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7.0 - 11.0 years
0 Lacs
karnataka
On-site
Role Overview: You will be responsible for configuring, deploying, troubleshooting, and providing ongoing operations and maintenance support for client and Clients infrastructures, primarily focusing on post-implementation support. Working as part of a 24/7 team, your role will be crucial in ensuring a secure and stable environment to keep operations running smoothly and effectively for customers. Additionally, you will serve as an escalation point for Systems Engineer I and II and provide coaching for the team. Key Responsibilities: - Monitor emails for incoming issues, updates, or questions from customers/colleagues. - Monitor the ticket management system for incoming tickets and updates. ...
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
faridabad, haryana
On-site
As an HPC Support Engineer at Netweb Technologies, you will play a crucial role in maintaining, configuring, and ensuring the reliable operation of computer systems, servers, and network devices. Your responsibilities will include: - Installing and upgrading computer components and software. - Managing servers and implementing automation processes. - Troubleshooting hardware and software errors. - Conducting diagnostics, documenting issues and resolutions. - Prioritizing problems and assessing their impact. - Providing desktop and helpdesk support to ensure timely resolution of issues. - Deploying, configuring, and managing HPC systems and applications. To excel in this role, you should poss...
Posted 3 months ago
0.0 - 3.0 years
0 Lacs
pune, maharashtra
On-site
You are seeking a proactive and skilled Technical Support Engineer to join the team. In this role, you will ensure high availability, robust security, and optimal performance across our systems. You will provide expert technical support for software applications of our Mithi products and system integration, collaborating with cross-functional teams to resolve issues and enhance system functionality. - Support and Troubleshooting: Provide technical support to Mithi products, diagnose system issues, and resolve performance bottlenecks. - Automation and Process Improvement: Develop and implement automation scripts and tools for system management, monitoring, and maintenance. - Incident and Tick...
Posted 3 months ago
7.0 - 11.0 years
0 Lacs
karnataka
On-site
As a Systems Engineer at the company, your role involves configuring, deploying, troubleshooting, and providing ongoing operations and maintenance support for client and Clients infrastructures (OS: e.g., Windows, Linux, VMware), primarily focusing on post-implementation support. You will work as part of a 24/7 team to ensure a secure and stable environment, ensuring smooth operations for customers. Additionally, you will serve as an escalation point for Systems Engineer I and II and provide coaching for the team. Key Responsibilities: - Monitor emails for incoming issues, updates, or questions from customers/colleagues. - Manage ticket management system, including incoming tickets and updat...
Posted 3 months ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
You will be working as a Sr. Technical Support Engineer in a US Process for Solid Systems Global, located in HBR Layout, Bangalore. Your primary responsibility will be handling ticket work efficiently by closing 12 tickets per day, which translates to approximately 36-45 replies daily. It is essential to maintain a minimum satisfaction rating of 4.0 out of 5, as per customer feedback received through the ticketing system. Your role will involve identifying issues based on symptoms, error messages, or debug logs by referring to internal knowledge bases or public support resources. You will be required to escalate tickets to Tier 2 support following the standard operating procedures. In some c...
Posted 4 months ago
0.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Description For IT Engineer (Support) About the Role: The IT Department is responsible for supporting and maintaining the company's IT systems and for providing efficient support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently. This role demands proficiency in handling IT inventory, providing technical support to the users on Windows and Mac OS. About Us: Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based productsuite powers 50 million daily engagements across voice, video and messaging channels. Exote...
Posted 6 months ago
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