP ECC Data Structures: Hands-on experience with SAP ECC tables, business objects, and extraction processes. Azure & Databricks Proficiency: Experience working with Azure Data Lake, Databricks, and Delta Lake for large-scale data processing. SQL & Database Management: Strong skills in SQL, T-SQL, or PL/SQL, with a focus on query optimization and indexing. ETL & Data Integration: Experience collaborating with data engineering teams on data transformation and ingestion processes. Data Governance & Quality: Understanding of data governance principles, lineage tracking, and master data management (MDM). Strong Documentation Skills: Ability to create ER diagrams, data dictionaries, and transformation rules. Preferred Qualifications Experience with data modeling tools such as Erwin, Lucidchart, or DBT. Knowledge of Databricks Unity Catalog and Azure Synapse Analytics. Familiarity with Kafka/Event Hub for real-time data streaming. Exposure to Power BI/Tableau for data visualization and reporting.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in process excellence, business process management, or operations consulting. Experience in process improvement methodologies (e.g., Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN)). Experience in project management tools and methodologies. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Certifications in Lean Six Sigma Black Belt (LSSBB), Certified Business Analysis Professional (CBAP), or Project Management Professional (PMP). Experience with data visualization tools (e.g., Tableau, Google Data Studio). Experience in working within the technology or digital advertising industry. Experience with Google Ads products and support processes. Experience with process mapping and business process modeling tools (e.g., Visio, Lucidchart). About the job In this role, you will be optimizing and transforming our customer delivery and internal support processes. You will enhance customer experience, efficiency, scalability, and the overall effectiveness of our technical support and consulting services for Google Ads. You will leverage your understanding of process improvement methodologies, your problem solving skills, and your ability to collaborate across diverse teams to identify pain points, design solutions, and implement sustainable process changes. You will be a thinker with capable of leading projects and collaborating with stakeholders at various levels.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Conduct assessments of existing gTech Ads processes, identifying inefficiencies, bottlenecks, and areas for improvement using methodologies like Lean, Six Sigma, and Value Stream Mapping. Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience. Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring delivery. Partner with cross-functional teams including, Tech and Media delivery, Customer support, Vendor partners and Business operations to understand their needs, gather requirements, and drive consensus on process changes. Define key performance indicators (KPIs) to measure the impact of process improvements, monitor performance, and identify opportunities for further optimization. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Design& manage data using Erwin Data modeller Database Performance & Query Optimization: HA/DR, implement AWS aurora, Database automation, Integrate real-time monitoring with AWS CloudWatch, Prometheus, and Grafana dashboards. Required Candidate profile 6-8 years work ex in Database administrator, Bachelor/ master in CS, expertise in postgreSQL, Oracle DB , AWS RDS,AWS aurora, AWSS multi AZ, prometheus,graffana

Visakhapatnam, Andhra Pradesh Work Type: Full Time Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration, Life Sciences). 8+ years of experience as a Business Analyst / Product Owner in a software development environment. Strong understanding of the pharmaceutical industry and its related business processes. Experience with software development methodologies (e.g., Agile, Waterfall). Excellent analytical, problem-solving, and communication skills (both written and verbal). Ability to work effectively with both technical and non-technical stakeholders. Proficiency in requirements elicitation and documentation techniques. Familiarity with regulatory requirements in the pharmaceutical industry (e.g., FDA, EMA). Experience with business process modeling tools (e.g., Visio, Lucidchart). Strong attention to detail and a commitment to delivering high-quality results. Collaborate with clients and internal stakeholders to understand business requirements and objectives within the pharmaceutical domain Elicit, analyze, and document business, system, and functional requirements using various techniques (e.g., user stories, use cases, process flows, data flow diagrams). Develop and maintain detailed business requirements documents, ensuring they are clear, concise, and unambiguous. Work closely with the development team to ensure that requirements are understood and implemented correctly. Conduct user acceptance testing (UAT) to validate that the software meets the defined requirements and business needs. Provide support to clients during implementation and post-implementation phases. Stay up to date with industry trends, regulatory changes, and technological advancements in the pharmaceutical domain. Contribute to the improvement of business analysis processes and methodologies. Facilitate communication and collaboration between technical and non-technical stakeholders. Create and deliver presentations and training materials related to system functionalities. Open Date: May-01-2025

What you will do Lets do this. Lets change the world. In this vital role you will create and develop data lake solutions for scientific data that drive business decisions for Research. You will build scalable and high-performance data engineering solutions for large scientific datasets and collaborate with Research collaborators. You will also provide technical leadership to junior team members. The ideal candidate possesses experience in the pharmaceutical or biotech industry, demonstrates deep technical skills, is proficient with big data technologies, and has a deep understanding of data architecture and ETL processes. Roles & Responsibilities: Lead, manage, and mentor a high-performing team of data engineers Design, develop, and implement data pipelines, ETL processes, and data integration solutions Take ownership of data pipeline projects from inception to deployment, manage scope, timelines, and risks Develop and maintain data models for biopharma scientific data, data dictionaries, and other documentation to ensure data accuracy and consistency Optimize large datasets for query performance Collaborate with global multi-functional teams including research scientists to understand data requirements and design solutions that meet business needs Implement data security and privacy measures to protect sensitive data Leverage cloud platforms (AWS preferred) to build scalable and efficient data solutions Collaborate with Data Architects, Business SMEs, Software Engineers and Data Scientists to design and develop end-to-end data pipelines to meet fast paced business needs across geographic regions Identify and resolve data-related challenges Adhere to best practices for coding, testing, and designing reusable code/component Explore new tools and technologies that will help to improve ETL platform performance Participate in sprint planning meetings and provide estimations on technical implementation What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate Degree OR Masters degree with 4 - 6 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field OR Bachelors degree with 6 - 8 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field OR Diploma with 10 - 12 years of experience in Computer Science, IT, Computational Chemistry, Computational Biology/Bioinformatics or related field Preferred Qualifications: 3+ years of experience in implementing and supporting biopharma scientific research data analytics (software platforms) Functional Skills: Must-Have Skills: Proficiency in SQL and Python for data engineering, test automation frameworks (pytest), and scripting tasks Hands on experience with big data technologies and platforms, such as Databricks, Apache Spark (PySpark, SparkSQL), workflow orchestration, performance tuning on big data processing Excellent problem-solving skills and the ability to work with large, complex datasets Able to engage with business collaborators and mentor team to develop data pipelines and data models Good-to-Have Skills: A passion for tackling complex challenges in drug discovery with technology and data Good understanding of data modeling, data warehousing, and data integration concepts Good experience using RDBMS (e.g. Oracle, MySQL, SQL server, PostgreSQL) Knowledge of cloud data platforms (AWS preferred) Experience with data visualization tools (e.g. Dash, Plotly, Spotfire) Experience with diagramming and collaboration tools such as Miro, Lucidchart or similar tools for process mapping and brainstorming Experience writing and maintaining technical documentation in Confluence Understanding of data governance frameworks, tools, and best practices Professional Certifications: Databricks Certified Data Engineer Professional preferred Soft Skills: Excellent critical-thinking and problem-solving skills Good communication and collaboration skills Demonstrated awareness of how to function in a team setting Demonstrated presentation skills