165 Loyalty Programs Jobs - Page 3

Max Life Insurance Company Limited is looking for Deputy Manager - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey Assist the Manager in the day-to-day operations of the business, including setting goals, developing strategies, and overseeing the work of team members Take on leadership responsibilities as needed, including managing team members and making decisions in the absence of the Manager Identify and address problems or challenges within the business, and develop and implement solutions Collaborate with other departments and teams to ensure smooth and efficient operations Maintain accurate records and documentation Contribute to the development and implementation of business plans and goals

Vb Group is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectivesEnsuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

As a Customer Relationship Manager (CRM) in the garment industry, you will be responsible for managing and enhancing relationships with our key customers to drive satisfaction, loyalty, and growth. You will work closely with sales, marketing, and customer service teams to ensure a seamless customer experience, optimize engagement strategies, and address any issues or opportunities within our client base. Key Responsibilities: Customer Engagement: Develop and implement strategies to build and maintain strong relationships with key clients and customers, ensuring high levels of satisfaction and retention. Account Management: Oversee the management of customer accounts, including order tracking, issue resolution, and follow-up to ensure timely and accurate delivery of products. Data Analysis: Utilize CRM tools to analyze customer data, identify trends, and generate reports to inform decision-making and strategy development. Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling based on customer needs and preferences. Marketing Coordination: Work with the marketing team to design and execute targeted campaigns, promotions, and loyalty programs aimed at increasing customer engagement and sales. Customer Feedback: Collect and analyze customer feedback to improve products, services, and overall customer experience. Implement improvements based on insights gathered. Training and Development: Train and support customer service representatives and sales staff on CRM tools, customer interaction best practices, and industry-specific knowledge. Problem Resolution: Address and resolve any customer complaints or issues promptly and effectively, ensuring a positive outcome and maintaining strong customer relationships. Market Research: Stay updated on industry trends, competitor activities, and market conditions to anticipate customer needs and adjust strategies accordingly. Reporting: Prepare and present regular reports on customer relationship metrics, campaign performance, and sales outcomes to senior management. Qualifications: Education: Bachelors degree in Business Administration, Marketing, or a related field. A Masters degree or relevant certifications (e.g., CRM certification) is a plus. Experience: Minimum of [0-3] years of experience in a CRM or customer relationship management role, preferably within the garment or fashion industry. Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM). Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills, with the ability to build rapport and maintain relationships with clients and team members. Experience in sales support, marketing, and customer service.

Manage & optimize customer relationship management system. Maintain customer data, execute personalized campaign, ensure every interaction reflects luxury & trust associated with us.

You have a Bachelor's degree or equivalent practical experience along with 6 years of experience in marketing across various fields such as growth, product marketing, brand marketing, and social. Your expertise also includes managing cross-functional or cross-team projects. It is preferred that you hold an MBA degree or equivalent practical experience and have 10 years of experience in developing global marketing programs with global stakeholders. You should have experience in apps/gaming, mobile, loyalty programs, or media and entertainment. Your skill set should include developing data-driven GTM strategies in ambiguous or rapidly evolving market landscapes, with a focus on product marketing for Media and Entertainment apps or platforms. Experience in subscription growth, churn reduction, content marketing, or partner marketing is also valued, along with experience in product launches, driving product adoption at scale, and omni-channel marketing campaigns. As a Go-To-Market (GTM) Marketing Manager for Media and Entertainment (M&E), specifically focusing on emerging sub-genres such as drama shorts and anime, you will play a crucial role in driving the success of products within these areas. Your responsibilities will include representing the customer for your assigned M&E sub-genres, bridging the gap between product strategy and user adoption, crafting compelling messaging, developing go-to-market strategies, and contributing to significant growth. You will be instrumental in defining global-scale go-to-market processes, ensuring effective project implementation across internal and external stakeholders, and supporting go-to-market deliverables horizontally. Collaborating with operational teams, you will enable the transition from strategy to project delivery for your focus areas. Google Play, offering music, movies, books, apps, and games for devices powered by the cloud, syncs across devices and the web. As part of the Android and Mobile team, your role within Google Play will involve various tasks, from engineering backend systems to shaping product strategy and forming content partnerships. Your contributions will enable users to seamlessly access content across different devices within the Android ecosystem. Your responsibilities will include contributing to and executing M&E GTM strategy, driving user adoption, engagement, and spend within emerging sub-genres, generating user and market insights through research and analysis, collaborating cross-functionally with internal stakeholders, utilizing data analysis and experimentation to optimize GTM programs, and acting as a Subject Matter Expert (SME) representing specific M&E sub-genres to influence product roadmaps and partner strategies.,

As a marketing professional at Saffron Entertainment, you will be responsible for leading brand campaigns and driving growth across our restaurants including brands like Rungg, Rays, and Active8. Your key responsibilities will include creating and executing brand-specific marketing strategies, planning and implementing offline promotions, loyalty programs, and seasonal campaigns. You will also be required to coordinate with vendors, manage budgets efficiently, and ensure timely campaign rollouts. Additionally, launching marketing plans for new outlets and expansions, as well as maintaining brand consistency across various digital platforms such as Zomato, Swiggy, Instagram, etc., will be part of your role. It is essential to analyze campaign performance and report ROI to ensure the effectiveness of the marketing efforts. To qualify for this role, you should hold an MBA in Marketing and possess a minimum of 5 years of relevant experience. A strong understanding of the Ahmedabad market is crucial for this position. Excellent communication skills, vendor management abilities, project management experience, and the capability to handle multiple brands simultaneously are also essential requirements for this role.,

Description We are seeking a dynamic Business Development Manager to join our Marketing client in Gurgoan. The ideal candidate will play a crucial role in driving our business growth by identifying new market opportunities and developing strong client relationships. Responsibilities Identify opportunities, follow leads, meet clients, close deals, build relationships, exceed targets, manage sales, create a client funnel, develop relationships, grow business revenue, maintain client satisfaction, and achieve strategic goals. Conduct research, build partnerships, drive engagement, and deliver tailored solutions to meet client needs. Skills and Qualifications 5-8 years of experience in business development or sales role. Strong understanding of market dynamics and customer needs. Excellent communication and interpersonal skills. Ability to analyze data and market trends to inform business strategies. Demonstrated ability to build and maintain relationships with clients.

As the SVP/ VP Brand Partnerships and Alliances based in New Delhi, you will report directly to the Business Head. With over 10 years of experience in brand partnerships & alliances, business development, or strategy roles, you will be responsible for nurturing existing brand relationships and driving new business development initiatives. Your domain expertise in digital gift vouchers, loyalty programs, employee recognition platforms, or promotional tech solutions will be highly valuable. Your strong academic background, preferably an MBA/ PGDM/ Graduate Engineer, will equip you to understand the fintech landscape and market trends effectively. In this role, your key responsibilities will include managing existing brand relationships by building strategic partnerships, identifying expansion opportunities, and driving revenue growth. You will also lead the onboarding process for new partnerships, scout for prospective business opportunities, and conduct commercial negotiations. Additionally, you will be tasked with driving innovative campaigns, conducting competitive analysis, facilitating technical execution and negotiations, and generating comprehensive reports for stakeholders. Your strong communication skills, analytical mindset, and ability to derive insights from data will be crucial in ensuring successful collaborations and revenue maximization. Overall, we are looking for a proactive and results-driven individual with a passion for understanding the full revenue picture and a high potential for growth within the organization. If you possess the required skill set and personal attributes, we encourage you to apply for this exciting opportunity.,

As a retention marketing manager, you will be responsible for strategizing and implementing retention programs for both new and existing client bases to enhance the customer journey. You will work closely with various departments to ensure the smooth day-to-day operations of these initiatives. Your key responsibilities will include innovating through testing experiential, elevated, and scalable loyalty benefits, developing and analyzing test plans to enhance retention rates, managing inventory for active campaign components, coordinating with fulfillment operations teams for outbound campaigns, refining expenses with the finance department, and overseeing consumer retention and loyalty programs across different platforms. To excel in this role, you should have a strong understanding of direct marketing best practices, be comfortable collaborating with creative teams, possess a results-oriented mindset with meticulous attention to detail, and be willing to adapt plans as needed to achieve business objectives. Experience in creating b2b email nurture programs or customer onboarding journeys will be beneficial. If you are passionate about driving customer retention and loyalty through strategic marketing initiatives, we invite you to apply for this exciting opportunity.,

You will be responsible for managing the profit and loss of the loyalty program in order to meet financial targets. Your key duties will include developing and implementing strategies to increase the number of loyal users on the platform, identifying and managing partnerships crucial for growth interventions, and collaborating with product, marketing, and analytics teams to align on business objectives. Additionally, you will be tasked with creating and managing product roadmaps to support the growth of the loyalty program and analyzing customer trends to enhance the program. To excel in this role, you should have proven experience in managing P&L and driving business growth, possess strong strategic thinking and problem-solving skills, and demonstrate excellent communication and stakeholder management abilities. Experience in creating and managing partnerships, as well as the ability to develop and execute product roadmaps, are also essential. Basic project management skills would be a plus. Preferred skills for this position include experience in loyalty programs or customer engagement strategies, as well as familiarity with analytics and data-driven decision-making.,

As a Product Manager specializing in Loyalty Channel, you will be responsible for spearheading the development and enhancement of loyalty programs within the travel industry. Your expertise in rewards, points systems, and customer engagement models will be crucial in translating business and client requirements into detailed product specifications. Collaboration with cross-functional teams, particularly the tech department, will be essential to ensure the seamless implementation of client needs. Your key responsibilities will include owning and driving the evolution of loyalty programs, maintaining a comprehensive understanding of the travel industry landscape, and collaborating closely with the tech team to ensure the successful execution of loyalty features such as rewards, points accrual/redemption, and tiers. Staying informed about market trends and competitor programs will enable you to provide valuable insights and recommendations for product enhancements. To excel in this role, you should possess at least 5 years of product management experience in the travel industry, with a proven track record in loyalty programs, rewards, or points-based systems. A strong grasp of customer behavior and engagement strategies, along with excellent collaboration skills to work effectively with cross-functional teams including engineering, design, and marketing, will be essential. Experience in data-driven decision-making and familiarity with product analytics tools would be advantageous. Additionally, it would be beneficial if you have prior experience working with B2B travel platforms or Online Travel Agencies (OTAs), as well as familiarity with Customer Relationship Management (CRM) or loyalty management systems.,

You will be responsible for planning, executing, and optimizing customer lifecycle and retention campaigns, which include email, push notifications, in-app messaging, and other channels. Collaboration with the marketing and content team to create and implement re-engagement campaigns, promotions, and loyalty programs to enhance customer retention will be a key aspect of your role. Additionally, you will focus on enhancing the existing subscriber and user retention rates. The preferred location for this role is Mumbai, and the ideal candidate should possess a minimum of 2 years of experience along with a graduate qualification. Diversity Hiring is encouraged for this position.,

As a Marketing Manager, you will be responsible for tracking and analyzing the performance of advertising campaigns, managing the marketing budget, and ensuring that all marketing material aligns with our brand identity. Your main duties will include handling marketing operations to achieve growth and profitability of the business. You will be implementing SOPs and developing control systems to maintain high standards of the retail environment for a profitable business house. Additionally, you will work on brand visibility, brand awareness, and brand loyalty. You will focus on the customer journey, loyalty programs, hospital tie-ups, corporate tie-ups, society tie-ups, and other related activities. Monitoring the growth and fall of various parameters such as sales, footfall, and average bill value for retail stores will also be part of your responsibilities. Other tasks will include campaign drives, cross-brand promotions, new store openings, visibility drives, communication, negotiating strategies, and developing budgets for advertising, events, and promotions. You will coordinate with advertising agencies and vendors for creative development, idea implementation, print, photo shoots, branding, exhibitions, events, press releases, media buying, and outdoors. Furthermore, you will plan and execute campaigns (BTL activities) for retail outlets, online portals, and websites to enhance footfall and site visits. Your working days will be from Monday to Saturday, with working hours from 10:00 AM to 6:30 PM. You will have the 2nd and 4th Saturday off.,

The CRM Executive position based in Ludhiana is a full-time on-site role that entails managing and analyzing customer interactions and data across the customer lifecycle. Your primary responsibilities will include enhancing customer retention strategies, improving the customer experience, and collaborating with sales teams to boost customer satisfaction and loyalty. Your duties will also involve monitoring customer data, segmenting customers, and creating personalized marketing initiatives. To excel in this role, you should possess strong analytical skills to decipher complex data, a background in customer retention and loyalty program development, excellent communication abilities, a focus on elevating customer experience, sales proficiency with a customer-centric mindset, a Bachelor's degree in Business, Marketing, or a related field, expertise in CRM software and tools, and the capacity to work effectively with cross-functional teams.,

Position :- Consumer Finance /Affordability Experience :- 7-10 Years Location :- Gurgaon Education :- CA/MBA (Finance) Job Description: Responsible to design & manage affordability schemes during launch & sustenance of the products as well as during festivals. Responsible for designing and running consumer EMI schemes. Responsible for relationship management with Banks, NBFCs and partner / aggregators. Design, allocate and control the budgets given various business priorities. Monitor the ROI for key business spends, Product/customer profitability Coordinate with different stake holders at Head Office/Region level for smooth roll out of programs Review monthly performances of each year and month and analyze the gap between the actual and the target to share the results with the sales team and set their new targets. Check the validity of the marketing budget and adjust the budget expenditure of each sales Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions Qualification/Experience: MBA from business school, CA (5 to 8 years industry experience) Priority will be given: Handling Affordability/consumer finance schemes like (EMI/Cash back) program design and implement. Sale promotion, scheme management (design, communicate and implement), sales promotion spend ROI analysis

Our client envisions transforming patient experience in underserved markets by bridging the gap in primary healthcare through a hybrid healthcare and fulfilment model. This model connects patients to healthcare providers and ecosystem players digitally via a robust 3-tier model of Hub, Spoke, and a network of satellite health centers. As a Customer Engagement Executive, you will drive online and offline engagement strategies for our consumer base. Your responsibilities include planning and executing customer acquisition, retention, and loyalty initiatives to enhance customer experience and lifetime value. You will shape our brand's connection with the audience through tools like WebEngage, loyalty platforms, campaigns, promotions, and referral programs. Key Responsibilities: - Design and implement customer engagement campaigns across digital and physical channels. - Manage referral programs, loyalty initiatives, and promotional offers to drive customer acquisition and retention. - Collaborate with marketing and product teams to deliver personalized communication using tools like WebEngage. - Plan on-ground activities, events, and partnerships with local teams to boost visibility and consumer interaction. - Monitor campaign performance, customer feedback, and engagement metrics to enhance strategies continually. - Develop segmentation and targeting strategies to improve the customer journey and satisfaction. - Maintain and manage customer engagement tools/platforms for seamless execution of campaigns. - Collaborate with support and operations teams to identify customer pain points and implement proactive solutions. - Stay updated on consumer behavior trends and industry best practices to drive strategy. Requirements: - 5+ years of experience in customer engagement, CRM, digital marketing, or customer success. - Strong understanding of consumer marketing, loyalty programs, and customer lifecycle management. - Hands-on experience with engagement platforms like WebEngage, MoEngage, CleverTap, etc. - Experience in executing offline events and campaigns is a strong plus. - Data-driven mindset with the ability to analyze metrics and translate insights into actions. - Excellent communication, coordination, and stakeholder management skills. - Proactive, self-starter attitude with the ability to work in a fast-paced, startup environment.,

Key Result Areas: 1. Onboarding Carpenters & Contractors for GVLC 2. Get active Carpenter / Contractor for GVLC. 3. Tertiary Sales generation through GVLC program 4. Influencer management: Carpenter and Contractor 5. Meets and product knowledge upgrade Job Description: The incumbent would be responsible for the following: 1. Onboarding Carpenters & Contractors for GVLC - Identification of new carpenters and contractors for GVLC - Enrolment of new carpenters and contractors for GVLC 2. Get active Carpenter / Contractor for GVLC - Activation of dormant members - Sales promotion plan & execution for the community 3. Tertiary Sales generation through GVLC program - Monitoring Product & Segment wise tertiary sales through GVLC program - Monitoring and improving wallet share of Platinum Club Members - Plan to achieve 50% by FY-25 - Generating sales from NPD / NPI 4. Influencer management: Carpenter and Contractor - Training to Carpenters and Contractors for better reach to market and expanding channels. - Ensuring Process hygiene and benchmarking 5. Meets and product knowledge upgrade. - Managing engagement activities (Personal Meet / CCRP meet / Carpenters meet)REQUISITE QUALIFICATIONEssential:Degree in Engineering / Graduate in any disciplinePreferred:Degree in Engineering/Graduate in any discipline with Post Graduate Qualification in ManagementREQUISITE WORK EXPERIENCEEssential:2 years of work experience for Degree in Engineering OR 3 years of work experience for Graduate in any disciplinePreferred:Relevant work experience in Retail Sales in hardware industrySPECIAL SKILLS REQUIREDEssential:1. Business Acumen 2. Relationship Management 3. Knowledge of IT

Max Life Insurance Company Limited is looking for Assistant Manager - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Role & responsibilities:-Lead end-to-end procurement activities for brand merchandise, including sourcing, quotation management, negotiation, and vendor finalization. Ensure timely, cost-effective procurement without compromising on product quality or brand standards. Drive white-label product development initiatives aligned with client requirements. Regularly update and manage the Brand Merchandise Portal with new product lines and promotional offers. Manage the full vendor lifecycle including communication, performance tracking, and relationship management. Supervise petty cash management and ensure timely and accurate processing of POs and vendor payments. Preferred candidate profile Strong negotiation and vendor relationship management skills Commercial acumen with deep understanding of procurement strategies Strategic thinking and collaboration experience with brands Excellent project management and cross-functional coordination Proficiency in inventory management systems and procurement tools

You will be joining a Retail brand with a strong online and retail presence. Your main responsibility will be to enhance loyalty among brand customers and achieve repeat revenue targets. You will be tasked with conceptualizing and overseeing brand-wide initiatives such as store launches, product launches, and customer engagement activities. Additionally, you will provide Below The Line (BTL) support for specific regions, channels, or stores. Your role will involve regularly reviewing the loyalty program structure to optimize its efficiency. You will collaborate with various internal teams including retail operations, marketing, visual merchandising, e-commerce, and merchandising to ensure effective BTL and CRM communication aligned with the brand's requirements. Your tasks will include designing and implementing campaigns that match the marketing calendar and cater to specific channel needs, with the aim of achieving repeat revenue targets and maintaining brand engagement. A key aspect of your job will be managing customer relationships and experiences across various touchpoints such as stores, the website, and customer care services. You will focus on creating customer satisfaction at these touchpoints and ensuring smooth call center operations to manage customer interactions through different channels like calls, emails, phones, and messaging apps. A preferred qualification for this position is an MBA from Tier 1 Colleges. The ideal candidate will possess skills in call center operations, e-commerce, visual merchandising, merchandising, BTL support, customer satisfaction, store launches, customer loyalty, repeat revenue targets, luxury sales, marketing, customer relationship management, loyalty programs, retail operations, CRM, campaign design, campaign execution, product launches, branding, and coordination.,

As an expert in one or more Retail domain areas, you will be responsible for managing and leading client projects on behalf of Infosys consulting. Your role will involve analyzing various problems in the Retail domain area, defining vision, strategy, possible solutions, and working with the larger technology organization to drive use case realization. You will lead or be part of engagements to define vision and strategy for various Retail Clients, including food, grocery, fashion, home and furnishing, quick service formats, and franchise-run operations. Your work may span across the value chain, such as Omni Channel, Store, Back office Operations, Supply Chain, Buying, Merchandising, PLM, Assortment Planning, Demand Supply planning, Pricing, Promotions, CRM, Loyalty, Store Location planning, and Retail Analytics. Collaborating closely with clients, you will understand the strategy and vision to define the process blueprint or detail the requirements for subsequent realization by technology teams. Alternatively, you may scan the retail operations, identify key retail personas, challenges, and bottlenecks, define process blueprint, finalize TO BE capabilities, and come up with a technology roadmap to address challenges and scale operations. Your role will also involve researching and benchmarking different aspects of retail operations to suggest new innovations and best practices that help retail brands stay ahead in the game. Leveraging optimization techniques, analytics, AI, ML, and scenario planning to improve retail operations, measure and report on KPIs, and deliver value will be a key aspect of your responsibilities. Analyzing possible process areas to identify problems and challenges, partnering with technology arms of Infosys Ltd to ideate and drive Go-to-Markets, and proactively taking solutions to clients to win deals for consulting will be part of your duties. **Technical Requirements:** - MBA from Tier 1 or Tier 2 B school with a minimum of 5 years of experience in the Retail Industry, or Bachelor of Engineering from top Universities with a minimum of 7 years of experience in Retail Operations. - Experience in one or more specified areas of Retail consulting, running business functions, or equivalent experience in Brick & Mortar, Omnichannel, or e-commerce in the Retail space. - Certification Specialization in Retail Operations, Point of Sale, store back office systems, ERP, Buying, Merchandising, or Store Management is an added advantage. - Comfortable working with complex stakeholders such as Business Leads, Business SME, IT Teams, Testing Architects, and Market Teams. - Knowledge of Optimization techniques, applying AI, ML, Automation, or advanced analytics for smarter operations and productivity improvements is a plus. **Additional Responsibilities:** - Good communication skills and comfortable presenting to stakeholders at various organizational levels both in person and remotely. - Leadership skills are a plus. - Knowledge of IT Solutions-oriented approach and entrepreneurial mindset. - Knowledge of Retail enterprise platforms, ERP like Oracle, SAP, POS systems, OMS platforms like Sterling Commerce, Hybris, Merchandising, Financial Planning, Assortment planning tools, Planogramming tools, and Inventory management tools is a big plus.,

Max Life Insurance Company Limited is looking for Assistant Manager - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Book My Laundry is looking for Customer Service Representative to join our dynamic team and embark on a rewarding career journey Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns Good communication, interpersonal, and problem-solving skills are essential for this role

As a Loyalty Program Lead at Orient Electric, you will be responsible for managing and enhancing loyalty programs aimed at key influencers to boost product recommendations throughout the value chain. In this role, you will collaborate closely with various departments such as sales, marketing, category, and technology teams to ensure the effective implementation of loyalty programs. Your role will involve innovative thinking to develop unique value propositions for influencers and the ability to execute swiftly while engaging multiple stakeholders. With 8-10 years of experience in product marketing, sales excellence, and customer loyalty programs, you should possess an entrepreneurial mindset and the capability to craft solutions from the ground up. Experience in sectors where influencers significantly impact decision-making processes, such as Home improvement, FMEG, Paint, along with B2B experience, will be advantageous. Your responsibilities will include setting up and expanding loyalty programs for Electricians, Retailers, Shop Boys, Architects, and Interior Designers to increase market share across various categories within Orient Electric. This involves defining program structures, designing rewards frameworks for each influencer segment, establishing and maintaining technology interfaces, and continuously analyzing influencer motivations for brand recommendations to enhance program effectiveness. Furthermore, you will be tasked with monitoring and reporting key success metrics related to onboarding, earning, and redemption of rewards, and correlating these metrics with business growth. Building dashboards with success metrics, setting program goals, collaborating with internal teams to identify growth opportunities, and driving user engagement metrics will also be part of your role. Additionally, you will execute multichannel campaigns to improve user engagement and retention, collaborate with business and product teams for new product launches, ensure financial compliance and audits for the program, and maintain active engagement goals. Your ability to understand data insights, leverage digital media landscapes, and manage projects effectively will be crucial for the success of loyalty programs under your purview at Orient Electric.,

Drafting quotes & proposals Pitching products or services. Maintaining fruitful relationships with clients. Efficient order management abilities. Establish contact and follow up with the prospects over e-mail & Phone Required Candidate profile Maintain build positive relationships with clients so that business can maximize those relationships Good Communication, Hindi Speaking Kindly reach us @ Hema - 7305057834 adducoindia@gmail.com